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Global Service & Parts GSP/OIP Product Management Star Diagnosis & XENTRY
Agenda
Overview new Diagnosis Product Portfolio Components XENTRY Connect XENTRY Tab Standard PC Software XENTRY Control ConfigAssist StartKey Center Update WLAN & Network Infrastructure Training & Support Forecast
Product Management Star Diagnosis & XENTRY 05.10.2012
The XENTRY brand has been consistently established in the markets and expanded over the past years
XENTRY integrated workshop solutions
Rollout for coupling between XENTRY TIPS and EPC net, WIS/ASRA net 2007 Launch of XENTRY Flash and parallel quick test 2008 XENTRY Diagnostics rollout (for Mercedes-Benz passenger cars)
2010
2012
Our Vision
An integrated after-sales system world with consistently usable and up-to-date after-sales information Future-oriented diagnostic solutions Complete support of the after-sales processes by the system Increase in service quality and customer satisfaction
05.10.2012
The new diagnostic product portfolio will be launched in the markets within the established XENTRY brand family
XENTRY
Integrated Workshop Solutions
XENTRY Diagnostics
XENTRY DAS
XENTRY TIPS
WIS/ASRA
EPC
Standard PC
XENTRY Connect
XENTRY Tab
05.10.2012
The main innovation is that all applications will be installed and run directly on the multiplexer
Overview product concept 2012
AccessPoint1
XENTRY Connect
XENTRY Tab
Remote-handling of the application Access Point Display of the application Diagnosis applications are installed on XENTRY Connect HMS XENTRY Control
05.10.2012
The workshop user can use XENTRY Connect either with XENTRY Tab or with a Standard PC
Advantages of the new product concept
High flexibility Installation of own software on XENTRY Tab Parallel work on several vehicles All model series can be diagnosed Alternative use of standard PC with low performance requirements
HMS
Option: Standard-PC1
05.10.2012
The new products will cover the most important demand segments and will offer a future-proof diagnosis solution
New hardware diagnosis product portfolio Today (2012) Future
XENTRY Kit MT (XENTRY Connect, XENTRY Tab, MT) XENTRY Kit (XENTRY Connect, XENTRY Tab) XENTRY Connect XENTRY MT
MT
These product variants cover the essential demand segments The retail contract term will be extended from 36 months to 42 months
The recommendation for current SD basic customers is to use the XENTRY Conenct in combination with an existing standard PC, though no support is offered for standard PC The Measurement Technology system and the ChipCard Reader can only be used with XENTRY Tab, the SBC Flashbox and MoTelDis are connected to the XENTRY Connect
Product Management Star Diagnosis & XENTRY 05.10.2012
Agenda
Overview new Diagnosis Product Portfolio Components XENTRY Connect XENTRY Tab Standard PC Software Update XENTRY Control ConfigAssist StartKey Center
XENTRY Kit
05.10.2012
XENTRY Connect features long battery life and contains a complete PC core
Overview of the XENTRY Connect advantages Mobility Battery operating time: Approx. 40 Min. Robust and compact housing Data transmission via WLAN/ Wi-Fi (WLAN standards a/b/g/n) Easy operation
Flexibility XENTRY Connect can be used in combination with the XENTRY Tab or with a standard PC Parallel work with multiple XENTRY Connect units controlled by a single XENTRY Tab/Standard PC unit
Performance Complete PC core, RAM: 4 GB Diagnostic applications are installed on and run from the XENTRY Connect Windows Embedded Standard 7 32-bit with MUI package
05.10.2012
XENTRY Tab offers easier handling and higher performance to the users
Overview of the advantages of the XENTRY Tab Mobility Compact & light, space saving Longer battery operating time (max. 4:20h) 3-year warranty on battery Data transmission via WLAN/ Wi-Fi (WLAN standards< a/b/g/n) Improved readability: sunlight readable display Stepless raising device Easy operation
Flexibility Large number of connection options for peripherals Open system, any software can be installed XENTRY MT and ChipCard Reader can only be used with XENTRY Tab
Performance Large working memory (2 GB) Large data memory: Hard disk (250 GB) Windows 7 Professional 32-Bit
05.10.2012
Standard PC
Product description: The standard PC can be used instead of XENTRY Tab. There are no restrictions regarding supplier and model of the standard PC, the workshops can choose this on their own. HMS 990 USB Measurement Technology and ChipCard Reader can not be used with the standard PC.
05.10.2012
Agenda
Overview new Diagnosis Product Portfolio Components XENTRY Connect XENTRY Tab Standard PC Software Update XENTRY Control ConfigAssist StartKey Center
The Software XENTRY Control supplies basic functions for handling and administration of XENTRY Connect
XENTRY Control
XENTRY Control is the software for displaying the applications which run on XENTRY Connect. It serves as a bridge between the applications and their operation by the user. Administration of the XENTRY Connect in the network in order to select, connect und disconnect different XENTRY Connect Providing the user interface of the XENTRY Connect Providing new use cases, such as: Stand-alone diagnosis or ECU-programming Remote support of colleagues Visualization of XENTRY Connect status information, such as: Charge of battery Status of network connection Status of vehicle connection
05.10.2012
The XENTRY Control selection screen shows the statuses of available XENTRY Connect devices in the workshop network
XENTRY Control screen and tiles
Free (green): The XENTRY Connect is configured and ready for use; there are no existing connections to the XENTRY Connect.
Not connected (yellow): There is currently no connection to the XENTRY Connect. However, the last user with an active connection has an exclusive user session in progress, to which only he or she can re-establish a connection.
Connected (red): Another user has an active connection to the XENTRY Connect.
05.10.2012
The XENTRY Control selection screen shows the statuses of available XENTRY Connect devices in the workshop network
XENTRY Control screen and tiles
Not configured (grey): The XENTRY Connect does not have a valid configuration yet.
Configuration in progress (red): The XENTRY Connect is currently being configured. Note: this title also appears when a user is switching modes
Help requested (yellow): A user on the XENTRY Connect with an active connection has sent a request for help.
Incompatible (grey): The status of the XENTRY Connect device cannot be read by XENTRY Control, because the software versions are incompatible
Product Management Star Diagnosis & XENTRY 05.10.2012
The deskband is shown in the taskbar if the user is connected to a XENTRY Connect, by clicking it the Deskband Pop-Up appears
Deskband Pop-Up
05.10.2012
Agenda
Overview new Diagnosis Product Portfolio Components XENTRY Connect XENTRY Tab Standard PC Software Update XENTRY Control ConfigAssist StartKey Center
Before the user can work with the system he has to configure the XENTRY Connect for the initial startup with the ConfigAssist
Initial Startup
05.10.2012
The user can configure the complete system or each component seperately
Selection of the system to configure
05.10.2012
Agenda
Overview new Diagnosis Product Portfolio Components XENTRY Connect XENTRY Tab Standard PC Software Update XENTRY Control ConfigAssist StartKey Center
The StartKey Center replaces the known StartKey Manager. It contains all StartKey relevant information.
StartKey Center
You can read out the system number, HW ID, and App ID for your system from the StartKey Center, as well as download, save, and check the validity of your StartKeys. Proxy settings can be made here, too.
2 Device information
3 Proxy-settings
1
Menu
5 License server
05.10.2012
Agenda
Overview new Diagnosis Product Portfolio Components Software Update WLAN & Network Infrastructure Training & Support Forecast XENTRY Connect XENTRY Tab Standard PC
05.10.2012
In the future XENTRY Connect will be updated every 2 months via an Image. XENTRY Tab will be updated when necessary
Update-concept XENTRY Connect
Workshops receive a Blu-ray Disk (BD) every two months. The update will be started directly from the BD-drive at the XENTRY Connect. Every update cleanses and resets the system and hereby removes possible system errors (update and recovery are the same process) User-specific data (user account, language, etc.) remain unaffected after the update
Daimler specific software (like XENTRY Control) will be installed after receiveing the new XENTRY Tab. After this first installation, this software will only be updated if necessary (no periodic update DVD) The workshop is responsible for the update of the operating system and virus scanner on the XENTRY Tab
05.10.2012
For Update and Recovery of XENTRY Kit you can use the UpdateAssist.
UpdateAssist
The user can start the UpdateAssist by clicking on the link on the desktop of XENTRY Tab/Standard-PC.
On the start-screen you can decide for which component you want to make the update or recovery. The UpdateAssist explains the required steps.
05.10.2012
The UpdateAssist explains the required steps for an update of the XENTRY Connect.
UpdateAssist
Update-procedure starts.
Connect the BD-drive with both USB connectors to the XENTRY Connect.
The successfull completion of the update-process will be shown in the XENTRY Connect display.
Start the update-process with the key combination <red cross> and <green check mark>. Insert XENTRY Connect update-BD.
Product Management Star Diagnosis & XENTRY 05.10.2012
Agenda
Overview new Diagnosis Product Portfolio Components Software Update WLAN & Network Infrastructure Training & Support Forecast XENTRY Connect XENTRY Tab Standard PC
05.10.2012
Like today, you can connect XENTRY Connect and XENTRY Tab via the workshop IT infrastructure or directly via WLAN
Possibilities to connect XENTRY Connect and XENTRY Tab Workshop mode The connection between both systems is established via the workshop IT infrastructure Both systems have to be connected to the workshop network Service24h mode The connection between both systems is established directly there is no online access (internet or required servers)
LAN
Product Management Star Diagnosis & XENTRY
WLAN
05.10.2012
With the new product portfolio, it is not possible to mix the modes
To mix the network modes is not possible Mix of Workshop Mode and Service24h
WLAN / LAN
Agenda
Overview new Diagnosis Product Portfolio Components Software Update WLAN & Network Infrastructure Training & Support Forecast XENTRY Connect XENTRY Tab Standard PC
05.10.2012
The changes with XENTRY Kit will be trained via an e-training and Akubis trailers, and will be integrated into existing trainings
Training concept E-Training 2 Akubis trailers Face-to-Face Short training concept for international trainers and multipliers Early integration of the new components into the practical part of all diagnosis trainings Target group: all participants of diagnosis trainings Handover within TTT in cw 30/31 Duration: ~30 minutes Duration: ~5 minutes each Content: Overall concept XENTRY 1. Teaser about the new Kit, hard- and software philosophy/advantages/basic components, changes in idea; broadcast end of October; operation, final test target group: all (also service Target group: workshop managers etc.) employees, employees of 2. Trailer about Mercedes-Benz Service24h, components/architecture/initial service advisors start-up/operation; broadcast end of November, once every Go-live end of October month; target group: a CD version in German, English, Spanish, Italian, French, Japanese, administrators and workshop Chinese & Russian will be users distributed together with the systems
The training concept about the new XENTRY systems consists of several parts which can be attended individually by the users.
Product Management Star Diagnosis & XENTRY 05.10.2012
The Support Tool can be used to create support packages for the UHD and to create screenshots
Support Tool
With the Support Tool, all data and information that is required for a support case can be compiled quickly. Furthermore, it offers a convenient possibility to create screenshots. 2 Version information
Menu 1
3 Quick
test
4 Device
information
05.10.2012
Agenda
Overview new Diagnosis Product Portfolio Components Software Update WLAN & Network Infrastructure Training & Support Forecast XENTRY Connect XENTRY Tab Standard PC
05.10.2012
A number of conditions have been defined to ensure a smooth transition from the previous to the new product concept
Information on phase-out of current product concept
The current product bundle (Star Diagnosis compact4 with SDconnect) Ensures well-functioning diagnostics for the coming years Takes account of the requirements for future generations of both cars and commercial vehicles
Conditions for change
Extension of existing contracts The contracts for Star Diagnosis compact4 and Star Diagnosis basic systems will continue; this also applies for any systems expiring in 2012 Theft replacement orders and additional requirements for newly opened workshops can be processed using Star Diagnosis compact4 systems Transition to new product bundle Pre-ordering possible via Portal starting July 2012; delivery starting end of November 2012 Earlier switch not possible under existing contracts Preferred exchange of basic2 systems
05.10.2012
In case of any questions you can contact Product Management Star Diagnosis & XENTRY
05.10.2012