Desktop & Messaging Tech Lead 1. Team member name Deep Mukherjee 2.

2. Percentage of normal business week available to TMCC : 100 3. Job title Desktop, Messaging & AD tech Lead 4. Total years experience 7 yrs 5. Years with current company 7yrs 6. Previous company and duration of employment NA 7. Any previous employment or assignment at TMCC or its affiliates - Yes 8. Any relatives employed by or assigned to TMCC or its affiliates No 9. Pertinent experience delivering comparable Services Handled multiple Microsoft, Citrix and VMware technologies as a lead, while performing various service Management functions such as Incident, Change, Problem Management and also Service level Reporting. Thorough knowledge on Active Directory, Exchange 2003/2010, Microsoft and Entrust Certificate services, RSA Authentication Manager, Juniper Steel-belted Radius server, Active Directory Federation Services, Virtual Directory Server, Blackberry Enterprise Server 5, Google Postini, Topper monitoring system, Tumbleweed Secure data transfer server. Operational Knowledge on Citrix Xenapp 4.5, VMware Vsphere 5, System Center Configuration Manager 2007, System Center Operations Manager 2007, Microsoft Hyper-V, System Center Virtual Machine Manager, GFI Languard 7/8, Adventnet Securecentral PatchQuest, helpdesk tools such as HP Service Desk 4.5, BMC Remedy 7.5, scripting/automation tools such as VBScript, Powershell, AutoIt. Administered Active Directory, domain controllers, GPOs for the global datacenters and member firms, recovering objects and containers and delegating administrative privileges to member firm administrators Administered messaging servers including Exchange 2003/2010 and Blackberry servers, Ironmail SMTP routing and PGP encryption appliances, Postini services and assisting member firms on request Administered Topper server for monitoring and reporting availability and health of messaging and DNS infrastructure on Topper dashboard Administered Microsoft Certificate Services infrastructure and management of Entrust provided digital certificate inventory Administered Active Directory Federation Servers and Virtual Directory Servers to provide LDAP proxy authentication and Single Sign On to Internet facing applications and collaboration portals Administered RSA Authentication Manager (ACE) and Juniper Radius (SBR) servers Administered Tumbleweed servers providing secure data transfer services to clients and internal users Participated in disaster recovery testing, maintaining system documentation logs and assisting in troubleshooting and diagnosis of system problems Coordinated with vendors including HP, Orange, Microsoft, McAfee,

Google, Symantec, RSA, Juniper for hardware/software problems, bugreporting, feature requests etc. Recommending IT infrastructure requirements and upgrading to ensure acceptable levels of Security, Disaster Management and Data Recovery plans; establishing and running Data Centre infrastructure including Server Racking, Cable Laying, Tagging and Documentation, etc.; monitoring environment including temperature, UPS load, humidity and cleanliness. Supervising the provisioning, installation and maintenance of server image and installing different monitoring and backup agents; coordinating with backup and tool administrator for monitoring and backup. Providing hardware support on different platforms; coordinating with 3rd Party vendors and Service Provider; backing up & restoring data from tape library and managing the backup tapes, keeping inventory, sending and receiving tapes to and from offsite storage Performed analysis of client infrastructure and for infrastructure optimization and capacity planning Analyzed client Active Directory infrastructure and end-user systems, network connectivity and IT processes for infrastructure optimization to streamline procedures and provided visible improvement to administrators and users Assisted project teams with server environment sizing for VMware for new projects and testing requirements Prepared hardened, standardized image (OS + Drivers + Essential Applications) for deployment to desktops and laptops Restructured Active Directory Group policy for enhanced automation Performed capacity planning for WAN-link sizing, application servers and prepared new isolated environments on VMWare VI3 for Dev/QA teams Audited server logs (Domain Controller/IIS/FTP) as per requirement and installed security patches as per client security policy Administration, monitoring and maintenance of over 500 HP, Dell and IBM Windows servers spread over 36 locations and 4 Active Directory forests Administration and troubleshooting of high availability Microsoft Windows 2003 and Veritas clusters Installation, implementation and troubleshooting in a Windows 2000 and Server 2003 environment Managing 2 Citrix farms of 70+ servers running Presentation Server 3.0 and 4.0 and planning and deploying client applications, managing concerned resources, overseeing performance in addition to maintaining application availability and troubleshooting server/client/application issues. Participating in disaster recovery testing, maintaining system documentation logs and assisting in troubleshooting and diagnosis of system problems Executing Microsoft Systems Management Server 2003 administration and maintenance in addition to routine patch and software deployment and troubleshooting functions

Troubleshooting SQL 2005 database systems, introducing new network environment components like SMS and WSUS. Auditing server logs (Domain Controller/IIS/FTP) as per requirement and installing security patches as per client security policy Managing and troubleshooting backups for 29 regional offices with Computer Associates Arcserve 2000 Imaging bare-metal servers through Automated Deployment Services