DUTY ROSTER

Purpose: To ensure that the Duty Roster for each outlet is filled out and posted on all applicable notice boards and distributed accordingly. To ensure that the staff has sufficient time to note their working schedule for the following week. Procedure: * All Duty Rosters will be generated and approved by the Outlet Manager concerned * Copies of the Duty Roster will be placed on and forwarded to the following areas Original: Outlet Managers File Copy: Outlet Staff notice board Copy: F&B office file * The Duty Roster will be completed and posted by 17:00Hrs on Thursday of each week * All Duty Rosters will cover a one week period, beginning on Monday and ending on Sunday * All Staff will have two working days off per week. And wherever possible staff will be given these day's off on a consecutive basis, subject to business demand of the Outlet. * Once the Roster has been Approved and Posted, the Roster will not be changed. * Staff, who requires changing a day off for personal reasons, may do so by applying for permission by filling out a "Change of Shift Request". Granting of this request will be subject to the approval of the Outlet Manager. * Staff who is on leave, (Annual, Extended Sick Leave, and Maternity etc) will be
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marked on the Duty Roster. * Staff, who is on sick leave during any week, will have the days on the Duty Roster marked as "Off Sick" * The Duty Roster is to be kept for recording purposes, and is not to be destroyed or thrown out, and will be used in conjunction with the sign in and sign out records, to record the monthly attendance of all staff. The following practices will not be tolerated at any stage: * Any person other than the Outlet Manager or his or her designate can not change the Duty Roster. * No staff member will be allowed to change his or her shift without the Outlet managers approval. * Changing Shifts or swapping off days will not be tolerated, unless the Outlet Manager has granted prior approval. * Staff who requires "Last Minute Leave" for the purposes of "Moving House etc" will not be granted the leave. Staff will be required to make a "Request for a Change in Shift" and have this approved by the Outlet Manager. Should there be another staff member involved in the shift change, it must be clear that the change in shift will happen. And that all parties are in agreement. In the event a "Change of Shift Request" has been approved and understood by al parties concerned, and the Staff Member fails to turn up for the new shift. That staff member will be disciplined by receiving an "Oral Warning". The type of roster used, is dictated by the nature and the needs of the business it serves: Full-time Rosters: used when staffs work on a full time basis and the business is operational 7 days per week. Award rules which govern the limit to how many consecutive days that are allowed to be worked and the number of hours that

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may be worked a week, must be considered when rostering staff to fully cover the business opening hours. Part-time and Casual Rosters: used to boost staff levels when trade levels dictate the need. Duty Rosters and Cyclic Rosters: duty rosters are used to alternate various jobs for staff (this avoids repetitious work and shares duties that are considered more or less pleasant to perform, amongst staff). Cyclic rosters alternate desirable and undesirable time slots within a 24hour day. The hours that staff are required to work are usually designated in a SHIFT ROSTER. Shifts are often about 8 hours in length. A STAGGERD ROSTER is used where start times and/or shift length, and/or amount of staff on duty, vary more widely to accommodate the volume of business. SPLIT ROSTERS are used when staffs work two separate periods in a shift with a long break in between (for example in a gym where the maximum amount of business is done before and after normal working hours). These shifts can be unpopular with staff. Many businesses will incorporate the use of all of these roster types, as different systems suit different parts of the operation. Considerations which influence the choice of roster type include: opening and operational hours and fluctuation in the volume of business; operational procedures, policies and Industry Awards; staff availability, skill levels and ratio of full-time to part-time and casual staff. Here is an example of a busy hotel that will use different types of rostering for different purposes within its workforce: Shift rosters for administration and reception staff. Duty rosters for security staff, grounds staff, housekeeping and trainees. Staggered rosters are used for staff working in the restaurant and bar. Split-shift rosters used when rostering workers in the kitchen. Cyclic roster for kitchen and housekeeping staff. By implementing the organizational benefits from all of these different types of rostering, the manager has: Increased operational efficiency, Minimized wage costs, Maintained customer service, complied with award conditions and allowed staff to vary their work and have some weekends off.

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 Some businesses take into consideration their employees work time preferences, before planning and writing up the next roster. These preferences can be nominated by the employee on their previous timesheet. Using this procedure is an individual company decision and can help to maintain staff moral; but can also cause grievances as it is difficult to please everyone all of the time.
Manager's Duty Roster - F&B ( 07/02/11 - 13/02/11 )
Day Date Occupancy Cascades Rakesh Dahiya ( RM ) Ved Prakash Yadav( AM) Sharad Jaitly ( AM ) Zuheb ( AM ) Ritesh Pathania ( AM ) IRD & Grand Club Bhaskar ( RM ) Bhaneesh ( AM ) Basant Ballabh Bhatt ( AM ) Caraway Sumit Sharma ( RM ) Arbind K Singh ( AM ) G Bar Wok Tok Chanderveer ( AM ) Crystal Lounge Lokesh ( AM ) Banquets Lokesh ( RM ) Sandeep Kalan ( AM ) Chander Kant Dubey ( AM ) it ( Italian Restaurant ) Gaurav Bhagi ( RM ) Joe jacob ( AM ) 11:00 AM OFF M 11 OFF 11:00 AM M OFF OFF 11 OFF M E C/OFF 11 Monday 07-022011 49.00% OFF E-GBAR E M N Tuesday 08-02-2011 61.00% M N E M OFF Wednesday 09-02-2011 51.00% M OFF E M N Thursday 10-022011 40.00% M E M OFF N Friday 11-022011 40.00% M E OFF M N Saturday 12-022011 38.00% M E-GBAR E M N Sunday 13-022011 33.00% M EWOKTOK E M N

M E 11 E -GBAR

M E 11 E -GBAR

M E E 9 AM CL

M E E E GBAR

E 8:00AM BQTS BQTS BQTS M M

E 8:00AM BQTS BQTS BQTS M 11AMGBAR

E 8:00AM BQTS BQTS BQTS M 11 AMGBAR

E 8:00AM BQTS BQTS BQTS M OFF

E 8:00AM BQTS BQTS BQTS M M

E OFF BQTS BQTS BQTS M M

OFF 8:00AM BQTS BQTS BQTS OFF M

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