CIT COLLEGES Department of Business Administration Paniqui, Tarlac

APPROVAL SHEET This Feasibility Study of BSBA 4 major in (Human Resource Development Management) Group 4, S.Y 2013-2014 entitled Bivouac Caf, prepared and submitted in partial fulfilment of the requirements for the subject Feasibility Study is hereby accepted.

Adviser BOARD OF PANELIST

Accepted and approved in partial fulfilment of the requirements for Feasibility Study.

Mr Nestor B. Castro College Dean

CIT COLLEGES Department of Business Administration Paniqui, Tarlac

A Project Feasibility Study In Partial Fulfillment of the Requirements for the Elective 5 Feasibility Study
Presented by: HRDM 4-1

Rhona Y. Daileg Glenn Tracy S. Ignacio Myrell C. Lising Nelson Cangco

Maria Krsna Charlotte C. Quimado Mark Franko M. Corpuz Metha Katrin M. Dela Cruz Mary Rose L. Ibay

MARCH 2013

ACKNOWLEDGMENT

We would like to protract our sincerest gratitude to our Feasibility Study adviser, Mr Limuel P. Pavico for being the most hands on and supportive adviser. For being there whenever we need him help and willing to assist us always. To the land owner, who gave us permission to oversight their land for our Feasibility Study. To our loving parents and relatives, that gave us their undeniable moral and financial report. For all our friends and classmates who supported us along the way, we would also like to credit them for lending us a helping hand. Even if its just moral support, it is very much appreciated. For every respondents for giving us a few minutes of their time answering our questionnaires. Without them, we wont have a basis for this feasibility study. Last but definitely not the least, to our Dear Jesus Christ, for giving us the faith and courage in each and everything we do. For all the blessings He showed upon us and for guiding us always. To God Be the glory!

Introduction

Since internet is an electronic communications network, that connects computer networks and organizational computer facilities around the world, people nowadays cannot live without it and it is considered as part of our daily lives. Wherever you go, you can notice that most of the internet cafs are lacking in space and good atmosphere. Some of the customers are losing their patience in waiting and most of them are complaining because of lack of service that is needed to fulfil. The new category of this internet caf will give customers satisfaction both service and foods. We found out that most of the people are looking for more cozy and relaxing temporary place, while they are surfing the net at the same time. Further when the customers feel the good atmosphere inside and out of the caf; considering the physical environment, attractive decorations and good service that they can get in a caf, it will give them a good feedback and theyll visit the caf more often and their levels of satisfaction will increase. The aim of this feasibility study is to offer a new kind of caf that will give the satisfaction of every people/customers who want to spend a relaxing moment in a place which is temporary without any disturbance as much as possible. The proponents conceived a relaxing modify internet caf offering a wide range of good, fast, friendly service and faster connections that will create a new dimension of spending time habits that will absolutely attract any kind of subjects.

The main idea of this feasibility study is to give refreshment to our target markets perceptions towards internet cafes. Bivouac Caf will be located at M.H DEL PILAR ESTACION near Cervantes Paniqui, Tarlac. It will be open at 7:00 am 11:00 pm.

Company Description

Bivouac Caf is a kind of service that offers not only internet connections but giving satisfactions cozy place. The majority of every customer is now turned into larges spaces, service, comfort ability and faster connections looking for a place that offers this kind of services. And that is the reason why Bivouac Caf was conceived through. The Caf will offer fast internet connections, spacious and good atmosphere through their service. The strategy of Bivouac Caf will emphasize the strengths of service, and will be viewed as a different caf to the others, because of its uniqueness and comfort ability. It will be open seven days a week and will offer a good treatment with every customer that will enter in the caf. Bivouac Caf shall have its own offer, when a first timer enters in the Caf he/she will be given a stub for a free net day surfing that he/she can use in the date of by every customers/people through good services and

his/her birthday. A little strategy that can be used to allure more customers in entering the natural cafe In every section there is a specific color, to give ambiance in every section of each room. The three main colors are Sky blue, Green and Yellow. Sky blue, green and yellow for the surfing area, indicated for those students who are always searching the net to look answers in their specific home works or projects. The color will give them a relaxing atmosphere and will help them to stay relax and cozy. Each unit will be having its own flash drive (USB) that a student can use. In that way they can fill the cozy experience, because most of the internet cafs dont have specific flash drive that a customer can use. Where blue stands for peace and yellow is the color of mind and intellect and green to free their mind in stress. Green and yellow is for the game area, indicated for those students who are always spending their time in playing online games. For the printing area green is the majority color that gives sanctuary in the room since green is very pleasing to the eye it will give a relaxation atmosphere to those who are waiting for their copy to print out. Green is the color for renewal or rebirth, gives sanctuary place from stresses of human being. Yellow also stands for optimistic and cheerful.

Industry Trends

Since industry tends is very important to a business and significance. It foretells a future, impacts the present and forgives fruitless past. Industry trends are not fads but they can come and go. Increased and decreased usage and the direction of an industrys trend activity over a period of time is an excellent indicator of sustainability. Trends can give direction, a general course following a tendency or a style. Especially trends in business when trends provide data, analysis, statistics, references, considerations and guidelines. Trends can be followed, but they are also constantly changing. Knowing if the internet (bivouac) caf can be feasible or not, the proponents can tract the industry trends to know if it can survive in the net service industry, which can help them to discover from popular to unique type of internet caf, which is the spacious internet caf. A spacious internet caf that focuses on the fast friendly service including food service with good atmosphere, faster connections and a temporary place to relax. In developing a notion of internet caf the proponents got away of the customer minions because they know that trends is the customers first and foremost drive. Since the year 2000 the internet is more reliable in all sources of communication and gaining knowledge and it is helping the other people in

getting what they want and needs. And more people are now spending most of their time in the internet. Trends on a random basis in internet caf, might gave the idea of implementing several notions within one place, a spacious internet caf where the customers can relax while waiting for their turn a cozy comfort ability for their experience with a little bit of etceteras to offer.

MARKET ANALYSIS The probable sales and consumers of the internet cafe were able to conclude by the proponents, based on the information gathered in Paniqui, Tarlac. Internet is truly one of the most profitable businesses today, thus it is very important to have a good location, fast connection, and quality equipment that will cover up the needs of the customers. The establishment of this Internet Caf will greatly help the people and most of all, our economy. The consistent popularity of internet combined with the service of food and drinks have been proven to be a winning concept in other markets and will produce the same results in the town of Paniqui. The location will be the primary concerned in the analysis. The easiness of access of suppliers, the amount of people around the location, the proximity of the possible target markets is being considered. It is important that the business has a high visibility to everyone.

The proponents also found out the important factors in visiting an Internet Caf. The proponents conducted the survey in the potential target markets and in nearby establishments to understand what are the common problems and things to be considered in putting up an Internet caf. The proponents also determine how many hours the potential target market will consume in an internet caf and their spending capacity and how frequent they come to visit an Internet caf for their main reason such as to surf the net or to play or to eat. The proponents noticed that there is a large potential target market along Burgos St, in the town proper of Paniqui, in the centre, where it is near to the public market, public plaza , church, different establishments and schools. The proponents settled on to place the Internet caf in that location because of its accessibility to the prospective customers like nearby residents, teachers, employees, and students.

MARKET SEGMENTATION

Market Segmentation
2% 9% 16% 7% 66% Students Office Workers Nearby Residents Teachers Children

Bivouac Caf customers can be divided into many groups. The proponents desire everybody to feel very comfortable in a cozy ambience with a very accommodating staffs, varied menu of foods and drinks and very good service of internet and gaming units. Students: Internet is their source in their daily homework and projects and Bivouac Caf will also attract them by its uniqueness that differ from other Internet cafes that they visited then, and the service of foods and drinks while waiting or relaxing in our place. Office Workers: They are not usually authorize to use internet inside the office because of lots of paper works they are engaged to, so if they have time this is the best place to go, away from stressful work, welcoming them with a peaceful environment that offers food and drinks. Nearby Residents: They are usually the different kind of people, use to surf the net, play games, typing, and some services like printing or cd burning. They are usually the people that go to some social websites like Facebook, or do some chat using Skpe with their loved ones abroad and Bivouac caf attracts many customers because of the location. Teachers: Because of lots of paper works like test papers and some letters, teachers usually let an internet caf to do that for them, and Bivouac caf is a very good place for them while waiting, they can enjoy picking some of our foods and drinks in an affordable price and while sitting comfortably in the waiting area.

Children: Children ages 8 and above now days can make use of computers very clever just by playing games on it. Bivouac caf will have a different layout, the gaming room is apart from just surfing the net to avoid noise and disturbance and definitely children will enjoy playing here because of some rewards. Respondents Demographic Profile

FIGURE 1.RESPONDENT'S GENDER

MALE FEMALE 64% 36%

MALE

FEMALE

Figure 1 shows that most of the respondents are female covering 64 per cent of the respondents while male were 34 per cent with the total percentage of 100.

FIGURE 2.RESPONDENT'S AGE

BELOW 15 66% 15-25 26-36 36-45

8% BELOW 15 15-25

16%

10% 26-35 36-45

Figure 2 shows that 8 percent of our respondents composed of ages below 15; 66 percent of them are aged 15- 25; 16 per cent ranged from 26- 35 and the remaining 10 percent are ages 36- 45.It declares that in figure 1, most of the respondents are female and figure 2 states that ages 15- 25 is the highest percentage.

FIGURE 3.RESPONDENT'S OCCUPATION

STUDENTS 56% 30% 14% WORKERS OTHERS

STUDENTS

WORKERS

OTHERS

Based on the information we collected student covers the highest percentage 56 per cent, next to that was the workers with 30 per cent and others covers 14 per cent. It only shows that we can have our market segmentation by their high demand of using computers and students belong to the ages 15- 25.

How do you often visit an Internet Caf?

FIGURE 4.FREQUENCY OF VISIT

DAILY 36% 26% 22% 16% WEEKENDS ONCE A WEEK TWICE OR THRICE A WEEK

DAILY

WEEKENDS

ONCE A WEEK

TWICE OR THRICE A WEEK

Figure 4 shows that potential customers visit Internet Caf daily in about 36 percent, next, weekends in 26 percent, once a week in 22 per cent and twice or thrice a week falls in 16 per cent. The data shows that most people are visiting internet cafes often. What do you usually do in an Internet Caf?

FIGURE 5.SERVICES
SURFING THE NET 44.07% 16.95% 18.64% 16.95% 3.39% SURFING THE NET PLAYING GAMES PRINTING TYPING OTHERS PLAYING GAMES PRINTING TYPING OTHERS

It shows in figure 5 that surfing the net got 44.07 per cent, playing games got 16.95 per cent, printing jobs got 18.64 per cent, typing job got 16.95 per cent same as playing games and lastly other services got 3.39 per cent. The data we

gathered tells us that most of the potential customers visit internet caf to surf the net. How many hours do you usually spend using computers?

FIGURE 6.HOURS OF USAGE

LESS THAN AN HOUR 50% 38% 1 HOUR 2-5 HOURS OTHERS

8% LESS THAN AN HOUR 1 HOUR 2-5 HOURS

4% OTHERS

Figure 6 shows that 8 percent falls under less than an hour of using computers ,while 50 percent falls under 1 hour of usage, 38 percent falls under 2-5 hours of usage and 4 percent falls under others meaning using computers more than 5 hours. It only shows that many of the people consume only an hour in an internet caf. How did you know about the Internet caf you use now?

FIGURE 7.PROMOTIONAL TOOLS

LOCAL NEWSPAPERS TARPAULINES/BANNERS/FLYERS WORDS OF MOUTH 4% 24% 2% 6% RADIO T.V. 64%

Based on the data we collected, it shows that in figure 7, local newspapers cover 4 percent, radio covers 2 percent, tarpaulins/banners/flyers cover 24

percent, television covers 6 percent and words of mouth cover 64 percent. It only confirms that referrals and tarpaulins can be a big help in recognizing our business and attracting potential customers. What are the most important factors you consider when deciding to visit an Internet Caf?

FIGURE 8. FACTORS TO CONSIDER

LOCATION 37% 27% 20% 10% 4% LOCATION SIZE VENTILATION QUALITY DECORATION 2% PRICE SIZE VENTILATION QUALITY DECORATION PRICE

The location has the highest percentage with 37 percent, the size got 10 percent, ventilation got 27 percent, quality got20 percent, decoration got 4 percent and price got 2 percent. It states that location, ventilation and quality are the most considered in putting up an Internet caf. We are thinking of opening an Internet Caf that also offers coffees, drinks and snacks. Would you try it?

FIGURE 9. AVERAGE CONSUMERS

DEFINITELY TRY IT PROBABLY NOT TO TRY IT 50% 24% 22% 4% DEFINITELY TRY IT PROBABLY TRY IT PROBABLY NOT TO TRY DEFINITELY NOT TO TRY IT PROBABLY TRY IT DEFINITELY NOT TO TRY IT

Figure 9 declares 50 percent of people definitely want to try our Internet caf, 24 percent will probably try it, 22 percent will probably not to try it and 4 percent will definitely not to try it. It explains that most of our target consumers will definitely want to try our Internet Caf.

Assuming you enjoy surfing the net, playing games, eating in a new internet caf, how much are you willing to spend on it in a day?

FIGURE 10.AVERAGE CHECK ON USAGE

BELOW 50 46% 40% MORE THAN 50 100-150 OTHERS

12% 2% BELOW 50 MORE THAN 50 100-150 OTHERS

This figure tells us that most of our respondents are willing to spend 50 pesos and below and 40 percent are willing to spend 50 pesos and above and there are 12 percent who are willing to spend their 100-150 pesos and 2 percent for others. Assuming you enjoy eating in our new and innovative internet caf, how much are you willing to spend for your coffee, drinks and snacks?

FIGURE 11.AVERAGE CHECK OF FOODS AND DRINKS

BELOW 50 44% 40% MORE THAN 50 100-150 OTHERS

14% 2% BELOW 50 MORE THAN 50 100-150 OTHERS

In this figure it shows that 44 percent of our respondents are willing to spend below 50 pesos for the foods, 40 percent are willing to spend more than 50 pesos, 14 percent will spend 100- 150 and lastly 2 percent are others meaning they are willing to spend more than 150 or below 100.

What time of the day do you usually visit an Internet caf?

FIGURE 12. TIME OF DAY

NO SPECIFIC TIME 62% AFTER LUNCH AFTER SCHOOL/WORK ANYTIME

8% NO SPECIFIC TIME AFTER LUNCH

6% AFTER SCHOOL/WORK

4% ANYTIME

Based on our survey no specific time covers 62 percent, after lunch covers 8 percent, 6 percent covers after school/work and 4 percent covers anytime of the day. It shows that respondents have no specific time of a day in visiting an Internet caf. What day of the week do you usually visit an Internet Caf?

FIGURE 13. DAYS OF WEEK

MONDAY-WEDNESDAY THURSDAY-FRIDAY 50% SATURDAY-SUNDAY

26.67%

23.33%

MONDAY-WEDNESDAY

THURSDAY-FRIDAY

SATURDAY-SUNDAY

It shows that 26.67 percent of the respondents are going to internet shop during Monday to Wednesday, there are 23.33 percent are going to ThursdayFriday and it confirms that during weekends, most of our respondents visit the Internet caf.

What type of food do you usually order inside an Internet Caf?

FIGURE 14. TYPE OF FOOD

LIGHT MEAL(SNACKS/FINGER FOODS) 76% 24% LIGHT MEAL(SNACKS/FINGER FOODS) HEAVY MEAL(DISH WITH RICE) HEAVY MEAL(DISH WITH RICE)

Respondents want the Internet caf to offer light meals like finger foods while waiting for their turn or if they want to eat because it shows in the figure 76 percent covers the light meal while 24 percent covers heavy meal.

Competitive analysis In competitive analysis, the first step that proponents need to do is identifying direct and indirect competitors. The primary benefits of any competitive analysis are better understanding of what your competitors are doing, what they are offering to customers. The findings from this analysis are likely to factor strongly into your own business strategic planning, adopt new trends yet affordable and avoid their disadvantages but learn from their mistakes. In identifying indirect competitors they should be three mile radius because it may affect the operation of the business.

Questions in Analysing Competitors Who are your competitors? What customers needs and preferences are you competing to meet What are the similarities and differences between their products/ service and yours? What are the strengths and weaknesses of each of their products and services? How do their prices compare to yours?

How are they doing overall? How do you plan to complete? Offer better quality services? Lower prices? More support? Easier access to service? How are you uniquely suited to compete with them?

COMPETITOR PRODUCT SUMMARY BUSINESS NAME BRIKOS SERVICES Surf, online & lan games, printing, chat, email, photo printing, photo editing, pc repair, personalize items, tarpaulin, lamination, invitations, scanning, layout, music & video download, cd/dvd burn, research work, typing job. Internet, printing, photo print ,tshirt printing, encoding, scanning, layout, lamination, type settings, ink refill, invitations, souvenirs, personalize mug, pin button, tarpaulin printing. Typing jobs, printing, photo printing, photo editing, photo restoration, id lamination, invitations, pc repair, chatting, surfing, online & lan games, scanning, cd/dvd burn research works, mp3 & video downloads, tarpaulin layout, reformat, uv ink, Kodak photo paper, keyboard,

T-REX

LTV.COM.ENTERPRISE

MERDIZ STAR MASTER JIMBELLES

mouse, headset. Copy center, fax, e-mail, chat, surf, gaming, pay phone Games, surf ,printing, photo printing, typing job, Surf, Printing, dc/dvd download, memory card, invitations, photo/video coverage, tarpaulin designing/printing, photo/video editing, email online game, chatting, scanning, typing job. Internet, print, tarpaulin layout, invitations and programs, pvc id, protector lace, laminating services, photo printing, PowerPoint layout, research, typing job, scanning, document editing, cd/video burn, music/video download, rush i.d picture, desktop/laptop repair/reformat and installing software. Typing job, Surf, games, laminating, rush id, invitation, tarpaulin, personalize items, printing, photo printing, cd/dvd burn. Surf, games, photo printing, printing, invitations, personalize items, typing job, cd burn, Games, surf, printing, photo printing, load Internet, LAN and online games, typing job, printing, photo, printing, chat, invitations. Internet, games, printing, chat/email.

KEYBOARD YSSAHEART

LEEBYTES

TOX.COM

SKYBITTER BOOLE

KIMJM CAF

MASTER

NET

LIST OF DIRECT STRENGHTS COMPETITOR 1. Brikos 2. T-rex Facilities Fast connection, computer units, fast service of workers, clear printing Lot of space, many units, friendly staff, fast connection Location of place, pleasant atmosphere, ventilation, Fast connection, many units, friendly staff Lots of space Good ambiance, good staff, Many services offered, even if they have a lot things to do they not try to refuse the customers, fast connection, good sort of units, ventilation Fast connection, good services. Fast connection, good services.

WEAKNESSES

Sanitation and space Not polite and rude staff, sometimes loss of connection Ventilation, sanitation, annoying sound from gamers Moderate connection, few of staff, old units Low contrast of light, poor ventilation, space, ambiance, of few units to used, location, Low connection, sanitation Space, few staff, slow response on customers service, sanitation

3. Ldv.com Enterprise 4. Merdiz

5. Star Master

6. Jimbelles 7. Keyboard 8. Yssa Heart

9. Leebytes 10. Tox.com

11. Skybitter

Few computer units, space Space, ventilation, few units, high rate of other services Focus on gamers, unique Minimum service ambiance, promos, fast offered, connection, loading system, good units.

12. Boole

Space, ventilation,

ambiance, Low connection location

and

MARKET OUTLOOK Population of Urban in Paniqui Barangay Poblacion Norte Poblacion Sur Estation Nearby Total Burgos Samput 1,803 4,843 21,134 Census 5,449 5,270 3,769

Management Aspect

VISION:

TO BECOME THE LEADING INTERNET CAF IN PANIQUI WITH A COMMITMENT TO MEET OR EVEN EXCEED CUSTOMERS NEEDS AND SATISFACTION. BIVOAUC CAF AIMS TO BE TAGGED AS A TRUSTED AND WELL-LINKED INTERNET CAF IN AND OUT PANIQUI, TARLAC.

MISSION:

TO DELIVER EXCELLENT QUALITY SERVICES, OPERATE IN A RESPONSIBLE MANNER BEING UP-TO-THAT WAY WITH UPGRADING INFORMATION TECHNOLOGY AND PROVIDES FAST INTERNET ACCESS IN A HOMELIKE ENVIRONMENT FOR A HIGHLY RELIABLE AND CONSISTENTLY SATISFYING CUSTOMER EXPERIENCE.

CORE VALUE:

THE END TO END PRINCIPLE UNIVERSAL ACCESS THE QUALITY OF LIFE FOR PEOPLE ARE ENHANCED BY THEIR ABILITY TO ENJOY THE BENEFITS OF AN OPEN AND GLOBAL INTERNET.

COMFORTING AND PRODUCTIVE USE OF THE INTERNET DEPENDS ON THE ABILITY TO TRUST SERVICES.

KEYS TO SUCCESS:

THE KEYS TO THE SUCCESS FOR BIVOUAC CAF ARE:

THE CREATION OF AN UNIQUI, INNOVATIVE, FRIENDLY ATHMOSPHERE THAT WILL DIFFERENTIATE BIVOUAC FROM OTHER INTERNET ACCESSS.

THE ESTABLISHMENT OF BIVOUAC AS A COMMUNITY HUB FOR SOCIALIZATION AND ENETERTAINMENT.

THE

CREATION THE

OF

AN

ENVIRONMENT USER.

THAT CAF

WONT WILL

INTIMIDATE

NOTICE

BIVOUAC

POSITION ITSELF AS AN EDUCATIONAL RESOURCE FOR INDIVIDUALS WISHING TO LEARN ABOUT THE BENEFITS THE INTERNET HAS TO OFFER.

BIVOUAC CAF HEALTH AND SAFETY POLICIES Bivouac Caf is dedicated to guarantee all staffs are safe from any harm and threat to their health while at the work place. The Internet caf will focus on the quality service of computers and foods while also maintaining the fineness of service of the business occupational health, safety and welfare of all staffs.

Bivouac Cafe recognizes and is committed under the legislation to offer and sustain a safe, healthy and comfortable work environment for its staff and consumers. Bivouac Caf believes that a well-managed health and safety program is a vital part of good management preparation. The Bivouac Cafe has a comprehensive OH & S Policy. Staffs have an obligation to ensure that they are thoroughly well-known with its content. It is strongly recommended that the policy be carefully read and understood. Bivouac Caf Commitment to Occupational Health & Safety In fulfilling its responsibilities, Bivouac Caf will: Fulfil with all statutory rules and accepted codes and practices relating to health and safety. Set short and long term goals and specific responsibilities in the management of health and safety. Develop OH & S policies, procedures and guidelines. Ensure all staffs understand and obtain responsibility for the health and safety process in each program area.

Provide information, instruction, training and supervision to ensure that staffs are aware of safe work practices, emergency procedures and any risks to health and safety in their work environment.

Consult with staff and OH & S representative on issues relating to health and safety.

Bivouac Caf will ensure that management have practical knowledge to take responsibility for: Risk classification, risk assessment and risk control. Health and safety legislation, regulations and recognized standards. Specific health and safety issues within the workplace. Investigation of all diseases, injuries and accidents and formulate appropriate preventative action. Regularly monitor and review the execution of and compliance with OH & S policies. Bivouac Cafe is committed to providing: Safe equipment and working procedures including satisfactory ventilation, safe electrical connections, appropriate resources and clear passageways.

Bivouac Caf ensures that all staff agreed in all policies of health and safety to manage their own particular jobs accurately.

Environmental Policy

We should take into consideration our environment in order to work with people and technology in unity. Bivouac Caf is committed to providing a quality service in a way that it ensures a safe and healthy workplace for our staffs and minimizes our potential impact on the environment. We will manage in compliance with all relevant environmental legislation and we will strive to prevent pollution and have the environmental best practices in all we do.

Objectives: Incorporate the consideration of environmental concerns and impacts into our decision making and activities, Minimize our waste and then reuse or recycle as much of it as is possible. Minimize energy and water use within our establishment and processes in order to conserve supplies and minimize the consumption of natural resources. As far as is possible, acquire products and services that do the least damage to the environment.

Instruct and inform our staffs about environmental issues that may affect their work,

Support environmental awareness among our staffs and encourage them to work in an environmentally responsible manner,

Be in touch in our environmental commitment to staffs, customers and the public and encourage them to support it.

Waste Disposal

1. Eliminate of source. The first approach to a waste disposal problem requires a careful attention of the source of pollutants.

2. Recovery of waste products. Before deciding how to discard waste materials, the staffs should always think for recycle, reuse or for sale.

3. Waste treatment, by having trashcans inside our establishment labeled to indicate their uses.

Organization

Proposed Form of Organization: The form of business of Bivouac Caf is partnership. The proponents choose the form of partnership because of the following reasons:

Advantages: As compared to a sole proprietorship, a greater amount of capital can be accumulated in a partnership because of the numbers of person involved. Better management will result in a partnership because of the concerted efforts and abilities of the partners. As compared to the corporation, a partnership is supplier and less expensive to organize, there being only few legal requirements. The partnerships unlimited liability will serve as protection for the partnership creditors thus the letter will not be discourage to extent financial assistance. Partnership is relatively easy to set up; however times should be invested i n developing the partnership

agreement, in our case theres no problem about it because we are mostly friends and we are devoted to make our business progress. With more than one owner, the ability to raise funds- Debt vs. Equity maybe increased. Enhanced capital availability. Higher quality staffs. Partnerships tend to attract better staffs because of the possibility of becoming a principal in the firm. Easy form. Procedures and expenses are minimized. The business usually benefit from partners who have complementary skills.

Better decision- making capability. Managerial flexibility. Generally, important decisions can be quickly, although not as fast in a sole proprietorship.

Limited government interference. Like sole proprietorship are normally free of extensive governmental scrutiny.

Disadvantages: Any personal rifts, deaths, withdrawal or incapacity of a partner may dissolve the partnership Equal profit sharing despite unequal attention of time given by partners. Because of numbers of person involved, conflicts and disagreement may arise and may easily affect the operation and success of the business.

Organizational Set-Up

GENERAL MANAGER

BOOKKEEPER

MAINTENANCE PERSONNEL
COMPUTER TECHNICIAN1

CASHIER (COMPUTER SERVICE)

CASHIER (FOOD AND DRINKS)

COMPUTER ASSISTANT1

FOOD AND DRINKS STAFF

COMPUTER TECHNICIAN2

Bivouac Caf has four areas, the sales and marketing area, computer service area, food and drinks area and the maintenance area. The sales and marketing area consist of the general manager and the bookkeeper that are responsible for the whole Internet caf and the sales of the computer service area lies the service for surfing the net, playing games, printing, typing and others that computer offers, It consist of the cashier 1 and the two computer assistant. The food and drinks service comprises of the cashier 2 and the two foods and drinks staff and lastly the maintenance area has its maintenance personnel and the computer technician.

Area Functions:

1. Sales and Marketing Area Accountable for the image and good reputation of the Internet caf. Accountable for all financial aspects. Accountable for conducting effective plans. Accountable for conducting the research and development operation. Accountable for bringing up the business. Maintains the financial records and statements.

2. Computer Service Area Accountable for all the payments for computer service of the customers. Provide assistance to the customers.

Provides different service like printing and typing for the customers.

3. Food and Drinks Service Area Accountable for all the payments for foods and drinks of the customers. Serves foods and drinks to customers. Ensures that all customers are satisfied with the quality of food and service. 4. Maintenance Area Accountable for maintaining a clean environment inside and out of the caf. Maintains the electricity, plumbing, wiring, extensions and airconditioning units. Repairs computer units when it is not functioning well or damaged.

Staffing Requirement STAFFS GEN. MANAGER FLOOR MANAGERS BOOKKEEPER CASHIERS (computer service) CASHIERS (f & d service) COMPUTER ASSISTANTS TOTAL NO. 1 2 1 2 2 2 SHIFTING TIME 7 AM 3 PM 4 PM 11 PM 1 1 1 1 1 1 1 1 1

FOOD & DRINK STAFFS MAINTENANCE PERSONNEL COMPUTER TECHNICIAN

2 1 2

1 1 On call

1 1 1

The General Manager owns his/her time he/she can visit the caf anytime he/she wants. RELIEVERS CASHIER CASHIER COMPUTER ASSISTANT FOOD & DRINK STAFF TOTAL NO. 1 1 1 1

MANPOWER REQUIRMENT/JOB ANALYSIS

The success of the business depends on the performance and attitude of its personnel. This part of management aspect will talk about the following job analysis for each organizations staffs with their following qualification. General Manager He shall execute best internal control of the business. He shall be responsible to direct and guide his staffs. He shall hand over his staffs their respective tasks. He shall prepare the business plans, personnel policies, activities and programs focussed towards meeting the goals of the business. Responsible and accountable for all business activities.

Assumes complete responsibility for the business as necessary. Works to ensure that all activities are consistent with and supportive of the Internet cafs business plan.

Ensures all staffs (shift leader and crew persons) are performing their job responsibilities and meeting expectations in all areas of their job descriptions.

Consistently provides a quality product and customer service experience that delivers total customer satisfaction.

He models and creates an environment in which the customer is always right.

Responds positively and quickly to customer concerns. Hires high quality people who exhibit and ensure consistent customer satisfaction.

Ensures all staffs are trained, motivated and empowered to deliver total customer satisfaction.

Maintains the internet caf at the level necessary to meet or exceed the business standards for Quality, Service and Cleanliness.

Utilizes labour effectively to meet budgets while ensuring high quality of QSC.

Increases management's effectiveness by recruiting, selecting, orienting, training, coaching, counselling, and disciplining staffs; communicating values, strategies, and objectives; assigning

accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering

information and opinions; providing educational opportunities. Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coordinating actions with corporate staff. Builds company image by collaborating with customers, government, community organizations, and staffs; enforcing ethical business practices. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

Floor Manager Sometimes known as shift managers, assistant managers or front end managers, must train and develop productive and customerservice-oriented employees, schedule employees to meet

productivity needs based on schedules and projected sales, project the best in customer service throughout the business. Operate the Internet cafe efficiently so that no inventoried items are wasted in production or service and maintain accurate counts of inventories and store cash.

Must operate as the jack-of-all-trades, with a hand in every aspect of the business operation.

Observes all the action of staffs and customers and see what is happening inside the caf.

Bookkeeper He shall maintain all accounting records of the whole business. He shall maximize profit by the way of controlling asset, cost and expenses. He must have the ability to manage the companys funds. He will be in-charge of the cash register He will be in-charge of supervisingthe profit of the business. Keeps records of financial transactions for establishment, using calculator and computer: Verifies, allocates, and posts details of business transactions to subsidiary accounts in journals or computer files from documents, such as sales slips, invoices, receipts, check stubs, and computer printouts. Summarizes details in separate ledgers or computer files and transfers data to general ledger, using calculator or computer. Compile reports to show statistics, such as cash receipts and expenditures, accounts payable and receivable, profit and loss, and other items pertinent to operation of business.

Calculate the staffs wages from plant records or time cards and prepare checks for payment of wages.

Prepare withholding, Social Security, and other tax reports. Compute, type, and mail monthly statements to customers. Complete records to or through trial balance. Creating the financial transactions includes posting information to accounting journals or accounting software from such source documents as invoices to customers, cash receipts, and supplier invoices.

Reconciles accounts to ensure their accuracy.

Cashier Receive and disburse money. Maintain helpful customer service, process sales quickly, accurately, and efficiently, and cash register operations. Greet customers as they enter the store. Answer phone calls. Tactfully and pleasantly deal with customers. Maintain awareness of all promotions and advertisements Accurately and efficiently ring on registers and maintain all cash at registers. Maintain orderly appearance of register area and supplies stocked.

Perform other tasks as assigned from time to time by general manager or floor manager.

Issuing receipts, refunds, credits or change due to customers Enters purchases into cash register to calculate total purchase price. Counts money, gives change and issues receipt for funds received. Calculates discounts or references; requests customer identification for certain discounts and receipts as required.

Maintains sufficient amounts of change in cash drawer. Balances cash drawer and receipts; documents discrepancies. Trains new cashiers. Assists customers in locating specific item or service. Keeps register area neat and stocked with necessary supplies. Assists in other areas of business, such as clean-up, shelf-stocking, or keeping products displayed in an orderly manner.

Computer Assistant

He will be responsible in assuring good quality of service He will be responsible in the development of the service that we rendered to the customer.

Logging and checking the customers hours consumed. Assist customers in their needs such as printing and typing. Maintain orderliness in all transaction with service and customers.

Provide

assistance

and/or

in

applying,

configuring,

troubleshooting, and delivering electronic customer support services.

Foods and Drinks Staff Prepares the food or drinks ordered by the customers. Maintains cleanliness and orderliness in assisting the customers for their foods and drinks. Ensures that customers received the food and drinks in good condition. Responsible in assuring good quality service in terms of foods and drinks.

Maintenance Personnel Maintaining facilities in safe operating condition. Addressing immediate operational and/or safety concerns. Assisting skilled trades. Ensuring that tools and materials are available at the work place. Inspecting the work place for cleanliness. Coordinates with floor manager, other staffs for the purpose of completing projects and work orders efficiently.

Installs

system

component

parts,

equipment

and

facility

components (e.g. lighting, heating and ventilating systems, alarms, plumbing, security, electrical panels, etc.) for the purpose. Maintains tools and equipment for the purpose of ensuring availability in safe operating condition. Operates heavy equipment as necessary for the purpose of completing required tasks. Participates in meetings, workshops, trainings, and seminars for the purpose of conveying and/or gathering information required to perform functions. Performs a variety of maintenance activities (e.g. carpentry, painting, glazing, HVAC, etc.) for the purpose of completing projects within business time frames. Performs preventative maintenance on heating and domestic systems for the purpose of maintaining efficient system functions. Repairs a variety of furniture and building system components for the purpose of ensuring they are maintained in a safe working condition. Requests equipment and supplies for the purpose of ensuring availability of items required to complete the necessary installation and/or repair.

Responds to emergency situations during and after hours for the purpose of resolving immediate safety concerns.

Transports a variety of equipment and supplies for computers and foods and drinks for the purpose of ensuring the availability of materials required at the work place.

Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.

Computer Technician

Responsible for proper maintenance, computer application downloading, and repair.

Repair computers with damage or dysfunctions. Install or download computer applications. Assemble computer parts. Do network maintenance and troubleshooting Check the capacity of the computer Ensure the functions of the computer Check and repair computer connections. Communicate with clients about the computer condition. Advise proper care of computer and the best computer programs and brand.

Maintain, organize, and repair hardware and software networks as needed.

Give the necessary support and training to other staffs when requested.

Offer up suggestions concerning the access of support and information.

Troubleshooting all computer related problems Maintaining an accurate log of necessary maintenance and repairs Offering suggestions about potential technology resources purchase

Giving network access to all employees Installing work stations and software. Linking and setting up hardware equipment. Keeping track of computer security. Determining and preparing hardware equipment that needs to be replaced and ensuring that all equipment that is disposed of was properly checked and stripped of critical business information.

Carry out other associated tasks when requested during work hours.

Compensation and Benefits

Salary- staffs received their salary every 15th day of the month and last day of the month.

Social Security System- for the protection to members against the hazards of disability, sickness, maternity, old age, death, and other contingencies resulting in loss of income or financial burden. SSS also offers plan to its members after they retire from work. Staff and employer are to contribute for the social security benefits of the said employee accordance to a given schedule by the Philippine Social Security System. Monthly employee distribution depends on the employees actual monthly salary.

Philippine Health Insurance this is for the medical insurance that is needed to be given by the employer and the employee in accordance to the Republic Act 7835 on Medicare Program. There is also a schedule for the contribution provided by Phil health, and monthly employee contribution also depends on the employees actual monthly salary.

13th Month Pay it is a the summation of employees salary in full 12months divided by 12 and it is to be given before the 24th of December every year a staff is employed.

Overtime Pay and Holiday Pay our business is open every day, and every staff deserves a day- off, but if it happens to be that the

staff is needed for substitute on the day of his day- off he will have an additional 30% on his regular wage, overtime pay has an additional of 25% on the regular wage and if its a non- working holiday, staffs will also be paid and working holidays will be a double pay (depends if it is legal or special holiday). Meal and Rest Period - the employee is provided a one-hour employee benefit for regular meals, when working on an eight (8 hour) stretch. Employees are also provided adequate rest periods in the morning and afternoon which shall be counted as hours worked.

Employee Development and Discipline

Development is a joint, on-going effort on the part of an employee and the business for which he or she works to upgrade the employee's knowledge, skills and abilities. Successful employee development requires a balance between an individual's career needs and goals and the organization's need to get work done.

The performance of the staffs is very important especially to gain the loyalty and trust of the customers. It is important that they have the knowledge in what they are doing.

Determine the skill commonalities. Determine skill commonalities between jobs and prepare to cross train employees so they transition between several jobs. This creates opportunities for staffs to learn new skills and talents, while at the same time, providing a business with overall employment flexibility.

Reward and recognize employees success. Recognizing success helps to increase employee self-esteem and creates increased value for in house developmental programs.

Provide informal training opportunities. Employees will benefit a great deal from informal training opportunities. Seek opportunities to provide full-time or part-time temporary assignments, participation in special projects, and membership on a cross functional team or participation in short-term transfers to different departments where they can learn and grow.

Formalize employee mentoring. While mentoring is often provided through a buddy system during initial orientation, mentorship needs to be carried forward on a longer term. Informing them the business outline, the business organizational structure for them to know and to maintain their behaviour, the business layout/ arrangement and updating employees also about the different areas of the business for them to be prepared always.

Improving manners and etiquette. Employees should also know how to act educated and learned. They need to have a proper etiquette and good manners.

Integrate

performance

management

and

career

development.

Managers must work in tandem with employees to review performance and plan for continuous learning and career development. Set up a program that is progressive, meets individual interests while at the same time satisfies organizational objectives. Instil within each employee a personal drive to succeed and to engage in continuous learning by developing a personal plan that includes targets, action steps, and schedules. Peer-assisted learning-Two employees agree to help each other learn different tasks. Both employees should have an area of expertise that the co-worker can benefit from each other, this can be applied in the computer service area and food and drinks service area. Healthy Workplace-Contemporary employees increasingly express a need to be engaged by their employers. Employee Motivation- is a constant concern within businesses. Many businesses implement techniques such as, 360 Feedback and

compensation bonuses as ways to motivate employees to perform at a higher level. It is important to always motivate our employees for them to

be engaged in a long term in the business and for them to have a healthy way of doing their job.

Disciplinary Measures

Rules and Regulation of Bivouac Caf: Staffs should do their responsibilities in their areas. Must arrive to work at the time schedule. Areas in the Computer service, foods and drinks service and the maintenance personnel must wear their uniform at work. Avoid using cell phones at work. Avoid chatting nonsense while working especially when there are too many customers. The cash from the counter must be handled by the cashier only. Always have the initiative to clean your front space, do not wait for the maintenance to do it if he has some work to do. Always wear a great smile especially when customers arrive and go. Avoid fights in the workplace. Respect your customers, co- employee especially the higher staffs. Assist the customers as much as possible.

Leave a letter or make a communication with the floor manager if ever staffs will be absent or leaving work because of emergencies. Communicating properly is a sign of respect.

Cashiers must not conduct discounts to their relatives or families or close friends.

Accommodate customers one by one, no favouritism.

Disciplinary Actions

Employee discipline is a difficult experience that managers sometimes face. Behavioural issues generally result in disruption to the work environment, for example, workplace misconduct and/or rules violations; performance issues result in a failure to meet goals and/or properly perform tasks, such as when an individual lacks the knowledge, skills or ability to perform the job, or where the work is consistently unacceptable in terms of quality or productivity.

Occasionally employees are unaware of their supervisors' dissatisfaction until they suddenly receive a formal written reprimand or a letter of termination. Our business will try to avoid this situation if possible and attempt to regularly communicate issues to employees rather than wait until the performance problems can no longer be tolerated or until annual performance reviews are conducted.

When it becomes necessary to discipline an employee, two principles apply:

First, the employee must be clearly informed by the general manager or the floor manager as to the source of dissatisfaction;

Second, except in limited circumstances, the employee should be given the opportunity to correct the problem.

The purpose of discipline is to instruct and correct rather than to punish. It is the responsibility of the general manager or floor manager to explain to the staff those areas in which he or she is expected to improve, to make suggestions about how to improve, and to allow time for the staff to make improvements. It is usually only in instances such as theft, physical violence or other serious misconduct that immediate termination may be the proper action.

Guiding Principles In carrying out disciplinary action be sure to: Maintain a professional manner by keeping the disciplinary process confidential between the General Manager /Floor manager and the employee. Make a careful diagnosis of the problem to determine whether disciplinary action is appropriate.

Provide specific examples of performance discrepancies or work rule violations so the employee fully understands what needs correction

Allow the employee ample opportunity to explain so that you have all the facts

Make sure discipline is the appropriate tool. Would coaching or performance appraisal be sufficient to get the employee's attention?

When you take disciplinary action, make sure the punishment fits the crime

Help the employee improve performance by providing specific recommendations and requirements

Communicate

clearly

so

the

employee

understands

the

consequences if performance or conduct does not improve When deciding what disciplinary action to take, keep in mind that discipline is supposed to be constructive. Our goal is to guide the employee to improve performance or correct inappropriate behaviour, not to punish the employee. As a general rule, your action should be just enough to get the employee's attention. However, you may have to take progressively more serious actions if there is no improvement or if repeat occurrences follow. You need not take each of these actions, but you will normally take more than one of them. Your alternatives are:

Oral Warning:

Set a time and place to ensure privacy. Make notes about what you want to say in advance. Remember that the employee may have a right to representation. State clearly that you are issuing an oral warning. Be specific in describing the unacceptable performance or behaviour.

Remind the employee of the acceptable standards or rules. If they are available in writing, provide them to the employee.

State the consequences of failure to demonstrate immediate and sustained improvement: Further disciplinary action may be the result.

Note the oral warning on your calendar and key elements of discussion.

Written Warning: If you gave an oral warning and the problem performance or behaviour persists, a written warning may be effective. You may decide to use this disciplinary action more than once, to get the employee's attention. Be careful, however, not to get stuck issuing repetitive letters of warning that fail to influence the employee's behaviour or performance.

Stated cleared at the outset of the letter that it is a written warning and cite the appropriate personnel policy or contract provision. Describe the performance problem(s) or work rule violation(s) in very specific detail and attach documents which support your conclusions.

Outline previous steps taken to acquaint the employee with the issue (coaching sessions, performance appraisals, and previous disciplinary actions) and attach copies of the documents.

Describe the impact of the problem (safety issues, need to reassign work).

Note the employee's explanation (as revealed during your investigation) or that the employee declined to offer one. If it was unacceptable, explain why.

Reiterate

your

expectations

regarding

behaviour

and/or

performance. Note that if the employee doesn't demonstrate immediate and sustained improvement, the consequence will be further

disciplinary action, up to and including dismissal. Refer the employee to the appropriate policy or contract provision for appeal rights. Deliver the warning letter to the employee and place it in the employee's departmental personnel file using appropriate delivery procedures such as "Proof of Service.

Dismissal: This alternative is normally selected after performance counselling and progressive discipline have failed to get the employee's attention to the problem. In extreme cases, such as job abandonment, theft, or an act that endangers others, the offense may be so grave that we forgo progressive discipline.