Professional Documents
Culture Documents
18th Annual
Co-located with...
EARLY BIRD
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$200
Big W
Myer
The Iconic
Officeworks
PLUS
Ram Charan, Business Consultant and Author of The Talent Masters and The Leadership Pipeline
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Adapt or Die!
Just like the retail sector, conference organisers need to adapt... or die! Our clients (and those of our competitors too!) told us that theyre bored of the traditional conference format; and frustrated that the information they receive is not practical and/or relevant enough to make a real difference to their bottom line. We hear you which is why weve changed, innovated, improved and expanded, so that Retail World remains the first point of call for 100s of senior managers and executives looking to sharpen their skills, gather intelligence and find inspiration to improve profits in the 2014 financial year.
1.
Co-located with...
Fortune magazine
A secret weapon for many of the worlds biggest companies and their CEOs, the bestselling author is legendary for his ability to cut through the complexity of modern day business, and delivers on:
Uncovering core business problems Real world actionable solutions for leaders Cutting edge analysis helping business frontrunners face their toughest challenges
The inaugural Leaders Champagne Breakfast features well known guest speakers like Ram Charan, Bernine Brookes, Mark Ward, Julie Coates, Craig Tillotson, Mike Cook and others. This is a fabulous opportunity to hear from the best of the best and to network with the movers and shakers in the industry, while enjoying a five star breakfast.
Laura Alber, President & CEO, Williams-Sonoma, Inc. (USA) 11:40 The Power of Connected Commerce in Todays New Retail Environment Senior-level Executive, eBay 12:10 Real store engagement: Bringing the brand to life through flawless store operations The evolution and development of the Adidas retail footprint: invigorating the selling environment Showcasing the brand consistently in retail stores across the globe Simpler, better, sustainable: putting the consumer first Libby Sanderson, Director of Store Operations, Asia Pacific, adidas group (China) 12:45 Retail showroomers: Your best customer?
Aimia research shows that far from being disloyal, retail showroomers are potentially your most faithful customer and one with whom you can build a relationship. Shopper insight is your best option for identifying, understanding, and influencing the tech-savvy consumer.
All delegates are invited to the Keynote Theatre for the inaugural Leaders Champagne Breakfast, featuring international guest speaker Ram Charan, plus two thought-provoking panel discussions. Delegates will then split into their respective conference streams. This is a fabulous opportunity to hear from the best of the best and to network with the movers and shakers across retail, FMCG and cards & payments industrys.
Whats trending: what, how and why they are buying it Areas of innovation for consumer reach: - social media / merchandising / logistics / concept How is the leadership changing the mindset of the people in the organisation? Bridging the divides: bringing all of the above aspects together for a thriving future Ram Charan, World Renowned Business Consultant; and Author; The Talent Masters and The Leadership Pipeline (USA) 8.45 FUTURE OF RETAIL PANEL Surviving in an every channel world
Richard Peake, MD Australia & VP Asia Pacific, AIMIA 1:20 Networking Lunch and Exhibition Viewing 2:20 The Mobile Shopper Gareth Jude, Retail Industry Executive, Telstra 2:50 Get noticed! The Live Windows project capturing customers attention and spend! Develop and manage innovative content that engages your customers What an interactive customer experience can bring to your store Utilising consumer feedback to further leverage content Alfio Pozzoni, Director of Research & Innovation, Fabrica, Benetton Group Communications Research Centre Giovanni Flore, Project Manager, Benetton Live Windows ( ITALY) 3:20 The customer is in the driving seat are you on board? Examining the motivated, informed and active consumer of today The smart-phone shopper driving the changes in retail: what are retailers and manufacturers doing to stay ahead? Getting involved: reaching the mobile consumer and developing a stringent mobile business plan Ann Mooney, Founder & CEO, Rising Moon Consulting, Former MD, P&G (USA) 3:50 Afternoon Break and Exhibition Viewing
DISCUSSION
Bernie Brookes, CEO, Myer Mark Ward, MD, Officeworks Julie Coates, Director, Big W Lisa Vehrenkamp, MD, American Express Australia 9.25 What is the future of payments?
Evolution of payments over the past 12 months. Are we really embracing innovation in Australia and progressing our own future in payments?
Richard Palmer, MD, FIS 9.35 FUTURE OF PAYMENTS PANEL DISCUSSION How will consumers pay in the future and how will they manage their money ? Vipin Kalra, Country Manager, Visa Craig Tillotson, MD, Faster Payments Scheme Limited (UK) Mike Cook, Senior VP & Assistant Treasurer, Wal-Mart (USA) Marj Demmer, GM, Cards & Payments, ANZ Bank 10.15 Morning Break and Exhibition Viewing
TECHNOLOGY, PAYMENTS
4:20 Why a competitive domestic debit network is important for Australia Bruce Mansfield, CEO, eftpos 4:35 PANEL DISCUSSION Panel Discussion Sponsored By With so many new payment options available, what is going to work in Australasia? Alister Bennett, Head of Product Management and Development, Rabobank Julian Potter, Head of Cards & Payments, Citigroup Marj Demmer, GM, Cards & Payments, ANZ Bank Bruce Mansfield, CEO, eftpos
Moderated By:
Nigel Lee, Senior VP & GM Asia Pacific, Europe & Africa, Global Payment Options, American Express 10:30 Morning Break and Exhibition Viewing 11:30 Keynote Address Commonweath Bank 12:00 When the screen is your only store-front; Milan Directs climb to the top as a pure play furniture retailer What does it take to achieve whole-market success when your only consumer touch-point is through the screen? Strategic points of difference in Milan Directs approach to customer care and delivering on expectations Passion and determination; putting the personal back into your retail offerings Dean Ramler, Founder & CEO, Milan Direct 12:30 Unravelling Big Data for retailers
Big Data is the ICT buzzword, so how will it impact retailers and how do we prepare our systems for a potential future state?
Mangala Martinus, Director, Payments Consulting Network 5:20 PANEL DISCUSSION Accelerating your online channel and delivering ahead of customer expectations What are the experts doing to stay one step ahead of the game when it comes to meeting their customers digital needs. What are the future fundamentals of creating a winning online presence? From digital wallets to NFC; apps that matter going forward Putting your brand upfront and encouraging deeper cross channel relationships Meeting the demands of the multi-device consumer Finn Age Haensel & Adam Jacobs, MDs & Founders, The Iconic Dean Ramler, Co-Founder & CEO, Milan Direct Paul Greenberg, CEO, NORA & Non-Executive Director, Deals Direct Paul Reining, Group CEO, The Catch Group 6:00 Networking Drinks
Chad Gates, Research & Development Manager, Pronto Software 1:00 Networking Lunch and Exhibition Viewing
CASE STUDY
9:30 Nailing retail! The innovative underpinnings, building the virtual customer experience at the Iconic Inspiring a new generation of retailing: fresh fundamentals in online delivery, operations and customer care Tracing the customers cyber footprint: knowing your market Move with your customer: the mobile shopping experience Adam Jacobs, MD & Founder, The Iconic Finn Age Haensel, MD & Founder, The Iconic
Kylie Watson-Wheeler, GM Consumer Sales, In-home, Retail, Theatrical, The Walt Disney Company Australia Lee Applbaum, General Manager Marketing, Target 3:55 CLOSING ADDRESS Siemon Scamell-Katz, Global Consulting Director, TNS; and Author, The Art of Shopping (UK) 4:45 Close of Conference
NOW
T oday hes alone at the top of his profession - not a consultant so much as a
The combined Retail World + Cards & Payments + Path To Purchase + Screen Media is Australias largest event of its type, bringing together over 80 suppliers of cutting edge solutions over 2 information packed days. The Expo offers the unique chance to see a wide range of solutions side-by-side, allowing you to both identify the technologies that are right for you, and which vendors you want to partner with. If you want to save time and money, then theres only one place you need to go in 2013
Mobile/Social Commerce Multi-Channel platforms Big Data & Analytics Cloud computing POS Technology
Inventory management Workforce Management Home Delivery Order fulfilment Supply Chain & Logistics
Digital & Mobile Strategy In-store Media Loyalty Social Marketing Integrated Shopper Marketing
EXHIBITION
Content design & management Platforms and systems ATM and kiosk manufacturers
NFC/Contactless Technology
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Please contact Jon on: Tel: +61 2 8908 8516 or Email: jon@acevents.com.au
Benefits of attending
Walk around the show floor and take advantage of the opportunities to: Listen to case study presentations taking place in the Seminar Theatres Meet with your peers and key suppliers to discuss solutions to challenges Discuss marketplace developments and key local and global trends See the latest products and services on offer and discuss potential solutions Be inspired!
Explore
2 Free Educational Seminar Theatres Retail Technology Seminar Payment Innovation Seminar 3 Pavilions Mobile Customer Experience pavilion Home Delivery pavilion Screen Media pavilion
Yes I would like to register (number) delegate/s to attend Retail World 2013 Please also send me a brochure for: Cards & Payments Australasia Confernece
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Full Conference
Date: 13th - 14th May Includes:
Retail & Payments Leaders Breakfast Full exhibition access Lunch and refreshments Documentation Evening Networking Function One of Ram Charans 90 minute CEO Masterclasses
Notes: * The registration fee includes lunch, refreshments, networking function and full conference documentation. * Group Discount apply for bookings made simultaneously and on one invoice only. * Only one discount applies
Masterclass A r Mastercalss B r
www.retail-world.com.au
Its quicker and easier to register online and pay by credit card. We do not n/a $700 incl. GST charge a surcharge on any credit cards. OFFLINE CALL FAX $395 incl. GST $495 incl. GST POST +61 2 8908 8555 +61 2 8908 8556 PO Box 1645, North Sydney, NSW 2059
Masterclass A r Mastercalss B r Path to Purchase Summit 2013 Date: 13th - 14th May
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