SmartCom

Australasia May 2006

In this issue:
3-6 Zeon feature 7 8 10 Motorola Premier Suite of Public Safety Software enhances Western Australian Police operations Interoperable communications a critical link in emergency response Taiwan Power Company adopts Motorolas Supervisory Control and Data Acquisition (SCADA) system 11 Mesh and Canopy trialled with SA Police for Donald Rumsfeld visit

Zeon Digital Network by Motorola

Secure and clear digital communications

The future of Digital, today

Secure and Clear Digital Communications
Push-to-talk dispatch services Cellular type full duplex voice calls Short data service messaging
www.zeondigital.com.au
MOTOROLA and the Stylized M Logo are trademark of Motorola, Inc. All other product or service names are property of their respective owners. 2006 Motorola. All rights reserved.

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FEATURE

Zeon Digital heralds new era in communications

Motorola Australia has launched the Zeon Digital Network, a $50 million investment which heralds a new era in Australian two way radio communications for the business user. Zeon Digital, a public access network, is offering high quality digital Push-To-Talk (PTT) dispatch services, full duplex individual and telephone voice calls, Short Data Service (SDS) messaging and mobile data applications via a single, trunked high speed integrated digital network. The network also provides optional high level encryption services to protect both voice and data communications. It will be available for commercial use in April in greater Melbourne, May in greater Sydney with Brisbane due for rollout later in the year. Zeon Digital builds on Motorolas Mission Critical Internet Protocol (IP) platforms to deliver functionality, security and network availability to Australian businesses both large and small. Such services were previously only viable for large Emergency Service organisations. Zeon Digital is a fully scaleable solution for organisations with three units up to as many as 10,000 units. Users can communicate simply and clearly to either single users or groups via voice calls, data calls or connecting in full duplex to external telephone networks, functionality not previously viable for Australian two-way radio users. The additional GPS functionality of the handset allows the system to integrate with mapping solutions enabling an organisation to track and manage its workforce, thereby driving improved efciency. With the users ability to instantly send his or her location (through GPS) by the activation of a single push emergency button, Zeon Digital also signicantly increases the capability of an organisation to respond quickly and effectively to dangerous or other critical situations. Zeon Digital will operate xed and variable price communications plans starting from $35 per month depending on the airtime required and the plan selected. Motorola Australia Managing Director Government and Enterprise, Spiros Nikolakopoulos, said, The Zeon Digital Network is a major step forward in business communication in Australia. Its the start of a new era in value-added radio communications services, providing general users with features and availability previously only available to much larger users such as the police and emergency services. The Zeon Digital Network provides an ideal solution for users from SME and B2B, through to mobile workers such as couriers, the hospitality industry and security personnel." he said.

Spiros Nikolakopoulos, demonstrates the new MTP850

We are condent that Zeon will revolutionise the two-way market in this country and introduce a whole new generation of users to the benets of Motorola radio.
David Gallagher, General Manager, Motorola Premier Dealer Bearcom

"Zeon not only further strengthens Motorolas position as the industry leader but extends the gap between it and its competitors.
Michael Scarano, Sales Manager, Motorola Premier Dealer, Crosscom

"We are very excited about the impending launch of Zeon and think it will be an absolute winner."
Glen Walton, Director, Motorola Premier Dealer, BTW

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FEATURE

Harnessing the strengths of the Motorola Zeon Digital Network

Zeon Digital unites voice, messages and mobile applications via a single, integrated and dedicated network, created through innovation and experience. Zeons digital data solution enables a wealth of new applications. From the mobile ofce and command and control to GPS location of vehicles and personnel onto an electronic map, to solutions that remotely monitor river ow and ood defences. Through the efciencies gained from digital, Zeon links the range of voice, telephony and data services, then enhances these through the implementation of features uniquely designed to meet customer needs.

Coverage
Greater city coverage provides seamless roaming across the Zeon Digital Network.

Stay in touch for improved team safety

Managed operating expenses

Fixed monthly call plans assist budgeting of communication costs. With three services available on one network with one radio you can further manage cost by using the most appropriate call type. Group calls provide efcient instant calls to all team members. Mobile data services improves staff efciency with SDS, WAP and GPS capabilities. Cellular type calls offer full duplex telephone access.

Personal protection for vulnerable staff is simply too important to be left to the individual. Motorola has taken user communications one-step further through the introduction of the optional personal safety feature. Emergency calls are supported through an optional emergency panic button. When activated, a priority call raises an alarm with the dispatcher, supported with visual information on the originators identity and site location.
Encrypted communications for added security

Motorola is the leading provider of secure digital solutions. Since delivering the rst encrypted terminals in Europe, Motorola has now delivered over 100,000 globally. Motorola Zeon Digital terminals support air interface encryption algorithms, preventing interception of speech and data communications. Security is further added by over-air enabling / disabling should the radio fall into the wrong hands.

Expand your communication capabilities

Secure communications

Maintaining private and secure communications is increasingly important. By adding Zeons secure services, communications are not compromised. Critical messages get through no degradation in audio quality or range with secure communications Remote secure key re-programming through over the air re-keying Users concentrate on day-to-day operational activities security management simply runs in the background

Data solutions
Not all customers are the same. Zeon Digital offers a wide range of digital high speed data solutions to meet the unique requirements of customers from transportation, construction, manufacturing, and municipal to security and hospitality. Customers around the world are harnessing the power of Short Data Services (SDS) and packet data technology to improve their efciency, increase safety and provide enhanced functionality. Zeon's array of solutions include

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SDS, WAP GPS, vehicle location, database , access, telemetry and complex vehicle dispatch and management.

Reliability
Every day millions of people around the world place their trust in Motorolas products. For more than 70 years Motorola have been supplying the most effective handsets to police ofcers, re-ghters, paramedics and many other professionals. Motorolas entire product range is subjected to a rigorous accelerated life programme, simulating over ve years of tough usage including water, dust, drop and shock testing and aggressive temperature performance, meeting and exceeding international standards of quality and performance. Customers continually evolving businesses ensure that Motorola is constantly developing new applications and features to meet their operational needs. The MTP850 portable radio and MTM800 mobile radio boast a wide range of technological advances developed in response to myriad real-world requirements. From security, retailing and hospitality, to commercial enterprises in industries as diverse as utilities, manufacturing, construction, logistics and transport the need for secure and clear communications has never been more important.

NETWORK FEATURE COMPARISON

Analogue Radio Networks (e.g. SmartNet)

Zeon Digital

Analogue Digital Fleet Communications Push to Talk Broad Coverage Seamless Roaming Voice Encryption Private Group Call Telephone Interconnect Data SDS WAP GPS Integrated Portable GPS High Speed Packet Data Capability for Customised Solutions Support 24/7 Fault Reporting

Half Duplex

Full Duplex

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FEATURE

MTP850
True colour. Truly original
The MTP850 user friendly cellular style interface with high resolution colour display ensures that digital communications have never been as easy to manage. From data queries to image sharing, the MTP850 with its 65,000 vivid colours offers accurate reproduction of graphics, including maps and illustrations.

Expanding the MTP850 capabilities

The MTP850 offers seamless and efcient coordination, control and response for staff operations. Motorola takes this a step further to maximise productivity through its accessory range to turn a great radio into a customised communications solution. Every Motorola accessory is designed to deliver peak performance, so adding the proper headsets, microphones, chargers and carry cases will ensure enhanced productivity.

FTN6575 Dual pocket desktop charger base

Safety through location

Safety and efciency are critical factors for any business. The integrated GPS location service allows users to be located instantly.

RNM5042/PMLN4621 Remote speaker microphone with emergency button/ D-hook receiver earpiece

MTM800
The MTM800 is Motorolas latest digital mobile terminal and forms part of a new platform for mobile voice and data communication. By delivering fully integrated voice and data services it ensures users have access to up to date intelligence, enabling them to make truly informed decisions. The MTM800 mobile solution has been designed to operate in the most demanding environments where communication and timing are vital. With a range of accessories the terminals can be mounted on the dashboard, desktop, remote car mount or used as a pure data modem for data-only applications. A large graphic display and a dedicated emergency button make it ideal for security, transport and industrial users. The MTM800 uses Motorolas latest digital architecture which includes a powerful processor, enhanced memory capacity and wideband RF platform. In addition the inclusion of an integral GPS receiver and support for encryption provide state of the art technology in the terminals. Addressing the growing use of mobile data, the MTM800 offers support for true IP multi-slot packet data, offering high speed data-rates and enhancing the effectiveness of database queries and le transfer. Professional users of mobile radios have specic needs, requirements and working conditions within a highly demanding environment. Motorola provides complete two-way radio communication solutions with a wide selection of microphones, speakers, in-vehicle accessory kits and remote mounting kits. Professional users can customise their MTM800 mobile terminal to satisfy their individual communications needs above and beyond those already incorporated in the standard package.

Safety through design

Communications need to be quick and easy to be effective, so the MTP850 has been designed to protect users, from its high quality voice call to its size. At only 12.5 cm height, it is easy to carry, but its big where it matters, with large emergency and push to talk buttons.

FTN6582 Breeze headset with boom microphone and

Safety through secure communications

Maintaining private and secure communications is increasingly important as potentially sensitive information ows back and forth. With this in mind, the MTP850 has been designed to support secure air interface encryption.

FLN9469 Vehicle Power Adapter

Durable and robust

Every Motorola digital model passes an accelerated life testing process which simulates a ve year life span; these vigorous tests ensure that the MTP850 meets some of the highest levels of military robustness (MIL-STD 810) and industrial STD - IP54.

Designed to deliver. Designed for the future

Building on Motorolas data capabilities, the MTP850 is capable of supporting new and exciting applications such as SDS and WAP communications. Access to databases, directories or folders will be as simple as using a computer for timely and dependable communication.

a b c NTN8371/FTN6595/WADN4223 Acoustic tube for low noise environments/Surveillance kit/ Over-the-ear style receive earpiece

Performance matched accessories

Motorola accessories are designed as an integral part of the radio system and tested to ensure they are performance matched All of which are created . and built to rigorous standards, then Accelerated Life Tested to simulate ve years of service.

RLN5720 Belt worn soft leather carry case with integrated belt clip

FTN6707 Surveillance kit -2 wire earpiece with combined Microphone & Push-To-Talk

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TECHNOLOGY

Motorola Premier Suite of Public Safety Software enhances Western Australian Police operations
In the late 1990s, the Western Australian Police (WAPOL) was faced with major technological and operational challenges, not the least of which was an ageing, end-of-life command and control system. Business processes seldom realised the operational efciencies the organisation was capable of; and worst of all, management had little hard data to use for streamlining operations and making strategic planning decisions. The CADCOM project was born to alleviate these issues and propel the WAPOL into the 21st century by sourcing a state-of-theart command and control, telephony, and reporting tool solution. The end result, after considerable research, was the installation of The Motorola Premier suite of Public Safety Software. Both technological and operational issues drove WAPOL to seek new solutions said , Inspector Rick Corkill, Operations Manager, Police Communications Centre. We required the latest technology to replace our end-of-life command and control systems. We wanted a t-for-purpose system that would help create business processes that would enable us to establish standardised procedures, increase ofcer safety and reduce reliance on human interpretation. We wanted to increase our awareness of available resources, and introduce a level of accountability into the dispatch process on both sides of the radio. Day-to-day, this means better distribution of the workload and enhanced levels of ofcer safety. In the long run, this translates into accurate data for good strategic decisions. We wanted to ensure the system didnt lock us in to any particular technology and that going forward we would be able to work with new technologies as they became available. Motorolas solution enabled us to achieve all of those goals. The Motorola Premier suite of Public Safety Software includes applications such as Premier CAD - used to capture, update and retrieve event and resource data; Premier ATM (Advanced Tactical Mapping) - used to display real-time event and resource information graphically on a map; and Premier DSS (Decision Support Software) - used to store and provide data for use in reporting and analysing operational data. Motorola developers interfaced to several existing WAPOL databases, and wrote custom software for automating CAD database maintenance. Motorola worked closely with the WAPOL team, which developed a system of Integrated Project Team (IPT) workshops to analyse WAPOL requirements. Premier CADs exibility enabled us to limit change-management issues, because of its ability to be congured to meet our existing business rules; additionally, the new functionality of the system enabled us to introduce some of the standardisation of operational procedures we wanted to achieve, Inspector Corkill said. Efciencies have been achieved. Now that we have a full years worth of DSS data, a complete suite of reports have been created, and are a key element in providing managers within the service with the tools they need to accurately track resource allocation. Performance measures can now be assessed across a range of activities - response times, time spent in admin tasks and resource demand, in relation to sub districts and regionally. Motorola provides a front-line support team on the ground, and is able to handle 95 per cent of the issues within minutes. Many second-level and product issues are handled within Australia, some in Perth, while others are handled by a team of software developers located in Motorolas Brisbane ofce. Kerry Nolan, lead developer on the Brisbane support team, says, We are not working with book-keeping applications where someones bank balance may be wrong for a couple of days. We are dealing with life and death stuff. If we dont get it right, someone may not get the emergency response they require. Last year, WAPOL selected Motorola to provide a Motorola ASTRO 25 digital trunked radio network to further enhance its operations. The project includes mobile data and automatic vehicle location applications to further enhance the operational efciencies achieved with Premier CAD.

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TECHNOLOGY

Interoperable communications a critical link in emergency response

Responders most often have only minutes if not seconds to make critical decisions that could potentially result in a life or death. Undeniably the use of technology and communication devices will help to speed up the co-ordination and response capabilities critical in managing any emergencies. Hurricane Katrina, the London bombing, as well as the Asian Tsunami were disaster nightmares, not only in lives lost, but in the extent of the damage and restoration required to put lives back on track. These lessons have stressed the need for public safety agencies to look beyond a silo communications network for each responding agency to a multi-agency communications infrastructure to facilitate interagency cooperation and communications.

These unexpected disasters remind us about how important it is for the emergency response and relief teams to be able to rapidly deploy and effectively communicate as one to facilitate rescue efforts. Motorola has worked with numerous government, public safety and military agencies to address critical requirements to enable them to seamlessly integrate and communicate interoperably from the scene of natural disasters or manmade incidents.
Jeff Spaeth vice president Motorola Networks & Enterprise Mobility Solutions business Asia Pacic

From surveys and the recent events, it appears that while some of the public safety agencies were able to communicate within themselves, many other relief agencies were unable to communicate with one another because their networks were not interoperable. This interoperability challenge is not new. Neither is it sparked from the recent catastrophes. These unfortunate events have simply exposed the inadequacies of poor planning, lack of preparedness and obsolete technologies. Public safety agencies would need to rst standardise the network of their emergency response communications infrastructure in order to be better prepared when the next disaster strikes.

Check on existing radio systems. Can your radios communicate with other public safety agencies in the region? Does the radio system have a backup when lines of communication become overloaded or sustain damage? Set up a robust command and control centre. More often than not, the root problem of a fractured communication response lies with the lack of command and control over the resources responding to emergencies. A C4i (Command, and Control, Computer-aided and Communication intelligence) system creates the unied infrastructure needed to coordinate and control emergency response mobilising resources and coordinating activities across the different cross-functional agencies. One case in point is the public safety Emergency Communications Centre (ECC) for Arlington County, United States. The ECC serves as the 911 and despatch centre for the countys police, re and emergency medical service departments. When the Pentagon was hit on September 11, 2001, the ECC immediately contacted three of its neighbors the city of Alexandria, Fairfax County and the Airport Authority at Reagan Washington National Airport, to assemble a signicant contingent of equipment and personnel at designated staging points near the county line. The cooperative action was simplied because all area agencies were equipped with Motorolas ASTRO radios that work on the 800 MHz system. In addition, all the radios used by Alexandria, the Airports Authority, Fairfax County and District of Columbia re and EMS departments are pre-programmed for interoperability. That meant 900 radio users all with differing mission requirements and priorities were able to synchronise rescue efforts and communicate through the ECC. Closer to home, the Hong Kong Police Force, a force of 28,000 ofcers turned

Strengthen the backbone

As a leading provider of mission critical communications for rst responders, Motorola backs the call for true interoperability between rst responders. In an ideal world, interoperable communications should form the backbone of all national security initiatives. However, public safety agencies are often confronted with issues on spectrum availability, standards, and technology compatibility. To achieve communications interoperability where rst responders can communicate and operate privately and securely as one, these steps need to be taken: Create a thorough well-coordinated action plan. A comprehensive framework of interoperability will help public safety agencies prepare for seamless, concise and responsive interagency communication well into the future. Establish standards for response that assure maximum communications between agencies. All agencies, including despatchers and incident commander should have the ability to organise their response and command and control on a common radio frequency.

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to Motorola to replace its aging Command and Control Communication system (CCII) with a third generation Command and Control Communication system (CCIII) which integrates the 999 Emergency Telephone System (ETS), Mobile Computing System (MCS), Automatic Vehicle Location System (AVLS) and Geographic Information System (GIS) to centralise command, communications and inter-communicate as one for efcient deployment of resources in times of emergency and in their daily policing operations.

Level 5: System-specic roaming

Similar to roaming within a cellular system, this approach allows a user to maintain communications outside the coverage area of the home system in a neighboring jurisdiction, but only where pre-arranged agreements are in place.
Level 6: Standards-based shared systems

Enabling interoperability
Today, a wide range of interoperability solutions are available. The plan for interoperability depends on the availability of additional spectrum, new technologies and available funding. The following six levels of interoperability represent the most common communications solutions that public safety agencies and departments can consider when planning for interoperability.
Level 1: Swap radios

The most sophisticated interoperability approach, this solution involves different systems operating on a standards-based, shared infrastructure with compatible subscriber units working on both their home system and the shared network. This method ensures advanced features can be used by all radios and provides a migration path to future technologies.

More than technology rescue

Motorolas state-of-the-art mission critical communications solutions have proven their worth in enabling multiple agencies to respond to crisis situations. In addition to aiding rst responders, Motorola's communication devices have played a key role in enhancing routine crime ghting and law enforcement efforts every day. In Australia, the Victorian Government has put in place an integrated public safety Astro-based Mobile Data Network (MDN), a new generation wireless communications network that forms the centrepiece of emergency services despatch, response and data capability. The police and paramedics agencies can now access the network via in-car touch-screen computers which are linked to centralised Victoria Police and Metropolitan Ambulance Service databases and despatch hubs. The MDN has signicantly reduced response times and allowed police and para medics to arrive at emergency and crime scenes better briefed than ever before. Most importantly, the Victorian system is independent of the radio system, providing mutual redundancy. The Government has stated that this capacity is vital for the States disaster planning and response capabilities. As the recovery phases for the most recent global disasters are now underway, we cannot be complacent that such crises will not happen to us again. It is not a question of who it will happen to, but when it will strike. In a crisis, preparedness is better than cure. BENEFITS OF INTEROPERABLE COMMUNICATIONS Preparedness: Having an interoperable communications system can ensure readiness when multiple responders arrive on scene. Detection: Ensuring the timely exchange of information and records, including access to crime databases, gives all responders the background they need on criminal suspects. Prevention: Having the right tools in place to share information means the facts are available to facilitate quick decisions. Protection: Knowing an individuals criminal background can mean the difference between an immediate arrest and putting a suspect back on the street. Response and recovery: Ensuring seamless coordination on the scene can mean local, state and federal agencies are working together at optimal levels. Incident management: Developing interagency plans means radios can be quickly redeployed to inter-agency communications channels.

The most basic interoperability approach. One agency or department provides its own radios to another department working a common emergency scene.
Level 2: Talkaround

With this solution, ofcers using one system can talk directly to those using another through their individual radios. Multiple radio users all communicate on the same transmit and receive frequencies in the conventional mode. This option is best applied in situations where there may be as few as two or three agencies responding to an incident.
Level 3: Mutual aid channels

Mutual aid networks use dedicated infrastructure and frequencies to deliver interoperability. Widely used in public safety, this solution includes dedicated spectrum and infrastructure to deliver communications interoperability.
Level 4: Gateway (console patch)

This approach uses specialised boxes to enable the connection of two otherwise incompatible communications systems. An ideal solution in public safety situations where a temporary connection is required, the gateway solution uses a dedicated device to connect systems together, rather than connecting individual radios together as in the Talkaround solution.

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TECHNOLOGY

Taiwan Power Company adopts Motorolas Supervisory Control and Data Acquisition (SCADA) system
Geographically, the island of Taiwan experiences wide uctuations in climate between seasons. June through August marks the rainy season, when monsoons are most likely to hit. Earthquakes and typhoons are the two major natural hazards on the island. In 2004 alone, six typhoons hit the island, resulting in mudslides and heavy rains that severely damaged the Taiwan Power Companys (Taipower) hydro power and power supply facilities. Despite the changes in the external environment, Taipower, a public utility and predominately a service company, remains committed to supplying high quality, stable and reasonable rate power, strengthening service measures to satisfy customer demands, and enhancing the nations competitiveness. With a generating capacity of more than 33,000 MW, the state-owned utility serves nearly 11.1 million industrial, commercial, and residential customers. To prevent or minimise the impact of power losses, electric distribution automation solves the problem by controlling power transmission and distributing it through an automated system so that electricity can be made available evenly and on-demand for organisations and communities to enjoy cost savings. With these objectives in mind, Taipower awarded a contract to Motorola to provide a Supervisory Control and Data Acquisition (SCADA) system, MOSCAD, for power automation and distribution in Taipei South District, to replace the existing system. This marks the largest SCADA award for Motorola in Asia Pacic and was awarded as part of a larger project awarded to TECO Electric & Machinery Co., Ltd and SNC-LAVALIN Energy Control Systems Inc. The SCADA system is scheduled for delivery in early 2006, and will be introduced to other districts in Taiwan in the future.

MOSCAD addresses automation for fault management, monitoring, correction

One of the major requirements from Taipower was that the new system had to play a critical role in the automation process for fault management monitoring and correction. This will enable Taipower to manage remote control operations effectively. With an automated electrical distribution system powered by Motorolas reliable and intelligent MOSCAD solution, Taipower will be able to: Detect faults on feeders that cause switch problems and identify problems on the distribution network for immediate rectication Monitor the voltage level and send a message remotely when the level slumps below a certain set point Collect data and generate reports that will help the company to rectify, manage and prevent faults and problems.

The MOSCAD system will serve as a feeder dispatch control system to remotely monitor and control the power distribution network. It includes eight Feeder Terminal Unit (FTU), more than 560 Feeder Remote Terminal Unit (FRTU), Feeder Automation Software, Optical Fibre Network and Integrated Services. MOSCAD automatically performs the functions of fault detection, isolation and service restoration, remote control and monitoring of line switches, as well as providing an event logging and loading report. This allows for a consistently high quality of electricity supply to be maintained in the distribution network. The system will also monitor the security of all remote sites and report unauthorised entry, high or low temperature, high humidity, and other conditions as alarms requiring human intervention. This enables Taipower to protect its critical infrastructure and respond quickly when an unexpected situation arises. The system RTU complements the existing bre optic system that provides data transmission in the distribution network. It is capable of supporting wireless VHF/UHF radio transmission for future expansion in other districts in Taiwan where the deployment of wire-line communications may be difcult.

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TECHNOLOGY

Mesh and Canopy trialled with SA Police for Donald Rumsfeld visit
Motorola successfully demonstrated its wireless broadband capabilities when United States Secretary of Defence Donald Rumsfeld and Deputy Secretary of State Robert Zoellick visited Adelaide late last year for a meeting with Australias Foreign Affairs and Defence Ministers. Motorola set up a surveillance network via Mesh-enabled technology and Canopy wireless broadband solutions at key security checkpoints, enabling real-time video streaming back to the Command Centre. A network of xed cameras was installed at key points in the hotel and meeting centre precinct whilst Mesh-enabled technology enabled airborne surveillance from a police helicopter camera. Two elements of the exercise particularly impressed the police the speed of network deployment and the quality of streamed video in a wireless mobile environment.

PRODUCT WATCH

Motorola launches its next generation 3G handset in Australia

The Motorola V3x is a fusion of the hugely successful RAZR design and impressive multimedia functions. To gain maximum exposure of the V3x in Australia, Motorola implemented exclusive deals with 3G carriers and developed an interactive global viral game that introduces and demonstrates the V3x marketing campaign concept of RAZRspeed. The Motorola RAZR V3x represents all that is great about the RAZR design story enhanced with the performance of 3G. The V3x is feature packed with a 2-megapixel camera, real-time two-way video calling, still and moving image capture, progressive downloading, 3D graphics, Bluetooth wireless technology that supports wireless stereo sound all encased in the sleek and stylish RAZR form. Motorolas channel strategy was to offer three varying colours exclusively to individual 3G carriers. black is sold exclusively through 3, silver exclusively through Vodafone and blue is offered through all carriers including Optus and Telstra. The RAZRspeed interactive viral is a game that demonstrates what the speed and functionality of the V3x can do for the user. With the V3x, they can harness the speed of 3G to effectively slow down and take control of the digital world we live in. Similar to an athlete in the zone after receiving an adrenalin rush, consumers can switch to RAZRspeed, stepping into a more intuitive, productive, focused, incontrol reality. The viral can be viewed at: www.whatisrazrspeed.com The viral link was sent to consumer, lifestyle and technology media accompanying the V3x release. The interactive game was hosted by the Motorola site and linked to further information about the V3x and Generation HERE fast facts. The highly anticipated V3x is setting new standards for 3G handset functionality and design and is expected to be a huge success both in Australia and globally.

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PRODUCT WATCH

ATEX (Atmospheres Explosibles) Directive 94/9/EC

Motorola has introduced a range of Intrinsically safe handsets for hazardous environments which comply with the ATEX Directive 94/9/EC. Introduced in 2003, this is the European Union directive to which all two-way radios must adhere if used in potentially explosive environments. It replaces the Cenelec classication in all European Union member states and EFTA countries. All Motorola Professional Series ATEX Portable Radios are approved to ATEX Protection Classes II 2 G EEx ib IIC T4 and II 3D IP5X T60C for gas and dust protection when used with the leather carry case supplied. Hazardous environments such as oil reneries, recycling sites and chemical manufacturing factories pose health threats and risks to radio users, as these environments are highly susceptible to explosion. Motorolas ATEX approved Professional Series Portable Radios give team members instant access to one or many colleagues at the touch of a button, without compromising safety, and allow constant contact should a critical situation need resolving. At Motorola, safety is a top priority. Motorolas radio equipment and accessories are tested to be intrinsically safe for use even in environments to that are classied hazardous, according to local and international safety standards. Motorolas adherence to rigorous science-based safety standards and considerable research in radio frequency technology provide users a sound basis for condence that our radios are safe to use. Motorolas Intrinsically Safe (IS) approved radios are ergonomically designed and engineered for performance. The radios are laboratory tested to function well and operate in both normal, extreme work conditions and/or explosive environment. Here is a checklist to review when using radio communications equipment in a potentially hazardous environment: Always look out for the intrinsically safe label. The certication label indicates that the radio equipment has been tested and satises the safety standards according to approving agencies including Factory Mutual Research Corp. (FM), Underwriter Laboratory (UL), Canadian Standards Association (CSA), the US Department of Labor Mine Safety Health Administration (MSHA), IEC and CENELEC.

Which radio is right for me?

Feature GP329 Ex GP339 Ex 255 PL/5-Tone 3 Channels 16 Signalling PL/5-Tone Programmable buttons 3 Keypad Contact List Speed Dials Backlit 14 character display Lone Worker Function Make Telephone calls* Receive Telephone calls* Status Messaging Dynamic Regrouping
*Requires additional interface

Always ensure that your radio equipment is designed to meet specic rating capability and has been tested safe for use in the specic environment. Always check with the local health authority on the approved and certied list of equipment permissible for use. Do not use non genuine accessories with original products as this could potentially result in equipment that is not approved or is unsafe for use in a hazardous environment. Always maintain and repair ISapproved radios at Motorola authorised service centres to ensure they maintain intrinsically safe standards. Motorola manufactures radios to meet Factory Mutual standards and has recently launched a new range of radios that meets the ATEX standard. For more information on ATEX protection classes call your Motorola dealer for a comprehensive brochure.

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EVENTS

Ausrail Plus 2005

Held at the Sydney Convention Centre in November this exhibition attracts an estimated 4,000 senior decision makers in the rail industry. Motorola participated in this, Australias premier rail event, to showcase Motorolas leadership in wireless broadband through Canopy and Mesh products. Motobridge was also demonstrated on the stand along with TETRA and APCO portables, mobiles, the MW800, and a range of accessories. One of Motorola's premier dealers, LAN1, participated on the stand and a multi access rail concept with Base 2 was also demonstrated.

Fun in the sun - APCO Australasia Event

Motorola featured strongly at the third annual APCO Australasia event held at the Royal Pines Golf Resort on the sunny Gold Coast, Queensland. Building on APCO Australasia 2004, the event attracted more than 30 exhibitors and more than 260 delegates some from as far away as the UK, Canada and USA. Motorolas interactive MOTOVision exhibit showcased seamless mobility with pre-emptive intelligence, multimedia content and mission critical data being shared across the CAD system, the in-vehicle data terminal, and the handheld HC700. This demonstrated the ofce on a belt concept, backed by our mission critical P25 and broadband networks. Police chief, Walter Ricky Ricks from Orange County in the United States, featured as a keynote speaker and conveyed some rst hand experiences from Hurricane Katrina, mentioning some of the great support that Motorola provided to the affected areas.

Ride to Cure Diabetes

sponsored by Motorola
Motorola sponsored this years JDRF Ride to Cure Diabetes fundraising event held in the picturesque Barossa Valley, South Australia in January. This spectacular bike ride event passes through some of the most beautiful locations in Australia and through the funds raised, offers a chance to make a difference in the lives of many brave Australians that have diabetes. The Motorola logo featured on refreshment stations and the jerseys of many of the riders.

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LOCAL NEWS

The South Australian Metropolitan Fire Service (SAMFS) will soon be adding MW800 units to its eet with access to multiple networks.

South Australian government selects seamless mobility solution Motorola sponsors ARIA charts
The Australian Recording Industry Association (ARIA), Motorola Australia and New Zealand and dmg Radio Australia (Nova) have formed a strategic alliance signalling a new era for Australias ofcial music charts, the ARIA Charts. Motorola has become the ofcial sponsor of the ARIA Charts and gained co-naming rights to a range of key ARIA events, including the annual ARIA Awards and the ARIA No.1 Chart Awards. The alliance has also enabled the re-launch of ARIA printed charts, available to consumers through retail stores across Australia. It has also opened the door to the introduction of an array of exciting new Motorola promotions surrounding local and international artists and new releases. Importantly, the ofcial Motorola ARIA Chart is being broadcast on the Nova network, hosted by Jabba, each Sunday afternoon. Andrew Volard, Managing Director, Motorola Mobile Devices, Australia and New Zealand, described the alliance as a natural extension of Motorolas existing support for the music industry.

The SAMFS said both the product and Motorolas extensive track record with Mobile Data Terminals were inuential in the decision to award both the processor and interface elements to Motorola, despite protracted engagement with other vendors. This solution will be used by the SAMFS to enhance its operations and to transfer data seamlessly across the Government Radio Network and CDMA network.

Motorola Australia Employer of Choice for Women for third consecutive year
reects the changing face of a company that is beneting from its appreciation of the role and inuence of women in the workplace. "The real benets touch as daily as we undertake our roles more effectively in an increasingly diverse and innovative environment. Motorola Australia has, for the third consecutive year, been recognised by the Australian Government for its diversity and workplace practices. Motorola was one of only 116 companies to receive an Equal Opportunity for Women in the Workplace Award for 2006, based on the creation of work cultures that support and advance women. Employers of Choice are organisations that have: policies in place to support women across the organisation; transparent and effective processes and strategies to support a commitment to full utilisation and development of all employees; an inclusive organisational culture that is championed by top management and driven by senior executives. Motorola is committed to continual improvement of its work place practices to make the company an even better place to work, he said.

Telecommuting - Parental leave - Job sharing

Recognising that people have different needs at different times in their careers, Motorola has regularly enhanced its exible work practices to include telecommuting, parental leave and job sharing. Motorola has a strong corporate social responsibility commitment and as part of this, it supports Career Expositions and University events. Some of the activities to date have included: Sponsorship of Go Girl, Go for IT programme Prizes for women achieving the highest scores in University Engineering Course in Western Australia.

Jabba, host of the Aria Chart broadcast

Motorola Australia Managing Director, John Gherghetta, said, "The award

Smartcom 15

Kalgoorlie Consolidated Gold Mines boosts productivity with MESH technology

Australias rst MESH wireless network was successfully commissioned by Kalgoorlie Consolidated Gold Mines (KCGM) in October, boosting productivity at one of Australias largest gold mines. Situated approximately 600 kilometres east of the Western Australian capital, Perth, the KCGM Kalgoorlie mine produces up to 900,000 ounces of gold a year. The MESH network was successfully commissioned in the massive KCGM Super Pit (around 3.5km long, 1.5km wide and 360 metres deep) where gold is mined 24 hours a day, every day of the year. Global Communications Services (GCS) in Kalgoorlie, one of Motorolas Premier Dealers, seamlessly implemented the MESH wireless network access points using Motorolas Canopy system as the backbone to extend the KCGM computer network into remote open pit locations.
Ross Cameron,CGS Business Development Manager observed,

Kalgoorlie Gold Mine Superpit

high precision bucket positioning system on Shovel 109. Since the initial installation Shovel 105 has migrated to the network with plans for two more shovels in the near future. This realtime system uses high precision GPS and arm geometry sensors to allow the shovel operator to accurately position the teeth of the bucket. This is done by viewing a graphical representation of the shovel on an LCD touch screen computer which is oriented by GPS coordinates. As this display is set against a background map showing different coloured ore blocks the shovel operator is able to see where different grades of Ore are to within 10cm, and also avoid potentially hazardous void areas. It was the need to reliably transfer these map les and operating data from the BenchManager system to the control room which prompted Wenco to suggest that KCGM install a MESH network. Because KCGM already had Motorolas Canopy system installed along with a substantial number of two-way radios they were very comfortable with Motorola solutions and with GCSs ability to implement and support the network. Prior to this precision system of accurately identifying the different grades of ore and waste it was done by an independent lower-precision system, off drawings and people pointing. Benchmanager/Mesh eliminates human error and costly mistakes, estimated to be up to $9,000 per truckload, if high grade ore was mistakenly dumped into the waste pile. Although Benchmanager/Mesh was the main purpose, immediately other benets became obvious. The IT division and Dispatch Engineer can now do remote computer maintenance and there are other departments using the system, such as surveyors, managers and radio technicians. For instance, previously surveyors would take 30-45 minutes to get into the pit, drive up to do calculations, then drive back down. If they forgot something and had to drive back up to the top there was a huge loss of productivity. Now they are able to answer emails, collect data and do eldwork out in the eld whilst connected to the administration network. As the Super Pit gets bigger and with the MESH Network in place, future applications could encompass mobile ofces in the shift bosses vehicles perhaps, with instant access to all the information they need, safety documentation and bulletins, email, production monitoring screens, incident reporting applications, webcams and even a VOIP internet telephone. Reardon states, The system has been rock solid since the installation and is currently meeting all of KCGMs expectations.

"It has been an exhilarating time for GCS to be involved in the rst Mesh installation in Australia and we fully appreciate the faith that KCGM has shown in both Motorola technology and our company"
MESH was the obvious choice since towerless infrastructure and self-forming capabilities make the network easy to deploy. That, and the fact that it is the only self healing, self routing wireless equipment that can satisfy the requirements of a connection 24/7in a constantly changing and harsh RF environment. In effect, all users of devices (laptops, PDAs) in the pit form a web of connectivity back to the KCGM network vastly increasing the coverage area. Chris Reardon, Planning and Technical Superintendent at KCGM said, This ability is extremely useful in the open pit environment where the main application for the technology is on moving shovels and could easily be extended to haul trucks and dozers in the future . The main driver for installing the MESH network was as the communication infrastructure for the new Wenco BenchManager

Smartcom 16

PEOPLE

Proles

Jason Beaumont has joined Motorola as Manager of Wireless Broadband Business and will move from his hometown of Sydney to take up the role in Melbourne. Jasons nine years experience in the telecommunications industry includes being involved in the deployment of the rst ADSL lines in Australia, and demonstrating the technology to Telstras internal and external customers. Prior to joining Motorola, Jason project managed the development of Alcatels leading Multi Service Access Node (Litespan), a single platform capable of delivering Transmission (SDH), ADSL and Narrow Band telephony, widely deployed in Telstras network. He was also the business development manager responsible for Access Control Plane portfolio which has been integral in the wholesale of Telstra ADSL in Australia helping grow Telstras network from handling 300,000 ADSL subscribers to over 1.7 million. Until starting with Motorola, Jasons responsibilities included business development for Alcatels Next Generation Networks including VoIP , Broadband applications and Triple play in Australia and New Zealand. Jasons recreational interests include keeping t, good food, live theatre and travel.

William Waterworth, previously Area Manager for Motorola Government Enterprise Mobility Solutions in New Zealand, has joined Motorola Australia as the General Manager for Motorolas new Zeon Digital division. William rst became a Motorolan in 1996 when he was General Manager of Sales for Mobile Devices. He was subsequently promoted to General Manager, Mobile Devices, NZ before leaving to become the General Manager of a large cellular dealership. He returned to Motorola in 2003 as the AAD account manager for New Zealand transitioning to Area Manager for GEMS New Zealand in 2004. Objectives of launching the new Zeon Digital network include making it the most preferred two-way radio service in Australia. It will bring about a signicant change in the two-way radio market, similar to the change from analogue to digital in mobile phones, with features, functions and services never seen before in the Australian market. Williams recreational interests include free diving, spear shing, scuba diving, power boating and ying.

Tracey Brewer, New Zealand Area Manager for Indirect has joined Motorola from Cellnet (NZ). Tracey lived and worked in London for most of the eighties, the last few years of that decade working for the BBC in radio music production. Back in New Zealand, in 1990 she started in IT Distribution and from there moved in 1997 to Ericsson Communications, rstly on the New Zealand Telecom account and then on the Vodafone account where she managed the channel for mobile phones and microwave equipment. In 2001 she set up the IT Distribution arm of Cellnets business (IT Wholesale) in New Zealand growing the business over the next four years from $5M to $35M. Tracey loves playing the ute, reading and eating good Italian food.

Smartcom 17

Proles

Moira Quigley, after four years as Motorolas Australasian Country Financial Controller, has been appointed to General Manager of the Indirect Business in Australasia. Moiras career with Motorola began in 1988 in Auckland, New Zealand as Accountant for the NZ branch ofce, before relocating to Australia in 1991 as Distribution Controller for the Land Mobile Products Sector. Some of the major projects in which Moira played a key role were Metrail and the New South Wales GRN. After becoming the Australian Finance Controller for the Radio Network Solutions Group in 1995, Moira relocated to Hong Kong in 1997 as Project Accountant, overseeing major projects in the Asia Pacic region. After two years in Hong Kong Moira returned to Australia as Finance Controller for the Commercial, Government and Industrial Solutions Sector working on some of Motorolas major business successes including South Australian GRN, BEST MDN and MMR, West Australia Police as well as Indirect, AAD and Service businesses. Prior to commencing her career in nance Moira spent three years overseas in London and Switzerland where she became an accomplished skier. As well as skiing Moira lists her interests as gym, running, travelling and reading, along with a recent foray into golf lessons. Moira holds a Bachelor of Commerce from Canterbury University in Christchurch, NZ, a Masters in Management from Monash and was a 2000 Finalist in the Private Sector of the Telstra Victorian Business Womens Awards.

Paul Guerra, after ve years of successfully leading the indirect business in ANZ, has been promoted to VP Asia Pacic Indirect Sales for Networks and Enterprise in Singapore, having overall responsibility for indirect sales for Asia Pacic. Reporting to him will be the Asia Pacic regional eld sales team. Paul joined Motorola in 1989 as a Project Engineer and in mid 1990 moved into Project Management to manage the implementation of some of Motorolas major projects such as Metrail and RAC-WA mobile data. In mid 1993, he joined the Victorian sales team as an Account Manager and closed some signicant opportunities including the Victoria Police SMR mobile and portables, the EST/Intergraph Centracom control consoles system, and the RACV CAD, mobile data and voice network in 1997 Additionally, Paul was the key . architect in the now signicant MDN project, completing Motorolas Registration of Interest back in 1999. In 2001 after various sales management positions, Paul was promoted to General Manager of Indirect sales. In this role he integrated the accessory and marketing departments and during the past ve years consistently grew the business. Simultaneously, he also introduced and integrated the new wireless broadband range into the portfolio. I feel extremely fortunate to be with a great company that provides opportunities. In my new role I look forward to integrating sales and marketing strategies throughout the Asia Pac region, to grow the business. Ive enjoyed my 16 years here and although I will miss the team in Australia and New Zealand I will still be heavily involved in their sales and marketing activities, he said. Outside of Motorola, Paul is a keen golfer and football fanatic. Paul holds a Bachelor of Engineering (Hons) degree and a Graduate Diploma in Management (Hons).

Smartcom 18

NEWS

Motorola combines Networks and Government & Enterprise Mobility Solutions businesses
New organisation will further advance Seamless Mobility strategy
Motorola has announced a reorganisation of its Networks and Government & Enterprise Mobility Solutions businesses into one organisation, to be called the Networks & Enterprise business. This reorganisation will allow us to strengthen our position in providing end-to-end network infrastructure solutions to private, public and enterprise customers worldwide, said Ed Zander, Chairman and CEO. The new business also will leverage key current and next-generation technologies across those various market segments. With a more streamlined structure, Motorola will move faster, improve the cost structure of the company, including general and administrative activities, and be more effective in meeting customer needs going forward. Greg Brown, formerly president of the Government & Enterprise Mobility Solutions business, will lead the new Networks & Enterprise business and continue to report to Ed Zander. Networks, which was primarily a radio access business, is now positioned to be a leader in wireless broadband, wireline, professional services and next-generation core networks.
Gregory Q. Brown Executive Vice President, President, Networks & Enterprise Motorola, INC.

Padmasree Warrior Executive Vice President and Chief Technology Ofcer Spiros Nikolakopoulos Motorola Australia Managing Director Networks and Enterprise

Padmasree Warrior, executive vice president and chief technology ofcer for Motorola, shown here with Motorola Australia Managing Director. Networks and Enterprise, Spiros Nikolakopoulos, provided a lively insight into the corporations future direction to Melbourne employees in March. She took time out of a busy customer and press meeting schedule to spend time with Australian employees to detail Motorolas Seamless Mobility strategy and answer questions on the development of iconic products through to cool marketing strategies. Padmasree directs Motorolas $3.5 billion R&D efforts and has operational responsibility for Motorola Labs, the global software group and emerging early-stage businesses. She leads a global team of more than 7000 technologists, prioritising technology programs, creating value from intellectual property, guiding creative research from innovation through to earlystage commercialisation, and inuencing standards and roadmaps. She also serves as a technology advisor to the ofce of the chairman and to the boards technology and design committee. A Motorolan since 1984, Warrior has been instrumental in driving innovative methods for technology commercialisation realising early time to revenue for the corporation. She has held many leadership positions within Motorola, and was appointed vice president in 1999. She became a corporate ofcer in 2000.

Smartcom 19

Daniels and Motorola Australia announce distribution agreement

Daniels Electronics Ltd., a leading supplier of high reliability radio base stations and repeaters for public safety applications, it has entered into an exclusive distribution agreement with Motorola Australia, the worlds leader in state-of-the-art communications equipment for land mobile and marine radio communications. Motorola Australia will offer the Daniels family of Project 25 (P25) base stations and repeaters complementary to the P25 systems Motorola is offering to public safety and other land mobile customers in Australia and New Zealand. According to Robert Small, Chief Operating Ofcer for Daniels Electronics, This agreement between Daniels and Motorola Australia enables Daniels to offer infrastructure solutions to the public safety and commercial market in Australia and New Zealand. Motorola is an internationally respected company with tremendous strength particularly in offering end to end solutions for large customers. Daniels has had a long relationship with Motorola and we are pleased to see the relationship expand into this market. Gary Starr, Motorola Australias General Manager, Direct Business, said, Daniels Electronics has provided analog/digital repeaters and base stations for many years and has a well respected name in the industry. Its P25 digital products complement the Motorola radio portfolio for specialised solar and low current applications that suit the Australian / New Zealand markets very well. We feel very comfortable that Daniels Electronics products will allow us to provide the best product to our public safety customers. P25 is a public safety standard for digital wireless communications dened by the Association for Public Safety Communication Ofcials (www.apcointl.org). These standards enable users to communicate with other agencies and mutual aid response teams in emergencies, for the safety and security of communities across North America, Australian / New Zealand and the world.

Smartcom 20

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MOTOROLA and the Stylized M Logo are registered in the U.S. Patent and Trademark Ofce. All other product or service names are the property of their respective owners. Motorola, Inc. 2005 SMARTCOM.Aust.Apr06. BTB MA264