About Us - Reliance General Insurance

Reliance General Insurance is one of the leading private general insurance companies of India. We offer an exhaustive and customized basket of insurance products that include motor, health, travel, student travel insurance etc with over 94 customized insurance products catering to the corporate, SME and individual customers. In our endeavor to delight our customers, we strive to come up with innovative products like India's first Over-The-Counter health & home insurance policies. To pursue our belief in providing easy access to our customers and distributors, we have 152 offices spread across 119 cities in 24 states. Apart from this, we also provide easy access to our customers with our dedicated 24x7 call center, a transactional website, tie-ups through banks, channel partners and brokers.

Vision
To be an insurer of World Standards and the most preferred choice for clientele at the domestic and global level.

Mission
Our Mission is to keep the customer satisfaction as focal point of all our operations, adopt the best international practices in underwriting, claims and customer service, be the most innovative in product development, establish presence all over India, ensure sustained value addition to all stake holders and to uphold Corporate Value & Corporate Governance.

Goals

Make affordable insurance accessible to all Keep customer as focal point for all operations

Protect policy holders interests Adopt best international practices in claims, underwriting and policy servicing Be the most innovative in product development Establish Pan India presence

Our Brand Philosophy

Protecting what you value
You work a lifetime to realize your dreams, from building a dream home to driving your dream car, taking an international vacation or even safeguarding the health of your family, there are many things, seen or unseen that might hold dear to you. We understand your dreams and endeavor to protect all that you value. We adhere to the best international practices in the insurance industry so as to provide you world class service. Our extensive and innovative range of insurance products is specially designed to protect you at every step, so that you can focus on achieving your dreams.

Board of Directors
Mr. Debdatta Sengupta

Director Mr. Debdatta Sengupta was the Chairman of General Insurance Corporation and prior to this was the CMD of New India Assurance. He has also been a director with the ICICI group.

Mr. Satyapal Talwar

Director Mr. Satyapal Talwar was the Chairman & MD in Bank of Baroda and later as Deputy Governor in the Reserve

Bank of India. He has held the post of non-executive Chairman in various boards post retirement. An arts and law double graduate, he is also a certified associate of the Indian Institute of Bankers.

Mr. H. Ansari
Director Mr. H. Ansari was former Member (Non-life) of the Insurance Regulatory Development Authority (IRDA). He was Chair Professor (General Insurance) of National Insurance Academy, Pune, and has also worked as an Additional Director at Center for Insurance Studies, National Law University, Jodhpur. Mr. Ansari is a Post-Graduate in Science and has over 40 years experience of the Insurance Industry. Prior to his appointment by the Government and subsequent Joining the Regulatory Authority in March 1999, Mr. Ansari was working as Director and General Manager of "Oriental Insurance" Company at its Corporate Office in New Delhi.

Mr. Rajendra P. Chitale

Director Mr. Rajendra P Chitale is an eminent Chartered Accountant, is the Managing Partner of M/s M.P.Chitale & Co. He is a Director on the Board of the National Stock Exchange of India (NSC) and other reputed companies. He is also a member of the Advisory Group on Derivatives and the Takeover Panel, Securities and Exchange Board of India as well as the Company Law Advisory Committee of the

Government of India.

Mr. Soumen Ghosh

Director Mr. Soumen Ghosh holds a BSC ( Hons) degree in Mechanical Engineering from the University of London (UK). He is also an Associate Chartered Accountant from the Institute of Chartered Accountants England & Wales. Mr. Ghosh has rich experience in the Insurance domain. Prior to joining Reliance ADA Group, Mr. Ghosh was associated with the Bajaj Allianz Group and was Director of various associate companies. He has also served as the CEO of Bajaj Allianz General Insurance and CEO & Country Manager of Bajaj Allianz Life Insurance.

Mr. Rakesh Jain

Executive Director & CEO Mr. Rakesh Jain, a Chartered Accountant and Cost Accountant, has rich and varied work experience of over 17 years in leadership positions in corporate finance, risk management, underwriting, claims, broking and reinsurance functions etc. Prior to taking over the mantle of ED & CEO of Reliance General Insurance, he had worked in the capacity of Director Corporate Centre & CFO at ICICI Lombard GIC Ltd. During his tenure at ICICI Lombard, he was conferred with 'Best CFO' award in the Financial Services Sector by the Institute of Chartered Accountants Of India.

Management
Arvind Naaz
Arvind Naaz, Post Graduate, has been with the company for over 10 years. He is currently the Senior Vice President and the Chief Marketing Officer. Prior to RGI, he has worked with GIC (General Insurance Corporation).

Mukul Kishore
Mukul Kishore, B.Tech, IIT Delhi and Fellow of Insurance Institute of India, has been with the company for over 5 years. He is currently the Senior Vice President and Head of Commercial Lines, Health Underwriting, Reinsurance, Actuary and Risk Management. Prior to RGI, he has worked with HDFC Chubb and United India Insurance.

Sudarshanam Sundararajan
Sudarshanam Sundararajan, BE and Associate of Insurance Institute of India, has been with the company for over 10 years. He is currently the Vice President and Head of Enterprise Risk & Compliance Group and Grievances. Prior to RGI, he has worked with Oriental Insurance Company.

Hemant K Jain

Hemant K Jain, FCA from ICAI, has been with the company for over 3 years. He is currently the Vice President and Chief Financial Officer of the company. Prior to RGI, he has worked with Bajaj Allianz General and Satyam Computers.

Sudip Banerjee
Sudip Banerjee, B-Tech, IIT Kharagpur and MBA, IIM Kolkata, has been with the company for over 3 years. He is currently the Vice President and Head of Information Technology and Online Sales. Prior to RGI, he has worked with GE Money and PricewaterhouseCoopers.

Dulal Mitra
Dulal Mitra, MBA and Associate of Insurance Institute of India, has been with the company for over 5 years. He is currently the Senior Vice President and Zonal Head for the East Zone. Prior to RGI, he has worked with United India Insurance and Bajaj Allianz General Insurance.

Ramkumar K
Ramkumar K, Commerce Graduate and a certification from ICWAI, has joined the company 3 months ago. He is currently the Deputy Vice President and Chief Investments Officer. Prior to RGI, he has worked with Sundaram BNP Paribas, SBI Mutual Fund and Unit Trust of India.

Mohan Khandekar
Mohan Khandekar, MCom, LLB, ACS, has been with the company for over 5 years. He is currently the Deputy Vice President and Company Secretary & Compliance Officer. Prior to RGI, he has worked with Mangalore Refinery & Petrochemicals Limited.

Mehnasheen Ansari
Mehnasheen Ansari, completed PGDBM from ICFAI. She is currently Chief Manager and Head of Quality and Knowledge Management. She is a Certified Lean Six Sigma Green Belt and has been with RGIC for over 6 years. Prior to RGI, she was associated with WNS Global Services. She has been instrumental in ISO Certification for RGIC, driving IdeaExpress initiative and Six Sigma methodology across the organization.

Virendra Batra
Virendra Batra, BCom, has been with the company for over 3 years. He is currently the Assistant Vice President and National Manager for Risk Containment Unit & Fraud Prevention. Prior to RGI, he has worked with IDBI Bank, Bharti Televentures and Modi Xerox.

Anil Kumar

Anil Kumar, an MBA from Pune University and has over 17 years of enriching experience in the field of HR. He is currently Vice President and Head for Human Resources, Administration, Training and Marcomm. He joined RGI from Reliance Life Insurance Business. Prior to RLIC, he was associated with J P Morgan, Hewitt and Wipro.

Anand Singhi
Anand Singhi, a qualified CA , joined RGI recently as Head Operations, Motor Insurance & Health Claims. He has over 10 years of experience in Operations, Cost Management, Product Development for Motor and Healthcare Management. Prior to joining RGI, he was associated with ICICI Lombard GIC.

Randhir Singh
Randhir Singh, double graduate in Arts and Law, is also a Licentiate from III. He joined RGI a year ago as Assistant Vice President and Head for Legal Claims. Prior to RGI, he was associated with ICICI Lombard GIC and he has also practiced Law independently for 6 years.

Operations driven by technology

To achieve business success by improving operational efficiencies, we constantly align and streamline both channel partner relationships and back office operations. The brokers and channel partners play a vital role in helping sustain existing customers as well as attract new customers through better and diverse services. With automated policy production and billing, reduced overall claims expenses, and faster

claims settlement; we are well connected with brokers / channels partners and meet their needs as well. Our Customers form the centre piece of the business architecture and rightly so, be the focal point from a technology perspective as well. Our endeavor shall be to provide easy, consistent and instant access of relevant information to customers across multiple channels and touch points.

Quality Philosophy
We have been recognized for our Quality Management System by reputed global quality standards auditing organization - Det Norske Veritas (DNV), which has awarded us the ISO 9001:2008 certification. We have been certified for providing End to End Services of General Insurance Product offerings on all India basis

What does the ISO 9001: 2008 certification mean to our customer?

Streamlined processes and procedures We have established well-defined and documented processes to help understand our Customer's requirements and address them to their satisfaction

Superior Service Standards Our unwavering commitment to excellence ensures prompt and correct documentation while also ensuring transparent & speedy claims settlement

Reliance General Insurance Company Limited

Reliance General Insurance Company Limited is one of the leading car insurers in India. The company offers both two wheeler insurance and private motor insurance to the consumers.
About Reliance General Insurance Company Limited

Reliance General Insurance Company Limited is a division of Reliance Capital, which is a part of the Reliance Anil Dhirubhai Ambani Group. Reliance Capital is one of the most popular financial services providers in India in the private sector. In terms of net worth, it is also one of the best private sector banking and financial service providers in India. Reliance General Insurance Company Limited is one of the best private general insurance companies in India. The company offers more than 94 tailored insurance products to meet the insurance needs of the SMEs, Corporates, and individual clients. Reliance General has introduced a number of forward-looking insurance products such as the first over-the-counter health and home insurance policies in India. Reliance General Insurance Company Limited has an extensive network of more than 200 offices throughout 173 cities in 22 states of India. The company features a wide distribution channel network, 24 hours customer service assistance, and a developed website. In addition, Reliance General is the first insurance company in Indias to be recognized with the ISO 9001:2000 certification

throughout all operations, practices, insurance policies and pan-India presence.

Objectives of Reliance General Insurance Company Limited

The key objectives of Reliance General Insurance Company Limited are as follows:

Maintain customer focus for all insurance activities Make cheap insurance available to all Assume industry best global practices in underwriting, claims, and policy services Safeguard the interests of policyholders Institute a pan India presence Be the most pioneering in designing of insurance products

Highlights of car insurance by Reliance General Insurance Company Limited

Prompt settlement of claims Cashless facility for a stress-free claims system Simple paperwork

Features of car insurance by Reliance General Insurance Company Limited 1. Reliance Two Wheeler Insurance Policy

Two wheelers are suitable and energetic. With the number of sophisticated aspects included, present day two wheelers are secure as well. Nonetheless, the probability of damage to your most prized possession is present by means of natural calamities, theft, and mishaps. Reliance Two Wheeler Insurance Policy is there to make

sure that you have complete peace of mind. The policy offers you allinclusive cover for your two wheeler.
Key Advantages

Given below are the salient benefits offered by Reliance Two Wheeler Insurance Comprehensive Cover

Policy:

Reliance

Two

Wheeler

Insurance

Policy

offers

you

comprehensive insurance cover on the road and away from it.

The policy protects your two wheeler from burglaries, accidents, natural calamities, and so on. The policy will also offer third party liability cover and personal accident insurance cover to you.

Other benefits

Anytime you require any help, the company is only a telephone call away. You can contact them at 1800 3002 8282 (toll free) or 3989 8282 (local charges are applicable).

Towing services are available from the company to reduce ineffectiveness. Reliance General Insurance Company Limited also offers a discount of Rs.300 for towing charges if necessary

The company features a broad network of 1,700 garages in more than 231 cities of India to offer you cashless claims and maintenance facilities

Immediate issuance of policy

The company respects your time and whenever you contact them for a claim, they will reply to you instantly. The company has launched a 24 hours helpline for emergency facilities.

The company also ensures that an inspection of the car is organized within a period of eight working hours.

Discounts If you buy a two wheeler insurance policy, you can qualify for the following discounts:

If you have not claimed anything in the past year, you can qualify for a No Claim Bonus incentive at the time of renewal of your policy.

You can also shift your No Claim Bonus to your new two wheeler.

Special discounts are available for physically handicapped vehicle owners and vintage cars. If you are a prized customer then you can also get additional discounts, which include the following:

Discounts if you are a member of an accredited automobile association Voluntary excess Discounts when you equip your two wheeler with anti-theft gadgets Discounts when you join side-cars to your two wheeler

Policy Coverage

The two wheeler insurance policy coverage is broad and covers various features, from the vehicle to the owner and any third party liability associated with the two wheeler which is insured.
Damage or loss to the two wheeler:

The Reliance Two Wheeler Insurance Policy offers protection from damage or loss to your two wheeler because of the following:

Fire Accident Self-ignition Lightning Burglary Explosion Theft House break-in Strike Riot Terrorism Malevolent activities Earthquake Flood Cyclone Inundation Loss or damage in transit by road, rail, elevator, air, and lift

Personal Accident Cover

This type of insurance policy will also protect you from an accident when you are driving the two wheeler.
Third Party Liability

As stated by the Motor Vehicle Act, third part liability cover is a mandatory cover to be borne by all cars. This cover offers protection from the liability of injury or death to any third party, property damage of third party, and liability to paid driver.
Add on covers

You will also enjoy the following add on covers:

Non electrical equipments/spare parts Electrical/electronic equipments/spare parts Legal liability to paid drivers and employees Rally extension Racing, speed tests, hill climb extensions, dexterity tests

Key highlights of the two wheeler insurance policy offered by Reliance General Insurance Company Limited include cashless facility for a stress-free claims procedure, fast claims settlement, and simple paperwork.
2. Reliance Private Car Insurance Policy

Features of Reliance Private Car Insurance Policy

Your vehicle is not just a mode of conveyance for you. You can use it for a family trip or go for a long drive when you feel exhausted by your work. It could be your main help in urgent situations. Reliance Private Car insurance Policy offers you all-inclusive cover for your prized property. The key advantages of this policy are mentioned below: Comprehensive Cover

The policy protects your private car from burglaries, accidents, natural calamities and so on. Reliance Private Car Insurance Policy offers you all-inclusive insurance cover on the road and away from it. The policy will also offer third party liability cover and personal accident insurance cover to you. You can contact them at 022-3989 8282 (call charges are applicable) At any moment you require any assistance, they are only a telephone call away. The company also offers a discount of Rs.1500 on towing charges if necessary You will get cashless claim settlement services throughout 1,700 network garages in India Prompt service Prompt issuance of insurance policy There is a 24 hours helpline for urgent situations. The company respects your time and anytime you contact them for a claim, they will reply to you instantly.

The company also guarantees that an appraisal of the car is organized within a period of eight working hours.

Discounts You can be eligible for the following discounts:

If you have not claimed anything in the past year, you can qualify for a No Claim Bonus incentive at the time of renewal of your policy.

You can also shift your current No Claim Bonus to your new vehicle.

If you are a valued customer then you can also be entitled for additional discounts, which include the following:

Discounts if you are a member of an accredited automobile association Voluntary excess Discounts when you equip your vehicle with anti-theft gadgets Discounts when you join side-cars to your vehicle Discount for area-specific usage cover

Special discounts are available for physically handicapped vehicle owners and vintage cars. You can buy both the two wheeler insurance and Policy private car insurance policies online. Coverage

The private car insurance policy coverage is broad and covers various

features, from the vehicle to the owner and any third party liability associated Damage with or the vehicle loss to which is your insured. car:

The Reliance Private Car Insurance Policy offers protection from damage or loss to your car as a result of the following:

Accident Fire Lightning Self-ignition Explosion Burglary Housebreaking Theft Riot Strike Malevolent activities Terrorism Flood Earthquake Inundation Cyclone Loss or damage in transit by road, rail, elevator, air, and lift Accident Cover

Personal

This type of insurance policy will also protect you from an accident

when Third

you

are

driving Party

the

private

car. Liability

As stated by the Motor Vehicle Act, third part liability cover is a mandatory cover to be borne by all cars. This cover offers protection from the liability of injury or death to any third party, property damage of Add third party, and on liability to paid driver. covers

Majority of drivers modify their vehicles in order that they fit their tastes and use. Reliance General Insurance Company Limited offers you the option to tailor the insurance policy with extra cover for the following:

Non electrical equipments/spare parts Electrical/electronic equipments/spare parts Legal liability to paid drivers and employees, conductor & cleaner Rally extension Racing, speed tests, hill climb extensions, dexterity tests Bi-fuel equipments made of LPG/CNG systems

Exclusions Reliance General believes in transparency. To make sure that you dont experience any problems while placing a claim, you should also have a fair idea of what are not included in your coverage and they are as follows:

Electrical and technical fault Usual depreciation of the car Damage to/by an individual driving with no legitimate driving license Cars being utilized differently than in line with the restrictions with regard to use Damage or loss as a result of normal wear and tear Damage or loss under the influence of liquor or any other inebriating substance Significant loss or damage Damage or loss caused by warfare or nuclear hazards Mandatory deductibles to process a claim

How

Claims can be broadly categorized into three types: Own damage claims, theft claims, and third party claim. You have to furnish the following details at the time of making a claim:

Policy number Your contact numbers Date and time of accident Name of insured individual Brand and model of the car Vehicle number Name of garage with contact details Site of loss Degree of loss Short explanation of how the accident occurred

Place and contact details of the insured individual if the individual making the claim is uninsured.