STORAGECRAFT AND CSC

CALLING IN THE DISASTER RECOVERY EXPERTS

| 2013 StorageCraft. All rights reserved.

PROTECTING-YOUR-BUSINESS-AS-A-SERVICE

The way we interact with our information technology is changing. As computers become more fundamentally a part of our culture, our businesses, and our lives, the way we work with them has subtlely shifted. In the old days, hardware and software were products, discreet elements that we could manage and service on an individual basis. Today, these individual products have slowly begun morphing into services. The most obvious example of this is the as-a-Service (aaS) trend. The development of the cloud, along with advances in virtualization and other technologies, has made it possible for software companies to offer their products as a service for a monthly fee. The most basic examples of this model are services like Google Docs or Mint.com, which take traditional word processing or bookkeeping programs and make them available all the time via the Internet and a subscription. The aaS model is rapidly changing the IT space and businesses, both developer and end user, are changing their infrastructure to make use of it. A similar, related shift has been happening in the IT services industry.

As systems become more intricate and integeral to the well-being of a business, more and more business owners are switching over to the managed service model. According to Kevin Price, the CEO of IT business AccuCode, The aaS model is much more than just a change in how software is paid for. Its about taking the real total cost of ownership and converting that to a predictable expense, with a highly predictable outcome. Its about delivering products that evolve and add continual value, versus projects that miss their mark and never meet the needs they were intended to address.1 This predictability is exactly what fuels the shift to managed services. Both the service provider and the customer can measure the value theyre getting from the relationship and the costs and expenses are totally predictable. Of course, not everyone is comfortable with the managed service model yet, but time and experience create converts almost every day. Unfortunately, when the managed service is backup and disaster recovery, time and experience can be painful.

TONY CAPALINO
Network Engineer, CSC

[Our clients] were just amazed with ShadowProtect, and that builds trust.

1. Kevin Price, Why the as a Service Model Changes Everything. http://blogs. scansource.com/why-the-%E2%80%9Casa-service%E2%80%9D-model-changeseverything/. Accessed 4 February 2013.

| 2013 StorageCraft. All rights reserved.

USING WHAT YOUVE GOT

Tony Capalino is a network engineer for CSC, an IT services business in Ohio. Tony takes care of more than 20 of CSCs clients, delivering both onsite and offsite management of their IT environments. One of Tonys clients is the West Jefferson School District. The school district has 25+ servers spread across five sites, including domain controllers, file servers, data servers, Exchange servers, an application server, and more. According to Tony, when West Jefferson School District first signed up with CSC, We were more or less called in to fix bigger, global issues. We were less involved with them than with some clients, mainly because they had their own internal IT department for the day to day things. As a result, CSC started with just the basics: We implented disaster recovery on their 11 critical servers across the five different sites. We started by running basic StorageCraft ShadowProtect images to our CSC Disaster Recovery appliance running StorageCraft ImageManager. Despite these efforts, West Jefferson School District was in for some trouble. Shortly after Tony installed ShadowProtect, the school districts main domain controller went down. Suddenly, employees couldnt log in, access their data, or use apps. As Tony put it,
| 2013 StorageCraft. All rights reserved.

They were pretty much down and experienced pain with their day-to-day operations. The school district was lucky to have an experienced IT staff, but they hadnt yet experienced the power CSC or ShadowProtect. Like I said, we were less involved with this account than usual, so they took it on themselves to get it fixed. They went back to where theyd bought the server and I think they worked for two or three days to get the data off the RAID before they called us. We said, Hey, youve got ShadowProtect, and after that, it was only a couple of hours and some basic instructions and they were back up and running. This success did not go unappreciated: They said things like, Holy cow, this is awesome! The school district got the message. After that, they had another server failure and using some documentation Id provided, they were able to use ShadowProtect to get the server restored within an hour. And now, theyve definitely come to trust us more and they reach out to us for a lot of things. Were getting into the recurring monthly monitoring on the backups now so we can know whats going on and not have to use those backup images.

TONY CAPALINO
Network Engineer, CSC

They said things like, Holy cow, this is awesome!

THE TRUST FACTOR

Tony is not shy about the necessity of CSCs services, especially in conjunction with StorageCraft ShadowProtect. They were just amazed with ShadowProtect, and that builds trust with us and helps us when we try to sell new technology. They know they can trust us. Im to the point now that if somebody doesnt have it, I say You need this. You have to have this. ShadowProtect just saves us and our clients so much time. In the end, everyone was glad the school districts servers were protected by ShadowProtect. Even though the West Jefferson School District tried to solve the problem themselves, Tony knows things could have been much worse. If they would have continued on that route and not had ShadowProtect, there would have been a lot of backend stuff, like rebuilding the server and getting the domain controller connected and synching. We would have been working for probably been 30+ hours to get things back to 100 percent.
| 2013 StorageCraft. All rights reserved.

But the contrast is clear. It went down on a Thursday and they contacted me on a Monday. Of course, we had the images, so once they contacted us, we had everything recovered within a couple of hours. We definitely saved them at least 30 hours of downtime. Changing from the old break/fix model to a managed service can be tough, especially when it comes to backup and disaster recovery. Its easy to convince yourself that youll deal with the problem when it comes, but these days, that problem can be catastrophic (not to mention extremely expensive). Experiences like those of the West Jefferson School District show that in this day and age, being proactive about your IT and signing up for services that offer predictable costs and predictable results is the smarter choice.

www.thinkcsc.com

CSC is in the business of helping their clients exceed their organizational goals by making wise and customized IT decisions in the most economical way. They have been delivering results and value since 1992. CSC provides client focused CIO/CTO guidance and proactive IT services to their clients. Their keenness for both business and IT strategy will help deliver your desired organizational results. Their experience with virtual IT management will allow you to focus on managing your priorities and serving your customers. They practice what they preach and live who they are everyday. CSC is more than a group of talented IT experts you can rely on. They are your full service chief technology office. http://www.thinkcsc.com

ABOUT STORAGECRAFT

At StorageCraft, the goal of complete disaster recovery drives everything we do. Our StorageCraft RecoverAbility solution is an end-to-end, best-in-class backup and disaster recovery solution that is both fast and reliable.

out of space, when a backup doesnt happen, or when any of a variety of conditions you specify is met. We also give you tools to test your backups using StorageCraft VirtualBoot and StorageCraft ImageReady technologies, which gives you confidence that your data is safe and that a disaster wont shut you down or hold you up. Then we make it easy to replicate your backup images with StorageCraft Cloud Services or to our cloud or to your own offsite location so you can always have your data close when you need it and at a good safe distance when a disaster comes. When it does, you can launch your backups as virtual machines with VirtualBoot or mount them as drives for complete, granular access to your data. Or you can pre-stage the recovery of a backup image in a virtual machine with our patented StorageCraft

CONTACT US
StorageCraft Technology Corporation 11850 S. Election Road, Ste. 100 Draper, Utah 84020 USA Phone: 801.545.4700 Fax: 801.545.4705 www.storagecraft.com contactus@storagecraft.com HeadStart Restore technology, so if your main server blows up, you can be up and running in minutes. You can even virtualize your data in our cloud so even Mother Nature cant keep you down. Then, you can rebuild your infrastructure and recover to all kinds of machines, physical or virtual, using our StorageCraft Hardware Independent Restore technology or ShadowProtect IT Edition. You cant be sure what kind of disaster will strike you next, but with the StorageCraft Recover-Ability solution, you can be sure it doesnt matter. Youll be just fine.

STORAGECRAFT RECOVER-ABILITY
It starts with a good backup. Our award-winning StorageCraft ShadowProtect takes complete, pristine images of your machines, including all your operating systems, applications, services, and settings. It then records changes at the sector level, so you always have an up-to-date copy of every machine in your IT environment, whether its a critical server or an employee laptop, physical or virtual. We even work with specialized database servers, like SQL, SharePoint, or Exchange. You can get granular recovery in Exchange with ShadowProtect Granular Recovery for Exchange. You have complete control over the frequency of your backups and you can set rules for consolidation and retention to manage your precious storage space using StorageCraft ImageManager. Plus, with StorageCraft ShadowControl CMD you can monitor the machines in your backup environment from a single interface and get alerts when a machine is running

Copyright 2013 StorageCraft Technology Corporation. All rights reserved. This publication is for informational purposes only. STORAGECRAFT MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, IN THIS PUBLICATION. The StorageCraft, ShadowProtect, ShadowControl, intelligentFTP, ShadowStream, and HeadStart Restore names and logos are registered trademarks and the ImageReady, CMD, VirtualBoot, Hardware Independent Restore, RecoverAbility, and ShadowCloud names and logos are trademarks of StorageCraft Technology Corporation. All other brands and product names are trademarks or registered trademarks of their respective owners.

| 2013 StorageCraft. All rights reserved.