IITL

ITIL 2011 Foundation: Blended Program

NIIT Limited
Tel. - 0124-4916500 Fax - 0124-4916503 Email: corptraining@niit.com Website: http:www.training.com A-24, Sector-34, Infocity, Gurgaon, Haryana - 122001

ITIL 2011 Foundation: Blended Program The Information Technology Infrastructure Library (ITIL) is a set of integrated, process-based, best practice framework for the purpose of managing IT services in an organization. Today, ITIL is the most widely accepted approach to IT service management in the world. But with the current training facilities most of the training providers in the country usually conduct in bigger cities or at corporate premises, in a face-to-face mode of instruction. Its an ideal course for managers and staff of IT service centers i.e. computer centers, help desks as well as application and project managers, business managers and managers who are interested in ITIL certification. Blended training courses use an optimal mix of training methods that provide parti cipants with the most convenient, effective and economical path in obtaining ITIL Intermediate certification and knowledge. The result is a far more effective and economical training design that is delivered without compromising learning outcomes, while in fact, enhancing learning outcomes and improving exam performance as a strong focus is on the 'application' through the use of real life examples and case studies. Typical benefits from implementing ITIL best practices are:

Reduce support costs by 30% Increase incidents fixed at first call by 20% Increased value from service portfolio, with reduced cost and risk

After doing ITIL Foundation, typically professionals move up the ladder to ITIL intermediate modules. Typical roles are Team Leads and Managers. Professionals into Operations, Transitions Services, Risk Management and related areas become more specialized in their respective domains. ITIL certification opens a host of job opportunities with: 1. 2. 3. 4. Providers of IT managed Services Remote Infrastructure Services Data Centres Telecom services

Why ITIL? ITIL defines common concepts and terms within an integrated set of best practices that evolves to meet market needs in a cycle of continual improvement. Improved customer satisfaction and relationships Improved resource utilization

Competitive advantage through value creation and agile change Better reliability and quality of service Improve availability, reliability and security of business critical IT services Optimization of service delivery across the supply chain

Where to do it? While choosing an ITIL learning partner, trainees must look for the following value offerings: Blended Learning E-Learning with Instructor-led sessions by Industrys experts helps provide deeper dive in the curriculum, program design for course retention and practical case study exposure for ITIL certification aspirants. Trainers profile A training program is only as good as the instructor hence trainees should research on the trainer background and skill sets. Infrastructural support Two-way audio-video communication through broadband service.

The NIIT Advantage Authorized training provider Updated authorized ITIL courseware Authorized, certified and experienced instructor of international repute World-class learning environment Online ITIL certification exam

Courses offered by NIIT The ITIL Intermediate Qualification: Service Transition The ITIL Intermediate Qualification: Service Operation ITIL 2011 Foundation ITIL MALC (Managing across the Lifecycle)

Call NIIT to submit your nomination at 0124 4917 300 / 400. To know more about this program drop us a mail at corptraining@niit.com or visit us at ITIL