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November 17. 2009

Dear Sylvan Makondo

Congratulations on completing the lT Essentials: PC Hardware and Software course as part of the C sco Networking Academy. This hands-on, lab,oriented course has prepared you for exciiing career opportunities in ihe iechnology indusiry.

3; :.:i;1.:::g thi: .axiaa )'ou h.,.. ..1'..d a Ca*lllcate of Comptetion for lT Essenttals: PC Hardware and Soflware, and acqui!'ed competencies that inctude the iottcwing:

. . " . . . .

lnstallation and navigation of an operating systenr Perform a step-by-siep assembly oJ a desktop computer :r:Ill?trcn of per;pherals and multimedia capabllriies Perform prevenUve malntenance and basic troubleshooting. Explain, install, naviqate, perform prcventive maintenance on, and begin troubleshooting a network, an operating system, a laptap, a:ii a p.iiii3i,,s3:ii:i Upgrade or replace components of a laptop, pr nter. or scanner based on customea needs. Apply good communicalions skills and prolessional behavior \dhite working witn customers-

Techno ogical iteracy rs more important today than ever befoae, and Cisco is proud to provide you with the knowledge and skllls necessary to build and maintain compuiers. Please accept my best wishes for your continued success.

Sjnceae y,

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John T. Chambers Chairman and Chief Executive Offlcer

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November 17,2009

Dear Sylvan Makondo

Software course as part o' Congralulations on completing the lT Essentials: PC Hardwarc and prepared you Jor excitinq tlre disco Networking Academy. Thls hands-on' lab_orienled course has career opportunities in the technology industry' for lT Essentials: PC By completing this course you have earned a Certiflcate of Completion H;rdware and Soiit/are, a,tj acqu;ieil uo petencies that include the following:

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lnstallalion and navigation o{ an operaung sj/Stcril Perform a step-by_step assembly of a desktop computer lnstaLlation ofperipherals and mulumedia capabilliies Periolll pievei,iive n-ia;a,ienance and basic troublleshooting

koubleshooting Explain, install, navigate, perform preventlve maintenance on, and begin operating sysiem, a iaptop, and a printer/scanner a network, an cil 3L:i'i13i Upgrade or replace componenls ofa laptop, p'inici o' scannci ba3cd
with Apply good communications skills and professional behavior while working

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proud to prcrldc Technological literacy is more important today lhan ever before, and Cisco is you wiih the knowledge and skills necessary to build and mainta n computers' Please accept my besl wishes for your continued success.

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Sincerely,

John T. Chambers Chairman and Chief Executive Officer

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November 17,2009

Dear Sylvan Makondo

part of Congratulations on completing the lT Essentials: PC Hardwarc and Soflware course as the aisco Networking Academy. This hands_on, lab-oriented coLlrse has prepared you for exciting ca.eer opportunities in the technology lndustry. By completing this course you have earned a Certificate ofCompletion for lT Essentials: PC Hardware and Software, ancl acquired competencies that include the following:

lnstallation and navigation of an operating system Perlorm a step-by-step assembly of a desktop computer Installation of periphels and multimedia capabiLities Perform preventive malntenance and basic troubleshootingExplain, jnstall, navigate, perform preventive maintenance on' and begin houbleshootlng a network, an operating system, a laptop, and a prinier/scanner Upgrade or replace components of a laptop, printer, or scanner based on customer needs. Apply good communications skills and professional behavior while working wlth

provide Technological literacy is more important toclay than ever before' and Cisco is proud to you with the knowleclge and skills necessary to build and maintaln computeBPlease accept my best wishes foryour continued success.

7*

Sincerely,

John T. Chambers Chairman and Ghie{ Executive Officer

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