Gujarat State Corporation Transpotation

A STUDY FOCUSING ON PROBLEMS FACED BY THE GSRTC PASSENGERS
A COMPREHENSIVE PROJECT REPORT ON

Submitted to
(KALOL INSTITUTE OF MANAGEMENT) IN PARTIAL FULFILLMENT OF THE MASTER OF BUSINESS ADMINISTRATION
In
Gujarat Technological University

UNDER THE GUIDANCE OF Miss Khushbu Shah Assistant Professor Submitted by (Mahesh Panchal and Viral Parikh) [Batch: 2010-12, Enrollments No. 107250592012 and 107250592029] MBA SEMESTER III/IV
(KALOL INSTITUTE OF MANAGEMENT)
Kalol Institute Of Management
DECLARATION
We, Mr.
Mahesh Panchal
and Mr.
Viral Parikh,
hereby declare that the
report for comprehensive project entitled A study focusing on problems faced by the GSRTC passengers is a result of our own work and our indebtedness to other work publications, References If any, have been duly acknowledged.
Mahesh Panchal (Enrollment Number: 107250592012)
Viral Parikh (Enrollment Number: 107250592029)
Place: KIM, KALOL Date: __/__/____
TABLE OF CONTENT
Kalol Institute Of Management 4
SR. NO.
CONTENT
PAGE NUMBER
1 2
INTRODUCTION OF TRANSPORTATION SIGNIFICANCE OF TRANSPORTATION
1 3
3 4 5
TRANSPORTATION IN INDIA PESTEL MODEL INTRODUCTION OF GSRTC SERVICES PROVIDED BY GSRTC DEVELOPMENTS IN GSRTC FUTURE PROJECT ACHIEVEMENTS AWARDS TO THE GSRTC SWOT ANALYSIS
5 12 14 20 22 23 26 30 32 34 40 40 41 42 43 45 46
6 7
REVIEW OF LITERATURES RESEARCH METHODOLOGY STATEMENT OF PROBLEM OBJECTIVES OF THE STUDY RATIONALE OF THE / STUDY SCOPE OF STUDY RESEARCH METHODOLOGY LIMITATIONS OF THE STUDY
DATA ANALYSIS
5
9 10 11 12 13 14 15
CROSS TABULATIONS FINDINGS SUGGESTIONS CONCLUSION REFERENCES: BIBILOGRAPHY APPENDIX
53 61 62 63 64 65 66
EXECUTIVE SUMMARY
We have completed our comprehensive project on GUJARAT STAT ROAD TRANSPORT CORPORATION. Our subject of CP is A STUDY FOCUSING ON PROBLEM FACED BY THE GSRTC PASSENGERS. The GSRTC came into existence in 1st may, 1960. At present Shri Raj Gopal, IAS is the Managing Director of GSRTC. GSRTC has also developing all major bus terminals in the Public Private Partnership Mode bringing it on par with international bus terminals. Over past 40 years has developed 16 divisions, 132, depots,7 tire retreading plants and a central workshop. It is also providing direct employment to approximately 52000 people.
As the objectives of our study is to analyze the problem faced by passengers while travelling by the GSRTC. Our objective for study is to know different kind of problems like frequency
of buses, sitting facilities at bus stops, comfortness in sitting, time saving, improper management etc. Our objective is also to know passengers satisfaction level by travelling GSRTC.
To full fill our objective we have conducted survey through questionnaire. Our sample size is 200 from major bus depots like Ahmadabad, Baroda,Gandhinagar,Mahesana . The type of research design is descriptive for our survey. We have used two types of data for primary used questionnaire and for secondary data used Government publications and website.
From our survey we came to conclusion that the slogan of ST ni savari , salamati ni savari is true because mostly passengers said that safety is major reason to choose GSRTC. Though passengers have to faced the problem of lack of frequency of buses, not proper sitting facilities at bus stops. Passengers want to improve the management of GSRTC and improve comfortness in sitting in buses.
From the beginning of history, human sensitivity has revealed an urge for mobility leading to a measure of Society's progress. The history of this mobility or transport is the history of civilization. For any country to develop with right momentum modern and efficient Transport as a basic infrastructure is a must. It has been seen throughout the history of any nation that a proper, extensive and efficient Road Transport has played a major role. Transporters' perform one of the most important activities, at every stage of advanced civilization. Where roads are considered as veins and arteries of a nation, passenger and goods transported are likened to blood in circulation. Passenger Road Transport Service (PRTS) is an essential connected to the economic development. Transport is the essential convenience with which people not just connect but progress. Throughout history, people's progress has been sustained on the convenience, speed and safety of the modes of transport. Road transport occupies a primary place in to-day's world as it provides a reach unparallel by any other contemporary mode of transport. There has been heavy investment in the transport sector since Independence and the progress has been significance. But the task is so gigantic that it would require many years and large doses of investment to bring about the desired improvement in the country's transport system. The bottlenecks, especially in railways, roads and ports, pose a threat to economic growth. The share of railways in freight traffic needs to be improved and passenger services, especially in backward areas, need to be expanded. In the road segment, highway network needs expansion to ensure smooth movement of goods and people. The capacity of major, medium and minor ports also needs to be augmented and the inland waterways developed. The pollution caused by vehicles, especially in large cities, is another problem that needs to be addressed. These are daunting tasks, but by no means unachievable. The entry of private groups into the transport sector is expected to improve things. But the role of the Government will remain paramount.
Transport (British English) or transportation (American English) is the movement of people and goods from one place to another. The term is derived from the Latin Trans ("across") and portare ("to carry").
Road transport is a transport on roads that is the most popular means of transportation on land, which doesnt mean the rail transportation. In the wide sense, it includes every kind of transportation, which occurs on road. In India, the road transport is a dominant mode of transport in the movement of goods and passengers. It is sole mechanized means of surface transport to serve the hilly, rural and backward areas not connected by railways. The freight traffic is generally owned and operated by private sector whereas both the private and public sectors share the passenger services. Transportation performs many social and political functions.
Transportation raises the standard of living, making possible improved housing,clothing, food and recreation. It helps break the barrier of isolation by promoting social interaction and thus promotes culture and intelligence, especially in a country of the size and population of India. It promotes national unity in that it promotes homogeneity among the people. Another reason is that it creates a need for political unity, by making the different parts of the country economically interdependent. It helps in the strengthening of national defense. It is an important agency which helps in the mobilization of the entire resources of a country in the event of war and peace. In modern world, transport along with energy is the basic infrastructural requirement for industrialization. The developing countries have accorded it an important place in their programs of economic development. Transport provides a vital link between production centers, distribution areas and the ultimate consumers. It also exercises a unifying and integrating influence upon the economy. Important means of transport are railways, roads,water transport (both inland and overseas) and air transport.
Effective transportation is indispensable to economic progress. Mining, manufacturing, trade and banking and agriculture are also necessary, but these activities, like many others, depend upon transportation. Without adequate facilities for moving goods and people from place to place, economic and social activities can be carried on in a limited way only. Using a mobility index that combines available data on transport facilities and movement of passengers and freight, Wilfred Owen finds out that immobility
and poverty go together. The countries with low per capita had a mobility index for freight and passenger transport in single digits, whereas this index was significantly high in countries with high per capita income. Indeed, a more recent study finds out that every one-percentage growth in the Indian economy presumes a growth of 1.2 to 1.4 per cent in the transport sector. Transportation is an economic function, that is to say, it serves along with other productive functions in the production of goods and services in the economy.
Creation of Utility : Production has been defined as the creation of utility, i.e., the
quality of that of time.
usefulness. Transportation creates the utility of place, and to a lesser degree,
As a cost of production : Since transportation is a part of production, an

increase in its efficiency helps in reducing the cost of producing goods and thus reduces their prices. Cheaper transportation has both direct and indirect effects on cost of production. Directly, reduction in transport rates laid to overall lower production costs by lessening the outlays for assembling raw materials and shipping finished products by reducing the expense of travel. Indirectly, cheaper transportation tends towards lower cost of production by making possible more efficient extraction and manufacturing, through promoting the division of labor and large-scale production.
Specialization and division of labor : Transportation enables society to enjoy

advantages of specializations of resources, and the benefits of labor by making it possible for products to be brought great distance, thus avoiding the necessity for local production for all conceivable commodities of need. Each economic region can thus concentrate upon the goods and services for which it is best adapted either through natural resources endowment or through historical development.
Large-scale marketing : Closely associated with the foregoing is the fact that
transportation helps to expand the size of market. No modern large-scale producer could
operate if he will to serve only the local market. Obviously, a large-scale production is possible when the market extends to the whole nation and in a few cases to the whole world.
Consumption of wealth : Transportation is also related to consumption of wealth.

It increases the quality and variety of consumable goods, thereby stimulating wants. There is more production because of the decrease in the cost of production brought about by transportation. A greater variety occurs because transportation enables a community to enjoy even those goods that could not be produced in the immediate vicinity.
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A wellknit and coordinated system of transport plays an important role in the sustained
economic growth of a country. The transport system in India comprises a number of distinct modes and services, notably railways, roads, road transport, ports, inland water transport, coastal shipping, airports, and airlines. Railways and roads are the dominant means of transport carrying more than 95% of total traffic generated in the country. Although other modes such as coastal shipping and inland water transport would play a greater role, the railways and roads would continue to dominate the transport landscape in the foreseeable future.
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1. Road Transport in India

A good road network is a critical infrastructure requirement for rapid growth. It provides connectivity to remote areas; provides accessibility to markets, schools, and hospitals; and opens up backward regions to trade and investment. Roads also play an important role in inter-modal transport development, establishing links with airports, railway stations, and ports.India has one of the largest road networks in the world, of 33.14 lakh km, consisting of (i) national highways (NHs), (ii) State highways (SHs), (iii) major district roads (MDRs), and (iv) RRs that include other district roads and village roads. NHs with a length of 66590 km comprises only 2.0% of the road network but carry 40% of the road-based traffic. SHs with a length of about 137000 km and MDRs with a length of 300000 km together constitute the secondary system of road transportation which contributes significantly to the development of the rural economy and industrial growth of the country. Thesecondary system also carries about 40% of the total road traffic, although it constitutes about 13% of the total road length. RRs, once adequately developed and maintained, hold the potential to provide rural connectivity vital for generating higher agricultural incomes and productive employment opportunities besides promoting access to economic and social services
Table 1.1 Status of National Highways as on 31st March, 2011
No. 1 2 3 4
Roads/Ways Expressways National Highways State Highways Major District Roads
Length (Km.) 200 66,590 1,31,899 4,67,763
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5 6 7 8
Rural and Other Roads Single Lane/Intermediate Lane Double Lane Four or more Lanes
26,50,000 32% 56% 12%
Source: National Highways Authority of India
The transport demand for freight and passenger movement within the country is met mainly through road transport and railways. Between these two modes, road transport has steadily expanded its scope of operation and is now not merely a mode for the last haul but is also handling freight over long distances. It also plays a complementary role to railways in moving freight from and to railheads vis--vis the Origin-Destination movements of cargo. Its intermodal share in carrying freight, which was around 14% in 195051, had increased to around 61% in 200405. The share of road transport in passenger movement has also witnessed a quantum jump from 15% in 1950 51 to an estimated 87% of the total traffic by the end of the Tenth Plan.
2. Rail transport in India:

Railways are ideally suited for long distance travel and movement of bulk commodities. Regarded better than road transport in terms of energy efficiency, land use, environment impact and safety it is always in forefront during national emergency. Indian Railways, a historical legacy, are a vital force in our economy. Spanning nearly two centuries Indian Railways has been serving the country with utmost pride. It was only in 1851 when the first train ran in the country for hauling construction material in Rookie and by 16th April 1853 the first passenger train service became operational running between BoriBunder, Bombay and Thane. Fourteen railway carriages carried about 400 guests from Bombay to Thane covering a distance of 21 miles, thus marking the formal birth of rail network in India. Since then there has been no looking back. It is interesting to
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note that though the railways were introduced to facilitate the commercial interest of the British it played an important role in unifying the country.
The Railways in India are the principal mode of transportation for freight andpassengers. The railways have played an important role in the development of industries and agriculture. Indian railways consist of a vast network of 7031 stations spread over a route length of 63221 km, of this 13,000 km is electrified, with a fleet of 7817 locomotives, 5321 passenger service vehicles, 4904 other coaching vehicles and 228170 wagons 300 yards, 2300 good sheds, 700 repair shops, and 1.54 million work force. Indian Railways runs around 11,000 trains every day, of which 7,000 are passenger trains as on 31st March 2004. Indian railways, the largest rail network in Asia and the world's second largest under one management are also credited with having a multi gauge and multi traction system. The track kilometers in broad gauge (1676 mm) are kms, meter gauge (1000 mm) are 18529 kms and narrow gauge (762/610 mm) are 3651 kms Indian Railway has the distinction of being one of the biggest and busiest rail networks in the world carrying more than 16 million passengers and 11 Lakh tones of goods on a daily basis. In terms of headcount again Indian Railway scores as it employs more than 1.6 million employees that are only second to the Chinese Army in terms of people employed. The Indian Railways have been a great integrating force for more than 150 years. The Indian Railways network binds the social, cultural and economical fabric of the country and covers the whole of country ranging from north to south and east to west removing the distance barrier for its people. The railway network of India has brought together the whole of country hence creating a feeling of unity among the Indians. It has helped the economic life of the country and helped in accelerating the development of industry and agriculture. The map follows:
Table 1.2 Status of Indian Railway as on 31st March 2011

Indicators Unit Data
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Total Route By Gauge Broad Gauge (1.676m) Meter Gauge (1.000m) Narrow Gauge (0.762) By Type Single Track Double Track Electrified Three/Multiple Tracks Total Track
km route-km
63,327
49,819 10,622 2,886 route-km 45,961 16,555.09 17,786 810.73 km 109,996
3. Water Transport in India:

India has a long coastline, about 90% of sea borne trade is handled via major ports of Kandla, Mumbai , Nhava Sheva, Marmagao, Cochin, Tuticorin, Chennai, Vishakhapatnam, Paradwip, Haldia, Goa and Kolkata. India is bordered by Bay of Bengal, Arabian Sea and Indian Ocean and has a coastline of more than 7,000 kms. It has an extensive network of inland waterways and seaports. The inland waterways include rivers, canals, backwaters and creeks. The total navigable length of inland waterways is 14,500 km. Inland Waterways Authority of India (IWAI) is the statutory authority in charge of the waterways in India. There are three national waterways in India: Allahabad Haldia stretch of the Ganga Bhagirathi Hooghly River, Sadiya Dhubri stretch of the Brahmaputra river system and Kollam Kottapuram stretch of West Coast Canal along with Champakara canal and Udyogmandal canal. These waterways also attract tourists from all parts of the world, thus promoting Indian travel & Tourism. There are also many hotels and resorts in these
areas to cater to the lodging needs of the tourists. There are 12 major ports and about 180 minor and intermediate ports in India. With the ports handling more than 95% of the trade in India, they act as the major gateway for trade. The major ports in India are Calcutta, Haldia, Paradip, Visakhapatanam, Ennore, Chennai, Tuticorin, Cochin, New Mangalore, Mormugao, JNPT, Mumbai and kandala. Table 1.3:Status of Indian Waterways as on 31st March 2011 National Waterways Distance (kms.) Cargo Moved National Waterway National Waterway National Waterway Total Source : Inland Waterways Authority of India 1 1620 2 891 3 205 2716 (Lakh Tons) 7.31 0.06 11.12 18.49
4. Air Transport in India:

Air travel is a fastest means to reach in any part of the world. Domestic air services are looked after by Indian airlines and private airlines while the international airport service is looked after by Air India. Mumbai, Chennai, Kolkata and Delhi are the four major international airports of India Air transport being the most modern and the quickest mode of transport has been gaining popularity. However, the exorbitant rates have made it the mode of travel of the rich or of the business community for whom time is more expensive than air travel. But the entry of private Airlines and their various schemes have reduced airfare drastically. The recent tax relaxation on air fuel and such sops will further make air travel within the reach of a greater section of the Indian Populace. India had bilateral air services agreements with 93 countries as on May 31, 1999. Air India Limited is the major international carrier of the country. It operates services to USA Europe, the Russian Confederation, the Gulf/Middle East, East Asia, Far East and Africa. Air India owns a fleet of 26 aircraft consisting of six B-747-200, two B747-300 (Combi), seven
B747-400, three A 300-B4 and eight A 310-300 aircraft. During 1998-99, Air India carried Million passengers as against 3.06 million in 1997-98. Indian Airlines is the major domestic air carrier of the country. It operates to57 domestic stations (including Alliance Air operations) and 17 international stations in 14 countries, viz., Pakistan, Maldives, Nepal, Sri Lanka, Malaysia, Bangladesh, Thailand, Singapore, UAE, Oman, Myanmar, Kuwait, Qatar and Bahrain. Its operations, including Alliance Air cover 76 destinations including 16 abroad. The Airlines owns a fleet of eleven A-300, thirty A-320, twelve B737 and three Dornier -228 aircraft. All Boeing B-737 aircrafts are being operated by its wholly owned subsidiary Alliance Air. The domestic scene is now dotted with private airlines as the government has now very wisely ended the monopoly of Indian Airlines. The International service is however, still the monopoly of Air India as the private operators are only allowed to operate within the country. Some of the leading domestic private airlines are Air Sahara, Jet Airways and Air Deccan. The government has been in the process of disinvestment of both Indian Airlines and Air India for the betterment of services. Pawan Hans Helicopters Limited has been providing helicopter support services to the petroleum sector including ONGC, Oil India Limited and Hardy Exploration at Chennai. Apart from these, it also provides services to certain state governments and public sector undertakings and in the northeastern states. Foreign airlines carrying international passenger traffic to and from India existed long before Independence. Their operations are governed by bilateral agreements signed from time to time between the Government of India and the governments of respective countries. In 1980-81, the number of such airlines was 35. It rose to 49 in 1996-97.The share of foreign airlines in India's scheduled international traffic has increased. In 1971, their share was 55.58 per cent, which went up to 65 per cent and declined to 58 per cent during 1972-75. It fell to 55.72 per cent in 1976 and further to 55.02 per cent in 1977. Between 1978 and 1990 it gradually increased and rose to 75.93 per cent. In 1996, the share was nearly 72 per cent. The development of airports is no longer solely under the public sector; instead private participation is allowed and encouraged. An International
green field airport has been developed in Cochin, Kerala, with contributions from NRIs and loans from financial institutions. Approval for the reconstruction of four Metro Airports ( Delhi, Mumbai, Kolkata and Chennai) has been given to make them world class. New International airports are to be set up in Banglore, Hyderabad and Goa with the help of the private sector.In the past few years, several investments have been made in the Indian air industry to make use of its vast unutilized air transport network. Many low cost air carriers have also entered the Indian market in the past two to three years.
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There are basically six factors that affect the business and they are: P- Political Factors E- Economical Factors S- Social Factors T- Technological Factors E- Environmental Factors L- Legal Factors
Political Factors: The transport industry is basically owned by Govt and due to the Govt ownership always there will be a problem in the decision. There will be a influence in each and every stage in the process.
Economical Factors:The factors like National Income, Population growth, Infrastructure etc. They affect the business of the bus transport. If the population bellow poverty line increase then there business of bus transportation increase and otherwise may decrease.
Social Factors Social factors such as people feeling, perception affect the business. People do not perceive Bus as the fastest way of transport so they use the private players service.
Technological Factors
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Due to the technological factors the Tata will introduce one lakh rupee car so people may purchase the car and it will reduce the use of bus transport. Due to the technological factors the new and new things are coming up so it may lead to some problem of the bus transportation.
Environmental factors Environmental factors also affect the business. The Govt will not allow the bus to create more pollution creator so they have started the CNG Bus services. So they have to take into account the environmental factors.
Legal Factors Legal factors include the law and rules and regulation. The bus transport has to follow all that and it may hamper the business.
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The history of passenger transport in the Vidarbha region dates back to the year 1942 when M/s. Mechanical Transport Ltd. started transport of passengers. This company sponsored the Nagpur Omnibus Company in 1945 under its managing agency. In the subsequent years the name of the company was changed to the Provincial Transport Company Ltd. and M/s. Mechanical Transport continued to be the managing agent. However the Government assumed the managing agency rights of the M/s. Mechanical Transport and reorganized the Hoard of Directors. Up to 1955 the company functioned as a joint-stock company when the Government brought the same under its control and named it as ''the Provincial Transport Services". In order to co-ordinate the activities of the three organizations viz., the Bombay State Road ''Transport Corporation, the Marathwada State Transport and the Provincial Transport Services were merged in 1961, into a single corporation viz the Maharashtra State Road Transport Corporation, Bombay. For administrative convenience of operating the services the erstwhile Bombay State was originally divided into 16 viable units called divisions. After the Reorganization of the States in 1956, three units were transferred to Mysore State leaving 13 divisions. With the bifurcation of the bilingual Bombay State on May 1, I960, five northern divisions were transferred to the Gujarat State leaving 8 divisions in the residual corporation in Maharashtra. The Evolution of Gujarat State Road Transport Corporation At the time of evolution of Gujarat State Road Transport Corporation, private buses were providing transportation services to the public. The arrival and departure time for such buses was not fixed. They would start when they would be full. In addition, the route followed by the private bus service vendor was just the main route between two stations. Hence, those people who wanted to reach to the rural areas, the bus service available then was not Insight into Road Transportation ample. Due to lack of competition, the quality of service was quite poor. The seating arrangement was on the wooden seats, and letter on coir (string or rope made of coconut fibers).The Road Transport Corporation Act, 1950 was initially brought into force in Bombay (Gujarat and Maharashtra) on 6th December 1950. After the separation of Gujarat state and the Maharashtra state, Gujarat State Road Transport Corporation was brought into effect for the area of Gujarat state. Gujarat State Road Transport Corporation
(GSRTC) is a passenger transport corporation, providing bus services / public transits in Gujarat and neighborhood states of Rajasthan, Madhya Pradesh and Maharashtra. It also runs buses to the Union Territories of Daman & Diu. When it came into existence on 1st May 1960, it had 7 divisions, 76 depots and 7 divisional workshops and a fleet of 1767 buses. The objective of GSRTC is One village one bus. Over last 40 years of its existence, it has proved to be a dependable mode of transportation in every nook and corner of the state. It provides services in almost all the areas of the state including rural areas. The corporation has completed 100% nationalization of passenger road transport services in Gujarat state since November 1969. It has covered up around 95.93% of villages and 99.33 % of population. It transports around 8502 lakhs (as on 31st March 2008) passengers daily by traveling over 18287 lakhs K.M. per day. Gujarat State Road Transport Corporation has played a pivotal role in the economic growth of the state by operating an extensive passenger transport network and reaching out to villages. Over last 40 years of its existence it has grown up into a huge organization, consisting 16 divisions, 132 depots, 7 tire retreading plants. It is now Asias biggest central workshop. It provides direct employment to approximately 44557 (as on 31st March 2008) people in the state. Gujarat is amongst India's economically important states. The position of Gujarat in the nation's economy is reinforced by its share of 6.5% in real Gross Domestic Product whilst sharing less than 5% of its population. Gujarat's Gross State Dome tic Product (GSDP), at constant prices, has grown at a CARG of 6.71% between 1999-00 and 200405. This growth was achieved despite frequent natural calamities in the form of drought, cyclone and devastating earthquake during the five year period. The composition of GSDP depends on quantum and timing of monsoon in various parts of the state, which is evident from the shift in composition during FY'05 on lower growth in primary sector due to decrease in production of oilseeds by 49% and food grains by 22% on account of irregular timing of monsoon. The contribution of primary sector to the state's GSDP for 2004-05 decreased to 19.0% as compared to 21.9% for FY'04. Secondary and tertiary sectors contributed 38.4% and 42.6% respectively. Better than national average urbanization, literacy rate and lower than national average unemployment rate are positive reflections of
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state's growth potential. Also, a comparatively good economic structure enables the growth of economic activity in a favorable policy environment. GSRTC was established in 1960 as the sole Government owned transport service provider in Gujarat. Although there are a number of private players which provide bus transport facilities in Gujarat, only GSRTC has permission to operate stage carriage services in the state. With mounting losses over the years, GSRTC's networth turned negative since FY98. In view of the poor financials of GSRTC, the debt servicing requirements on the rated debt issue would be critically dependent on the support from GOG. Gujarat State road Transport Corporation has occupied the unique place in the map of worlds transportation. GSRTC serves the role of lifeline across the state of Gujarat. It has become a household term for transportation .over past 40 years of its existence; it has proved to be a dependable mode of the rural areas of the state. It is the matter of pleasure that GSRTC transports around 2.4 million passengers daily, and has notches up a pace kilometer of over 2.5 million per day. GUJARAT STATE ROAD TRANSPORT CORPORATION has played a vital role I the economic growth of the state through operating an extensive passenger transport network and reaching out to villages.in terms of managerial efficiency over past 40 years it has developed 16 divisions,132, depots,7 tire retreading plants and a central workshop. It is being considered as the largest of its kind in this continent. It provides direct employment to approximately 52000 people whose professional skills are kept in high regard even by people outside GSRTC. It has achieved remarkable performance in the face of heavy odds and its services are cost effective. Thus, GSRTC has tried to reconcile the twin objectives of community service and financial viability. It has built up a large fund of goodwill from people of Gujarat. It has brought transport service to the doorstep of villagers in most remote parts. But in recent years the popular expectations have soared. In the open market economy, the expectations of people with respect to frequency, quality and range of services have become substantially higher. A time has come when GSRTC have to take a serious look at the transportation needs of people and explore the way to fulfill the same. The environment
has thrown up to GSRTC the challenges like productivity improvement, mark orientation and financial engineering. GSRTC has been trying hard to face the new challenges through improving its management practices. GSRTC is vigorously pursuing a process of technical and managerial up gradation. But, financial viability has become a critical goal. Gsrtc has total126 depots and 6892 divisions details of which are as under Sr.No Division
Date of Establishment Depots in the Division
Schedules of the Division
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 total
Palanpur Mahesana Himatnagar Ahmadabad Nadiad Vadodara Godhara Bharuch Surat Valsad Rajkot Rajkot Bhavnagar Amreli Junagadh Bhuj
27/11/1975 1/8/1954 1/4/1967 1/3/1949 15/03/1945 1/10/1953 1/11/1973 26/02/1989 1/2/1953 1/10/1973 1/4/1956 1/2/1997 1/11/1964 10/10/1976 1/9/1962 1/12/1954
7 11 10 10 12 9 7 5 6 6 9 5 8 7 9 8 126
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568 648 564 537 706 427 401 241 445 394 466 205 285 316 473 216 6892
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Board of directors
1. Shri Raj Gopal, IAS Vice Chairman & Managing Director, GSRTC, Ahmedabad 2. Dy. Secretary, Ministary of Road, Transport & Highways Transport Bhavan, New Delhi.
Vice Chairman
Director
3. Shri J.P.Gupta, IAS Director Commissioner of Transport ,Transport Department, Gandhinagar 4. Shri Rameshbhai Mungara 5. Shri Thakorbhai Patel 6. Shri K.C.Patel 7. Shri Arjanbhai Rabari 8. Shri Bhagavandas Panchal 9. Dr. Abhesinh Pratapsinh Patel 10. Shri Kantibhai Gamit 11. Shri Jashubhai Bhil 12. Kum. Kaushlya Kunvarba Parmar Director Director Director Director Director Director Director Director Director
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5.1 : SERVICES PROVIDED BY GSRTC
The GSRTC was awarded PCRA (Diesel Conservation) Trophy for the highest diesel K.M.P.L. achievement amongst STUs of the Country since last 21 consecutive years from 1981-82. The corporation grants concession in bus fares to students, competitors participating in sports, tournaments sponsored by the Government. It provides a variety of services as described below.
MOFUSSIL SERVICES: These services include connecting of major cities, smaller towns and villages within Gujarat. Examples: Bus Service from Ahmedabad to Sarangpur, Surat to Dwaraka etc.
INTERCITY BUS SERVICES: It includes the service connecting major cities like Ahmedabad, Vadodara, Surat and Rajkot.
INTERSTATE BUS SERVICES: It includes the service connecting various cities of Gujarat to the neighbouring states of Madhya Pradesh, Maharashtra and Rajasthan
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CITY SERVICES: It provides city bus services at Surat, Baroda, Rajkot, Gandhinagar-Ahmedabad within the other cities in state of Gujarat.
PARCEL SERVICES: It is the Service provided for transporting goods from one place to another place within the state, union territories and the neighbouring states. Over and above these bus route services GSRTC also provides special bus route services for Festivals, Industrial zones, schools and colleges, pilgrim places. GSRTC buses are available to the public through contractual agreements special occasions. GSRTC also offers educational trips to the students. Bus service also has the "Raise your hand and take a ride" facility for so many routes.
As well as government is trying to make effective service for gsrtc by making it e governance that means government is applying new technologies to the gsrtc for making it services more effective here are some effective projects there were taken by government for gsrtc. The state road transport also provides special bus route services for Festivals, Industrial zones, schools and colleges, pilgrim places and also offers educational trips to the students.
The state road transport also provides special bus route services for Festivals, Industrial zones, schools and colleges, pilgrim places and also offers educational trips to the students.
5.2 : DEVELOPMENTS IN GSRTC

This section deals with the developments and the initiation made by GSRTC in field of IT and Introduction of other schemes to provide passengers comfortable facilities and a smooth journey in their buses.
E-GOVERNANCE: / EXISTING SYSTEMS:
Successful implementation of Conductor Way Bill Accounting System at 125 Central Office, Central Stores, all 16 Divisional Offices and 100 Depots are Computerized Pass Issue System has been introduced for Daily & Student passes. 7700 Electronic Ticketing Machines have been introduced in all 7000 Schedules. First in country to introduce GPS/GIS based Bus Tracking & Monitoring System Central Stores and all Divisional Stores have been computerized. Inventory Laboratory testing analysis at Central Store has been computerized. Pay Bill and Provident Fund System of all employees has been computerized. Statistical analysis has been carried out through computerized system. E tendering process has been established. Bio Matrix attendance system has been established at all divisional offices and GSRTC have launched its own website www.gsrtc.in. Online time table for
Depots.
connected with GSWAN (Gujarat State Wide Area Networking).

in luxury buses.
Management System has been implemented successfully.

central offices.
express services has been uploaded on website and also through SMSInternet based online passenger reservation system for passengers as well as E-Ticketing for Public.
Internet based online passenger reservation system for passengers as well as EImplementing Automatic driver testing system for driving skill test. Recruiting Online Recruitment for staff for all categories. GSRTC Starts RFID Public smart card base passes for daily passenger.
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Ticketing for Public.

5.3 : FUTURE PROJECT:
Integrated
Depot Management System consisting of all activities of Depot level is under
development.
GSRTC
intend to establish Online Bus Tracking System in its all buses.
Online Fleet Management system with public information. Public entertainment system in buses as well as it major bus stations
Other Developments
This section of the report will deal with the developments recently taken place An article on GSRTC and AMTS planning on not to give gutkha ads for public awareness The Gujarat State Road Transport Corporation (GSRTC) and Ahmedabad Municipal Transport Service (AMTS) have planned not to display gutkha and pan masala advertisements in their buses from New Year, keeping in mind the hazardous effects the items have on the health. These two transport services informed this to Gujarat high court during the hearing of a PIIL challenging display of gutkha and pan masala advertisements in buses. "It is expected that gutkha, cigarette and other injurious items like pan masala, if made from prohibited items, shall not be displayed either by the AMTS or GSRTC," a bench consisting of chief justice SJ Mukhopadhaya and justice Akil Kureshi passed the order while disposing the PIL.
GSRTC officials filed an affidavit stating that they have decided not to display advertisements of gutkha or pan masala in their buses. AMTS also affirmed that it will not promote gutkha, pan masala and bidis through its latest tenders floated to invite advertising agencies for the same. A PIL challenging display of advertisements of pan masala and gutkha in city buses was filed as it was found hazardous to health. He said the government should not allow promotion of such products through advertisements in the buses. During the hearing, Dr Pankaj Shah, director of Gujarat Cancer Research Institute (GCRI), submitted a report which read that gutkha and pan masala contain injurious substances. Quoting reports from the Food and Drugs laboratory of Vadodara, Rajkot and Kutch, Parghi told the court that most of the samples of gutkha and pan masala taken for examination were found to be adulterated with magnesium carbonate. The counsel added, in view of such reports, it is abundantly clear that most of the products _ gutkhas or pan masalas are all injurious to health. "Their promotion thus should not be allowed."
The Supreme Court had ordered the manufacturers of gutkha, tobacco and pan masala to restrain from using plastic for making the sachets of the items, with effect from March 2011. Thus withstanding the decision of the Supreme Court and the affidavit GSRTC and
AMTS had decided together not to give ads of Guthka, Cigarettes and other health hazardous items.
1. Introduction of new Mercedes AC and Volvo buses in Ahmedabad, Surat and Baroda
The Gujarat State Road Transport Corporation had proposed to introduce AC and Volvo bus service from Nehru Nagar and Bopal for the cities of Vadodra and Surat. This initiation is a relief for those passengers who frequently travel to Geeta Mandir depot to avail the bus service for these cities. It was stated by an official that these developments were taking place keeping in mind the condition of the travelers from the western part of Ahmedabad. It was further said that the development will just not only increase the number of the users of State Road Transport service but will also attract the passengers. To increase the passengers comfort, the board had also planned to introduce a waiting lounge with entertainment facilities for the passengers and especially for those availing Volvo and AC Buses. The bus for Surat will be available twice a day from Bopal and the frequency will be of one hour interval. Apart from Bopal, bus stops would also be introduced at ISKON Circle, Shivranjani cross roads, Nehru Nagar, Paldi, Geeta Mandir and CTM. The fares for the buses are given as follows: 1. Vadodra: Rs. 168 for Volvo and Rs. 120 for AC Buses. 2. Surat: Rs. 404
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5.4 : ACHIEVEMENTS
GSRTC has brought transport service at the door steps of the passangers, almost covering the whole State. Almost 25 lakh passengers use the facilities of the GSRTC daily which takes them to different places at an extremely reasonable cost. It is possibly the single largest employer in the Government sector in the State. GSRTC has introduced various innovations in its functions like e-ticketing machine on all schedules, on-line time table for buses on web-site and online passenger reservation system. Over 8 lakh students are given concessional travel passes in GSRTC buses, which is free for girls and discounted for male students by 82.5%. GSRTC is also developing all major bus terminals in the Public Private Partnership Mode bringing it on par with international bus terminals. GSRTC is committed in providing service at reasonable cost to all sections of the society with special emphasis in rural areas and the student community.
Development taken place for the above achievement Induction of New Buses:
1. For public passengers, GSRTC have inducted 3700 new Buses in the last three years. These new buses are compatible with that of private sectors in terms of design, appearance and passenger comforts. These buses have also been provided with passenger facilities like Comfortable seating arrangements, FM Radio, Mobile phone facility. In addition to this, Luxury buses have been equipped with DVD/TV.
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Infrastructural Development:
22 new bus terminals have been constructed and made operational at the cost of Rs.15.32 Crore. 26 Urban and 13 Rural pick up stands have been constructed from the fund of M.L.A./ M.P./N.G.Os. Under "Nirmal Gujarat 2007", GSRTC has taken special drive for upgradation of its bus terminals to improve infrastructural facilities and public amenities like toilet blocks, Drinking water facilities, Seating arrangement, Citizen Service Center, Road pavement, Signages, TimeTable etc. GSRTC has undertaken major initiative to develop state-of-art bus terminals all over Gujarat by attracting private investment through PublicPrivate-Partnership. A pilot project covering seven bus terminals, two at Ahmedabad, two at Surat, two at Baroda and one at Mehsana is to start soon. Gandhinagar Bus Station has been upgraded at the cost of Rs.2.85 Cr. by the funding of IOC. Satellite bus station at Krishnanagar (Naroda) at the cost of Rs.2.00 Cr.. Satellite bus stations at Subhashbridge ( Ahmedabad), Nizampura ( Baroda) and Udhana (Surat). GSRTC has made operative CNG fueling station at Gandhinagar, Ahmedabad, Baroda and Surat. Work at other 7 locations is in progress.
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Passenger Friendly measures & introduction of new schemes

Monthly/Quarterly pass scheme at the rate of 50% fare for daily commuters. Free traveling for village girl students. Travel in express buses at ordinary fares up to the distance of 30 kms. Free traveling age limit for children has been increased from 3 years to 5 years. Free luggage carrying capacity has been increased from 15 kg. to 25 kg per passenger. Concession on Return Journey Ticket, Group booking Tickets and also Weekly travel Scheme at the rate of Rs.700 Introduce scheme of Private Booking Agents at the door step of traveling public. Mobile phone facility has been introduced with the help of Airtel and Vodafone in new Buses.
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OPERATION:
Continuous rise in monthly income since last three years, Rs.5.55 Cr. earning on 03.11.2008 which is the ever highest daily income in the history of GSRTC Losses of GSRTC have been drastically reduced from Rs.383 Cr. in Yr.01-02 to Rs. 39 Cr. in Yr. 08-09. Number of push start vehicles brought down to Zero. Rate of Break downs per 10000 kilometers has been decreased from 0.50 to 0.36. Number of off road vehicles is drastically reduced from about 1400 in early 2000s to 600 in the year 08-09.
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5.6 : AWRDS TO THE GSRTC
GSRTC has received a number of national awards for its performance. The awards include its performance in various fields like productivity fuel conservation etc.
STATEMENT SHOWING THE PCRA TROPHIES AWARDED TO GSRTC. Sr. No. ype of trophy awarded T 1 Highest improvement in diesel kmpl 2 Highest improvement in diesel kmpl 3 Highest improvement in diesel kmpl 4 Highest achivement in diesel kmpl 5 Highest achivement in diesel kmpl 6 Highest achivement in diesel kmpl 7 Highest achivement in diesel kmpl 8 Highest achivement in diesel kmpl 9 Highest achivement in diesel kmpl 10 Highest achivement in diesel kmpl 11 Highest improvement in diesel kmpl 12 Highest achivement in diesel kmpl 13 Highest achivement in diesel kmpl 14 Highest achivement in diesel kmpl 15 Highest achivement in diesel kmpl 16 Highest achivement in diesel kmpl 17 Highest achivement in diesel kmpl 18 Highest achivement in diesel kmpl 19 Highest achivement in diesel kmpl 20 Highest achivement in diesel kmpl
Year in which awarded 1978-79 1979-80 1980-81 1981-82 cert. Only 1982-83 1983-84 1984-85 1985-86 jt. Winner 1986-87 1987-88 1987-88 3rd rank 1988-89 1989-90 1990-91 1991-92 1992-93 1993-94 1994-95 runner up 1995-96 runner up 1996-97 runner up
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21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37
Consistent improvement diesel kmpl 1996-97 spl. Award Highest achivement in diesel kmpl 1997-98 runner up Highest improvement in city services - surat for diesel kmpl 1997-98 (asrtu) Highest diesel kmpl 1998-99 Highest diesel kmpl 1999-2000 Highest diesel kmpl 2000-01 Highest diesel kmpl 2001-02 Highest diesel kmpl 2002-03 Maximum improvment in kmpl 2006-07- winner (urban services) Maximum improvment in vehicle productivity(mofissil service)2006-07- winner Maximum improvment in kmpl 2007-08- winner (urban service - ahmedabad) Maximum improvment in kmpl 2007-08- runner up (urban services) Highest in kmpl 2007-08- runner up (mofissil services) Highest diesel kmpl 2008-09- winner (mofissil services) Maximum improvment in kmpl 2008-09- winner (mofissil services) Maximum improvment in kmpl 2008-09- winner (urban service - baroda) Maximum improvment in tyre performance 2008-09- winner (mofissil services)
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5.7 : SWOT ANALYSIS
STRENGTH
Its a government enterprise. GSRTC busses are available at all places in Gujarat which is its main strength. GSRTC serves all class of peoples. GSRTCs 24X7 service available GSRTC charges law fares for services providing. Safety is the one of the main strength. It is a safer way of traveling station available at many places
WEAKNESS

Timings are not kept.
Less frequency of buses, Inefficient Buses

Less facility and poor services Lack of maintenances of buses Rude behaviors of staff
Lack of management skills Bus dilute at the time of government programme Lack of IT
OPPORTUNITIES
Through CNG buses it can compete with competitors Due to hike in prices of petrol people may transfer from private vehicles to busses Advertising on board will increase revenue Tie up with the courier companies will increase the revenue Generate the more revenue at the time of special occasion.
THREATS
Private players are emerging like Jeeps and Private agencies People are buying their own vehicles for transportation
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Inspite of the fact that transportation plays an important role in the economic, cultural, social and industrial development of any nation, transport sector has not received due consideration of the researchers in the past. However, at present, Universities and various research institutes like Central Road Research Institute, Central Institute of Road Transport, Association of State Road Transport Undertakings, Special division of Planning Commission and Ministry of Surface Transport etc. have taken special interest for the researches in this sector. Several studies have paid attention to the Transport Industry. The existing literature related to present topic can be viewed from the different perspectives as Review of Literatures which are presented here. 1. Name: Rajeswari Gundam, Title : Public Sector Performance of State Road Transport Corporation : A Case Study of Andhra Pradesh Objective: to know the performance of APSRTC Findings : Rajeswari Gundamin her book titled Public Sector Performance of Stat Road Transport Corporation: A Case Study of Andhra Pradesh, examines both the financial and social performance of Andhra Pradesh State Road Transport Corporation both at the state and regional levels. Particularly she dealt with the pricing policies of the transport service as being implemented by the corporation. She described in detail the organizational set up of the corporation along with its various features like capital investment and staffing.
2.
Name: Patankar P G
Title : Road Passenger Transport in India Objective: to know the productivity of STU. Findings: Patankar has studied the Road Passenger Transport in different dimensions since 1950s and analyzed the operational productivity and efficiency of STUs for the period 1973-74 to 19979-80. He opined that the future of road transport sector in India would brighten only with productivity oriented planning.
3.
Name : Manjula Singh
Title : Road Transport in India Findings: She has observed in her study that, In India, the operating ratio(revenueexpenditure) is always above 100 for rail and less than 80 for road transport. She recommends a well-coordinated road transportation system on the basis of such factors as
assessment of demand for roads on vehicle requirement, distance from main roads, coordination of local bodies, land surfaces regional development and employment considerations.
4.
Satyanarayana has observed that the cost of service of road transport depend
upon the size of the fleet, the vehicle condition and the length and road condition. His study attempts to find out the inter-relationship between these factors on the basis of the data collected from a reprehensive sample of motor vehicle operators in Andhra Pradesh. He has observed that the size of the motor transport unit has been a fundamental factor influencing the cost of operations of motor transportindustry.
5.
Name : M O Mathew
Title: effectiveness of rail and road transportation of india. Findings: m o Mathew in his book on Rail and Road Transport in India emphasized that the efficiency of the transport Industry as a whole is determined by organizational considerations in the context of unit sizes. He also opined that transport, being a public utility industry, is regulated by Government policies in many ways, of which some have a direct or indirect impact on the evolution of size.
6.
Name : Kulshrestha
Title: management of state road transportation in india Findings : he had selected a new area of study in the State Road Transport Undertakings. He explains that as the public sector transport has been facing competition with other means of transport and from the private operators, bus station management is important. He throws light on the bus station management and offers some practical ways and means to improve the conditions with special reference to UPSRTC.
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7.
Bonavia M.R. highlighted the role and significance of transport system for the
development of a country and discussed the utility of good transport system from industrial, political, social and cultural angles.
The Government of India appointed various Committees from time to time to study various aspects of passenger transport sector for the purpose of initiating policy measures based on the recommendation of such committees in order to strengthen and develop transport sector in the country.
8.
The Planning Commission appointed a Study Group in 1953 with the object to
suggest ways and means for the development of transport as per requirements of passenger traffic in the country. The recommendations of the Study Group are: (1) to let the competition continue among different modes of transport for the proper development of motor; (2) to reduce the motor transport at least by 20 per cent; (3) to provide opportunity for the Research Methodology development of weak units; (4) to relax the code of principles and practices immediately and changing the zone limits from 75 miles to 150 miles. The Planning Commission accepted all the recommendations
9.
Central Institute of Road Transport (CIRT), Pune, contributed a paper to a
seminar on How to Make STUs Financially Viable?, held by Association of Road Transport Undertakings, New Delhi, identified the problems of interest burden, constraints on increasing fare, leakages of traffic revenue, and traffic management as major problems in the way of effective management of State Transport Undertakings and made some practicable suggestions.
10.
Name: Hardik Shah, Raj Gopal :Published in 2010-2011
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Objectives: to know the training needs of bus depot manager to decrease some extent of loss. Normally one factor affecting efficiency of GSRTC is its depot manger. Here they had find out answer of two questions 1) What are the training gaps for DMs? 2) What are organizational and individual training needs to bridge the identified gaps? FINDINGS: Training and development will be one of the most critical areas in coming years for the GSRTC as organizational transformation is planned by top team. Within the State Transport Undertakings (STUs) developing DMs is one of the most critical challenges as passengers expectations are increasing day by day in an emerging economy. The conclusions drawn in this research, have given the GSRTC a clear road map for taking sagacious decisions about designing training and development interventions. It has identified the reasons for gaps in training for DMs as well as what are the differentiating competencies, required to perform their role effectively. The study identified forty different training areas where training interventions are required to increase the productivity of DMs. The research team strongly believes that if such training and development interventions are executed for enhancing and enriching the effectiveness of DMs and empowering them as change leaders, the GSRTC will make a quantum leap towards achieving its vision of customer and community service and creating value for all its stakeholders.
11. TITLE : Students go on rampage at Gandhinagar ST depot Published: Wednesday, Sep 14, 2011, 19:26 IST By DNA Correspondent | Place: Ahmedabad | Agency: DNA
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This is done because a bus did not come in time, a group of around 100 students went on the rampage at Gandhinagar bus depot of Gujarat State Road Transport Corporation (GSRTC) on Tuesday morning. They manhandled the deputy manager of the depot, punctured parked buses and smashed windowpanes. The students who created the ruckus belong to a polytechnic college near Mahudi and commute dailyto and fro. They said that only one bus - Vijapur-Mahudi via Gandhinagar- plies on that route. This bus did not come on Tuesday. Consequently, they could not appear for their internal exam, they claimed. The students said that the Vijapur-Mahudi bus usually arrives at Gandhinagar depot at 6:30 daily, but somehow it did not come on Tuesday. They added that there is no other bus available to reach their college on time. After the bus did not come on time, students rushed to the office of the depot manager at around 9:00 am and started arguing with him. A heated exchange ensued and students pulled the assistant depot manager out of his office and manhandled him. The rampaging students then punctured some buses parked in the depot. Later, they targeted the parcel office on the depot premises and smashed its windowpanes and destroyed furniture inside. Stunned by the behaviour all the employees of GSRTC at the depot ran away from their offices. Students said their anger was not only because the bus did not come on Tuesday. "This has been a longstanding problem. Many applications have been submitted to the depot manger to increase the frequency of the bus on that route but nothing has been done yet," they claimed. Following the incident, GSRTC promised to look into the matter. "We will conduct a survey of all the colleges on all the routes near Gandhinagar and then increase the frequency if needed," said PD Patel, public relations officers (PRO) of GSRTC
12. Research paper :A Study on Passengers Opinion and Approach about the
Government Passengers Transport Services: A Special Case of Gujarat State Road Transportation Corporation (GSRTC) Objectieve : to find out the opinions of passengers: Findings : in this research paper author has tried to know the opinions of passengers travelling in GSRTC.he has derived many problems that are faced by thr GSRTC
passengers like not sufficient frequency , timing problem etc. he has find out that In the passengers transportation service sector, many private players come with the additional facilities according to the requirements of passengers. In the modern era, it becomes inevitable for the government and private transportation service provider to take care of passengers.
Angry Gnagar passengers disrupt GSRTC bus service

Ahmedabad Mirror Bureau
Posted On Friday, May 08, 2010 at 03:03:47 AM Unhappy with poor frequency of buses between Ahmedabad and Gandhinagar and overcrowding, agitated passengers stopped more than 10 state transport buses near Mount Carmel School circle on Ashram Road on Thursday evening. According to the passengers, almost all the buses on the route are overcrowded. As many as 120 buses have been deployed on the route but 85 of these have been allocated to point-to-point service and the rest for the common people. Besides, on Thursday GSRTC had let out 45 buses from Gandhinagar depot for marriages, thus further increasing the passenger load on the remaining buses, said a source in GSRTC. We pay Rs 450 to Rs 500 in advance to GSRTC every month and, in turn, we are treated like non-entities. More than 100 passengers board the bus which has a capacity of 59 passengers only, said Hemant Pandya, a passenger.
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7.1 :STATEMENT OF PROBLEM

It may please be noted that GSRTC is the only government corporation, which provides direct transportation service to the people. It is well aware about its social responsibilities and duties, following which it provides a number of other benefits to students, blinds, cancer patients, physically handicapped, freedom fighters, news reporters, etc. In the resent market conditions, many private passengers vehicles are there in the market with the better services and facilities which attracts passengers. Hence it becomes very much difficult for the government passengers transportation to compete these private players and changing mood of the passengers. Thus, the intention of this study is to find out what are the problems that passengers are facing in traveling through GSRTC and also to know satisfaction and approach towards the Government passenger transport service provider GSRTC. Moreover, to find what passengers do think about their price, and facilities.
A STUDY FOCUSING ON PROBLEMS FACED BY THE GSRTC PASSENGERS, throws light on the services provided by the GSRTC. The main objective behind this study is to find out which are the problems that passengers are facing in traveling by GSRTC. We have noted that since last some years people are going to change their taste from GSRTC to private transportation systems .Our objective for this study is to know the reasons why public are changing preferences towards private players from GSRTC what are the problems that passengers are facing in travelling by it. And also to know the services that are required by the passengers.
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7.2 : OBJECTIVES OF THE STUDY

The objectives for this study are
1)
To study and analyze major problem faced by GSRTC passengers. To find and analyze their expectation from GSRTC. To find the satisfaction of passengers for services providing by the GSRTC.
2)
3)
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7.3 : SCOPE OF STUDY
The present study is significant from various points of view. The study would contribute to the society, GSRTC, employees of GSRTC, and knowledge in the following manner:
Contribution to the society:

The present study would reveal the problems faced by the Passengers which can be reduced by focusing on that matter.this can help the society for getting better facilities from the GSRTC.
Contribution to the GSRTC:

The present study helps GSRTC in continuing its key objectives of customer service. It would remind the Corporation of moving further in the direction of improved service while still minimizing the cost factors. .
Contribution to the knowledge / subject:

Every new research enriches the contents of the related subject. The proposed study would surely put an important brick in the build of the subject
7.4 : RESEARCH METHODOLOGY

1)
RESEARCH DESIGN
The study is about to know the problems faced by the GSRTC passengers. It is an explorative study. Our objective for this study is to know the reasons why general public are switching to private transportation system and also to know the problems facing by the public. To know this we had filled up a detailed questionnaire from passengers of different four cities that are AHMEDABAD, MEHSANA, GANDHINAGAR and BARODA. It helps to suggest how to attract public by providing services they are needed so it is also a descriptive study.
a.
i.
Sampling Plan Sampling method:
We used convenient passengers to fill up questionnaire. So sampling method that will be used by us is a CONVINIENT SAMPLING METHOD
ii.
Sampling unit/element
We have selected samples from four different cities that use GSRTC for their transportation. Cities that are selected by us are AHMEDABAD, GANDHINAGAR, MEHSANA, and BARODA
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iii.
Sample size
To fulfill our studys s objective we have selected conveniently 50 samples from each four cities. So our sample size is 200 samples.
b.
Data Collection
The study is based on secondary data, which are derived from the published annual
reports of GSRTC, which are collected from the registered office of GSRTC. In addition to published reports, other publications by GSRTC are also used. The information related to the transport industry is derived from various sources like articles, periodicals, newspapers etc. And also a detailed questionnaire have been filled up from convenient samples taken by us to know their perception and their need from GSRTC and problem faced by them
i.
1.
Primary Questionnaire Personal interviews 2.
ii.
1.
Secondary
Sources like different articles journals, magazines and newspapers etc.,
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7.5 : LIMITATIONS OF THE STUDY
The research study has got the following limitations:
Limitation of the study work is that the study is undertaken in AHMEDABAD, GANDHINAGAR, MEHSANA, and BARODA regions of the Gujarat state. Hence we cannot generalize the finding of the study work with the other regions.
As this study is entirely depends on the response given by the passengers there may be possibility of suppression of the facts and may be possibilities of dont give true answers.
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Age Division of Respondents
Age Below 18 years 18-25 years 25-40 years 40&above
Passengers 12 34 29 25
From the analysis, the data shows that 34%passengers are from age group of 18-25 years, 29% belong to 25-40 age groups, and 25% are from above 40 age years.
Occupation Division of Respondents

Occupations Student Service Class People Business Class People Others
Passengers 32 33.5 19 15.5
From the data, mostly the passengers are from service class and student which is 33.5%, 32%, which is much closed. While business class people prefer less travelling by GSRTC which is 19%, 15.5%are others (housewives, retirement)
Monthly Income of Respondents
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Monthly income Below 10000 10000-20000 20000-30000 Above 30000
Passengers 25.5 32.5 29 13
From the analysis 32.5% have monthly income between 10000-20000.than 29% belongs to 20000- 30000, 25.5% belongs below 10000 and only 13% have income of above 30000.
How Often They Travel By GSRTC

Use of GSRTC Daily Weekly
Passengers 40.5 17.5 13.5 28.5
Monthly
Sometimes, Needed
The data shows that 40.5 % travelled by GSRTC is daily, 28.5% are travelled monthly, and 17.5% travelled weekly and 13.5% travelling monthly.
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About what makes they travel in GSRTC
Options Frequency Of Busses Cheaper Fair Timely Arrival Of Busses Safety Comfort Time Saving Properly Maintained Busses
Highly Satisfied Neutral Dissatisfied Satisfid 17.5 40 30 9 2.5 31.5 43.5 18 18 38 26 16.5 74 8 0.5 9 18.5 26 15.5 31 7.5 39.5 48.5 34
Highly Dissatisfied 3.5 4.5 1.5
18.5 26.5 18.5
8 9 7.5
Graph shows that most attracting factor for traveling in GSRTC is its safety factor 72 % people are satisfied with this than comes cheaper fair which is 31.5 % than comes frequency of busses, timely coming of busses and properly maintained busses.
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Get satisfactory reply from inquiry window

Option Yes No Sometimes Respondents 23 58 19
Mostly passengers are not getting proper answer from the inquiry window. From the graph we can say that 58 % are not getting answer from the inquiry window and 23% said that they dont get proper answers from the inquiry window.
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Their level of agreement with the following statements
Options There is no sufficient space between two sitting raw Lack of sitting arrangement facilities at bus stops Shortage of busses for particular region Bus stop is over crowded Have to suffer due to improper management
Strongly Agree
12.5 18 6.5 10 22.5
Agree Neutral Disagree

33 36 24.5 33.5 41 29 32.5 29 25.5 28 21.5 12.5 28.5 23.5 8.5
Strongly Disagree
4 1 11.5 7.5 -
From the analysis 32% agree that there is lack of space between two sitting raw 29% are neutral and 12.5% are strongly agree while 21.5%are dissatisfied with it. Mostly the passengers are agree with they have to suffer due to improper management of GSRTC which is 41%,22.5% are strongly agree and 28%are neutral while only 8.5%are disagree with it.
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1 ) : Cross tabulation of frequency of buses and age
Age Bellow 18 18-25 25-40 Above 40
Highly Satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied 2.5 4.5 2.5 2 0.5 7 17.5 5.5 2.5 1.5 5 11 9.5 2.5 1 3 7 12.5 2 0.5
From above graph its shows that 40% passengers are satisfied with frequency of buses of GSRTC and in that mostly 18-25 age group passengers satisfied which is 17.5%, 30% passengers feels neutral and in that 12.5% is higher which is belong to age group of above 40, and than 17.5% highly satisfied in that 7% is more which belong to age group of 18-25.
2 ) : Cross tabulation of cheaper fair and monthly income

Monthly income Below 10000 10000-20000 200000-30000 Above 30000
Highly Satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied 0.5 5.5 10 7 2.5 1.5 9 13.5 7 1.5 0.5 12 13 3 0.5 5 7 1 -
From the analysis the income level of 10000-20000 is highly satisfied which is 1.5%, in satisfied level business class people have more satisfied is 12% and than come 10000-20000 is 9% ,in neutral level 10000-20000 and 20000- 30000 have same opinion is 13.5%,13% ,in dissatisfaction level below 10000 and 10000-20000 feel same which is 7 % and in high dissatisfaction level below10000 group has high is about 2.5%
3 ) : Cross tabulation of comfortness-income
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Occupation
Student Services Slaas Business Class Housewife(Others )
Highly Satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied

5 0.5 2 0.5 11.5 3 6.5 5 6 17.5 8.5 7.5 7.5 6 3.5 1.5 2 2.5 2.5 1
From the analysis we can find that mostly the students feel high satisfied in comfort level which is 5%,in satisfaction level also student ratio is high which is 11.5% and after business class people is 6.5%, I neutral level the service class people have more majority which is 17.5%, dissatisfaction level 7.5% are students ,6% are service class people, and in highly dissatisfaction level service and business class people ratio are same which is 2.5%,
4 ) : Cross tabulation of safety-age

Age Bellow 18 Highly satisfied 8.5 Satisfied Neutral 2.5 1
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18-25 25-40 Above 40
27 18 20.5
4.5 8 3.5
2.5 3 1
From our analysis that mostly all age group people are highly satisfied with safety in below 18 age years 8.5% ,in 18-25 age years 27% ,25-40 age group 18%,above 40 years 20.5% are highly satisfied.
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5 ) : Cross tabulation of timely arrival occupation

Occupation Student Services Class Business Class Housewife(Others ) Highly Satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied 6 11 11 3.5 0.5 6 11.5 7 5 3 9 5 5 1 3 6.5 3 3 -
We have made a cross tabulation of timely arrival with occupation because every occupational person needs to be on time. Here we can see that student and service class people are equally highly satisfied while service class people are more satisfied than other that is overall 11.5 % people are satisfied with the timely arrival of busses while only 1 % business class people are highly dissatisfied with the timing of busses.GSRTC still needs to improve their timing of busses
6 ) : Cross tabulation of lack of sitting arrangement-age group

Age Bellow 18 18-25 25-40 Above 40 Strongly Agree 4 3.5 3 7.5 Agree 5.5 11 10.5 9 Neutral Disagree 1 14.5 11.5 5.5 1.5 4 4 3 Strongly Disagree 1 -
Normally person of older age needs more comfort level for sitting. Here larger no of passengers agree with sitting arrangement lacking by GSRTC 7.5 % passengers which is above the age of 40 are strongly agree with the lacking of sitting arrangement while more than 13.5% passengers which are age of between 18 25 years are neutral with the sitting arrangement while only 1 % strongly disagree.
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7 ) : Cross tabulation of lack sufficient space- income

Details Below 10000 10000-20000 200000-30000 Above 30000 Strongly Agree 5 2.5 2.5 2.5 Agree 5 10.5 13 4.5 Neutral Disagree 7.5 10 7 4.5 6.5 7.5 6 1.5 Strongly Disagree 1.5 2 0.5
Here passengers strongly agree that there is no sufficient space between two seats
means the sitting arrangement of GSRTC buses is very congested. Here the 5 % passengers having income of less than 10000 are strongly agree while 13 % passengers having income of 20000-30000 agree with the congested seats of GSRTC they want proper seating arrangement.
8 ) : Cross tabulation of suffer due to improper management-occupation
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Occupation Student Services Claas Business Class Housewife(Others)
Strongly Agree 9 3 5.5 5
Agree 11.5 16.5 8.5 4.5
Neutral Disagree 9 7.5 7 4.5 2.5 2.5 2 1.5
Strongly Disagree -
Mostly passengers having a problem with the management of GSRTC.More than16 % passengers are currently facing management problems like no proper announcement of busses no proper answer from officers etc.Here highest passenger group facing a management problem is student they are strongly agree while 16.5 % passengers belongs to service class agree for the management problem of GSRTC.
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Most users of GSRTC is belongs to age group of 18-25 years than second most users for it is 25-40 years and than remaining age group comes. If we consider occupational class as per data we can see that most users of GSRTC belongs to service class and student class that is more than 65 % belongs to this two gtoup and than other business class people uses GSRTC. As per data we can see that most users of GSRTC belongs to middle class having income of below 20000 such ratio is more than 58 %. Out of the GSRTC users most users are such they use GSRTC as their regular means of transportation very less users are such that they use GSRTC monthly. From our analysis we have found that passengers of age group 18 to 25 prefers more GSRTC to travel and such groups ratio is 34 % and than comes other age group persons. Service class people and students prefer GSRTC more than other occupation group. As GSRTC is charging less fare than others it attracts more the middle class people having income below 20000 the percentage of such group is 58. From our survey we have found that most passengers are using GSTC due to its safety factors percentage of such is 74 %. We have also analyzed that passengers are not getting well response from inquiry windows 58 % passengers had faced such problem. From our study we have analyzed that the common problem facing in GSRTC service is its worst management 41 % passengers agree with this problem they have to suffer due to lack of management than comes space between two seats of busses in which 33 % agree and 13 % are highly agree. While another problem is shortage of busses in particular region GSRTC fails to manage some route. We have analyzed that age group of 18 to 25 are more satisfied with the frequency of busses while age group of 25 to 40 and above 40 are neutral about this factor. From the findings income group of below 10000 are dissatisfied more compare to other income group of people i.e 7%,while 10k-20k and 20k-30k income group the satisfaction level is respectively 9% , 12%. From the survey regarding the comfertness 39.5% passengers feels neutral out of that service class people are more neutral about comfortness which is 17.5%,and 26% are satisfied in that mostly are the students which is 11.5%.
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From the analysis 74% are highly satisfied with safety factor of GSRTC out of that between age of 18-25 years are more which is 27%. We have analyzed that 34% passengers are satisfied with the timely coming of busses out of that service class people and student ratio are same which is 11%,26% are neutral about this factor . We have also analyzed that sufficient space factor affect more to the higher income age group as they require more luxury. We have analyzed that GSRTC lacking in making proper management passenger has to suffer due to improper management of the GSRTC out of which student group and service class group is more.
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To attract high level income of group of people increases the buses of Volvo and other luxury buses.
Need to increases the frequency of buses.
In future, while purchasing the new buses to keep in mind comfort level in sitting.
Improve the sitting facilities at bus stops and pick up stands.
Should make effective administration and management of buses
The pick-up stands should be clearly and fairly placed and be kept neat and clean by G.S.R.T.C.
G.S.R.T.C. should make effective administration and management of buses
The complaints of passengers should be analyzed carefully and respond it instantly
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The mostly the passengers travelled by GSRTC are young people in that the mostly are the students and service class people. Still the GSRTC is fail to attract the high income level of people. Mostly the passengers travelled by GSRTC are on daily basis and at sometimes when needed basis. The mostly the passengers faced the problem of comfort level while travelling and suffer due to lack of proper maintenance of buses. Also they feel that traveling by GSRTC is time consuming. Mostly the passengers are travelled in GSRTC because of the safety issue. They dont too much satisfied with frequency of buses and want to increases the frequency of buses. Following points can be concluded from analysis.
Passengers have to follow number of problems in travelling by GSRTC. Passengers are not getting bus on time they have to wait for long time. There is insufficient seating capacity in the bus as well as there is no sufficient space between two seats which make passengers to feel uncomfortable.
Passengers are not getting satisfactory reply from inquiry windows. Passenger has to face shortage of busses in particular region at particular time. Travelling in GSRTC becomes time consuming manytimes. We can conclude satisfaction level in following terms in almost all cases satisfaction is less than what passengers expects.only in few cases satisfaction is equal to what passengers expects while in very few cases satisfaction level is greater than expectation of passengers.
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Articles
a. Operational Performance and Material Managementof Uttar Pradesh State Road
b. Training Need Analysis for Bus Depot Managers: A Case Study of the
Trans port Corporation Gujarat State Road Transport Corporation

c.
Optimization & privatization of city bus network using gis :a case study of Public Sector Performance of State Road Transport Corporation : A Case Study Road Passenger Transport in India by PATANAKAR P.G. Rajeswari Gundam, Public Sector Performance of State Road Transport Mathew M.O., Rail and Road Transport in India A Study in Optimum Size and Kulshrestha D.K., Transport Management in India Wednesday, December 28, 2011, GSRTC loses Rs 158 cr published by R K Misra Nov 13, 2006, 11.33pm GSRTC buses cut routes to cut losses published in Times Newsletter and publication published by Central Institute of Road Transport Reviving Gujarat State Road Transport Corporation: An Agenda for Action by N. A Study on Passengers Opinion and Approach about the Government Passengers
vadodara city in Gujarat state d.

e. f.
of Andhra Pradesh
Corporation, APll Publishing Corporation, g. h.

i.
Organization,
in current news. in
j.
news network k.
l.
(CIRT), Pune, Ravichandran ,M.V.N. Surya Prasad at IIM Ahmadabad on march 2007 m. Transport Services: A Special Case of Gujarat State Road Transportation Corporation (GSRTC)
83
BIBILOGRAPHY
www.gujaratsrtc.in www.economictimes.com www.saiindia.gov.in

www.gujaratplus.com
84

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A STUDY FOCUSING ON PROBLEMS FACED BY THE GSRTC PASSENGERS

A COMPREHENSIVE PROJECT REPORT ON

A STUDY FOCUSING ON PROBLEMS FACED BY THE GSRTC PASSENGERS

Gujarat Technological University

Kalol Institute Of Management

A STUDY FOCUSING ON PROBLEMS FACED BY THE GSRTC PASSENGERS

Kalol Institute Of Management

A STUDY FOCUSING ON PROBLEMS FACED BY THE GSRTC PASSENGERS

Kalol Institute Of Management

A STUDY FOCUSING ON PROBLEMS FACED BY THE GSRTC PASSENGERS

hereby declare that the

Mahesh Panchal (Enrollment Number: 107250592012)

Viral Parikh (Enrollment Number: 107250592029)

Place: KIM, KALOL Date: __/__/____

A STUDY FOCUSING ON PROBLEMS FACED BY THE GSRTC PASSENGERS

INTRODUCTION OF TRANSPORTATION SIGNIFICANCE OF TRANSPORTATION

Kalol Institute Of Management

A STUDY FOCUSING ON PROBLEMS FACED BY THE GSRTC PASSENGERS

CROSS TABULATIONS FINDINGS SUGGESTIONS CONCLUSION REFERENCES: BIBILOGRAPHY APPENDIX

A STUDY FOCUSING ON PROBLEMS FACED BY THE GSRTC PASSENGERS

Kalol Institute Of Management

A STUDY FOCUSING ON PROBLEMS FACED BY THE GSRTC PASSENGERS

Kalol Institute Of Management

A STUDY FOCUSING ON PROBLEMS FACED BY THE GSRTC PASSENGERS

Kalol Institute Of Management

A STUDY FOCUSING ON PROBLEMS FACED BY THE GSRTC PASSENGERS

A STUDY FOCUSING ON PROBLEMS FACED BY THE GSRTC PASSENGERS

usefulness. Transportation creates the utility of place, and to a lesser degree,

As a cost of production : Since transportation is a part of production, an

Specialization and division of labor : Transportation enables society to enjoy

A STUDY FOCUSING ON PROBLEMS FACED BY THE GSRTC PASSENGERS

Consumption of wealth : Transportation is also related to consumption of wealth.

Kalol Institute Of Management

A STUDY FOCUSING ON PROBLEMS FACED BY THE GSRTC PASSENGERS

Kalol Institute Of Management

A STUDY FOCUSING ON PROBLEMS FACED BY THE GSRTC PASSENGERS

1. Road Transport in India

Table 1.1 Status of National Highways as on 31st March, 2011

Roads/Ways Expressways National Highways State Highways Major District Roads

Length (Km.) 200 66,590 1,31,899 4,67,763

Kalol Institute Of Management

A STUDY FOCUSING ON PROBLEMS FACED BY THE GSRTC PASSENGERS

26,50,000 32% 56% 12%

Source: National Highways Authority of India

2. Rail transport in India:

Kalol Institute Of Management

A STUDY FOCUSING ON PROBLEMS FACED BY THE GSRTC PASSENGERS

Table 1.2 Status of Indian Railway as on 31st March 2011

Kalol Institute Of Management

A STUDY FOCUSING ON PROBLEMS FACED BY THE GSRTC PASSENGERS

49,819 10,622 2,886 route-km 45,961 16,555.09 17,786 810.73 km 109,996

3. Water Transport in India:

A STUDY FOCUSING ON PROBLEMS FACED BY THE GSRTC PASSENGERS

4. Air Transport in India:

A STUDY FOCUSING ON PROBLEMS FACED BY THE GSRTC PASSENGERS

A STUDY FOCUSING ON PROBLEMS FACED BY THE GSRTC PASSENGERS

Kalol Institute Of Management

A STUDY FOCUSING ON PROBLEMS FACED BY THE GSRTC PASSENGERS

Kalol Institute Of Management

A STUDY FOCUSING ON PROBLEMS FACED BY THE GSRTC PASSENGERS

Kalol Institute Of Management

A STUDY FOCUSING ON PROBLEMS FACED BY THE GSRTC PASSENGERS

Kalol Institute Of Management

Place: KIM, KALOL Date: //____