QUESTIONNAIRE REGARDING MNP AWARENESS AND SREVICE EXPECTATIONS OF CELLPHONE USE

Name: Gender: [M ( Occupation: Email address: )/F( )]

Contact No. Age: ________ Company/Institution: Location:

Q-1. Are you aware of MOBILE NUMBER PORTABILITY launched by Telecom companies in INDIA? a) Yes ( ) b) no ( )

Q-2.

Average Expenses on Mobile in a Month ? a) upto 200 b) 200-500 c) 500-1000 d) more then 1000

Q-3.

Which telecom network do you use? ) ) ) b) VODAFONE ( e) TATA DOCOMO ( h) UNINOR ( ) ) ) c) RELIANCE ( f) IDEA ( ) ) )

a) AIRTEL ( d) BSNL ( g) AIRCEL (

i) TATA INDICOM(

Q-4.

Do you think MNP is beneficial? ) b) Disagree ( )

a) Agree (

Q-5.

Would you like to change your current network service provider? a) Yes ( ) b) no ( )

Q-6. If you are not satisfied with your current mobile service provider which other network would you go for without changing your number with the help of MNP? a) AIRTEL ( e) AIRCEL ( ) ) ) b) VODAFONE ( f) TATA DOCOMO ( ) ) c) RELIANCE ( g) UNINOR ( ) ) d) BSNL ( h) IDEA ( ) )

i) TATA INDICOM (

Q-7.

Why do you want to change your network service provider state any three reasons? b) BILLING FLUCTUATIONS d) COSTLY SMS PACKS f) POOR ACCESS OF INTERNET FACILITY h) NO 3G SERVICE

a) NETWORK RELATED PROBLEMS c) HIGHER CALLING RATES e) POOR CUSTOMER CARE g) ROAMING RELATED PROBLEMS i) RECHARGE VOUCHERS NOT AVAILABLE

Q-8. Please rank the operators below where 1 = Best, 10 = Worst Opreator Airtel Vodafone Reliance Tata indicom Rank Opreator Tata Docomo BSNL Idea Aircel Rank

Q-9.

How long have you used the service of that company? b) 1 to 6 months c) 6 months to a year d) 1 to 3 years

a) Less than one month e) Over 3 years Q-10.

Which source or medium motivated you to switch your service to other network through MNP? ( ( ( ( ) ) ) ) b) NEWS PAPER d) RETAILER f) TELE CALLING ( ( ( ) ) )

a) T.V COMMERCIAL c) THROUGH A FRIEND e) FLEX OR HOARDING g) INTERNET

Q-12. Which is the best plan or strategy used by the telecom sector companies launched to pull you to their service?

a) START OF 3G SERVICE c) FREE CALLING ON SAME NETWORK e) SMART INTERNET PLAN

( ( (

) ) )

b) GOOD AND CLEAR NETWORK ( d) INTELLIGENT SMS PACK f) BLACK BERRY SERVICE ( (

) ) )

Q-13. How do you think the facility of MNP is? a) Useful ( ) b) Misleading ( )