Key Resposnsibility Areas

Parameter Accuracy/Quality Description Based on the scores given during QC

Deadlines

Completion of work assigments with in client specified/internal deadlines(will account to deadlines missed when on shift)

Reports

Accuracy and completion of all Reports and timeliness of Internal Reports that are maintained.

Email Communication

Responding to the Emails sent by Clients and Management.

Work Behavoiur

Negative Feedback/Appreciation received from the client, TL, Managers.

Initiatives and Responsibilities

Ability to take leadership

Attendance

No of Unscheduled leaves taken by the editor (leaves taken without 7 days notice).

A Monthly score will be calculated and added up for the appraisal period

y Resposnsibility Areas
Rating Other Information Manager/Work Leader or QC assigned would be monitoring the task and the scores would be evaluated. More the Errors, higher the score. Weightage
25.00%

0 > 40 % of maximum error

1 40% of maximum error

The assigments can be handed over to the editors/Team by the Manager/emails on a daily / real time basis depending on operations / client need/ All Task needs to be picked and responded timely

20.00%

1 Specified Deadlines missed, or More than 1 more than Specified 3 instance Deadlines of missed, delay/miss in internal Deadline. More than 2 Instance of miss in More than 2 Internal Instance reports miss in or/and 2 Client Instance of Reports. miss in Client Reports.

All the Reports to be updated accurately and completely. Any reporting including EOD reports needs to specify all issues, problems faced and follow up if required.

15.00%

Replying to the E-Mails, Picking up Emails and acting on it, Updates, Follow up, Issues, Log in , Break, Log out on MSN. Etc. as specified by the Manager/OM/Senior. If E-mails or not picked or replied to then everyne present in the shift would be penalised. Any Negative Feedback/Appreciation received from the client/senior managers, HR would be considered, whether it is verbal or written. Sleeping on the floor is considered as Negative Feedback

15.00%

More than 2 Misses

5.00%

More than 2 2 Negetive Negetive Feedback Feedback

This will be judged on the overall contribution, ability to take situational leadership

5.00%

Not meeting expectation s.

SL/EL/SLOP taken on a weekday(business day Monday - Friday)

4 or more 3 Instances Instances of of non non compliance compliance 3 or more 2 Instances Instances of of non non compliance compliance 1 Instance of non compliance
100.00%

SL/EL/SLOP taken on a weekend(business day of Saturday or Sunday)

15.00%

AWOI

for the appraisal period

Rating 2 30% of maximum error All Specified Deadlines met, however 3 instance of delay/miss in internal Deadline. More than 2 Instance of miss in Internal reports or/And 1 Instance of miss in Client Reports. 3 20% of maximum error 4 15% of maximum error 5 0% of maximum error Data Source Feedback and Error Tracker

All All Specified Deadlines Deadlines met, met, All however 2 however 1 Assigments instance of instance of met delay/miss delay/miss in internal in internal Deadline. Deadline.

KRA Tracker

2 Instance of Miss in Internal reports only.

1 Instance of Miss in Internal reports only.

No mIsses

KRA Tracker

2 Misses

1 Miss

No Misses

KRA Tracker

1 Negetive Feedback

No Feedback

Positive Feedback.

Excellent Feedback/C omment.

KRA Tracker

Additional Initiatves Met Reponsibiliti taken for Expectation es given and the team or s handled process. well

KRA Tracker

2 Instances 1 Instance No Instances of non of non of Non compliance compliance Compliance 1 Instance of non compliance No Instances of Non Compliance No Instances of Non Compliance

Attendance Tracker

25

20

15

10