Business Correspondence Inquiry Letters

The inquiry letter is useful when you need information, advice, names, or directions. Be careful, however, not to ask for too much information or for information that you could easily obtain in some other way, for example, by a quick trip to the library.

Inquiry Letters: Types and Contexts

There are two types of inquiry letters: solicited and unsolicited. You write a solicited letter of inquiry when a business or agency advertises its products or services. For example, if a software manufacturer advertises some new package it has developed and you can't inspect it locally, write a solicited letter to that manufacturer asking specific questions. If you cannot find any information on a technical subject, an inquiry letter to a company involved in that subject may put you on the right track. In fact, that company may supply much more help than you had expected (provided of course that you write a good inquiry letter). Your letter of inquiry is unsolicited if the recipient has done nothing to prompt your inquiry. For example, if you read an article by an expert, you may have further questions or want more information. You seek help from these people in a slightly different form of inquiry letter. As the steps and guidelines for both types of inquiry letters show, you must construct the unsolicited type more carefully, because recipients of unsolicited letters of inquiry are not ordinarily prepared to handle such inquiries.

Inquiry Letters: Contents and Organization

1. Early in the letter, identify the purpose to obtain help or information (if it's a solicited letter, information about an advertised product, service, or program). 2. In an unsolicited letter, identify who you are, what you are working on, and why you need the requested information, and how you found out about the individual. In an unsolicited letter, also identify the source that prompted your inquiry, for example, a magazine advertisement. 3. In the letter, list questions or information needed in a clear, specific, and easy-to-read format. If you have quite a number of questions, consider making a questionnaire and including a stamped, self-addressed envelope. 4. In an unsolicited letter, try to find some way to compensate the recipient for the trouble, for example, by offering to pay copying and mailing costs, to accept a collect call, to acknowledge the recipient in your report, or to send him or her a copy of your report. In a solicited letter, suggest that the recipient send brochures or catalogs. 5. In closing an unsolicited letter, express gratitude for any help that the recipient can provide you, acknowledge the inconvenience of your request, but do not thank the recipient "in advance." In an unsolicited letter, tactfully suggest to the recipient will benefit by helping you (for example, through future purchases from the recipient's company).

0000 Paul's Path Austin, TX 78700 July 12, 1998 Technical Support Red Hat Software, Inc. 4201 Research Commons, Suite 100 Research Triangle Park, NC 27709 Dear Technical Support Department: I am writing this letter to ask you some technical questions about hardware support in version 5.1 of Red Hat Linux. I saw Red Hat Software's advertisement for version 5.1 of Linux in the August, 1998, issue of Linux Journal. I was quite impressed with the capabilities as listed in the advertisement, and I would like to learn some more about the product. Before I make the decision to purchase the software, I need to be certain that it will work properly on my computer. I have three hardware support questions that I would like you to answer. I have reviewed the technical support information at Red Hat Software's home page (www.redhat.com), but I have not been able to find answers to my questions. The three hardware-related questions that I have are as follows: 1. 2. 3. Does the latest release of Red Hat Linux support the Diamond Viper 330 PCI video card? This card uses the Riva chipset released by NVIDIA Corporation. If Red Hat Linux does not currently have a driver for this card, is there a timetable for when the card will be supported? Is there an online site for the latest list of supported hardware. This would be a great aid to me in the future, as I often upgrade my machine.

I am aware that some of the early versions of Red Hat Linux were not able to support some of Diamond Multimedia's products, and I hope that new drivers have been created in this latest software release. If the latest release of Red Hat Linux can support my video hardware, I will definitely purchase the product. I feel that the price on the product is exceptional, and the range of features is outstanding. For your convenience, you can respond to me by e-mail. My e-mail address is garyc@nnn.com. If you prefer to respond by telephone, you can reach me at (512) 000-0000. I appreciate any assistance that you are able to provide me. Sincerely, W. Gary NNNNN 1102 West 30th Lawrence, KS 66321 August 4, 19XX Dr. Maria Gomez-Salinas Director of the Diabetes Clinic St. David's Hospital 1000 Greenberg Lane Wichita, KS 66780 Dear Dr. Gomez-Salinas: I am writing you in hopes of finding out more about how the new Glucoscan II blood glucose monitoring system, which a representative at Lifescan informed me that your clinic is currently using. Originally, I saw Lifescan's advertisement of this new device in the January 19XX issue of Diabetes Forecast and became very interested in it. I wrote the company and got much useful information, but was recommended to write several current users of the system as well. For a technical report that I am writing for a technical writing class at Johnson County Junior College, I need some help with the following questions : 1. 2. 3. How often does the Glucoscan II need to be calibrated in practical, everyday use conditions? How accurate is the Glucoscan II compared to other similar systems that your patients have used? What problems do your patients experience with this new device?

The Lifescan representative indicated that your clinic is one the leaders in implementing new technology for diabetics, and therefore I am eager to hear from you. In the report I will acknowledge your contributions, and I will send you a copy of the completed report if you wish. Thank you for your time, and I hope to hear from you soon. Sincerely, Anita Teller Student, Medical Technology Johnson County Junior College