Professional Documents
Culture Documents
There should be absolute clarity of the roles of public servants which include the
responsibilities of organisations also.
There should be transparency in the operations so that the citizen is clear about his
rights and the processes by which he can get the promised services form the various
public organisations.
There should be accountability which means that in case of failure to deliver and
discharge the responsibility by concerned officials in the public organisations, they will
be punished.
There has to be efficiency and productivity in operations. In other words, there should
be minimum delay in all public transactions.
The symptoms of bad governance can directly be traced to the failure of these above
conditions. It is lack of accountability that leads to delay. It is lack of transparency that leads
to corruption. It is the lack of punishment which leads to continuous misbehaviour of people in
different offices and their failure to discharge duty. The net result of course is poor
governance. It follows from the above analysis that we should try to look at the major
agencies for good governance in the country and see how in each of these agencies these
principles of transparency efficiency and accountability can be inducted.
Similarly Shri Prabhat Kumar puts the problems as:
Making
Default/UU/9.1
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Default/UU/9.1
Default/UU/9.1
Default/UU/9.1
Accounts Receivable
Applicant Tracking
Appraisal Plus
Asset Management I
Asset Management II
Bids Processing
Building Permits
Business Licenses
CAD V --Computer Aided Dispatch
CAD400 --Computer Aided Dispatch
Case Management (municipal)
Cash Receipts
Click2Gov for Building Permits
Click2Gov for Customer Information System
Code Enforcement
Contact Management
Continuing Property Records
Contract Billing
Court System
CRIMES Records Management System
Customer Information System
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Distribution Management
Emergency Medical Services
EMS Billing
Extended Reporting
Field Inspections
Field Plus
Fire Prevention
Fire Resources Activity Tracking
FIRES Records Management System
Fleet Management
General Accounting System
GMBA (Government Mgt and Budgetary Accounting)
Human Resources
INFISYS Integrated Accounting System
Integrated Mapping
Jails
Jury Management
Land/Parcel (Premise) Management
Mobile Data Browser
Mobile Reporting
PARCSoft Activity Registration
PARCSoft Facility Reservations
PARCSoft for Parks and Recreation
PARCSoft League Scheduling
PARCSoft Pass Management
Parking Tickets
Payroll for Education
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Payroll/Personnel
Planning & Zoning
Probation System
Prosecutor System
Public Defender System
Purchasing/Inventory
Return of Service System
Schedule Manager
Session Scheduler
Special Assessments & Loans
Student Administration System
Tax Billing & Collections
Voice Response
Work Orders/Facility Management
domicile certificates,
driving licence,
payment of property tax,
electricity and water bill,
facility for lodging the FIR
Legal Issues:
Default/UU/9.1