MILNER

INTERNATIONAL COLLEGE OF ENGLISH

2012 AGENT MANUAL

AGENT FACT SHEET

CONFIDENTIAL, FOR AGENTS USE ONLY

YEAR OF ESTABLISHMENT 1984, Milner is the oldest independently owned English college in Australia. PREMISES 379 Hay Street, Perth city centre, owned by Milner College. The College occupies all 5 storeys. ACCREDITATION Accredited by N.E.A.S. Registered by the Department of Education & Training. English Australia member. EXECUTIVE STAFF Director: Registrar: Director of Studies: Director of Marketing: Accommodation Services: Student Services: Accountant: LEGAL STATUS Milner International College of English (W.A.) Pty Ltd., a company registered at the Corporate Affairs Office, is wholly Australian owned. A.C.N. 009 239 301. CRICOS: 00061J. Warren Milner, BA Hons Dip Ed. FRSA. warren@milner.wa.edu.au Jenny Grice, BSc, CELTA. admissions@milner.wa.edu.au Deborah Pinder, BA, Cert. & Dip. TESOL, Grad Dip. dos@milner.wa.edu.au Matthew Milner, BA, LLB, CELTA. services@milner.wa.edu.au Kim Sanderson homestay@milner.wa.edu.au Belinda Yeow. reception@milner.wa.edu.au Fiona Morris. accounts@milner.wa.edu.au

FEE PROTECTION The fees of all students attending an English Australia college are protected. The state of Western Australia has additional protection (The Education Services Providers Registration Act). A fee refund or course replacement is guaranteed whatever type of visa a student has, as specified by Australia law. INSURANCE Students are covered for accident and death as detailed in the Comprehensive insurance policies of the College, hostels and host families. Students are strongly recommended to have their own travel insurance. PROMOTIONAL MATERIALS Colour brochures, flyers, a colour poster and brochure inserts in 24 languages are available on request. Please tell us the quantities you require. WORK/STUDY Visitor Visa: Up to 13 weeks study full or part time. No work permitted. Student Visa: Full time study only. 20 hours work a week permitted. Working Holiday Visa: Work and full or part time study permitted for students aged 18-30 for up to 17 weeks for citizens of Belgium, Canada, Denmark, Estonia, Finland, France, Germany, Holland, Hong Kong, Italy, Japan, Korea, Norway, Sweden and Taiwan. The Australian Government may add or delete countries from time to time. MEDICAL The Australian Government requires student visa holders to pay Overseas Student Health Cover (OSHC). The cost is about AUD40 a month, depending on length of visa. Holders of other visas are recommended to purchase normal travelers' insurance in their country of origin. FACILITIES Floor area 1500m2 Wireless internet

30 classrooms, average size 35m2 Games room Lounge Study Area 2 computer rooms ENROLMENT Spring Summer: Autumn Winter: SeptemberMay: average 350. Peak time: October - November JuneAugust: average 250. Caf/restaurant Garden: 200m2 Library/listening centre

Origin of students: Asia/Pacific region: approximately 50%

Europe/South America region: approximately 50% Nationalities: On averageJapanese (15%), Swiss (15%), Korean (15%), South American (15%) Other European (15%), Other Asian (5%), Taiwan & Hong Kong (15%), Middle East (5%) AGE RESTRICTIONS Minimum age 16, no maximum age. Average age is 23 years. STARTING DATES There is a recommended course start date every 4 weeks. However, other Monday starts are possible. CLASS SIZES The maximum number of students per class is 15. The average is 11. LESSON DURATION 25 hours a week full time. 15 hours a week part time. FACE-TO-FACE TEACHING HOURS 23 hours, 20 minutes a week25 hour course 13 hours, 20 minutes a week15 hour course BREAKS 30 minutes in the morning class, 1 hour for lunch, 15 minutes in the afternoon class. TIMETABLE Full time students 08:4515:00 or 09:0015:15 Monday to Friday Part time students 08:4511:45 or 09:0012:00 Monday to Friday AVERAGE NUMBER OF TEACHERS SeptemberFebruary Full time30 Part time2 TEACHER TRAINING The main centre for the full time University of Cambridge Certificate in Teaching English to Speakers of Other Languages (CELTA) course in Perth. The course has been run 5 times a year since 1987. Our 5 week TESOL course, for students whose first language is not English, is run several times a year. MarchAugust Full time22 Part time2

COURSE DURATION Rotating 8 week syllabus. Minimum enrolment 1 week, no maximum enrolment. GRADING There is a multiple choice grammar test (Quicktest) and spoken test (A.S.L.P.R.) at the beginning of each course. FIRST DAY On the 13 scheduled course starting dates throughout the year, classes start (09:45 or 10:00) and finish (16:0016:15) one hour later than normal. Testing and orientation occurs between 08:00 and 09:45 on the first day of the course. ORIENTATION Orientation is after school for new students every Monday. All students receive a welcome pack. We recommend students download our Welcome Handbook and bring with them to Australia for reference (www.milner.wa.edu.au/Welcome). STUDENT CARDS Our students, regardless of visa type, get a free I.D. card. If a student studies for 6 weeks or more they can also get discounted travel on Perth buses and trains. Students can obtain an International Student Card application (ISIC) from Reception. COURSE BOOKS New and second hand books are sold on a 50% buy-back system at Reception. FREE BUS The free Red CAT bus stop is 2 minute walk from Milners entrance. CAMBRIDGE EXAMINATIONS Courses are always held for PET from January to March, March to June and September to December; FCE and CAE for the same dates plus June to August; CPE from March to June and September to December. PET, FCE, CAE and CPE classes are dedicated (i.e. exclusively for students doing the particular exam). Milner is the only college in Perth to have a dedicated CPE class. In the June and December examination courses there are usually one or two classes each for the PET and CPE. There are usually three or four classes each for the FCE and for CAE. The overall Cambridge pass is high. A virtual Cambridge course is held for PET from June to September. There are no virtual CPE courses. Virtual Cambridge courses are identical to the real Cambridge courses but no University of Cambridge certificate is awarded. Milner College is an Accredited Test Centre for the University of Cambridge examinations.

IELTS EXAMINATION Preparation courses for the International English Language Testing System are held for tests which take place every two weeks. Start any Monday for minimum 4 weeks, maximum 16 weeks. Entry is subject to students passing a satisfactory pre-entry test. STUDENT ADVISOR Personal and academic advice is available by appointment, Monday to Friday. CERTIFICATE & SOUVENIR These are given to each student at a graduation ceremony held on the last day of their course. The certificate shows duration of course, level of achievement and if the student is on a student visa, attendance percentage. SOCIAL & SPORTS ACTIVITIES Some are free and others are available at an extra cost and held most days and every weekend. INTERNET We have 2 computer rooms with free internet access. Free wireless connection is available for student with laptops. Japanese, Korean, Mandarin, Thai Cyrillic and other scripts are available. FITNESS CENTRE Milner students have free membership of a local gym seven days a week. ACCOMMODATION Homestay: Register of 300 families, personally visited by Milner staff. The students accommodation is arranged by the college, not an agent. In Perth, people do not live in the city centre; travel by bus or train is always necessary. Student Hostel: A few minutes on foot from the College. 8 fully equipped apartments owned by the College for students use. 6 of these are in the college building. Under 18 homestay: Australian law prescribes special conditions. A written copy of these conditions is available from the College. Arrivals normally 2 or 3 days before the course starting date; can be up to 7 days. Departures 2 or 3 days after the course finishing date; can be up to 7 days. AIRPORT COLLECTION A college representative picks up students from Perth airport any hour of the day or night. This is a 24 hour service. There is a fee for this service.

REFUNDS A 100% refund, excluding the registration fee, is given for cancellations received at any time before the course starting date. For later cancellation, a refund for the unexpired part of the course is given, less 40%. Accommodation refunds are 100% if one week notice is given. Cambridge and IELTS do not give examination entry fee refunds. COMMISSION The college pays a commission on tuition fees. Other items for which a fee is payable (e.g. homestay, airport transfer, registration etc) are not commissionable. Commission can be deducted from gross fees at the time of payment, sent to the agent after payment of full gross fees or paid by means of a credit note. GROUP STUDY TOURS Group study tours for groups of students (including high school age groups) can be arranged in conjunction with Kicky Tours on any requested dates. These study tours can include organised excursions. AIR CONDITIONING Reverse cycle heat/cool ducted system throughout the college and all the apartments. PARTIES For students and teachers are held at a club or pub or as a river cruise several times throughout the year. SISTER SCHOOL Milner School of English, Wimbledon is our wholly owned school in the UK (www.milnerschool.co.uk). DOCTOR & DENTIST Milner has a recommended doctor and dentist, both located in the city centre. Students should ask at Reception for details. BANK ACCOUNTS Milner has an agreement with a national bank which enables our students to open a bank account quickly and conveniently. PERTH CITY LIBRARY Located near Milner College, offers free membership to our students. BICYCLES Perth is a bicycle-friendly city. It is flat and has a large network of bicycle paths. Milner has a bike parking area.

CAF Odyssey Caf, on the Colleges ground floor, operated by an independent owner, is open from 08.00 to 16.00 Monday to Friday. GARDEN Our garden, a 200m2 flower and tree filled sanctuary in the city, is open for students to use between 08:00 and 17:00 Monday to Friday. GRADING There is a multiple choice grammar test (Quicktest) and spoken test (A.S.L.P.R.) at the beginning of each course. SELF ACCESS The library, language laboratory and computer rooms are available free of charge to our students during their free time Monday to Friday. FREE PRONUNCIATION CLASSES Held every Tuesday and Thursday from 15.20 to 16.00. ENGLISHSTAY Our programme for students who wish to learn English one-to-one while living in their teachers home. THANK YOU Thank you for your support. We hope to establish or continue a happy working relationship with your agency. If you have any questions about commission rates, dates and fees, courses available, nationality mix or anything else, please contact Matt Milner.