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Reasons to attend:

LEAN SIX SIGMA

ASIAN

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PROCESS EXCELLENCE SUMMIT SINGAPORE 2011

Main Summit 22 & 23 February 2011 Pre-Summit Masterclass 21 February 2011 Post-Summit Workshop and Site Visit 24 February 2011 Venue Hyatt Singapore COMPANY PRESENTATIONS INCLUDE
Abbott Manufacturing BrahMos Aerospace Credit Suisse Ceva Logistics DHL Express Deutsche Bank FairPrice First Source GE Energy Hewlett Packard Ingersoll Rand Industrial Technologies Microsoft Motorola National University Hospital OCBC Bank Philips Electronics Singapore Pvt. Ltd. Reliance Capital Singapore General Hospital Singtel Star Six Sigma Tan Tock Seng Hospital Tata Capital Tetra Pak and more

Showcasing the regions best six sigma and lean process improvement initiatives to gain organizational excellence and develop competitive advantage.

1 2 3 4 5

Integrate six sigma in business processes to improve the bottom line Gain customer loyalty and long term sustainable growth Compare process improvement strategies with best in class practices Adapt lean organizational culture and change management Understand six sigma methodologies and application risk management.

Presentations from over 25 regional organizations

ea Access to 4 separate str

ms to improve your RO

Presentations from 10 differ

ent industries

mit masterclass, Pre and post sum d site tour!!! workshops an

The quality of a persons life is in direct proportion to their commitment to excellence regardless of their chosen field of endeavour Vince Lombardi
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PRE-CONFERENCE MASTERCLASS
PROCESS EXCELLENCE &SUMMIT SINGAPORE 2011
Dear Colleagues, Asian Lean Six Sigma & Process Excellence Summit Singapore 2011 will help you to achieve innovative, results-oriented Six-Sigma deployment in your workplace. These disciplines prepare you to solve complex business issues and return substantial value to your organization. Our summits information coverage, blended learning, involves a winning combination of highimpact classroom lecture and hands-on deployment application. This combination will ensure that you keep abreast of the latest thinking on Lean Six Sigma and business excellence practices. Industry research has determined that the main focus areas for this years event should be: Role of six sigma in gaining business excellence and improving the bottom line Deploying six sigma in manufacturing and service sectors Risk mitigation and managing cultural change in application of six sigma tools Building sustainable organizations and creating competitive advantage through six sigma We aim to provide time-tested World-Class training and development programs to achieve organizational excellence and growth. I look forward to seeing you in February 2011!
Karan Chopra Conference Producer

LEAN SIX SIGMA

ASIAN

Monday, 21 February 2011 09:00-16.30

(Includes networking lunch & coffee breaks)

THE INTEGRATION OF LEAN MANUFACTURING AND SIX-SIGMA

This is a one-of-a kind training program that provides participants with a hands-on approach to the application of Six-Sigma for the ofce/ administrative areas or the manufacturing oor. This high-impact course is a fun-lled day in which the participants learn the basic foundational elements of the Lean ofce and administrative environments that will be the basis of tomorrows sucessful business operation.

Program objectives 1 The integration of Six Sigma and Lean

Enterprise Introduction to the concepts and principles

2 Tactical Deployment of Lean Six Sigma

identifying waste and waste elimination oportunities

3 Lean Six Sigma in Action demonstrating the

power of visual systems in ofce efciency

4 Lean Enterprise... World Class Transformation

outline the approach, deployment, learning steps and integration of Lean systems

5 Practical application in the workplace

demostrate the effectiveness of Six Sigma concepts

6 Overcoming Roadblocks to Success

demostrate the waste associated with task complexity and fatigue

7 Lean manufacturing in Action see work ow

systems and avoid start and stop slowdowns

WHO WILL ATTEND

8 Six Sigma Project Completion integrate the

power of employee empowerment in Lean ofce practices

9 Setting Your Sights on Success identify three

levels of customer for analysis of administrative effectiveness 10 SuccessBuild it In, dont Bolt it On how to focus on value stream for tomorrows effectiveness Clyde Parker, President, STARSIXSIGMA
Manufacturing Finance & Consulting Technology & Logistics Healthcare & Pharmaceutical Retail Telecommunications Energy & Construction Others 23% 17% 15% 15% 13% 10% 5% 3%
ABOUT THE TRAINER The Society of Manufacturing Engineers identifies Clyde H. Parker as a Guiding Star. As a seasoned manufacturing executive, he is recognized worldwide for innovative applications of Lean Six Sigma and has been appointed to the Malcolm Baldridge Award National Quality Award Board of Examiners. He has been invited many times into the Kingdom of Saudi Arabia and Asia to consult with manufacturing executives.

Conference Day One

08:00 Registration 08:30 Welcome Note, Strategic Business Networks 08:45 Chairmans Opening Remarks
Clyde Parker, President STARSIXSIGMA

Tuesday, 22 February 2011

PROCESS EXCELLENCE &SUMMIT SINGAPORE 2011

LEAN SIX SIGMA

ASIAN

Chiew Kean Loon, Senior Director First Choice & Performance Improvement, DHL GLOBAL FORWARDING
Chiew Kean Loon is currently the Senior Director, First Choice & Process Improvement for Asia Pacific and Africa. He worked for over 6 years at DHL, most recently as Head of Performance Management, DHL Global Forwarding (DGF) Singapore. Being a certified Lead Assessor for the ISO9001 Standard, he has vast experience in managing Quality Management Systems and process improvement programs. He is currently pursuing his Master Black Belt certification with Rath and Strong Consultants. Prior to joining DHL, Kean Loon was in the sanitaryware manufacturing industry for six years holding various positions at Saniton Ceramics Pte Ltd.Kean Loon has a Bachelor of Science degree from National University of Singapore. He is currently pursuing his MBA with Aalto University.

9:00

Striking a Balance between Theory and Deployment of Six Sigma for Gaining Business Excellence
Setting the platform for six sigma practice in an organization Setting the right pace for deployment- training and execution Understanding theory but customizing implementation to suit organizational needs
Sanjay Sharma, Regional Head Business Excellence, MICROSOFT
Mr. Sanjay Sharma currently works as a regional director for Business Excellence and Quality in Microsoft Corporation Singapore and has an impressive track record of over 17 years of hands-on & leadership experience in general management, strategic planning, Operational Excellence, Quality/Six Sigma (Certified Master Black Belt), Services, Product Technical Support & project management with Proven ability to successfully analyze an organizations critical business requirements, identify gaps and potential opportunities to develop & execute sustainable improved solutions for business growth & competitiveness, with Customer Always First Mindset.

10:30

Networking Session Coffee Break

11:00 Building a Best Practice Infrastructure: Share Credit Suisse

award winning process improvement infrastructure

Paul Tomes, Head of Business/Operational Excellence, CREDIT SUISSE, HONG KONG
Paul has over 14 years of change leadership, business process and organizational design experience. He has an MBA from Henley Management College, UK, and over 8 years proven experience leading change programs in Financial Services. Prior to joining Credit Suisse, Paul led the Lean Six Sigma deployment for HSBC Asia Pacific, based in Hong Kong.

09:45 Reaching Operational Excellence and Sustaining the Vision Building up knowledge base of DMAIC, LEAN and Change Management Governing the right structure to create and maintain momentum of the program Behavior drivers, key program roles and ensuring program sustainability Introducing Lean tools and reducing initiative turnaround times Establish transparency on critical elements of First Choice and roadmap for further improvement Stream A 13:30

11:45 Achieving Global Competitiveness - Crossing Boundaries Overcoming challenges in the fast changing global market Building a strategic focus for global competitiveness Crossing vertical, horizontal, external and geographical
Ruidong Ye, Head Business Excellence, ABBOT MANUFACTURING SINGAPORE
Ruidong joined Abbott in Oct 2007. He is the Head of Business Excellence at Abbott Manufacturing Singapore, responsible for leading Lean Six Sigma Deployment; Class A Implementation, Project & Change Management, Knowledge & Performance Management, Staff Training and Strategic Planning on site.

12:30 Networking Session Lunch Break Stream B

Integrating Six Sigma to Business Processes in Order to Improve Bottom Line

Selecting business processes to employ six sigma Drawing out value stream maps for products and services rendered Integration of innovation and six sigma for driving top line growth
Rupanjit Dullat, DEUTSCHE BANK
Rupanjit Dullat is a Six Sigma Master Black Belt employed with Deutsche Bank. She has been involved with six sigma for over 11 years which includes a diverse experience of deploying Six Sigma in Finance, BPO, Manufacturing & Banking sector across various international locations i.e. USA, Australia, London, Germany, India & Singapore.

Holistic Approach for Operational Excellence based on Technology

Focusing on technology and customer needs to improve processes Potential analysis for energy efficiency, as an example Sustainable implementation
Dr. Olaf Stange, General Manager, BAYER TECHNOLOGY SERVICES
Dr. Olaf Stange is Head of Bayer Technology Services for the South East Asia Region, focusing on fully-integrated solutions along the life cycle of chemical/pharmaceutical plants from development through engineering and construction to process optimization for existing plants. He holds a PhD in process engineering accomplished in Germany and the USA and has 10 years experience in different positions within the Bayer group.

14:00

Differentiating through Service Excellence in Retail Banking

Building service excellence from outside-in Delivering customer focus through process improvements and experience design Sustaining a performance of quality and service
Ku Yuen Wah, Vice President, Group Quality & Service Excellence Division, OCBC
Ku Yuen Wah is the Head of Process and Service Innovation in Group Quality & Service Excellence Division of OCBC Bank. She spearheads leading-edge management practices in process innovation, service design and organisational excellence. She has more than 15 years of experience in enterprise-wide business process reengineering and change management within the public and private sectors. She is also an adjunct lecturer with the National University of Singapore, and a national Business Excellence assessor with SPRING Singapore. She obtained her MBA (with distinction) from the Strathclyde Graduate Business School and her BSc (with honours) from the National University of Singapore.

Driving improved Business results by incorporating EFQM, LEAN and SIX Sigma, in managing an operational unit
Implementing business excellence tools in Operating business units Driving business growth through EFQM, Lean and Six Sigma deployment Moving operational units towards gaining excellence
Tony Barbeta, Senior Director, PHILIPS ELECTRONICS SINGAPORE PTE. LTD.
Mr. Barbeta started is professional life as a Mechanical (Aero) engineer and junior designer in the Aeronautical industry in South Africa, and after a short sting in Pharmaceutical project management joined the Electronics industry in Europe having over the past year occupied numerous management position from Development manager, Production Manager, Plant manager and recently as Global Commodity Manager (Supplier Management) for Philips in Singapore.

14:30

Process Foundation for Sustainable Six Sigma Deployment

Building a strong process foundation Aligning internal process measures with the external customer satisfaction Developing process centric organization Managing quality as a strategic function
Prasad Nair, TATA CAPITAL
Prasad is currently working as Dy.Vice President Processes and Quality at Tata Capital Ltd, Mumbai. He is responsible for driving the implementation of Tata Business Excellence Model (TBEM) at Tata Capital Ltd. He is a Physics graduate from the University of Calicut. Also, he has a Postgraduate Diploma in Management. He is a lead auditor in ISO 9001:2000 standard and also a trained professional on Six Sigma. He has 14 years of experience with some of the leading companies in India like Coca-Cola India, Barista Coffee Co. Ltd, Wockhardt Hospitals Ltd., etc. In addition, he has been a member of the sub-group of Confederation of Indian Industries (CII) on service quality.

Services and Implied Six Sigma

Targeting the right processes for desired results Getting the expectations right in process improvement and results Planning, training and process management-what can go wrong?
Atul Ghai, Director of Quality and Customer Satisfaction, MOTOROLA
Prasad is currently working as Dy.Vice President Processes and Quality at Tata Capital Ltd, Mumbai. He is responsible for driving the implementation of Tata Business Excellence Model (TBEM) at Tata Capital Ltd. He is a Physics graduate from the University of Calicut. Also, he has a Postgraduate Diploma in Management. He is a lead auditor in ISO 9001:2000 standard and also a trained professional on Six Sigma. He has 14 years of experience with some of the leading companies in India like Coca-Cola India, Barista Coffee Co. Ltd, Wockhardt Hospitals Ltd., etc. In addition, he has been a member of the sub-group of Confederation of Indian Industries (CII) on service quality.

15:00 15:45

Networking Session Coffee Break

Applying Six Sigma to Customer Service in Telecommunication Industry

Olivier Carnohan, Director of eBusiness, SINGTEL
Olivier Carnohan is Director of eBusiness at SingTel, where he shapes the multi-million dollar portfolio of eServices with passion. Recently he was a Manager in Singapore & Sydney Accentures Strategy practices. Olivier has held various responsibilities over the past 15 years in the Telco industry across the USA, Europe and Austral-Asia, such as Product Management at GENUiTY. He co-founded the European operations of TUCKER Telecom-VoIPLCR. Olivier received a Bachelor in Liberal Arts and Graduate Certificate in Business from Harvard University, read Law and Business.

The Strategic Importance of Six Sigma for Corporations

Achieving organizational excellence in a fast changing global market Reducing initiative and process turnaround times Obtaining cost containment through the use of Six Sigma
Terence Lee, Head of System Integration Business APAC INGERSOLL RAND SECURITY TECHNOLOGIES
Terence Lee is currently the Head of System Integration Business APAC for Ingersoll Rand Security Technologies. Prior to this, he was the Director for Product Management APAC with the same company. Terence holds a Bachelor Degree in Business Administration from RMIT Australia and is currently pursuing his MBA from the University of Adelaide.

16:15

Applying Six Sigma as a strategic tool for Churn Reduction and to Gain Higher Productivity and Efficiency
Vincent R. Hubert, Vice President - Corporate Quality and Six Sigma BAYAN TELECOMMUNICATIONS, INC.
He has over 10 years of experience in projects for quality improvement and in his current role provides leadership for quality from Customer Service to network infrastructure and CPE unit testing (type approval). Ensure the quality and timely delivery of the companys product and service.

Case Study of the Business Excellence Model in Aerospace

Acting in accordance with the voice of the customer Optimising the product and the process Step by step approach to implement best practices and knowledge management
Dr. Aniyan, Deputy General Manager, BRAHMOS AEROSPACE
Dr. Aniyan S has 19 years of experience in Quality Management, Quality Assurance, Quality Control, Testing, Inspection with more than 12 Years in Aerospace Manufacturing Industry including Sr.Management Level in HAL, Bangalore (an Aerospace Industry under Ministry of Defence, Govt.of India). Currently, Deputy General Manager-(Quality), in BrahMos Aerospace, Trivandrum. Expertise in designing and implementing Quality Control procedures/processes for ensuring adherence to the target & quality standards, He is a Certified Six Sigma Black Belt, Lead Assessor (ISO 9001:2008, IRCA UK) & Certified Internal Lab Assessor (NABL-ISO17025).

16:45

Benchmarking Six Sigma Organizational Approache

Step by step increase in organizational performance Sustaining continuous increase in production
Kelvin Chong, TETRA PAK, SINGAPORE

Achieving Process Harmonization by Integrating Lean Six Sigma with ERP

Integrating the intricacies of Lean & Six Sigma for faster results Applying quick analysis of ERP implementation in the current scenario of organization Understanding ERP (Enterprise Resource Planning) modules performance analysis using six sigma
Syed Nadeem Ahmed, Senior Power Plants Engineer, JIAP KARACHI
Mr. Syed Nadeem Ahmed has over 14 years of experience in the engineering sector. He is currently working with PIA MRO engineering and maintenance division as a Sr. power plants engineer. He also has a Masters in Mechanical Engineering and is a certified Master Black Belt (MBB).

17:15

Chairmans Closing Remarks

Clyde Parker, President STARSIXSIGMA

17:30 Networking Session Cocktail Reception

Conference Day Two

08:00 Registration 08:30 Welcome Note, Strategic Business Networks 08:45 Chairmans Opening Remarks

Wednesday, 23 February 2011

PROCESS EXCELLENCE &SUMMIT SINGAPORE 2011

LEAN SIX SIGMA

ASIAN

Vikas Gera, Head, Global Quality Team for Global Business Services (GBS) Group, HEWLETT PACKARD
Vikas has close to 19 years of experience in Indian as well as Multi-National Companies in Manufacturing (consumer durables) and ITES/BPO domain . He has extensive experience in the various facets of Operations Management which includes Operations, Quality, Business & Operations Planning, Process Engineering; Vikas lead the Service Factory program and built a world wide team in which GBS Operations set up first time metrics on Capacity Utilization using Time Studies, Implementing Lean Management Practice, and Identified Cost of Quality. The whole approach towards Service Factory brought in huge cost savings opportunities for HP.

Arun Hariharan, President of Quality & Knowledge Management RELIANCE CAPITAL LTD

09 00 09:00 Role of Leadership at Strategic Level for Implementing

10:30 Networking Session Coffee Break 11:00 Lean Six Sigma Application in High Mix Low Volume Environment Systematic lean transformation to improve quality and reduce costs Zero-defec out strategy to achieve superior quality Total employee involvement to improve employee performance and quality
Pugalenthi Pandian, Plant Manager - CPU Manufacturing Center, Shanghai, P. R. China., SCHLUMBERGER
He is a master black belt, with 20 years of lean manufacturing experience..

Six Sigma
Highlighting the benefits of using six sigma Decrease in variability through sigma deployment Employing a long term strategy to build excellence
Arun Hariharan, President Quality & Knowledge Management RELIANCE CAPITAL LTD
Arun Hariharan is currently the President Quality & Knowledge Management at Reliance Capital Ltd. His educational qualifications include an M.S. and M.B.A. both from the University of Illinois at Chicago, USA.He is a Quality, Knowledge Management and Balanced Scorecard practitioner with 24 years of international professional experience. He is one of the foremost names in Quality in service industry. His forte is to involve the topmost levels of the organization in Quality & make Quality a strategic tool for competitive success.

09:45 Case Study to Achieve Business Excellence by Deploying

Six Sigma
Highlighting the benefits of using six sigma Decrease in variability through sigma deployment Employing a long term strategy to build excellence

11:45 Special Training/Presentation Power Steering skillfully guides Lean Manufacturing and Six-Sigma professionals with the most powerful elements of winning strategies to enhance personal effectiveness
Clyde Parker, President, STARSIXSIGMA

12:30 Networking Session Lunch Break Stream B

Stream A 13:30

A Lean Six Sigma Case Study

Timely Cardiac Investigations for Emergency Patients with Chest Pain Lean Six Sigma as a continuous improvement approach in Healthcare
Daniel Chin, Manager, NATIONAL UNIVERSITY HEALTH SYSTEM (NUHS)
Mr Daniel Chin is currently a Manager with the NUHS Way department, National University Health System (NUHS). He holds a Masters of Science (Engineering) from National University Singapore and is a Certified Six Sigma Black Belt Certificate from Singapore Quality Institute. For the past 2.5 years, he has been actively involved in various process improvement activities within NUHS by adopting the Lean principles to the healthcare setting; from Emergency Department and Inpatient Wards to Specialist Outpatient Clinics and Operating Theatres/Wards.

Role of Process Improvement for Organizational Success

Implementing Kaizen to improve service processes Developing competitive advantage through process improvements
Catherine Tan, Regional Manager, Performance Management CEVA LOGISTICS
Catherine is the regional Manager for Performance Management. She is responsible for managing the standardization of processes, managing regional and global KPIs, and also driving the Operations Excellence Frameworks including 5S, LEAN, and KAIZEN.

14:15

Lean Six Sigma in Service Industry/Healthcare

Focusing on the need for healthcare to improve processes Using Lean to improve efficiencies in hospital industry Moving from one-off Lean Projects to sustained Lean thinking as part of change management
Phua Tien Beng, Manager, Department of Emergency Medicine SINGAPORE GENERAL HOSPITAL
Mr Phua Tien Beng currently works as a manager, department of emergency medicine, Singapore General Hospital. He holds a Masters in Health Science (Management) from the University of Sydney.Trained as a Dietitian on a Public Service Commission Scholarship and has 3 years of clinical experience. Moving on to hospital administration in 2005, he heads up the Service Operations Unit and has been involved in hospital wide transformational improvements using LEAN philosophy and Six Sigma Methodology for the last 5 years. Key initiatives in the strategic assets of the hospital include Same Day Admission, Operating Theatres, Day Surgery Centres and Specialist Outpatient Clinics. Recently, he has been rotated to manage the Department of Emergency Medicine

Risk Involved in Implementing Six Sigma

Having a clear understanding of the strategic objectives to be achieved Understanding organizational culture and change management Getting the expectation right between management and employee
Agnes Oon Bautista, Regional Senior Advisor, First Choice & Performance Improvement, DHL GLOBAL FORWARDING
Agnes joined DHL Global Forwarding in March 2008 as Asia Pacific Regional Senior Advisor, to manage and support the fourteen countries in First Choice & Performance Improvement. Agnes is a qualified Senior Advisor which is the internal DP DHL Six Sigma Black Belt equivalent qualification.

15:00 15:45

Networking Session Coffee Break

Redesign Care using Value Stream Mapping (Lean Methodology)

Overview of NHG MyCare Framework - an over-arching framework to provide direction for quality improvement efforts Application of Lean Methodology in Healthcare Setting
Chong Pue Kim, Lean Facilitator/Deputy Director, Kaizen Office TAN TOCK SENG HOSPITAL/NATIONAL HEALTHCARE GROUP
Chong Pue Kim is a currently a Lean Facilitator at TTSH/NHG where she works with multi-disciplinary teams to redesign care using lean methodology. She has more than 10 years experience in quality and process improvement efforts in healthcare, civil service and manufacturing industries. She is also a 6 sigma Black Belt with experience in implementing Innovations, SQC, SIC, ISO 9001, 14001, OHSAS 18001 and Joint Commission International Accreditation projects. She obtained her MSc (Industrial and System Engineering) from National University of Singapore and BEng (Mechanical) from Nanyang Technological University.

Improving Value Chain Identifying, Prioritizing and Executing Business Improvement Opportunities across the Value Chain
Identifying and having a vision for six sigma deployment Prioritizing improvement opportunities in various business units Pilot and implementation: A time-phased effort of planning, piloting and execution
Scott Middleton, Managing Director, KM&T PTE LTD

16:15

Deploying Six Sigma at different levels

Deploying six sigma at different levels to ensure business synergy Improving over all quality of deliverables at various levels of manufacturing Getting real business benefit and lasting engagements
Lokesh Rajashekaraiah, Vice President, Process Excellence FIRSTSOURCE SOLUTIONS LTD
Lokesh Rajashekaraiah is Vice President - Process Excellence at Firstsource Solutions Ltd., which is among Indias top 3 pure-play BPO (business process outsourcing) service providers. As the Master Black Belt.Lokesh is responsible for implementing metric oriented performance measurement system, deploying process improvement framework, Driving COPC standard implementation and certification and also driving the quality culture globally across functions.

Application of 6 Sigma Tools in Food Safety Risk Management

Adaptation of Six Sigma tools in a different industry Importance of Six Sigma tools in food safety risk mgmt Benefits of implementation of six sigma tools
Chong Nyet Chin, Food safety and Quality Director, NTUC FAIR PRICE COOPERATIVE LIMITED.
Food safety and Quality Director, NTUC FairPrice Co-operative Limited. Ms Chong holds a Science degree in Chemistry from National University of Singapore, and an MBA from Leicester University, UK. She has over 18 yearsexperience in the areas of quality assurance and food safety, well-versed in GMP,HACCP, ISO 9001, 6 Sigma and Total Quality Management. She was invited to share her experiences in various conferences such as food safety congress, ECR and Lean Six Sigma.

16:45

Manufacturing and implied Six Sigma results

Targeting the right processes for desired results Getting the expectations right in process improvement and results Planning, training and process management what can go wrong?
Speaker: TBC

Improving NPI Cycle time to market Using Lean Six Sigma Tools
Using the 80:20 rule (Pareto Principle) to reduce defects and variability Achieving the greatest yield with the least effort Reducing NPI (New Product/Process introduction) lead time to market using VSM Creating Solutions from design process to launched low-cost manufacturing/services
Teo Seow Hian, GE ENERGY
Teo Seow Hian is a technical leader and a Blackbelt with GE energy services. He has over 10 tears of experience and has a degree in BEng Mechanical Engineering Nanyang Technological University Singapore and a MSc Industrial and Systems Engineering Nationa University of Singapore, Singapore.

17:00 Chairmans Closing Remarks

Arun Hariharan, President of Quality & Knowledge Management RELIANCE CAPITAL LTD

Post-Conference Workshop and Site Visit

Thursday, 24 February 2011

PROCESS EXCELLENCE &SUMMIT SINGAPORE 2011

LEAN SIX SIGMA

ASIAN

POST-CONFERENCE WORKSHOP A 09:00 11:00

Topic
09:00 10:30 Why are we at Six Sigma yet? What is holding a Six Sigma initiatives back? Six Sigma was established well over 2 decades ago, and quality as a management practice was recognised over 50 years ago, so why do we still have quality issues? Why does it continue to be so difficult to efficiently innovate our business? What should we be doing more or less of as a management profession? 10:30 11:00 11:00 11:30 Coffee Break Auditing your Six Sigma initiative: Share an audit tool I have developed (initially with HSBC) to audit the maturity of a Six Sigma deployment 11:30 12:00 Constantly innovating your program: How to keep Six Sigma fresh and relevant

POST CONFERENCE WORKSHOP B 01:00 04:00

A-Z Deployment Plan for Introducing Lean Six Sigma in an Organization
01:00 01:15 01:15 01:30 01:30 01:45 01:45 02:00 02:00 02:15 02:15 02:30 02:30 03:00 03:00 03:15 03:15 03:30 03:30 03:45 03:45 04:00 Developing a framework to start implementing lean six sigma in an organization for the first time Deciding which lean six sigma methodology will work best in the organization As is and to be processes analysis , what it calls for Process improvement, process re-engineering, process re-design Understanding the key challenges involve and what to look out for Integrating Lean Six Sigma and ERP for success Coffee Break Understanding DMADVR (Define, Measure, Analyze, Design, Verify, Roll out) strategy for ERP Handling change management and organizational wide resistance Implementing the best mix for success. Aviation MRO case study

Paul Tomes Head of Business/Operational Excellence CREDIT SUISSE, HONG KONG

14 years of change leadership, business process and organizational design experience. He has an MBA from Henley Management College, UK, and over 8 years proven experience leading change programs in Financial Services. Prior to joining Credit Suisse, Paul led the Lean Six Sigma deployment for HSBC Asia Pacific, based in Hong Kong.

Syed Nadeem Ahmed Sr. Power Plants Engineer PAKISTAN AIRLINES

Mr. Syed Nadeem Ahmed has over 14 years of experience in the engineering sector. He is currently working with PIA MRO engineering and maintenance division as a Sr. power plants engineer. He also has a Masters in Mechanical Engineering and is a certified Master Black Belt (MBB).

POST CONFERENCE SITE VISIT 14:00 17:00

About Strategic Business Networks Pte Ltd Strategic Business Networks vision is to create world-class platforms for information exchange, knowledge sharing and the provision of unrivalled networking opportunities. In pursuit of this vision we are permanently organizing summits, conferences and training programs led by experts, industry practitioners and market leaders; constantly trying to add value to our participant organizations to help them achieve organizational success. Our events are researched and developed through an in-depth understanding of market dynamics and a constant upgrading of ours and the overall industry standards. At Strategic Business Networks we dont believe in just riding on past successes but in always.
(INCLUDES NETWORKING BREAK)

This site tour will allow you to visit one of the most advanced business facilities in the world. Located in Singapore and servicing all of South East Asia, it has been internationally recognized for its outstanding application of Lean Six Sigma techniques and its operational excellence.

Structure of Site Tour:

14:30 14:45 15:00 15:10 16:30 17:00 Arrival at facility Opening Speech by General Manager Outline of tour & Introduction of Site Hosts Site Tour to see processes & quality service in action Q&A Leave

For further information contact:

Karan Chopra, Conference Manager, STRATEGIC BUSINESS NETWORKS PTE LTD Tel: (65) 6345 2849 Mob: (65) 9631 5545 Email: karan@strategicbiznet.com

REGISTRATION FORM
4 WAYS TO REGISTER

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Email Phone Fax Post

enquiries@strategicbiznet.com (65) 6344 3206 (65) 6344 2774 Strategic Business Networks Pte Ltd 14 Robinson Road #13-00 Far East Finance Building Singapore 048545

PROCESS EXCELLENCE SUMMIT SINGAPORE 2011

Main Summit 22 & 23 February 2011 Pre-Summit Masterclass 21 February 2011 Post-Summit Workshop and Site Visit 24 Februaary 2011

Please complete in BLOCK CAPITALS as information isused to produce delegate badges. Please photocopy for multiple bookings

CONFERENCE PACKAGES
Package A Conference + Masterclass + Site Tour + Workshop A Package B Conference + Masterclass + Site Tour Package C Conference + Masterclass + Workshop A + Workshop B Package D Conference + Site Tour + Workshop A Package E Conference + Masterclass + Workshop Package F Conference + Site Tour Package G Conference + Masterclass Package H Conference + Workshop Package I Conference only A or B A or B

REGULAR PRICES IN SGD

EARLY BIRD DISCOUNT IN SGD

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* Payment in full is required prior to 15 November 2010 to qualify for the Early Bird Discount. * Price includes lunches, refreshment and course materials. * A late administration fee of SGD100 will be added to the regular price after 15 February 2011.

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SBN recognizes the value of learning in teams. Enjoy our privileged rates when you book as a team:

This discount is exclusive of the early bird discount advertised.

VENUE & ACCOMMODATION

Grand Hyatt Singapore 10 Scotts Road, Singapore 228211 Tel: +65 6738 1234 Fax: +65 6732 1696 Email: singapore.grand@hyatt.com
PAYMENT POLICY: Payment is due in full at the time of registration. Full payment is mandatory for event attendance. CANCELLATION & SUBSTITUTIONS: You may substitute delegates at any time. SBN does not provide refunds for cancellations. For cancellations received in writing more than seven (7) days prior to the conference you will receive a 100% credit to be used at another SBN conference for up to one year from the date of issuance. For cancellations received seven (7) days or less prior to an event (including day 7), no credits will be issued. In the event that SBN cancels an event, delegate payments at the date of cancellation will be credited to a future SBN event. This credit will be available for up to one year from the date of issuance. In the event that SBN postpones an event, delegate payments at the postponement date will be credited towards the rescheduled date. If the delegate is unable to attend the rescheduled event, the delegate will receive a 100% credit representing payments made towards a future SBN event. This credit will be available for up to one year from the date of issuance. No refunds will be available for cancellations or postponements. SBN is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/ postponement of an event. SBN shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, labor strike, extreme weather or other emergency. PROGRAM CHANGE POLICY: Please note that speakers and topics were confirmed at the time of publishing; however, circumstances beyond the control of the organizers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, SBN reserves the right to alter or modify the advertised speakers and/or topics if necessary. Any substitutions or alterations will be updated on our web page as soon as possible. YOUR DETAILS: Please email our Database Manager at info@strategicbiznet.com and inform them of any incorrect details which will be amended accordingly. DATA PROTECTION: Personal data is gathered in accordance with the Data Protection Act 1984. Your data may be passed to other companies who wish to communicate with you offers related to your business activities. If you do not wish to receive these offers, please tick the box below. Please do not pass my information to any third party. Strategic Business Networks Pte Ltd. Company Registration No: 200807743G Copyright@ 2010 Strategic Business Networks Pte Ltd. All rights reserved. This brochure may not be copied, photocopied, reproduced, translated, or converted to any electronic or machine-readable form in whole or in part without prior written approval of Strategic Business Networks Pte Ltd.

Please note: Indicate if you have already registered by Phone Fax Email Web If you have not received an acknowledgement before the conference, please call us to comfirm your booking. Photocopy this form to register multiple delegates.

PAYMENT METHODS
By Check/Bank Draft: Made payable to Strategic Business Networks Pte Ltd By Direct Transfer: Please quote invoice number(s) with remittance advice Account Name: Strategic Business Networks Pte Ltd Bank Number: 7171 Account No: 001-905142-8 6 Shenton Way DBS Building Tower Singapore 068809 Swift Code: DBSSSGSG Payment is due in full upon receipt of invoice. Full payment prior to the event is mandatory for attendance. I agree to SBNs payment terms.