Cheryl Cherrie Cust-Harris

Lawrenceville, Georgia 30044 Cell: 678-520-9259, E-Mail: cgcharris@comcast.net

Regional Director Healthcare Operations Area Director of Healthcare Operations Greater Atlanta Area
Pro-active and result oriented professional with over 20 years of experience in all aspects of management, training, operations planning and consistent success in achieving delivery goals mostly in the healthcare industry. Demonstrated hands-on management skills in the development and implementation of strategic plans to ensure company growth. Solid planning and organizational skills in coordinating all aspects of each project from inception through completion. Ascertains needs and goals, streamlines existing operations, turns around unprofitable functions, envisions new concepts and future trends and follows through with development, direction and accomplishment. Maintains a high level of personal drive, confident nature and an aggressive attitude in achieving results. TECHNOLOGIES WORKED ON Microsoft Word, Excel, Access, PowerPoint, Project Management, Meditech, Legiant, UltiPro, I-Heal Wound Management Database, Home Health In-take System AREAS OF EXPERTISE Human Resource Management Reporting/Documentation Leadership Business Development Problem Resolution and Decision Making Strategic Planning and Implementation Marketing Start-Up Projects Compliance Process Flow Improvement Interpersonal Skills Operations Planning Negotiations Client Relationship Management Highly Organized and Strong Analytical Abilities Articulate Oral and Written Communication Able to multi-task in fast-paced environments Program Management Cost efficiency Business Strategy

PROFESSIONAL EXPERIENCE

HEALOGICS: JACKSONVILLE, FL
Program Director

2007 2012
2007 2012

Healogics is the largest wound care management company with over 350 facilities in the U.S. with 3 centers in Puerto Rico

Accountable for overseeing ongoing management and strategic growth of outpatient wound care program MAJOR CONTRIBUTIONS Developed "Bridging the Gap Initiative" with Case Managers, Hospitalists and Home Health agency to streamline referral process for inpatients discharged for follow up care to outpatient Wound Center Planned and implemented wound care operation start up facility Recruited, trained and maintained scheduling of 6 PRN staff for coverage of metro-Atlanta facilities Effectively set up patient schedule and policies and procedures for the wound center Tasked with daily activities like human resource management, talent development, budgeting, reimbursement/revenue and cost management, quality management, performance improvement initiatives, marketing and community education Established collaborative and consultative relationships with community organizations, physician practices and related vendors Closely worked with clinical and administrative staff in brainstorming sessions to create flexible employee schedule for consistent facility coverage Implemented and executed quality performance initiatives to meet and surpass benchmark key performance indicators such as 96% healing rate, days to heal by diagnosis and less than 9% outlier Created, executed, maintained annual marketing plan to build referral based relationships with community physician practices as part of hospitals strategic initiatives to improve competitive value Cross trained staff to cover multiple positions within center for first three years to develop cross functional team Served as a primary resource for incoming Program Directors for other metro-Atlanta centers

 Prepared plan of action to monitor and ensure compliance for JCAH Accreditation Maintained 98% patient satisfaction scores consistently for five years Met and surpassed budgetary income projections by 22% (2008), 48% (2009), 13% (2010)

LAWRENCEVILLE HEALTH IMAGING LLC : LAWRENCEVILLE, GA

2002-2007

Lawrenceville Health Imaging, LLC is a member facility of American Health Imaging, a dual-modality outpatient diagnostic imaging organization with eleven sites located in Georgia, Florida, Texas, and Alabama.

Operations Manager Managed all operations of outpatient radiology center with annual revenue of $3.8 million MAJOR CONTRIBUTIONS

2002-2007

Implemented and set model for first multi-modality radiology center for American Health Imaging, LLC Oversaw billing for commercial and government payers, in-house collections, self-pay contracts, insurance payment postings and medical records Negotiated insurance payers fee contracts and credential radiologists Evaluated and implemented new transcription system resulting in reduced expenses by 33% in first year of implementation Prepared training program and manual for new Center Managers Supervised, trained and tracked activities and results of sales staff to develop positive physician relations and meet marketing goals Built relationships with community physician practices to grow referral base Ensured compliance for all federal, state & HIPAA requirements Adjusted budget and staffing to offset lost income from delayed opening PRIOR EXPERIENCE Visiting Nurse Service of New York Senior Physician Account Executive Visiting Nurse Service of New York Marketing Specialist
EDUCATION

2001-2002 1999-2001

B.S. HEALTH CARE ADMINISTRATION: New York University, NY: 1999 M ASTERS IN BUSINESS ADMINISTRATION: Georgia State University Atlanta, GA: 2011 M ASTERS IN HEALTHCARE ADMINISTRATION (CAHME): Georgia State University Atlanta, GA: 2011 CERTIFICATION CPR CERTIFIED: HEALTHCARE PROVIDER/AED ISSUED: 10-17-2011 EXPIRATION: OCTOBER 2013 AWARDS & HONORS 2ND TOP PERFORMING FACILITY IN INCOME TO BUDGET OF #1 AREA IN COUNTRY: 2009 QUALIFYING CANDIDATE FOR PRESIDENTS CIRCLE: 2011 FULL PASS OF THE JOINT COMMISSION AUDIT AND ACCREDITATION: 2008 & 2011 2ND TOP FINANCIAL PERFORMING CENTER FOR ORGANIZATION: 2004, 2005 AND 2006 ABOVE AND BEYOND AWARD FOR PERFORMANCE, 2000 AND 2001 ASSOCIATIONS AMERICAN COLLEGE OF HEALTHCARE EXECUTIVES: MEMBER