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Balance scorecard Oxford Brookes University

Balanced scorecard
The following objectives and Key Performance Indicators contribute to the EFM directorates mission; a full list of objectives and KPIs is available through the individual Divisional business plans. Innovation and Learning / Continuous Improvement Centre for Sport: Finish within the Top 30 of the British Universities and Colleges Sport (formerly BUSA) Internal Business Processes / Skills and standings by 2010 Capabilities Campus services: Improve functional suitability across teaching and To operate compliant with UUK Code learning space from level 4 to 2 by of Practice with zero substantiated 2010 complaints Achieve HSE Bronze Award, MSC To enhance communications and accreditation and Good Egg internal operations, EFM will co-locate accreditation. physically during 2009 and launch a A directorate risk register will be new website produced in partnership with the EFM will take steps to reach IIP level 4 Finance and Legal Services within 3 years in line with University directorate aspirations (and will lead on CR) An EFM-wide consultation process Communicate all matters arising from will be undertaken to inform target building works or planned building setting within the new business works to internal and external planning process by July 2009 stakeholders in a timely and accurate Capital projects: Develop cross way departmental and divisional links (eg, Property services: To produce an campus brightening and transitional integrated forward and maintenance art/events/works) report and Life cycle costing analysis Property services: Implementation of for the university estate, and Hand held computers for maintenance investigate means of reducing the staff and use Helpdesk reports to Sports Divisions current Energy streamline work processes in Consumption (278.18 Kwh per m2) by readiness for greater demand with the 10%, so as to bring in line with the expansion of the Maintenance Brookes average (2503.68 Kwh per m2) Helpdesk service Develop a pan-university Corporate Responsibility framework and achieve ISO14001 at Wheatley campus

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Balance scorecard Oxford Brookes University

Mission
Customer Focus Campus services: Increase standard of cleaning definitively across all academic sites to 80%, with aspirations to increase to 85% from Finance 2010 onwards Centre for Sport: Raise the number of EFM directorate will meet agreed students participating in university financial targets sports competition by 5% annually for Assess financial KPIs starting with each of the next 2 years EMS data to enable the expansion of Campus services: Reduction in crime EFM services to reach upper quartile reported across all of the University performance without incurring an Estate by 10% increase in total property costs. 85-90% of students will agree or These include: strongly agree that they had a good Centre for Sport: Increase customer experience in Halls of sports membership sales residence (variety of metrics used) revenue by 10% annually for Conferences will receive an overall each of the next 3 years, and rating of 70% in the venue masters decrease the annual overspend mystery buyer survey and 90% local attributed to Sport while not rating as good or excellent overall. compromising service A cross-directorate customer service provision champion will be appointed during Campus services: reduce mail 2008/9 costs by 7 - 10% with the Capital projects: Achieve a planning introduction of clean mail consent for Phase 1 of the Gipsy Lane (date) masterplan Hospitality services to achieve Property services: Integrate with a target surplus of 1,389,000 relevant Student societies, delivering Capital projects: Assess and lectures to students and offering report on project fees as a student placements within the percentage of total project division costs Map space use across the university and establish a proactive approach to improving the quality of the built environment for students and staff, together with targets for space occupancy

Related links
Find out more about our strategy Find out more about the Brookes strategy

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Balance scorecard Oxford Brookes University

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