Music Report 2013

Welcome to the Rust Report.
For this week's industry player prole video, we speak to

Dermot McCann, Managing Director for ANZ at Kaseya. Dermot talks about Kaseyas rise
in Australia and New Zealand since being incorporated in Australia in 2008, and the
companys vision to simplify and reduce the cost of ICT for business via Cloud solutions.
!
Dialog Marketing Services 2011 | www.rustreport.com.au|newsdesk@rustreport.com.au Page 1 | March 4, 2013
Inthefastchangingworldoftechnology
manyforcesareatplaytoday.CEOsof
thelegendaryvendorsaretaking
positioningseriously,theymakeachoice
tobedifferent,purposelypositioning
theircompaniestocreateordisrupta
marketcategory.Theyknowthereal
Len Rust
RUST BUCKET
Issue #8, March 4, 2013
View us online at www.rustreport.com.au
Video channel at www.rustreport.com.au/video/
Send media releases to newsdesk@rustreport.com.au
Welcome to the Rust Report. In this weeks
Industry Player Prole video we talk to
Scott McKinnel, Managing Director ANZ Check
Point Software Technologies. The interview is
viewable from any page at www.rustreport.com.au
security.TheKickstart2013conferenceontheSunshineCoastlast
weekcertainlyhighlightedthatthereisnoshortageofissuetobe
discussedwhenwedelveintothetechnologytrendsshaping
2013.
Insideorganisationstherearefewerserversbeingsoldthesedays,
thatspartlyduetotheconsolidationcreatedbyvirtualisationand
alsobecausenotallcomputingisactuallybeingdonein-house
anymore.Moreoverusersmaynotneedallthefeaturesof
softwareapplicationswhichincreasinglywillputpressureonthe
traditionalsoftwarevendors.Wewonderwhatelsemaybeseen
asdinosaursinthefuture,thiswillleavevendorsinaquandary
aboutwhattodoandgivenmanyoftheirrecentmovesitappears
theywillbereachingfarbeyondtheirnormalmarketsectors.
Todayitamazesmeatthemanyconferencesandmediaevents
thatIattend,whensomanyIirmsareconcernedwithbrand
buildingandbrandequity,whyarewestillseeingsomany
techno-slogansthatblurthevaluepropositionofthebrand?Why
spendmoneyontaglinetrivialitiesthatconfusecustomersrather
thanintrigueorprovokethem?Brandequitydoesnotliveinthe
qualityorcharacterofacompanysproductorservice;itlivesin
therelationshipbetweenthevendoranditscustomers.
RelationshipsdeIinebrandsandbrandsdeIinerelationships.
Informationtechnologyisnotinitselfanindicatorofthenew
economy,whatisextremelyimportantishowtechnologyisbeing
usedtocreatenewbusinessmodelsandincreaseourproductivity.
Informationcanbeusedtotransformoldindustriesintoworld
leadersinareassuchasagriculturalresearch,mining,medical
devices,fastservicesandthelike.Thechallengeforusistotell
newstoriesaboutAustraliainnewways.Australiaisalsoanearly
adopterofnewtechnology,e.g.theinternet,mobilephones,the
cloudetc.Inamarketingsenseweshouldalsonotsellthe
Australianperformanceshortasaneweconomyplayerdrivenby
technology.
LenRust,rustoz@bigpond.com
powerofmarketingistocatapultthecompanyintoa
dominant,de?inablepositioninatrendycategoryand
hopefullyseekinghighergrowthratemarginsthantheir
competitors.
Commoditisation,TheInternetofThingsandthedramatic
growthinintelligentdeviceadoptionareforcingmany
vendorstogothroughanenormoustransformation.The
vendorsmainlyaresayingitsgoingtobeayearforI.T.execs
torefocusonrevenuegrowthversuscostsavingsanda
returntoinnovationandgrowth.Theempoweredbuyers
thougharenowtakingmoretimetomakeeachdecisionand
areusingawidervarietyofsourcestomakethatdecision.
Todaywithonlineresources,peercommunitiesandsocial
resourcesbuyersnowhavemoreindependentsourcesof
informationandasaresultexpectationsareelevatedbeyond
meresalespitchestovalue-addedconsultativeadvice.
Formarketingdepartments,thetimeofhighspendingacross
awideassortmentofprogramshasgivenwaytobare-bones
budgeting.Itsnotthatmarketingsoverallcharterhas
changed,butitsfundinglevelsclearlyhave.Wearein
interestingtimes,whowinsthenextroundthoughis
becominghardertopredictbecausetherulesandthe
marketsaresomewhatfuzzy.
Nearlyhalfadozenvendorshaveannouncednewtabletsfor
marketsforthisyearalready.Companiesaretakingdifferent
productstrategiesinresponsetodecliningPCconsumer
salesandtheincreasingmobile-computingdemands.Mobile
technologyisexpandingthedigitalfrontiersfarbeyondwhat
wasevenimaginableayearorsoago.
Keynotespeakersatmanyrecenteventshavebeenunitedin
extollingthemeritsofmobility,thecloud,bigdata,the
internetofmanythingsandofcoursebroadbandand
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Positioning to win
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Digital music sales drive growth, outsell discs
Digital music sales drive 4%
growth
Recordedmusicsalesareupforthe=irsttimesince1999.For
morethanadecade,themusicindustryhasbeenblaming
piracyforerodingitspro=its,butnowonlinesalesand
streamingservicesareresponsiblefortheindustry'sgrowth.
Thankstodigitalsales,theAustralianmarketfortherecorded
musicindustrygrewfourpercentlastyearfrom$382.7
millionin2011to$398.1millionin2012,accordingtoa
digitalmusicreportbytheInternationalFederationofthe
PhonographicIndustry.DanRosen,CEOoftheAustralian
RecordingIndustryAssociation(ARIA),saidtheresurgenceof
thelocalindustryinAustraliashowsnosignofabatingand
predictedcontinuedrolloutoftheNBNshouldfurtherspur
sales.Howeverheadded:"Localrightsorganisations,
includingARIA,areconcernedthatwhilethenewNBNopens
upendlesspossibilitiesforlocalcontentindustriesifmore
actionisn'ttakenbytheGovernmentandISPstocurbpiracy
levels,theNBNcouldhavedisastrousresultsforthelocal
industry."
Australian crowdsourcing startup
designcrowd hits 100,000
designers; doubles in size
Australianonlinegraphicdesignmarketplace,DesignCrowd,
nowhasover100,000designersandthebusinesshasdoubled
insizeinthelastyear.Thestartuprevealedsomeinteresting
=iguresthatshowcrowdsourcingcontinuestodisruptandis
showingnosignsofslowingdown:
TopcountriesthatcrowdsourcearetheUSA,Australia,and
theUK,withstronggrowthin2013intheUSandBrazil,
SingaporeandGermany.
Thetop3designtypesrequestedbyvolumearelogo
design,webdesign,andgraphicdesign.Thefastestgrowth
isinappdesign(drivenbytheiOSandAndroid
boom),Facebookpagedesign(nowwith1billionusers,the
bestwayforbrandstoconnectwithconsumers),andbook
coverdesign(drivenbytheriseineBookpublishing).
Designerdemandforcrowdsourcinghasdoubledinthelast
12months-withregistereddesignersnowat100,000on
DesignCrowd.
Smallbusinessdemandforcrowdsourcinghasdoubled
sincelate2012andisboominginearly2013-DesignCrowd
hasseenmorethan50%growthinpostedprojectsalready
in2013.
ThetopdesignercountriesbyvolumearetheUSA,India,
UK,andAustraliawithIndonesia,thePhilippines,and
Pakistanthetopemergingcountries.
Report evidence of coalition plans
to can NBN says Conroy
StephenConroyhassaidlastweeksDissentingReportofthe
JointCommitteeontheNationalBroadbandNetworkcon=irms
thattheCoalitionwilldemolishtheNBNifelected.Thereport
statesthatNBNCoanditsboardshouldbeclearlymindfulof
theneedtoaltercontractsintheeventofachangein
Government,Conroysaid.Thisclearlydemonstratesthatthe
CoalitionplanstodemolishtheNBNifitiselected.MrAbbott
toldtheCommitteeforEconomicDevelopmentinAustralia
(CEDA)that:IfwedontgoaheadwiththeNational
BroadbandNetworkinitscurrentform,thatsabout$50
billionlessthattheCommonwealthwillneedtoborrow.Mr
TurnbullhasalsostatedthatNBNCoshouldnotbeentering
intoanyfurthercontracts,Conroyadded.
Adapt or die CeBIT Australia
2013
ThelargestbusinesstechnologyeventintheAsiaPaci=ic
celebratestwelveyearsinSydneyfrom28th-30thMay2013.
CeBITAustralia2013willfocusonhelpingtheAustralian
businesscommunityembraceandunderstandthefast-
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changingworldofdigitaltechnologyfromaroundtheworld.
HannoverFairsAustraliaManagingDirectorJackieTaranto,said
theline-upofconferencesandshow=loorthemeshadbeen
carefullyde=inedthroughactiveengagementwithindustryand
government.Theyaimtodeliverinsightsintonewbusiness
technologyandinnovationsessentialfororganisationstoremain
competitiveinachallengingeconomicenvironmentandfast-
changingbusinesslandscape.Withtechnologyadvancingand
changingatsucharapidpace,itreallyisacaseofadaptordie,
nowornever.Businessesneedtobeagileandconstantly
addressingtheneedsoftheircustomers.CeBITAustralia2013
willhelpthemstaycompetitive.
Telstra ends silent number fee for
victims of domestic violence
MinisterfortheStatusofWomen,JulieCollinsMP,haswelcomed
Telstrasdecisiontowaiveitssilentlinefeesforvictimsof
domesticandfamilyviolence.IampleasedthatTelstrahas
listenedtotheircustomersandtakenthisimportantstepin
protectingtheprivacyofsomeofAustraliasmostvulnerable
people,MsCollinssaid.Iexpectotherproviderswhocharge
silentnumberfeestodothesametoprotectvictimsofdomestic
andfamilyviolence.Theissueoffeesforsilentorunlisted
numberswasconsideredaspartoftheAustralianLawReform
Commissions(ALRC)reviewofAustralianprivacylaws.The
ALRCnotedthatvictimsofdomesticandfamilyviolencehada
particularneedforfreeaccesstosilentlines.
Flood-proof radio network dials up
Ergons disaster response
TheQLDgovernmenthaspaidtributetoErgonEnergys
Toowoombastafffortheiroutstandingworkduringtherecent
weatherevents,madepossiblebyAirwaveSolutionsAustralia
UbinetP25networktechnology,whichcontinuedtofunction
duringtheworstofthe=loods.WorkingwithErgonEnergy,
AirwaveSolutionsAustraliadevelopedtheP25digitalvoiceradio
andnarrowbanddatacommunicationssystemthe=irstTrunked
P25networktobeimplementedinQueensland.TheToowoomba
communicationsnetworkcoversanareaof100,000kmwith350
usersand170vehiclesconnectedviamobileradiohandsetsand
GPStechnology.AirwaveSolutionsAustraliaCEOMalcolmKeys
saidthatthenewnetworkwasputtotheultimatetestduringthe
=loodingaftermathofCycloneOswaldandhadpassedwith=lying
colours.Notonlywasthisthe=irsttrunkedP25networktobe
implementedinQueensland,butalsothe=irstinAustraliatobe
testedundersuchextremeconditions,MrKeyssaid.
Throughoutthedurationofthedevastatingstormsthesystem
didnotfailonceenablingErgonstafftocommunicatewiththe
ControlCentrewhenalltheothersystemsfailed.Thisinturn
madeitpossibleforthemtotargetareasofextremeneedandget
theelectricityswitchedbackonwhereitwasneededmost.Ergon
EnergyGroupManager(Telecommunications)AndrewDemesaid
thattheradionetworksdurabilityandresiliencewascrucialto
the=loodrecoveryeffort.ErgonsControlCentreisoperatedout
ofRockhamptonandwhenthecommercialcarriernetworkfailed,
theonlycommunicationbetweentheControlCentreandthe=ield
staffwastheP25radionetwork,MrDemesaid.
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WhilesomesectionsoftheITjobsmarkethavesoftened,there
remainedanoverallshortageofmorethan4,600ITprofessionals
duringtheDecemberquarter,accordingtothelatestClariusSkills
Index.Datawarehousing,SAPandbusinessintelligencespecialists
remainindemandwhilerequirementsformulti-skillingarefast
becomingtheorderofthedayformanyemployerslookingforIT
staff.Demandfor.Netdevelopers,however,hassoftenedfromsix
monthsago.
TheIndexsoftenedslightlyfrom102.7toaVeryHighskillshortage
Indexof102.2betweenSeptembertoDecember,withdemand
(employmentplusvacancies)totalling211,700butsupply
IT job market softens as shortage remains and
Employers seek multi-skilled Staff
RUST E-RESEARCH
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(employmentplusunemployment)ofonly207,100available
duringthequarter.
LindaTrevor,ExecutiveGeneralManagerofCandle,ClariusIT
recruitmentbrand,saystheearlyannouncementoftheFederal
ElectiondatehasalreadyprompteddelaysandreplanningofIT
relatedprojects.Itcaughtbothprivatecompaniesand
governmentdepartmentsbysurprise.Butsevenmonthsoutandit
isalreadybeginningtoaffectdecisionmakingonhiringforcertain
projects,particularlyingovernmentsectors,Ms.Trevorsaid.
Howeverthemarketdiffersineachstatewithanemergingtrend
formulti-skilledemployees.Queenslandhasjustundergonea
majorgovernmentshakeoutwithplanstooutsourcebillionsof
dollarsofworktoprivatecompaniesandachangeofministerasa
resultoftheannouncement.
Perth,wheretherehasbeendemandandshortfalls,drivenbythe
resourcessectorandknock-ondemandsinassociatedbusiness
areas,isnotseeinganyshortagesatthemoment.
AnumberofPerthminingcompanieslastyearannouncedbudget
andprojectcutssothisresultedincandidateswithlimitedITjob
opportunitiesandaverycompetitivemarketforprojectbased
jobs,MsTrevorsaid.Buttheforecastformarketandproject
improvementsslatedforFebruaryhavenowbeenpushedtoApril
duetotheWAstateelectioninMarch.Requirementsformulti-
skilledstaffhavealsoincreasedinWAwithapreferencefor
candidatestohavemoreroundedskillssuchashands-ontechnical
projectmanagers.Itsmorecosteffectiveandrecentjob
descriptionsareaskingformorevariedskills.Forexample,
technicalhands-onprojectmanagers,businessanalystsand
consultantsareinhigherdemandthanjustaprojectmanager,Ms.
Trevoradded.
InSydneythereismainlyashortageinthehighlyspecialised
areassuchasbusinessintelligenceanddatawarehousingroles.
Thereisalsoade=initetrendforcompaniestorequiredevelopers
andtesterstohavethenecessarytechnologyskillsaswellasto
interactandcommunicatewiththebusinessandclients,face-to-
face.Essentiallyprofessionalsneedtobeabletocodeand
communicate.
InMelbournetherehasbeenalotofdownsizingforITemployees
inthebankingindustrytraditionallyalargeemployerofthis
sectorinthepast.Wereexpectingthatmarkettopickuplaterin
theyear.Intheprivatesector,SMEsinVictoriaacrossdifferent
industriesarealsolookingformulti-skilling.Theskillssets
requiredvarybutmanywantthemixofinfrastructureand
developmentexperience,Ms.Trevorsaid.
Gartner says worldwide business intelligence
software revenue to grow 7% in 2013
RUST E-RESEARCH
Worldwidebusinessintelligence(BI)softwarerevenuewillreach
US$13.8billionin2013,asevenpercentincreasefrom2012,
accordingtoGartner,Inc.ThemarketisforecasttoreachUS$17.1
billionby2016.
InAustralia,businessintelligencesoftwarerevenueisforecastto
reachA$475.6millionin2013,up9.5percentoverlastyear.
GartnerexpectsNewZealandBIsoftwarerevenuetoreachNZ
$75.1millionthisyear,up8.4percentfrom2012.
"BIandanalyticshavegrowntobecomethefourth-largest
applicationsoftwaresegmentasenduserscontinuetoprioritiseBI
andinformation-centricprojectsandspendingtoimprovedecision
makingandanalysis,"saidDanSommer,principalresearchanalyst
atGartner."Asmoreandmoreinformationisgenerated,business
modelsneedreinvention,andit'sincreasinglyclearthatmastering
analyticsonbigdatawillbeakeydriverforthenexteconomic
cycle.
CIOappetiteforBIiscomplementedbymore-tacticalbuyingin
businessunitsfordepartmentalandworkgroupanalysis,aswellas
forpersonalBI,enabledbytheNexusofForces(cloud,mobile,
socialandinformation).Thesearefundamentaldrivers.However,
inthenearterm,growthwillbehamperedbysluggish
macroindicators,aswellasbyslowingsalescyclesofmultimillion-
dollarend-to-endBIdeals.Comparedwith2011growthof16
percent,2013andthecomingyearsareexpectedtobeslower,with
growthinthehighsingledigits.
"AlthoughthisisamaturemarketandhasbeenatopCIOpriority
foryears,thereisstillalotofunmetdemand.Everycompanyhas
numeroussubjectareassuchasHR,marketing,socialandsoon
thathaveyettoevenstartwithBIandanalytics,"saidKurt
Schlegel,researchvicepresidentatGartner."Thedescriptive
analyticshavelargelybeencompletedformostlargecompaniesin
traditionalsubjectareas,suchas=inanceandsales,butthereisstill
alotofgrowthexpectedfordiagnostic,predictiveandprescriptive
deployments.Sincemanymidsizeenterpriseshaveyettoevenstart
theirBIandanalyticinitiatives,weexpectthemarketforBIand
analyticsplatformswillremainoneofthefastest-growingsoftware
markets.
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Theemergingdata-as-a-servicetrendcouldsigni=icantlygrowthe
marketforBIandanalyticsplatforms.Today,thebusinessmodelis
largely"build"driveninthatorganisationslicensesoftware
capabilitiestobuildanalyticapplications.However,organisations
increasinglywillsubscribetoindustry-speci=icdataservicesthat
bundleanarrowsetofdatawithBIandanalyticcapabilities
embedded.Intime,mostcompanies,regardlessoftheirbusiness
model,willneedtoprovideadata-as-a-serviceoffering.Therefore,
thistrendhasthepotentialtogrowthemarketsigni=icantlyasa
rangeofvendorslooktoembedaBIandanalyticplatform
provider'ssoftwarecapabilitiesintotheirdata-as-a-service
offerings.
Moredetailedanalysisisavailableinthereports"Forecast
Analysis:EnterpriseApplicationSoftware,Worldwide,2011-2016,
4Q12Update"andMagicQuadrantforBusinessIntelligenceand
AnalyticsPlatforms.ThereportsareavailableonGartner's
websiteathttp://www.gartner.com/resId=2323315andhttp://
www.gartner.com/resId=2326815,respectively.
Symantec Mobility Survey reveals that good things
come to those who dont wait
RUST E-RESEARCH
TwodistincttypesoforganisationsemergefromSymantec
Corpsrecent2013StateofMobilitySurveyInnovators
whoreadilyembracemobilityandTraditionalswhoare
reluctanttoimplementit.Eightyfourpercentofinnovators
aremovingaheadwithmobility,motivatedbybusiness
drivers,andtheyareexperiencingsigni=icantbene=its.
Traditionalorganisationsareimplementingmobilitymore
slowly,largelyinresponsetouserdemand,andareseeing
bothfewercostsandbene=its.
FewissuescommandtheattentionofITtodaylikemobility,
saidFrancisdeSouza,president,ProductsandServices,
Symantec.Thedifferenceinattitudesandresultsbetweenthe
organisationsthatactivelyembracemobilityandthosethat
arereluctantissigni=icant.Organisationstakingaproactive
approachbene=itmuchmorethanthosethatputitoffuntil
theyeventually=indthemselvestryingtocatchuptothe
competition.
Thetwogroupsperceivethebene=itsandrisksofmobility
differently.Amonginnovators,66percentsaythebene=itsare
worththerisks,while74percentoftraditionalbusinessesfeel
therisksarenotworthit.Thisisre=lectedintherateof
mobilityadoption,with50percentmoreemployeesusing
smartphonesforbusinessamonginnovatorsthanamong
traditionalorganisations.Morethanhalfofinnovators(55
percent)arealsotakingcontrolofpurchasingphonesfor
employees,comparedto44percentoftraditionals.
Whenitcomestotheinnovators,companyinvolvement
doesntstopwithpurchasingthephones.Theyalsomoreoften
havemobilitypolicies,andtheyaretwiceaslikelytouse
technologytoenforcetheirpolicies(60percentinthe
innovatorsasopposedto33percentamongtraditionals).
CostsandBene+its
Withtheinnovatorstakingmoreadvantageofmobility,they
arealsoseeingmorecostsassociatedwithit.Infact,they
averagedtwiceasmanymobileincidentsduringthelastyear,
suchaslostdevicesanddatabreaches,leadingto
consequencessuchasregulatory=inesandlostrevenue.The
innovatorsarealsoexperiencingfarmorebene=its,inthree
keyareas:
Increasedproductivity,speedandagility
Improvementsinbrandvalue,customerhappinessand
overallcompetitiveness
!
Happieremployeesandimprovedrecruitingandretention
rates
Mostimportantly,however,theinnovatorsareexperiencing
nearly50percenthigherrevenuegrowththantraditionals(44
percentvs.30percent).Allthingsconsidered,businesses
perceivenetpositiveresultswithmobility.
EffectiveMobileImplementation
Thesurveyresultsillustratethepositiveimpactmobilitycan
haveonthebusiness,withtherightpreparation.Thefollowing
guidelinescanhelporganisationsmakethemostoftheir
mobiledeploymentwhilereducingrisks:
Beingcautiousaboutmobilityisokay.Beingresistantisnot.
Startembracingit.Organisationsshouldtakeaproactive
approachandcarefullyplananeffectivemobile
implementationstrategy
Startwiththeappswithgreatestproductivitybene=itsfor
employees.Oneofthebestwaystogetstartedwith
mobilityistoimplementmobileappsthatwillhavean
immediateimpactonthebusiness
Learnfromtheinnovatorsgetthebene=itswhile
minimisingtherisks.Thekeyistobeawareoftherisks
associatedwithmobilitysuchasinformationloss,andto
followtheexampleoftheinnovators
Symantecs2013StateofMobilitySurveyrepresentsthe
experiencesof3,236businesses,from29countries.Respondents
weretheindividualsinchargeofcomputingeitherseniorstaff
inthecaseofenterprises,oroftenanemployeewithtechnical
aptitudeamongSMBs.Responsescamefromcompanieswitha
rangeof?ivetomorethan5,000employees.
Canyouprovidea
briefoverviewofthe
company?
IQGroupisamemberof
aglobalgroup,IQ
BUSINESS,withmore
than500employees
world-wide.Herein
Australiaweservethe
FinancialServices
sectors,principally
Superannuationand
WealthManagement.
Withover80talented
peopleinourteam,we
focusonintegratingtechnologywithbusinessstrategyandbusiness
process.
Whatsetsthecompanyapartfromyourcompetitors?
Weareabletoprovideexperiencedprofessionalswithproven
processesandinnovativesolutionstodirectlymeetourclients
needsacrosstheareasofOperations,TechnologyandRisk.Weare
knownthroughouttheindustryfordeepindustryexperiencein
SuperannuationandWealthManagement.Astrongcommitmentto
cost-effective,practicaloutcomesdeliverstangibleandquanti=iable
clientbene=its.Weexpressthiscommitmenttodelivery,basedona
deepunderstandingofthebusinesscoupledwithstrongproject
deliveryskills,andourinnovativeandpragmaticapproach
Whoaretypicalprospects/customers?
Ourclientsarespreadacross,wealthmanagement,banking,
insurance,andthewider=inancialservicessector.Weworkwith
manysuperannuationfunds,including,IndustryFunds,Public
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Sector,Retail,Corporate,ThirdPartyAdministratorsandother
serviceproviders.
Whentalkingtocustomers/prospectswhatthingsaretopof
theiragendastoday?
TheWealthManagementandSuperannuationsectorsare
undergoingarevolutionintechnologyinfrastructurechange,
customerservicedeliveryandmustbe=lexibleinrespondingtoboth
regulatorychangeandbusinessdevelopmentopportunities.
Theissuesoccupyingtopofmindspaceinourclientbasetherefore
includeassessingandimplementingregulatorychange,notonlyto
ensurecompliance,butalsotodriveaddedoperationalorbusiness
improvementscourtesyoftheSmarterSuperinitiatives.
Additionallyrationalisingsystemstomeetthesechangesandfuture
plans;dataremediationtomeetregulatoryrequirementsandthe
betteruseofeffectivedataand=inallyensuringthattechnologyisan
enablerofbusinessandispositionedtomeettheorganisations
requirements.
WhataretheCompanysgreatestchallengesrightnow?
Ourgreatestchallengestodayare=indingtherightpeopleto=itwith
IQGroupsculture.Weprideourselvesinourconsultantstechnical
know-how,theirindustryknowledgeandsubject-matterexpertise,
andtheirwillingnesstostepupandbeaccountable.Welikepeople
withbigearsbecausewehavetolistencarefullytounderstandour
clientsrequirements.
Ourdailychallengesrevolvearoundhelpingclientsimplement
systemsandprocesschangestomeetregulatorydeadlines,asthese
aregenerallycomplexprogramswhichoftenextendenterprise-
wide,andsettingthemupforsuccessisacrucialcomponentof
successfuldelivery.
And=inallyanotherareathatwearefocusingonishelpingclients
dealwiththerapidlychangingworldofmobiletechnologydevices,
andtheimpactwhichmobilityishavingandwillcontinuetohaveon
thewaywealldobusiness.Whilethisisachallenge,itpresentsa
hugeopportunity!
Andopportunities?
Weseetremendousopportunitiesinthreeareas.The=irstisthe
Superannuationsectoroverthenext=iveyearsormore,whichis
undergoingsigni=icantre-positioningandchange,andwhereour
specialistknowledgeandexpertise,andpositioningasathought-
leader,allowsustosigni=icantlyandmeaningfullyassistmarket
participantsinmeetingandembracingthesechanges.Alliedwith
the=irstarea,theconvergenceofregulationandcomplianceacross
thebroaderFinancialServicesspectrum,whichwillallowusto
extendourConsultingpracticefromSuperannuationandWealth
Managementintobroaderareassuchasinvestmentmanagement
andlifeinsurance.Finally,helpingourclientsharnessthevalue
inherentinthedatathattheycollectandmanagetogenerate
operationalef=icienciesandinnovativenewopportunities.
Whatarethecoremessagesyouwantthemarketplacetoknow
aboutyourcompany?
Themarketplaceneedstoknowthatwehelpourclientsbecome
morecompetitive,ef=icientandpro=itablethroughimproved
processesandinnovativesolutionsacrossOperations,Technology
andRisk.Weachievethisbyapplyingourdeepexperienceand
expertise,deliveredthroughourexpertconsultantsandourproven
reputationasatrustedpartner.Ineverythingwedo,itiswith
"Intelligence.Applied".
GrahamSammellsisCEOofIQBusinessGroup,ChairofASFAs
Electronic-CommercePolicySub-Committee,amemberofthe
SuperStreamAdvisoryCouncilandChairoftheDeakinUniversity
SchoolofInformationSystemsAdvisoryBoard.
!
TheRustReporthascreatedanewsectionannouncingjust-released
products,servicesandinitiativesnewtothemarketplace.For
informationregardingpossiblelistingspleaseemail
newsdesk@rustreport.com.au.
Interactive Intelligence releases
enhanced version of Bay Bridge
Decisions Product Suite
InteractiveIntelligencehasreleasedanenhancedversionofitsBay
BridgeDecisionsproductsuitewithaddedmultichannelfeatures,
customfeedbackmetrics,andanewcloud-baseddeployment
optiontohelpcustomersfurtherreducestaf=ingcosts,while
improvingtheircustomers'serviceexperience.BayBridge
Decisions3.9includesthefollowingenhancements:Email,chatand
caseworkfeatures-Enablesmanagerstocreatetimeframedefaults
thatcalculatestaf=ingoverlongerperiodsoftime,andincludes
multichannel"sensitivityanalysis"graphsforincreasedstaf=ing
ef=icienciesresultinginreducedcosts.Customerexperiencemetrics
-Givesmanagersnewcustomfeedbackmetricssomeasuressuchas
"netpromoterscores"canbefactoredintostaf=ingtobettermatch
hiringneedswithinteractionqualitytrendsforimprovedcustomer
service.Clouddeploymentoption-Customerscannowdeploythe
fullBayBridgeDecisions3.9feature-setviaacloud-basedmodel.
Contactcentrescannowoptimisedeliverystrategies,agent
resources,andperformancebygettingtherightnumberofagentsin
therightplaceattherighttimetodeliverbetterservice.
http://www.inin.com/solutions/Pages/Bay-Bridge-Decisions.aspx.
Riverbed announces new VM
Horizon solutions
Riverbedhasannouncedsolutionsdevelopedincollaborationwith
VMwarethatcanprovidereliabledesktopvirtualisationin
organisationsdeployingVMwareHorizonView5.2.Thepartnership
betweenRiverbedandVMwarehasresultedinthesupportof
multipleRiverbedperformancesolutionswithVMwareHorizon
Viewdeployments,includingcerti=icationofRiverbedGranitewith
VMwareHorizonView,providingacceleration,controland
managementintovirtualiseddesktopinitiatives.Organisations
deployingVMwareHorizonViewwithRiverbedsolutionscan
achieveamoreautomated,scalable,andhighperformingVDI
environment.Asaresult,organisationsseekingtoextendthevirtual
edgetocreateaVDIcanreducecomplexitywhileincreasing
ef=iciencyanddeliveringtheperformanceendusersneed.http://
www.riverbed.com
OKI Data Australia releases the first
printer with white printing
capabilities
OKIisthe=irstmanufacturertoreleasestandardcolourprinters
thatarealsocapableofprintingwhite.Insteadoftheconventional
CMYKcon=iguration,thenewOKIC711WTprinteremploysCMY
tonersplusawhitetoner(CMYW).Allcoloursprinted,includingany
blackimages,arereproducedusingacompositeofCMYtoners.A
whitetoneristhenaddedwhenneededtosupporttheproduction
oftransfermaterials,transparentsignage/labellingmaterialsand
whenwhiteisneededondarkmedia.
Keyspeci+ications:
PrintSpeed:A4:34ppmAcolour;Maximumpapercapacity:1,690
sheetsof80gsm;Timeto=irstprint(TTFP):9seconds;Warmup
Time:Upto60secondsfrompoweronandupto35secondsfrom
powersave;Processorspeed:533MHz;Connectivity:Hi-SpeedUSB,
10/100-TXEthernet;Printerlanguage:PostScript3emulation;
Networkandprotocols:Allmajornetworkprotocolssupportedvia
Ethernetcardwithinternalwebserverforprinterandnetwork
cardset-upandmanagement.http://www.oki.com.au/
WatchGuard Extends Enterprise
Strength Security to Wireless
Networks
WatchGuardTechnologieshasannouncedtheavailabilityoftwo
newWirelessAccessPointproducts,providingcustomerswiththe
samelevelofsecurityfortheirwirelesslocalaccessnetworktraf=ic
thattheyrelyonfortheirtraditionalwiredtraf=ic.ThenewWireless
AccessPointsAP100andAP200,extendthehigh-performingbest-
in-classandpolicy-basedmanagementfeatures,familiarto
LAUNCHPAD
h/p://www.board.comh/p://www.board.comh/p://www.board.comh/p://
www.board.comh/p://www.board.comh/p://www.board.comh/p://
Launchpad: Latest products, services and ventures
!
WatchGuardssmart=irewallcustomers,tothewirelessenvironment.
Thisstepofferscustomerstheabilitytoaccuratelyandeasilyapply
securitypoliciesandchangestobothwiredandWLANresources
simultaneously,whichiscriticaltoenforcingsecuritystandardsacross
theentirenetworkinfrastructure.
Withuni=iedmanagementtools,WatchGuardXTMcustomerscan
con=igureandmanagetheirWirelessAccessPointsandXTMdevice
fromasingleconsole,reducingsetuptimeandmaintenancecosts.
WatchGuardsfamiliarXTMsecurityfeatures,suchasIPS,application
control,WebBlockerandspamBlocker,canbeappliedtoWLANtraf=ic
tohelpcustomersachievecomplete,scalablenetworksecurity.http://
www.watchguard.com/products/access-point/overview.asp
Compuware unveils Workbench
innovations
CompuwarehasenhancedCompuwareWorkbench,astandardised
point-and-clickmainframeapplicationdevelopmentinterface.The
Workbenchnowfeaturesfasterandmoreef=icient=ileanddata
managementcapabilitiesincludingtheabilitytoeditcomplexIMS
databasesaswellasmorerobustdebuggingfunctionality,all
designedtosigni=icantlyboostdeveloperproductivity.The
Workbenchisdesignedtohelpcompaniesfutureproofmainframe
developmentbyprovidinganenvironmentwherenewand
inexperienceddeveloperscanproducehighqualityapplicationsthat
drivebusinesssuccess.InadditiontoamorerobustFile-AIDData
Editor,Workbenchusersalsobene=itfromasimpli=ied=ileanddata
managementprocess.Usersalsogainadditional=lexibilitywhen
debuggingprograms.Xpediter/EclipsenowincludesMonitor/
ReverseandStepInto,StepOver,andStepReturn,alongwithother
enhancementsthatprovidedeveloperswithmore=lexibilitywhen
navigatingthroughsourcecodeduringtheapplicationdebugging
process.Finally,userscannowautomaticallydisplaycompile
diagnostics,suchassyntaxerrorsandcompilerwarnings,enabling
developerstoquicklypinpointtheexactlocationoftheerrantcode
causinganapplicationerror.http://www.compuware.com/
mainframe-solutions/workbench-mainframe-modernization.html
LifeSize Announces Microsoft Lync
room system
LifeSizehasannouncedadeepercollaborationwithMicrosoftthrough
itsproductdevelopmentofaMicrosoftLyncRoomSystem.LifeSize
LRS1000forMicrosoftLyncisameetingroomcollaborationsolution
thatnativelyrunsMicrosoftLync2013softwareoptimisedfor
meetingrooms.Byincludingallofthequalitycomponentsneededfor
moreproductivemeetings,LifeSizeLRS1000forMicrosoftLync
providesthefamiliarLyncuserexperienceandgroupcollaboration
capabilitiestoconferencerooms,enablingmoreproductivemeetings.
LifeSizeLRS1000forMicrosoftLyncallowsLync2013usersto
collaboratemoreeffectivelyacrossdistanceswithcustomers,partners
andpeersanywhere.ThefamiliarLyncuserinterfaceissupportedin
thismeeting-roombasedsolution,enablinganenhancedcollaboration
experiencethatincludescontentsharing,voiceandvideocalling.
LifeSizeLRS1000forMicrosoftLyncsupportsvoiceandvideocalling
onLync2013andLync2010withatouch-screencontrolconsolethat
showcasesauserdirectory,calendarandpresenceinformation,anHD
camera,stereomicrophoneandsupportforuptotwotouch-displays
fordigitalwhiteboarding.http://www.lifesize.com/lrs
Newsmodo set to provide an online
marketplace for newsworthy content
Melbourne-basedNewsmodohaslaunched,claimingtobeaworld-
=irstonlineplatform,empoweringfreelancejournaliststobuildtheir
portfolios,sellnewsworthycontent(copy,imagesandvideo)ina
securemarketplacetonewsroomsineverycontinentandrespondto
realassignments,setbythemedia.Itwillalsogivenewsrooms,
publicationsandbroadcastersa'onestopshop'tosourceexclusive
material,suppliedbythousandsoffreelancersglobally,andtoset
assignmentstogetthecontenttheyrequirefastandcosteffectively.
ThedevelopmentofthesitehasalsobeenbackedbyLarryKestelman
(DodoCEO).www.newsmodo.com
!
Applaud announces partnership
with Centerity Systems
ApplaudServices,providerofmanagedIT,servicedeskand
consultingservices,hassignedastrategicpartnershipwith
CenteritySystems,thepioneeringdeveloperofnext-generation,
enterprise-classandcarrier-classmonitoringsolutionsfor
criticalinformationsystems,applicationsandITinfrastructure.
ApplaudServiceswillgainexclusivedistributionrightsin
AustraliatoCenteritySystemscloud-basedNext-GenBusiness
ServiceManagement(BSM)solution.Atthesametime,Applaud
ServiceswillactivelypromoteCenteritysend-to-end,
enterprise-classmonitoring,availabilityandperformance
solutionstoitsclientbase,principallyasamanagedcloud
service.RicciDanieletto,ManagingDirector,ApplaudServices,
citedCenteritysabilitytoprovidereal-timebusinessservice
monitoringasoneofthemainreasonsforthenewpartnership.
OurclientstodayaredemandingmuchmorethansimpleSNMP
monitoring.Theywantbusinessservicealertsandrobust
capabilitytomapITtobusinesscriticalapplications.Wewere
impressedwithCenteritysinbuilttemplateswhichprovide
organisationswiththeabilitytoreportinreal-timeonservice
viewsandgainnetworkinsightattheapplicationlayer,said
Danieletto.
Nexon Asia Pacific acquires Praxa
Managedservicesandbusinesstelecommunicationsspecialists,
NexonAsiaPaci=ichascon=irmedpurchaseofmid-marketERP
andBIbusinessservicesprovider,Praxa.Theacquisitionby
Nexonhasbeenpositivelyreceivedandthebusinesswill
continuetofunctionindependentlyunderthePraxabrand.
NexoniscommittedtobuildingthePraxabusinesssothatit
becomesthesupplierofchoiceforbusinessapplicationsand
servicesforthemid-marketacrossAustralia.StaffinSydneywill
re-locatetoNexonsnewheadquartersclosetotheSydneyCBD.
NexonAsiaPaci=icco-founderandCEO,CharlesAssaf,saidthat
theacquisitionofPraxarepresentedanidealopportunityto
continuethenationalexpansionofNexon,whichstartedin
2000.PresentedwiththeopportunitytoacquirePraxawasan
easydecision.TheirspecialistskillsarounddeliveringSAPand
Microsoftbasedsolutions,areveryvaluable.Wealreadyhave
somegreatclientsandImcon=identwecanbring
complimentaryskillstoeachothersbusiness,bene=iting
customersaswellascreatingakeydifferentiatorforengaging
withus,saidAssaf.
Intelledox partners with Merewyn
IntelledoxPtyLtdhasannouncedapartnershipwithMerewyn
Partners,anAustralianownedBusinessandICTSolutions
companyfocussedondeliveringuniqueclientsolutions.The
partnershipalignsMerewynsleadingedgeofbusinessandICT
visionswithIn=initisproveninnovativeautomateddocument
creationandoutputmanagementsoftware.MerewynDirector,
PaulBarton,saidWeseeIn=initiashighlycomplementaryto
thesolutionswealreadyofferourclients.IntakingIn=inititothe
marketwevealreadyhadthe'wow'factoremergefromour
very=irstclientdemonstrationwherewebuiltasophisticated
webforminjust3days.Ourclienthadjustspent3monthshard
codingasimilarform.Thecostsavingandbusinessef=iciency
improvementsarepotentiallyhugeandwerereallylooking
forwardtodeliveringthosesavingstoourclients.Merewyn
providesleadingedgeofbusinessandICTSolutionsforarange
ofprivatesectorandGovernmentorganizations."This
partnershipaddsanotherlevelofcompetitivedifferentiationfor
theIn=initisolution,providingcustomerswiththeabilityto
securelyretrievetheirIn=initigenerateddocumentswithoutthe
restrictionsoftraditionalsecurityinfrastructure.Ade=initive
needformanyDefense,FinanceandHealthCareOrganizations
saidIntelledoxCEO,PhilWilliamson
Australian rural insurance
specialist selects [24]7 Assist
[24]7,theintuitiveconsumerexperiencecompany,has
announcedthatFERMEInsurance,abusinessandagricultural
insurancespecialistandanaccreditedauthorised
representativeofCGUInsurance,hasdeployed[24]7Assist,a
newlivepredictivewebchatplatform.[24]7Assistwillbeused
byFERMEInsurancetoenhancetheexperienceofhobbyfarm
enthusiastswhovisitthecompanyswebsitesearchingfor
relevantfarminsuranceproducts.[24]7Assistwillassist
FERMEInsurancesbusinessstrategybyprovidinglive
assistancewithinsurancequotesthroughwebsitescreenpop-
upfunctionality.Livechatscreensupportwillhelpvisitorsto
completeonlineforms,clarifyquestionsinreal-timeand
ultimatelyresultinfasterquotegeneration.Usingpredictive
capabilitiesandthecustomerswebsitevisitorinformation,
[24]7Assistdetermineswhichcustomerswillmostlikely
bene=itfromliveformsassistance.PaulGrif=in,Managing
Director,FERMEInsurance,said,Wewereattractedtotherich
featuresetfunctionalityinherentwithinthe[24]7chatsolution
andtheongoingdevelopmentprogramwhichthecompanyhas
inplacetosupportforms-basedprocessingenterprises.
Medibank chooses HP Software
MedibankhasselectedHPSoftwaretoenhanceservice
availabilityfortwokeycustomerserviceofferingsitsonline
memberservicesplatformanditsMedibankMobilesmartphone
application.MedibankisoneofAustraliaslargestprovidersof
privatehealthinsuranceandhealthsolutions.Asdemandfor
Medibanksonlineandmobilecustomerservicesincreased,its
underlyingITsystemwasundersigni=icantpressuretodeliver
fast,reliableservices.MedibankrequiredascalableIT
monitoringsolutiontoenableproactive,rapidissuedetection
andproblemsolvingtoensureminimaldisruptiontoits
customers.Afterevaluatingmultiplesolutions,Medibankchose
todeployHPBusinessServiceManagement(BSM)softwarefor
comprehensivemonitoringofitsITinfrastructure.Easily
integratedintoMedibanksexistingITenvironment,HPBSM
softwaremonitorsservicehealth,applications,infrastructure
andnetworkperformancefromasinglemanagementconsole.
ThisstreamlinedapproachenabledMedibanktoquicklytrack
performancechangesandidentifytherootcausesofIT
problemsoravailabilityissues.
DEAL MAKERS
!
Rackspace acquires ObjectRocket
RackspaceHosting,theopencloudcompanyhasenteredinto
ade=initiveagreementtoacquireObjectRocket,aMongoDB
databaseasaservice(DBaaS)provider.WithObjectRockets
opensource-basedMongoDBsolution,Rackspacewillbroaden
itsOpenStack-basedopencloudplatformtooffercustomersa
NoSQLDBaaS.TheObjectRocketofferingalsoimmediately
expandsRackspacescapabilitytohelpcustomersshoulderbig
datainthecloudfortodaysmostdemandingapplications.
Accordingtoarecentreportfromthe451Group,NoSQL
softwarerevenueisexpectedtogrowataCAGRof82percentto
reach$215millionby2015.Withtheacquisitionof
ObjectRocket,Rackspacewillestablishastrongpresencewithin
thehighgrowth,NoSQLdatabasemarket.
SA Government extends IT Services
contract with NEC
NECAustralia,hasannouncedamulti-milliondollarinterim
contractextensionwithTheOf=iceoftheCIO,StateGovernment
ofSouthAustraliawhohasextendeditsDistributedComputing
SupportServicespanelcontractforanotheryear,whilstit
undertakesanewopenmarketapproach.Undertheextended
agreement,NECAustraliawillcontinuetoprovidereliableand
=lexibleITsupportservicestogovernmentagenciesacross
metroandregionalSouthAustralia.Intotal,NECAustraliawill
supportover1,500serversandnumerousAgencySANsplus
Backup/RestoreServiceswhichinsomecasesoccurevery15
minutes24/7.NECAustraliawillalsocontinuetoprovidehelp
deskservicestosupportagencycallsforassistanceaspartof
thisservice.Inresponsetoadhoccustomerservicedemands
fromAgencies,NECAustraliahasrecentlyformedadedicated
ProjectDeliveryTeamtoexpeditetheserequeststoensurethat
thesedemandsaredeliveredontimeandonbudget.NEC
AustraliaishonouredtoextendourcontractwithTheOf=iceof
theCIOinSA,buildinga4-yearpartnershipforITservices
betweenNECAustraliaandtheStateGovernmentofSouth
Australia,saidChrisKorte,StateManagerofSA,NECAustralia.
COMPANIES TO WATCH
AIRTASKERconnectspeopleseekingtooutsourceeveryday
tasksanderrandswithtrustedreliablepeoplewhocan
completethosetasks.Airtaskerhaveaccesstothousandsof
peoplewiththetime,skillsandexpertisetomakelifeeasier
whenyouwant,forthepriceyouwant.ThinkofAirtaskeras
yourlocalcommunitynoticeboardonlineandinyourpocket.
Thecompanyisbasedontheideaofcollaborationwhereby
communitymembersshareresourcesdirectlywitheachother
cuttingoutthemiddlepersonandalsoreducingcosts.
www.airtasker.com
SCRIPTROCKhelpscustomersunderstandandcontrolsystem
con=igurations.Bene=itsincludereducinghumancostsand
eliminatingthewastedeffortthroughautomatedtestingwith
ScriptRock,improvingcollaborationandhavingI.T.staff
speakingthesamelanguage.ScriptRockeliminatesinformation
silosandcon=igurationtestsinScriptrockcanbewrittenand
understoodbyeveryonefromdeveloperstotestersto
operationsstaff.www.scriptrock.com
SHIP2ANYWHEREprovidesbookingandlow-costdomestic
andinternationalshippingservicesonline.Thecompanyare
shippingspecialistsaswelltheyareacourierbookingservice.
Thecompanyoffersarangeofinnovativeandfullyintegrated
shippingservicesincludingglobalmail,USAmailforwardand
USAorderful=ilment.Thecompanyoffersaneasyshipping
solutionusingcarriersDHLandAustraliaPost.Ship2anywhere
recentlyopenedtheirsecondsiteintheUnitedStates.Every
parcelshippedwhethertoAustralianorInternationalcomes
witha24/7onlinetrackingservice.
www.ship2anywhere.com.au
eWATERsmissionistobeanationalandinternationalleader
inthedevelopmentandapplicationofsoftwareproductsfor
integratedwatercyclemanagement.Thecompanys
technologiesandknowledgeareenhancingtheabilityof
industrytomakewatermanagementdecisionsthatarecost
effective,transparentandscienti=icallydefendable.eWaters
mostwidelyusedtoolisastormwatermodellingproduct,
'music',whichcontinuestoleadthewayindecisionsupportfor
stormwaterqualitymanagementandwatersensitiveurban
design.eWaterisbuildingrelationshipswithinternationalriver
andwatermanagementorganisations,especiallyindeveloping
andemergingcountries.www.ewater.com.au
goACTsjournalworkswithawiderangeofinternetconnected
devices:laptops,desktopcomputers,tabletsandsmartphones.
Clientsandcareproviderscanaccesstheirmedicaljournal
throughthedevicestheyhaveavailableatthetimeandwith
whichtheyfeelmostcomfortable.Theabilitytoenterdataat
anytimeandlocationmakestheclientsself-observations
contextual,timelyandmorereliable.www.goact.com.au
iWEBGATEsoftwareprovidesorganisationsaccesstoa
sophisticatednetworkthatsitsbetweentheirlocalnetworkand
existing=irewalltechnology.Thesoftwareprovidesthe
functionalityofhighlycomplexsecuritynetworksoffering
intrusiondetectionandprevention,userauthenticationandthe
abilitytosecurelysharedatawithremoteusersandcustomers.
TheiWebGatePlatformisbeingusedtodeliverservices
worldwidetoover350=irmsandover200,000individualusers.
Thecompanyhascreatedtheaffordableallencompassingand
scalableGhostNetworkPlatformtermedaDMZinaBox.The
technologytransformedthelandscapeofnetworkshowthey
cancommunicateandwhattheycansafelydo.
www.iwebgate.com
!
Zendesk
appoints new
Director of
Sales
Zendesk,theprovencloud-
basedcustomerservice
softwareprovider,has
announcedGavinMuldoonasitsnewdirectorofsalesfor
AustraliaandNewZealand.OriginallyfromNewZealand,
MuldoonhasspenthisITcareerbasedinMelbourne.Hebrings
totherole22yearsofexperienceworkinginthetechnology
sector,thelatter12ofwhichwerespentinsalesmanagement
andbusinessdevelopmentrolesworkingindistribution,
integrationandvendorcompanies.Muldoonisalsoexperienced
inworkingwithstartups,havingsetuphisownsuccessful
securityconsultingbusinessesthathelastyearsoldtooneof
Australiasleadingconsultancypractices.AtZendesk,Muldoons
mainfocuswillbeonfurtherfuellingthecompanysalready
impressivegrowthintheregion,withaspeci=icresponsibilityto
doublesalesoverthenext12monthsinAustraliaandNew
Zealand.Heinitiallyheadsupateamof=ivewhichheaimsto
growtoatleasteightduringthesameperiod.
Craig Porte becomes CEO of Icon
Global
After17yearsofinvolvementwithIconGlobal,founderScott
Popovichasdecidedtostepdownasdirector,sellhis
shareholdingandwillceasefull-timeemploymentwithIconat
theendofMarch2013.Scottwillcontinueonaconsultingbasis
ashepursueshisotherinterestsoutsideofIconGlobal.Director
andco-ownerCraigPorteispurchasingthecompanybecoming
themajorityshareholderandwilltakeoverasChiefExecutive
Of=icerandManagingDirectorofIconGlobal.Craigisexcited
abouttakingthebusinessforwardtorealiseitsambitiousplans
forthemarketleadingproductcarelink.Craighasbeen
instrumentalinthesuccessofIconGlobalandbothheandScott
haveworkedhardtoemploytalentedmanagerswhose
capabilitieswillensureIconGlobalanditscustomerscontinue
toenjoysuccessandgrowth.
Inaugural Chair of TUSMA
appointed
TheMinisterforBroadband,CommunicationsandtheDigital
Economy,SenatorStephenConroy,hasannouncedthe
appointmentofMrMarkDarrasastheinauguralChairofthe
TelecommunicationsUniversalServiceManagementAgency
(TUSMA).TUSMAwasestablishedon1July2012toadminister
contractsandgrantsforthedeliveryofarangeofimportant
telecommunicationssafeguards,includingtheUniversalService
Obligationandthedeliveryoftheemergencycallservice.
MrDarrasisaspecialcounselwithSparkeHelmoreLawyers
andanexperiencedcompanydirectorwhoholdsanumberof
boardpositionsinboththegovernmentandprivatesectors,
SenatorConroysaid.MrDarrassfour-yeartermastheChairof
TUSMAbeginson1March2013.MrDarraswillstepdownfrom
theAustraliaPostboardinlateMarch.
IPscape appoints Bryan Ries as the
new VP Sales Australia
IPscape,cloud-basedcontactcentretechnologyprovider,has
announcedtheappointmentofBryanRiesasthenewVPSales
Australia.ReportingintotheglobalCEOSimonBurke,MrRies
bringsextensivesalesleadershipexperienceacrosscloud
marketsintheUS,AsiaandAustralia.Recentseniorpositions
included11yearsatMicrosoftand1.5yearswith
Salesforce.com.SimonBurke,CEOofIPscapesaidthatRies
proventrackrecordincloudwillseehimmakeanimmediate
contributiontothecompanysgrowth.BryanjoinsIPscapeat
anexcitingtimeaswefurtherexpandourbusinessinAustralia,
AsiaandtheUK.Webelievehiswealthofexperienceinselling
cloudsolutionswillrapidlyaccelerateouraggressivegrowth
plans.Mostrecently,BryanwastheDirectorofCorporateSales
atSalesforce.cominSydney,leadingtheMid-Marketand
Corporatesalesteamstoachieverecordrevenue=igures.
PriortoSalesforce.com,Bryanspent11yearsinvarioussales
leadershiproleswithMicrosoftintheUS,Australiaand
Singapore.DuringthistimeBryanwastaskedtoleadthe
growthoftheMicrosoftOnlineServicesbusinessthroughout
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!
REVOLVING DOORS
!
APAC,responsibleforallOf=ice365salesintheregion.Priorto
thisrole,heservedastheRegionalSalesDirector,Global
AccountsforAPACandmanagedtheteamofGAMsand
technicalsalesstaffresponsiblefortherelationshipswithallkey
accountswithinAPAC.
Marketing GM Darren Ryan resigns
from Canon
DarrenRyanhasresignedastheGeneralManagerofMarketing
fortheCanonConsumerImagingbusiness.FinishingonApril
26,Darrendrawstoacloseaseven-yearcareerofachievements
atCanonAustraliathathavehelpedestablishthebrandasa
leaderinmarketinginnovationandconsumerengagement.
AfternearlysevenyearswithCanon,Darrenfeelsthetimeis
rightforachangeandiscomfortabletotakesometimeoutto
considerthefuture,saidJasonMcLean,DirectorCanon
ConsumerImaging,CanonAustralia.Darrenscharacteristic
focus,dedicationandpassionhaveleftanindeliblemarkon
Canonandhewillleaveuswithagreatlegacyforfuturegrowth
andachievement.HighlightsofDarrensachievementswith
Canonincludecompletelyrede=iningthewaythebrandengages
withconsumers;anapproachthathasseensigni=icantbusiness
growthandgloballyawardwinningwork.Theseincludethe
ground-breakingWorldofEOScreativeimagingexperiencesite
winnerofmultipleawardsincluding7Cannesandclaiming
thecovetedGrandPrixforMediain2010andthesuccessful
WhyPrintWhenYouCanPIXMAcampaignforthecompanys
inkjetprinterbrand.
Tecala Group appoints New
Systems and Infrastructure
Engineers
TecalaGroup,theSydney-basedICTconsultingandsolutions
provider,hasenhanceditscustomerfacingaccount
managementteamswithtwoseniorengineeringappointments.
ErikaOrozcosjoinsTecalaGroupasInfrastructureEngineer.
Orozcoshasmorethan20yearsexperienceintheITindustry
andwaspreviouslyTechnicalTeamLeadatITEasy,aleading
managedservicesprovider.Inthisrole,shewasresponsiblefor
administering,supporting,documentingandimproving
Microsoft,Citrix,Hyper-VandVMwareinfrastructure
deployments.Prior,sheworkedatDatacomasSystems
EngineerwhereshemanagedclientmigrationtoSharepoint
servicesandbothdesignedandmanagedmessaging
infrastructuremigrationprojects.OriginallyfromPeru,Orozcos
workedasMicrosoft/CitrixProductManagerforasystems
integrationcompanyspecialisinginsecurity,infrastructureand
networkingsolutions.ShealsoworkedforsixyearsasServer
AdministratoratTheInternationalPotatoCentreinLima.
AlexeySapelkinhasbeenappointedSystemsEngineer.
SapelkinjoinsTecalaGroupwithmorethan10yearsof
experienceinITspecialisinginMicrosoftWindowsnetwork
infrastructureandmessagingsolutions.Hewaspreviously
SeniorSystemsEngineeratDimensionDatawherehewas
instrumentalinsupportingseveraloutsourcedcustomerswith
theirmessaging,technicalsupportandsecurityrequirements.
InitiallyfromRussia,Sapelkinworkedinvarioussystems
administrationandengineeringrolesfor=iveyearsbeforebeing
appointedSeniorSystemsEngineerinMoscowatSoftline,a
MicrosoftGoldCerti=iedPartner,softwaredistributionandIT
servicecompany.
Tridant appoints two senior
executives
TridantPtyLtd,PerformanceManagementandInformation
Managementspecialistconsulting=irm,hasannouncedtwo
seniorappointments.DavidMerchanthasbeenappointedas
Manager,BusinessDevelopmentandElliotMiller,takesonthe
roleofPracticeAreaLeadInformationManagement.Davidhas
over30yearsbusinessanalyticsexperience,initiallyintheUK
andthepast20+yearsinAustralia.HistenureinAustraliawas
spentinvarioussales&marketingrolesincludingCognos
MarketingDirector,IBMNationalSalesManagerforBusiness
AnalyticsandIBMBusinessAnalyticsBusinessUnitExecutive.
DavidhasexperienceinDataWarehousing,Business
Intelligence,Analytics,PerformanceManagementand
Operational,ProjectandEnterpriseRisksolutions.Hisprimary
areasoffocusinjoiningtheTridantmanagementteamwillbe
managingtheIBMrelationshipandbusinessdevelopment.
ElliotMillerjoinsTridantfromSMSManagement&Technology
wherehewastheNationalEngagementandDeliveryLead.
PriortothisheworkedatAltisConsultingasaPrincipal
Consultant.Heisahighlyexperiencedinformationmanagement
professionalwithaparticular=lairforIMStrategy&Governance
andcraftingendtoendenterprisesolutions.Thesetwosenior
appointmentswillleverageTridantsstrongmarketpositionin
BusinessAnalyticsandpresentstronggrowthopportunitiesin
theareasofBigData,DataWarehousingandInformation
Management.

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Music Report 2013

Uploaded by

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Welcome to the Rust Report.

For this week's industry player prole video, we speak to

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