Partner Software Benefits Quick Guide

Overview

Section Title

Symantec Partner Program Partner Software Benefits Quick Guide

Ordering and Delivery

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Downloading Software License Keys

Symantec Licensing Portal: http://licensing.symantec.com Symantec Download Portal: http://fileconnect.symantec.com

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Partner Software Benefits Quick Guide

Overview

Overview
Ordering and Delivery

Software benefits are offered to members of the Symantec Partner Program at no charge and are accessible via the benefits pages of PartnerNet. The number of software licences available depends on the Partner type and Program level.
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There are three Software Benefit Programs: Evaluation Software may be used to run an evaluation or demonstration at an end user customer site. Where possible, each serial number can generate up to 30 unique, temporary (60-day) license keys. Internal Licenses may be used by partners within their business operation, providing the opportunity to use the products on a day-to-day basis on their production network. They can also be used in training facilities, briefing centers, and for customer demonstration purposes. Internal Licenses are valid for twelve months and include Basic Maintenance. Not for Resale (NFR) licenses may be used in training facilities, briefing centers, and for customer demonstration purposes. Licenses are valid for twelve months and may not legally be used on internal production networks. Please note: When a product is available under both the Internal Licenses and the Evaluation Software programs, it will not be made available through the NFR program.

Downloading Software License Keys

1 If login details for PartnerNet have been mislaid, please use the Forgot Your Password function on the PartnerNet login page.

Symantec Licensing Portal: http://licensing.symantec.com Symantec Download Portal: http://fileconnect.symantec.com

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Partner Software Benefits Quick Guide

Overview

Ordering and Delivery

Ordering and Delivery

Ordering
Online request forms for the software benefits, along with the full list of available products, are available on the Benefits page of PartnerNet1 in the Your Partner Program area.

Delivery
Depending on the product, software ordered through these benefit programs is either delivered as a media kit (CD) or via download from the Symantec download portal, FileConnect. Media Kit Delivery Where a product is delivered as a media kit (CD), it is sent to the Ship To address provided on the request form.

Email Delivery Where possible, License Certificates are delivered by email as a PDF document containing a serial number and URL for the Symantec Licensing Portal. This email is sent from Symantec-electroniclicensing@symantec.com. The License Certificate contains a serial number that can be used to download product and activation keys as described in this guide. Please note that, in some countries, the law requires the License Certificate be sent as a paper certificate through the post. Some products are not provided as a download for legal or technical reasons.

Downloading Software

Order Confirmation
Once an online form has been submitted successfully, an Order ID is displayed as confirmation. The Partner Program administrator will notify you by email when the order has been approved, and again when the order has been processed. Both notices will contain your Order ID for easy reference.

License Keys

1 If login details for PartnerNet have been mislaid, please use the Forgot Your Password function on the PartnerNet login page.

Symantec Licensing Portal: http://licensing.symantec.com Symantec Download Portal: http://fileconnect.symantec.com

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Partner Software Benefits Quick Guide

Overview

Downloading Software
Ordering and Delivery

When a License Certificate is delivered, it contains a serial number for each product ordered (as required). The serial number can be used to download software from FileConnect and license keys from the Symantec Licensing Portal. FileConnect allows downloads of serialized software and can be accessed from the Symantec Licensing Portal. In FileConnect, select the language you prefer and enter the serial number from your product License Certificate.

Downloading Software License Keys

Symantec Licensing Portal: http://licensing.symantec.com Symantec Download Portal: http://fileconnect.symantec.com

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Partner Software Benefits Quick Guide

Overview

Downloading files from FileConnect

Ordering and Delivery

1. Accept the on-line End User Agreement. 2. Select the product and language you wish to download by clicking on the product name.

3. Select the Download Method either HTTP download or Managed FTP Download.

4. Select the file, then click Download.

Downloading Software License Keys

Symantec Licensing Portal: http://licensing.symantec.com Symantec Download Portal: http://fileconnect.symantec.com

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Partner Software Benefits Quick Guide

Overview

License Keys
Ordering and Delivery

License Certificates received for software in any of the benefit programs contain serial numbers that are required to register the product and receive a license key. To do this, you will need an account in the Symantec Licensing Portal.

Downloading Software

Setting up a Licensing Portal account

To set up an account, either enter your PartnerNet user name and password and select login, or select Create an Account in the New User? section of the Licensing Portal home page. Then, submit the account creation form and agree to the online user agreement. A screen verifying that the account has been created will be displayed and you will also receive a confirmation email.

License Keys

Symantec Licensing Portal: http://licensing.symantec.com Symantec Download Portal: http://fileconnect.symantec.com

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Partner Software Benefits Quick Guide

Overview

Obtaining a License Key

1. On the Symantec Licensing Portal home page, click New Purchase. 2. Type a valid serial number from your License Certificate and click Submit. 3. The serial number will appear in a list at the bottom of the page.
Ordering and Delivery Downloading Software

Note that serial numbers are case sensitive and some serial numbers must be registered individually. The Licensing portal will guide you though the steps to enter your numbers. 4. (Optional) To submit an additional serial number, type the serial number, and then click Add. The serial number is added to the list at the bottom of the page. 5. When you have no more serial numbers to add, click Next.

License Keys

Symantec Licensing Portal: http://licensing.symantec.com Symantec Download Portal: http://fileconnect.symantec.com

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Partner Software Benefits Quick Guide

Overview

6. On the License Registration Verification page, verify that all of the information is correct. To make changes or add information to a section, click Edit.

7. If you have no further information to add, click Complete Registration. Your serial numbers and license keys appear on the License Key Confirmation page.

8. If your product requires a Symantec License file (.slf file), click the license key file name to download the file. 9. (Optional) To download the software, click Get Software. This will take you to the FileConnect portal as described earlier in this guide.

Ordering and Delivery Downloading Software License Keys

Symantec Licensing Portal: http://licensing.symantec.com Symantec Download Portal: http://fileconnect.symantec.com

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Partner Software Benefits Quick Guide

Overview

Help
Ordering and Delivery

For help during the licensing process, please use the Contact Symantec Customer Care link on the Licensing Portal home page for the contact details in your country. Once you have selected your country, the relevant telephone details are displayed.

Downloading Software License Keys

PartnerNet: https://partnernet.symantec.com Symantec Licensing Portal: http://licensing.symantec.com Symantec Download Portal: http://fileconnect.symantec.com

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Partner Software Benefits Quick Guide

Overview

Section Title
Ordering and Delivery

About Symantec
Symantec is a global leader in infrastructure software, enabling businesses and consumers to have confidence in a dsfdsa connected world. The company helps customers protect their infrastructure, information, and interactions by delivering software fdsafd and services that address risks to security, availability, compliance, and performance. Headquartered in Cupertino, Calif., Symantec has operations in 40 countries. More information is available at www.symantec.com.

Downloading Software License Keys

Symantec Corporation World Headquarters 20330 Stevens Creek Boulevard Cupertino, CA 95014 USA +1 (408) 517 8000 1 (800) 721 3934 www.symantec.com
Copyright 2007 Symantec Corporation. All rights reserved. Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. 09/07 12950328

Symantec Licensing Portal: http://licensing.symantec.com Symantec Download Portal: http://fileconnect.symantec.com

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