Muzaffar Alam

Mobile: 07384538175 E-Mail: alammuzaffar786@gmail.com Seeking assignments in service industry in an Esteemed Organisation to evolve and serve the Organisation Brief Overview-: Total 56 months of experience in Domestic BPO. 22 months of experience as a Executive and Continue as a Team Leader Believes in continuous learning and an innovative approach. Educations-: 2009 2005 2003 Employment Details-: Past Employment Details Employer name Designation Duration Job Profile : Hinduja Global Solutions. - Joined as a Executive. - from June 16th 08 to July 10 - Promoted as a Team Leader as on July 10 to May 2012 -Lead generation & getting business from them. -Giving service to existing customer Handling Client Escalations, -Manage floor escalations as well. -Managed a team of 30 Voice Agents, Soley responsible for their Monthly Stacks. -Monitored Calls and provided feedbacks to over come the deficiencies. -Responsible to take SUP calls escalated from the Agents. -Update the team on every product through Briefing. -Ensuring that the Targeted Service Level with the Clients is met on daily basis. : B com.from T.D.B College from Burdwan University.(47%) :12th from Bharatiya Hindi High School from W.B.C.H.S.E (52.4%) :10th from Benachity Netaji Vidayalaya from W.B.B.S.E. (62%)

Past Employment Details Employer name Designation Duration Job Profile :SERCO BPO -Team Leader -June 29th 12 to till now --Lead generation & getting business from them. -Giving service to existing customer Handling Client Escalations, -Manage floor escalations as well. -Managed a team of 30 Voice Agents, Soley responsible for their Monthly Stacks. -Monitored Calls and provided feedbacks to overcome the deficiencies. -Responsible to take SUP calls escalated from the Agents. -Update the team on every product through Briefing. -Ensuring that the Targeted Service Level with the Clients is met on daily basis.

Achievements

-Got Best Executive Award from Airtel. -Got Best Team Leader Award from Airtel. -Best Vas Up seller Award from Airtel. -Promoted as a Team Leader of K&E(Knowledge & Escalation). -Trained the Trainer. -Coaching & Feedback Skills. -Monitoring Skills. -Motivation,Email Etiquette.

Development Trainings

IT Forte-: Operating System: Software Packages: Personal Information-: Windows XP MS Office.

FATHERS NAME

: Sagir Ahmed

MOTHERS NAME

: Aklima Khatun

Current Address

: Krishnapur, Near S.B.I (Mahishgote Branch), Kestopur, Kolkata - 700102

Permanent Address : Wellmen colony Durgapur-3, Dist.: Burdwan, West Bengal Pin-713203

Date of Birth

: 20th Aug87

PAN Number

: ANNPA6147J

Passport

: Applied

RELIGION

: Muslim

Languages known

: English, Hindi and Bengali

CURRENT CTC---1.7 P.A EXPECTED CTC2.2 P.A Notice period---N/A Reference--If Required I would be reachable on 09641911874/07384538175

Signature: -

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