Professional Documents
Culture Documents
1. Posting all cash receipts, discounts, allowances, price difference, returns and
other charge backs to customer accounts timely and accurately.
2. Maintain up-to-date billing system
3. Follow up, collection and allocation of payments
4. Carry out billing, collection and reporting activities according to specific
deadlines
5. Ensure and maintain returns being processed in warehouse and make sure the
chargeback amount does not exceed the total authorized amount.
6. Investigate and resolve customer queries
7. Process adjustments
8. After warehouse generates the receiving reports, run the credit memos in the
sales order module and make sure the credit amount is reflected on customer’s
account.
9. Perform other accounting duties as requested.
10. Organizing a recovery system and initiate collection efforts
11. Communicating with customers via phone, email, mail or personally
12. Maintaining thorough, well organized accounts receivable customer files.
13. Research and negotiate chargeback claims.
14. Reconciliation of accounts
15. Monitoring customer account details for non payments, delayed payments and
other irregularities
16. Track and investigate deductions (charge backs) from customer payments.
17. Process, transmit and run credit card transactions for customer sales and
refunds.
18. Process Debit Memos to invoice or re-invoice for any adjustment on
restocking fees, currency issues, transferring commissions/fees and co-op
salary to our agent, correction to original invoice, and transferring goods
between customers.
19. Maintain accounts receivable customer files
20. Follow established procedures for processing receipts, cash etc
21. Prepare bank deposits