QUESTIONNAIRE NO-1

(for general purpose)

1.

What is your overall satisfaction rating with Asian Paints ltd 4 Very satisfied 3 somewhat satisfied 2 some what dissatisfied 1 very dissatisfied

Please tell us why you feel that way

2. Please rate your level of satisfaction with your sales representative in the following areas. 4 Very satisfied 3 somewhat satisfied 2 some what dissatisfied 1 very dissatisfied

Responsiveness

Professionalism

Understanding my needs

3.

Are you satisfied by online facilities provided by Asian Paints? 4 Very satisfied 3 somewhat satisfied 2 some what dissatisfied 1 very dissatisfied

4.

Regarding the price level fixed by Asian Paints did you find it satisfactory? 4 Very satisfied 3 somewhat satisfied 2 some what dissatisfied 1 very dissatisfied

QUESTIONNAIRE

NO-2
(for specific purpose)

1.

Are you satisfied by the quality of the Asian paints in the terms of smell, shine , texture, colour? 4 Very satisfied 3 somewhat satisfied 2 some what dissatisfied 1 very dissatisfied

2.

Are you satisfied by the smooth wall surface you get after using Asian paints? 4 Very satisfied 3 somewhat satisfied 2 some what dissatisfied 1 very dissatisfied

3.

Do you experience paint peeling or poor adhesion ? YES NO

4.

Are you facing problems of blistering? YES NO

5.

Do you experience sags and runs? YES NO

6.

After using Royale Asian Paints do you experience Yellowing of the wall colour ? YES NO

7.

Do you experience microbial growth on the walls after using Asian Paints? YES NO

8.

Have you used Asian Paint Primers ?( Asian Paints Acrylic Wall Putty, Primer ST, Primer WT, etc) YES OR NO

If yes, do you find the Asian Paints Primers satisfactory? 4 Very satisfied 3 somewhat satisfied 2 some what dissatisfied 1 very dissatisfied

9. There are various Decorative Paints for Exterior walls, Interior walls, Metal surfaces, Wood surfaces. Have you used any of them ? YES OR NO

If yes, did you find it satisfactory ? 4 Very satisfied 3 somewhat satisfied 2 some what dissatisfied 1 very dissatisfied

10.

Asian Paints provide expert help in makeovers and decorative ideas. Did you find it useful? YES NO

11. Do you feel the T.V. commercials of Asian Paints Company are misleading? YES NO

12. Asian Paints ltd provide a separate section for complaints. Did you ever had a complain for Asian Paints products or its services? YES OR NO

If, yes did you find the response given, satisfactory? 4 Very satisfied 3 somewhat satisfied 2 some what dissatisfied 1 very dissatisfied

13. Do you feel satisfied by the after sales services provided by Asian Paints ,in terms of tips on the post application and maintenance, invoice, warranty card, etc.

4 Very satisfied

3 somewhat satisfied

2 some what dissatisfied

1 very dissatisfied

14. Do you think Asian Paints are more satisfactory than other paints? YES NO

15. Would you like to give any suggestions to the Asian Paints regarding their product or services? YES OR NO

If yes, please write in the given box: