Questionnaire

1. Name:

2. Occupation:
- Student ( )
- Part time Employee ( )
- Full time Employee ( )
- Businessman ( )
- Retired ( )
- Not working ( )
• Age

• Location

• Gender

• Marital Status

3. Approximate salary
< 20,000 ( )
20,000-30000 ( )
30000-40000 ( )
>40000 ( )

4. Have you traveled ‘Domestic’ by any airline?

Yes_____ No____

5. Traveling purpose

- Personal [ ]

- Business or service [ ]

- Both [ ]

- Other (please mention) [ ]

6. Which Brand comes in your mind when you hear about Low Cost Airlines?
___________________________________

7. Traveled distance and Rate

From______________ To____________________ Rate_____________

8. Are you frequently travel through airlines?

Yes ( ) No ( )

9. How do you categorize yourself in terms of travel?

( ) I am mostly a Business traveler.

( ) I am mostly a Leisure/personal traveler
( ) I am a bit of both, a business traveler and a leisure traveler

10. Which class do you usually travel in by air?

( ) Economy Class
( ) Business Class
( ) Executive Class

11. How many times did you travel by air planes in the last year (Approximately)?
( ) 1-5
( ) 5-10
( ) 10-15

12. Please share your level of satisfaction if traveled by spice Jet, Go Air, Air
Deccan or any other low cost airlines.

Tabulation

All Services Strongly satisfied Satisfied Dissatisfied Strongly

Dissatisfied
No. of respondents

Comparison between three Air Lines

Go Air:

Overall Services Strongly Satisfied Dissatisfied Strongly

satisfied Dissatisfied
No. of respondents
 Fares:
Strongly .Satisfied ___, ____, ___, ____, ____ strongly dissatisfied

Timing:
Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied

Booking System:
Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied

Staff:

Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied

Food Quality:
Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied

Safety:
Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied

Checking System:
Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied

Baggage safety:
Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied

Promotional Campaign:
Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied

Air Deccan:

Overall Services Strongly Satisfied Dissatisfied Strongly

satisfied Dissatisfied
No. of respondents

Fares:
Strongly .Satisfied ___, ____, ___, ____, ____ strongly dissatisfied

Timing:
Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied
 Booking System:
Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied

Staff:

Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied

Food Quality:
Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied

Safety:
Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied

Checking System:
Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied

Baggage safety:
Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied

Promotional Campaign:
Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied

Spice Jet:

Overall Services Strongly Satisfied Dissatisfied Strongly

satisfied Dissatisfied
No. of respondents

Fares:
Strongly .Satisfied ___, ____, ___, ____, ____ strongly dissatisfied

Timing:
Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied

Booking System:
Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied

Staff:

Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied

Food Quality:
Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied
 Safety:
Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied

Checking System:
Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied

Baggage safety:
Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied

Promotional Campaign:
Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied

13. What factors do you consider before buying an airline ticket?

( ) Availability of the ticket
( ) Quality and Service
( ) Safety and Reliability
( ) Price of the ticket

14. 10. Rate the following airlines on the basis of their overall service

Air Deccan: 1 2 3 4 5 6 7 8 9 10

1 2 3 4 5 6 7 8 9 10
Spice Jet:

Go Air: 1 2 3 4 5 6 7 8 9 10

15. How do you book your airline tickets?

( ) Via the Internet
( ) Travel Agents
( ) I never book tickets myself
( ) Airline company office
( ) Other

16. Have you ever faced any kind if disappointment from Low cost Air service provider?
( ) Yes ( ) No
If yes than mention what kind of problem you have faced.

17. Have you received any gifts from the Go, Spice jet or Air Deccan after traveling?
 ( ) Yes ( ) No
If yes than which kind of gifts u have received
( ) Earpiece
( ) Pendrive
( ) other

18. Such gift plays an important role in decision making of any service
Provider?
( ) Strongly Agree ( ) Agree ( ) Disagree ( ) Strongly Disagree

19. Have ever get the benefits by the promotional program used by the low cost provider?
( ) Yes ( ) No
If yes than mention the benefits

20. Do you remember any advertisement of Low cost airlines?

___________________________________________
___________________________________________

21. Is there any airline out of these three that you regularly use?
( ) Go
( ) Spice jet
( ) Air Deccan

22. Factors that makes difference in your decision making?

( ) Advertisement
( ) Schemes
( ) Cheaper price
( ) Brand name