Maven Capability Framework

BuildingChangeCapability Building Change Capability DeliveringPerformance

Strategy

Delivery

Leading

Changing

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BuildingChangeCapability B ildi Ch C bili DeliveringPerformance

ChangeSponsors Change Sponsors

Businessdirection,strategy, sponsoringandenabling change

Mavenprovidetheessentialbuildingblocksfordevelopingand ChangeLeaders enhancingyourskillsandcompetenciesatalllevels.Usingthe Programmeandproject innovativeMavenChangeManagementFramework,tailoredto leads,teammanagement andoutcomeachievement yourchangemethodsandapproaches,wewillhelpyoutoprepare and outcome achievement h th d d h ill h l t foranddeliversuccessfulchange. MavenSkillsModulesaredesignedtomeettheneedsofall g changesponsors,leaders,managersandparticipantsinchange, providingpracticalskillsandknowhowthatwillenableyouto achievesuccessfuloutcomesagainandagain. WhenusedinconjunctionwithMavenspowerfulCMF AssessmentandDiagnosistool,yougainacompleteand comprehensiveunderstandingofyourorganisationsprogramme p g y g p g andprojectperformance.
Understand Plan Implement Embed

Programmeand ProjectManagers Project Managers

Programmeandproject design,planning, developmentanddelivery

ChangeManagers andParticipants
Transitionplanning, delivery,handoverand d li h d d benefitrealisation

MavenChangeManagementFramework

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Skills and Know-how that deliver success

Developed by change professionals and practitioners, all Maven Skills Modules reflect a real understanding at Maven we call this know-how - of the four key areas where we believe the difference lies, in delivering successful change in the current climate. Strategy how to build a shared understanding of the driving
forces for change, developing and communicating strategic vision, effective sponsorship and management of change, and maximising benefit realisation

Leading - how to lead and motivate people and teams towards

excellent change performance, achieve effective collaboration and maximum communication and participation

Delivery how to prioritise, plan, design and deliver quality, risk

managed change portfolios, programmes and projects that result in controlled and sustainable outcomes, and investment return

Changing how to prepare the organisation and its people for

change and manage transition to new ways of working, address behavioural and cultural change and ensure performance and benefits are realised and sustained All Maven Skills Modules include creation of relevant and empowering products that build towards a complete toolset for successful change
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At the heart of our Skills Modules is the Maven Change Management Framework

SelectfromandcombineMavenSkills Select from and combine Maven Skills Modulestomatchyourneeds

Whateveryourlearningneeds,Mavenhasacustomisabletrainingcourseor workshoptomatch,eachofwhichcanbeindividuallyselectedorcombined workshop to match, each of which can be individually selected or combined tocreateatailoredprogrammetosuitthespecificrequirementsof individualsandchangeteamsinyourorganisation. MavenSkillsModulesenableyoutobuildbothcapabilityandcapacityacross thefullchangelifecycle,strengtheningandexpandingyourcorechangeskills andcompetencies

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SelectfromandcombineMavenSkillsModules
Strategic Thinking Thi ki Sponsoring Change Ch Portfolio Management M Programme Management M

Maven CMF
Managing Change

Design

Risk

ProjectManagement Project Management

ChangeSponsors
Businessdirection,strategy, sponsoringandenabling sponsoring and enabling change

ProgrammeandProject Managers
Programmeandproject design,planning,development design planning development andimplementation

Strategy

Delivery

ChangeLeaders
Programmeandproject leads,teammanagement andoutcomeachievement

Leading

Changing

ChangeManagersand Participants p
Transitionplanning,delivery, handoverandbenefit realisation
Managing Transition Embedding Change

Leading Change

Team Management

Communicating Change

RealisingBenefits

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MavenSkillsModulesbuildcapabilityacross thefullchangelifecycle the full change lifecycle

MavenChangeManagementFramework

Understand
ChangeManagementFramework Ch M F k

Plan

Implement

Embed

S Strategy Lead ding D Delivery Chang ging

StrategicThinking SponsoringChange ManagingChange LeadingChange TeamManagement T M Communicating

DesigningChange ManagingRisk PortfolioManagement ProgrammeManagement ProjectManagement ManagingTransition EmbeddingChange BenefitsRealisation MavenTrainingLtd2013

Strategy

Delivery

Maven CMF

Strategy
Understandtheframeworkforchangemanagement, buildasharedunderstandingofthedrivingforcesfor change,developingandcommunicatingstrategicvision, effectivesponsorshipandmanagementofchange,and effective sponsorship and management of change and maximisingbenefitrealisation Learn

Whofor?
ChangeSponsorsand ChangeLeaders Ch L d responsibleforbusiness direction,strategy, sponsoringand enablingchange

Leading

Changing

Change Management Framework Strategic Thinking

howtodesignandassesasuccessfulchange programmeandcapabilityusingMavensChange ManagementFrameworkUnderstand,Plan, ImplementandEmbed Implement and Embed howtodefineandanalysethedriversforchange, definerequiredendgoalsandbenefits,planand designchange,definevisionandthetargetoperating model howtoestablishstrategicfocusandalignment,lead andsponsorchangeprogrammesandprojects,and ensurefocusonoutcomeachievement howtoaddressindividual,teamandorganisation behaviouralandculturalchangeandensure behavioural and cultural change and ensure performanceandbenefitsarerealisedandsustained

Create Change Management Assessment Vision Statement Sponsorship Manifesto Change Management g Plan
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Sponsoring Change

Managing Change
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Strategy

Delivery

Leading
Leadandmotivatepeopleandteamstowardsexcellent changeperformance,achieveeffectivecollaboration andmaximumcommunicationandparticipation

Whofor?
ChangeLeaders responsibleforleading responsible for leading majorchange programmesand projects,leadingand developinghigh performanceteams, engagingwith stakeholders

Leading

Changing

Learn Learn
howtoleadchangewithauthorityandinfluence, motivatingindividualsandteamsandachieve collaborativeworking howtobuildhighperformanceteams,setobjectives, makedecisions,managetime,solveproblems,resolve make decisions, manage time, solve problems, resolve conflict,coachandmentorpeople howtoanalysestakeholderneedsandinterests,plan andfacilitatedeliveryofcorporatecommunications, buildrelationshipsandchallengethinking

Create Create ChangeLeaders Manifesto

LeadingChange

Team Management

TeamLeaders Manifesto

Communicating

Stakeholder Plan

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Strategy

Delivery

Delivery
Prioritise,plan,designanddeliverquality,risk ,p , g q y, managedchangeportfolios,programmesand projectsthatresultincontrolledandsustainable outcomes,andinvestmentreturn Learn
howtoleadchangewithauthorityandinfluence, motivatingindividualsandteamsandachieve collaborativeworking ll b i ki

Whofor?
ProgrammeandProject Managersresponsiblefor change programme and changeprogrammeand projectdesign,planning, developmentand implementation

Leading

Changing

Create ChangeLeaders Manifesto

Portfolio Management

Programme Management

howtobuildhighperformanceteams,setobjectives, make decisions, manage time, solve problems, resolve makedecisions,managetime,solveproblems,resolve conflict,coachandmentorpeople howtoanalysestakeholderneedsandinterests,plan df l d l f andfacilitatedeliveryofcorporatecommunications, buildrelationshipsandchallengethinking Howtovisualiseanddesignthetargetoperating model(blueprint)forchange,analyseprocesses, organisation,informationsystemsandinfrastructure requirements Howtoestablishandundertakeriskandissue managementinachangeprogrammeorproject,use riskanalysistechniquesandchangecontrol

ProgrammePlan

Project Project Management

Project Plan ProjectPlan

Designing i i Change

Blueprint Blueprint Design Risk Risk Management Strategy

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ManagingRisk
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Strategy gy

Delivery y

Changing
Preparetheorganisationanditspeopleforchangeand managetransitiontonewwaysofworking,address behaviouralandculturalchangeandensure behavioural and cultural change and ensure performanceandbenefitsarerealisedandsustained

Whofor?
Ch L d ChangeLeaders responsibleforleading majorchange programmesand projects,leadingand developinghigh performanceteams, engagingwith stakeholders

Leading

Changing

Learn Managing Managing Transition

howtoleadchangewithauthorityandinfluence, g y f , motivatingindividualsandteamsandachieve collaborativeworking how to build high performance teams set objectives howtobuildhighperformanceteams,setobjectives, makedecisions,managetime,solveproblems,resolve conflict,coachandmentorpeople howtoanalysestakeholderneedsandinterests,plan andfacilitatedeliveryofcorporatecommunications, buildrelationshipsandchallengethinking

Create TransitionPlan T iti Pl

Embedding Change

Adoption Adoption Report

Realising Benefits

Benefit RealisationPlan

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CMFAssessmentand Diagnosistool
MavenspowerfulCMFAssessmentand M f l CMF A d Diagnosistool,providesacomplete andcomprehensiveunderstandingof you o ga sat o s p og a yourorganisationsprogrammeand ea d projectperformance. Theassessmentmeasuresthe performanceandachievementsofyour f d hi t f changeprogrammeorprojectagainst7 keycriteriaand116specificactivities andoutputsacrossthefullchange p g lifecycle. Wegeneratereportsthatenableyou tomonitorandtrackperformanceover t it dt k f timeandinformdecisionsabouthow toimproveeffectiveness,qualityand capability. p y

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SkillsModules Obj ti Skill M d l Objectives, SkillsandTools Skills and Tools

Strategy

Delivery

Leading

Changing

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Strategy
ChangeManagement Framework Objectives
Understand howtoclarifythe reasonsforthechangeandusethis tomotivateandpersuadepeoplethe VisionandBlueprintforchangeis viableandbeneficial Plan howtocreateacoherentand consistentroadmap,establishan effectivegovernancestructureand createasetofactionplansfor achievingthechange Implement howtoestablishand h f l managethesuccessful implementationofthechange projectsandrelatedactivities Embed howtodeliverandmake sustainabletherequiredoutcomes fromthechangeandensurefull benefitsrealisation benefits realisation

StrategicThinking
Objectives
UnderstandtheBusinessChange Lifecycle Understandandestablishthe strategiccontextforchangeinan organisation Understandtheforcesthatdefine theneedforchangebyaddressing thedriversforchangeandthe resistingforcesthatexist Learnhowtocreatevisionand blueprints andencourageothersto becreativeandinnovative Definethegoalstobeachievedand theresultingbenefits thatwouldbe realisedbythevision

SponsoringChange
Objectives
Appreciatethestrategicimportance ofchange toanorganisationand alignmenttostrategy Definethekeysponsorrolesin deliveringsuccessfulchange initiatives Learnhowtobeachange championwhenengaging with/influencingothers Createaninnovativecultureand environmentforchange Understandthesponsorship lifecycleandthekeyprocesssteps Learnhowtoensureachievementof changeoutcomes andfulfilmentof strategicgoalsandbenefits

ManagingChange
Objectives
Understandthedynamicsof organisationalchange Understandhowtomakean assessmentofchangereadiness,and theimpactofchangeonpeople the impact of change on people Appreciatehowindividualsand teamsexperiencechange andlearn Learnhowtoleadpeoplethrough transition Developwinwinstrategiesand tacticsforaddressingresistance g Learnhowtoeffectively communicatetheneedchangeand achieveparticipation

Skills

Skills
Planningchange g g Organisationaldiagnosis Changereadinessassessment Facilitatingandmanagingtransition Conflictresolution ChangeManagement(CM)

Skills
Strategicchangemanagementand design Portfolio,ProgrammeandProject designanddelivery design and delivery Changetransitionplanningand management

Strategicanalysisandplanning Defininggoalsandbenefits Visioningandblueprinting Analysingcomplexsituations Innovativethinking

Skills
Sponsoringchangeprogrammesand projects Decisionmaking Facilitatinginnovation Benefitmapping Changegovernanceanddirection

Tools
VisionChecklist ForceFieldAnalysisTemplate GoalsandBenefitsTemplate BlueprintingMatrix MindMapping Mind Mapping Costbenefitanalysis

Tools
Changeplanningtechniques Organisationalmetaphorsand models ChangeAdaptor/ReadinessChecklist Influencingandpersuasionprocess Winwinprocess Transitionmodel

Tools
Managementdashboardchecklist ChangeSponsorroledescription g p q ChangeSponsorquestionnaire ChangeGovernancetemplate

Tools
MavenChangeManagement Framework(CMF) Framework (CMF) ManagingBusinessTransformation Toolkit MavenCMFAssessmentTool

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Leading
LeadingChange
Objectives
Understandtheessential competenciesneededtosuccessfully leadhighperformancechange Understandandundertaketheroleof programmeorprojectsponsor Developconfidenceandleadership authorityinachangeenvironment Knowaboutkeyleadershipstylesfor leadingsuccessfulchange Definekeychangeleaderrolesand factorsforempoweringchange teams Developstrategiesforcross functionalcollaborationandmatrix working Motivateandinspireothersto achievehighperformancechange

TeamManagement
Objectives
Learnhowtosetobjectives,clarify andprioritiseteammanagement activitiesandtasks Assesschangeteamcompetencies andskills Achieveeffectivetimemanagement, Learnabouteffectivedelegation Developproblemsolvingandconflict management approaches Facilitate otherslearning,active listeningandgiving/receiving feedback f db k Appreciatetheapproachesand benefitsofcoachingandmentoring

Communicating
Objectives
Understandthepartstakeholders playduringchange Learnhowtoidentifyandanalyse stakeholderneedsandinterests Developandutilisecorporatestory p p y telling Determineappropriateengagement andcommunicationapproaches Selectandmanagemultiple communicationschannelsandmedia Mobilisestakeholdersandachieve highlevelsofparticipation Developastakeholderengagement strategyandcommunicationsplan

Skills
Timemanagementanddelegation Facilitating,influencingandpersuasion Problemsolvinganddecisionmaking Objectivesetting Conflictresolution, Coachingandmentoring

Skills
Corporatestorytelling Stakeholderanalysis Communicationsplanning Facilitating&mobilisingstakeholders Challengingconversations g p Buildingeffectiverelationships

Skills
Visioning,narrativeandstorytelling Leading,inspiringandmotivating Authorityandinfluence Leadershipstylesandapproaches Engagingwithpeopleandmatrix Engaging with people and matrix working

Tools
PrioritisingActivityScheduler ChangeteamAssessmentTemplate TeamPerformancePlanner TimeManagementInventory Time Management Inventory DelegationChecklist ProblemSolving&DecisionChecklist

Tools
StakeholderEngagementStrategy Template StakeholderMatrixTemplates StakeholderProximityMap Stakeholder Proximity Map StakeholderProfileTemplate CommunicationsSchedule

Tools
LeadershipSelfAssessment LeadershipStylesTemplate SponsorshipMatrix Sponsorship Matrix AuthorityAssessment CollaborativeWorkingAssessment CompetencyAssessmentMatrix

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Delivery
PortfolioManagement Objectives
Understandthestrategiccontextand principlesofportfolio,programme, projectandchangemanagement Defineandapplythelifecycle and steps o estab s g a d a ag g a stepsforestablishingandmanaginga portfolioofchangeinitiatives Developandapplysuitablecriteria forprioritizingchangerequirements Learnkeyinvestmentanalysisand multicriteriaanalysistechniques Appreciatethekeyrolesand responsibilitiesforportfolio management Defineandestablishthefunctionsof aPortfolioOffice(PO)

Programme Management Objectives

Understandtheprinciples of programmemanagement Learnhowtoidentifyanddefinea strategicchangeprogrammeandits outcomes Defineandapplythelifecycle and stepsforestablishingandmanaginga changeprogramme Designtheprogrammeorganisation andstakeholderengagementplan Developtheprogrammebusiness case,includingassessmentofrisk, i l di t f ik costandbenefits Defineandestablishthefunctionsof aProgrammeManagementOffice (PMO)

ProjectManagement Objectives
Understandtheprinciples ofproject management Learnhowtoidentifyanddefinea changeprojectanditsoutputs Defineandapplythelifecycle and stepsforinitiatingandmanaginga changeproject Designtheprojectorganisationand stakeholderengagementplan Developtheprojectbusinesscase, includingassessmentofrisk,costand benefits b fi Defineandestablishthefunctionsof aProjectSupportOffice(PSO)

Skills
Strategicanalysis Defininggoalsandbenefits Informationanddataanalysis Strategicthinking InvestmentandMultiCriteria Analysis Prioritisation

Skills
Programmemanagement Strategicrequirementsanalysis Visioningandblueprinting Programmecostbenefit&risk analysis Programme planning and estimating Programmeplanningandestimating PMOmanagement

Skills
Projectmanagement Projectcostbenefitandriskanalysis Productbasedplanningand estimating Workflowandworkpackage definition PSOmanagement

Tools

Tools

Tools

PortfolioInformationTemplate PortfolioAssessmentTool PortfolioPrioritisationChecklist PortfolioManagementandPORole Portfolio Management and PO Role Templates PortfolioHealthCheckQuestionnaire

ManagingSuccessfulProgrammes (MSPTM) ProgrammeManagementTemplates ProgrammeManagementandPMO RoleTemplates ProgrammeHealthCheck Questionnaire

ProjectManagementTemplates ProjectManagementandPSORole Templates ProjectHealthCheckQuestionnaire

PRINCE2TM

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Delivery
DesigningChange Objectives Obj ti
Visualisecurrentandfuturestate businesssystemsandprocesses Capturebusinessprocedures, performanceandcriticalsuccessfactors Identify and explore information and Identifyandexploreinformationand data needs,outputsandsystems Understandandcaptureorganisation requirements,togetherwithknowledge, skillsandresourcesneeds Establishandexploreworking environment,workstyleneedsand options Explorenovelandcreativeinsightsand solutions

ManagingRisk Objectives Obj ti

Understandriskandissuemanagement principlesandstrategy Learntheprocessandactivitiesinvolved inriskanalysisandmanagement Understandandapplymethods, pp y , techniquesandtools forriskandissue management Analyseandassesschangerequirements andestablishchangecontrol Appreciatethekeyroles and responsibilitiesforriskandissue managementinachangeenvironment

Skills
Systemsthinkingandanalysis Graphicalbusinessmodelling Processanalysisanddesign Informationanddataanalysis Organisationaldesign g g Requirementsspecificationandwriting

Skills
Riskanalysisandevaluation Riskmanagement Issueresolutionandchangecontrol ManagementofRisk(MoR)

Tools
SoftSystemsMethods Processandworkflowmapping Dataflowmodelling Data flow modelling Organisationanalysis Requirementstemplate Validationchecklist

Tools
RiskandIssueManagementStrategy RiskProfileTemplate RiskandIssueLogTemplates Risk and Issue Log Templates RiskManagementTechniquesChecklist BenefitsandRiskAssessmentModels

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Changing
ManagingTransition Objectives
Understandhowtoalignchange implementation totheChangePlan Identifyandassessthechangereadiness oftheorganisationanditspeople Definetransitionactivitiesandresources andensureBAUismaintainedduring d BAU i i t i dd i transition Learnhowtoevaluatethechange environment andpreparepeoplefor culturalandbehaviouralchange Definesupport,coachingandmentoring requirementsforpeopleaffectedby requirements for people affected by changeorshowingresistance

EmbeddingChange Objectives
Facilitatecompletion ofchangeinitiatives andadoption ofchanges Influencingandachievingculturaland behaviouralchange Developongoingsupportarrangements forbusinessoperations/stakeholders f b i ti / t k h ld duringtransitiontoBAU Definemonitoringandreporting arrangementsforongoingbenefits tracking Learnhowtocontrolandrespondtonew or changed requirements orchangedrequirements

RealisingBenefits Objectives
Understandthecontextandprinciplesof benefitsmanagement Identifykeychangebenefitsanddis benefits,andtheirdependencies Appreciatethekeyrolesand responsibilitiesforbenefitmanagement bl f b f andrealisation Learnhowtousebenefitanalysis methodsandapproaches Defineabenefitmanagementand realisationstrategyandplan Learn the framework for planning and Learntheframeworkforplanningand realisationofchangebenefits Definethebusinesschangesneededto realisethebenefitsfromchange

Skills
Changereadinessanalysis Transitionplanningandestimating Facilitatingculturalandbehavioural transition Communication,listeningandFeedback, Coachingandmentoring

Skills
FacilitatinghandovertoBAU Influencingcultureandbehaviour ChangeControlofnewrequirements ChangeAuditandReview

Skills
Benefitsanalysisandrelationship modelling Benefit/disbenefitprofiling Benefitmeasurementandmanagement

Tools
ChangeReadinessQuestionnaire TransitionProcess SkillsandTrainingChecklist

Tools
AbandonmentChecklist ChangeProgressAssessmentChecklist CompetencyChangeTrackingChecklist ChangeAdoptionChecklist AdoptionofChangeModel ChangeControlProcess

Tools
ManagementofBenefits(MoBTM) BenefitDescriptionGuidelinesand Template BenefitsandRiskAssessmentModels BenefitsandDisbenefitsChecklist

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