Professional Services & Alliances, Asia Pacific

1 / MAXIMAAL DRIE WOORDEN

What is Getronics Professional Services?

We help organizations to assess, design, deliver and manage communication technology infrastructure. Leverage points include our global presence, strong regional knowledge & experience, and a cadre of certified solution engineers. Our specialties are Microsoft, Cisco and Dell architectures that deliver on mission critical business needs and help businesses to run better.
Its all about building a Future Ready Workplace
2 / BRENTON G. BROWNELL

Professional Service Overall Aim

AP Revenue Objectives: 70% Managed Services and 30% Professional Services SG focus: Regional networks of global players MY focus: More local entities, plus government and education Long-run: Most Professional Services deals have a Managed Services portion shifting left to GSC
3 / BRENTON G. BROWNELL

Professional Services Team APJ

Brenton Brownell Professional Services APJ

Ramamurthy Ravishankar Cisco SG Alliance

TBD Microsoft SG Alliance

Yoon Fat Yong Cisco & Microsoft MY Alliances

Baker Hughes Account

Engineers (6)

Engineers (4)

Engineers (13)

Engineers (17)

4 / / BRENTON G. BROWNELL

Primary Alliance Partners

Microsoft, Cisco & Dell architectures that deliver on mission critical business needs and help businesses to run better
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Industrialising your Future-Ready Workspace

March 17, 2013

Getronics Confidential

Page 6

Industrialising your Future-Ready Workspace

March 17, 2013

Getronics Confidential

Page 7

How Does Professional Services Fit?

Microsoft (MSFT) Microsoft (MSFT) Managed Services

Annuities: Desktop, Break Fix, End User; IMAC; Workspace Management Project Work; Smart Sourcing

Core Infrastructure Collaborating & Messaging Virtualization Desktop Deployment Desktop Deploy System Management Systems Management

Professional Services
Infrastructure Consulting Assessment, P.O.C, ROI Design, Build, Deploy

Cisco Cisco (CSCO) (CSCO)

Network Systems Borderless Networks Collaboration Wireless Services Security Security & &Policy Policy

Workspace

Connectivity

Datacenter

8 / BRENTON G. BROWNELL

Future Ready Workspace

Professional Services Competencies Modules

Virtualization Security Core Infrastructure (Active Directory) Messaging & Collaboration

Desktop Deployment (Win 7)

9 / BRENTON G. BROWNELL

Desktop Deployment Services

Business Drivers Business aligned operating environment that leverages and enhances the core functionality, while delivering the best user experience, productivity and efficiency in different usage scenarios Ability to use mission critical applications, while not having to worry about potential operational downtime during OS refreshes Cost-effective, simple installation process, and increased potential to offer a broad set of PCs MDOP (MS Desktop optimization Pack), SCCM (System Center Configuration Manager), VDI (Virtual Desktop Infrastructure). Key Features: Green Computing, Mobile Computing, Windows XP Mode; Special Features: PowerShell 2.0, BranchCache, Bitlocker, Applocker, PC Safe, Fine-tunable UAC

Components

Services Assess Current and Planned Workspaces: Hardware, Software and Business Applications Migration Roadmap and Analysis Future Workspace Report Design Deploy Manage

Getronics Quick Design Windows Migration with Management: Patch, Proof of Concept and Rapid Deployment Image, Anti-Virus, SMS Demonstration eXperience for Windows 7 IMAC (Infrastructure Move, Aligned with Best Practices (RDX) Add, and Change) Infrastructure Readiness Microsoft Desktop Temporary Storage of Dashboards & Tasks Optimization Pack (MDOP) New and Refurbished Automated Deployment PCs During the Migration Zero Touch Phase PC Staging / Preparation Activities Like Unpacking / Bundling / Labeling

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Messaging & Collaboration Services

Business Drivers Enhanced business and user productivity within the enterprise and across the business ecosystem of partners and customers with 'Always-on, Always Connected' technologies Innovative use of collaboration and communication solutions aligned to business needs Improve operations & reduce IT costs Drive innovation and simplifying how people work Microsoft Exchange 2010, Microsoft Exchange Server, OCS (Office Communication Services), HMC (Hosted Messaging and Collaboration)

Components Services Assess

Design Roadmap for Comprehensive Unified Communications Capabilities: IM & Presence, Conferencing, VOIP, Voice Mail, Federation, Public IM Planning and Design of Identified Sub-solutions

Deploy

Manage

Business and productivity needs Use of Messaging and Collaboration solutions Readiness assessment: Unified Communications, Collaboration

Identified Unified Immediate Remote Messaging Solutions and Support Services Integration with Other Hosted Messaging and Infrastructure Services Collaboration Services Exchange Server Migration to Exchange Server 2007 & 2010 Migration Services from Other Messaging Systems such as Lotus Domino to Exchange Organization

11 / BRENTON G. BROWNELL

Virtualization
Business Drivers Respond to market dynamics faster and more efficiently than ever before Service-level management and problem resolution - shifting focus to efficiency & innovation Open and extensible monitoring allowing problem diagnosis to all systems Reduce capital costs by increasing energy efficiency and requiring less hardware and increasing your server to admin ratio Microsoft SYSTEM CENTER Server Management Suite Enterprise, Gold Standard or Perfect State Configuration Baseline; Cisco Unified Computing System; Cisco Nexus Data Center Switch Portfolio; Cisco UCS B-Series blades; VMWare

Components

Services Assess Site Discovery Gap Analysis Centralized Audit of System Security Comprehensive IT infrastructure assessment Single Point of Contact Throughout the Services Engagement Design Ensure Enterprise Applications Perform with the Highest Availability and Performance Clean Slate Architectural Approach to Data Center Infrastructure Unique New Computing Model that Transforms the Data Center into a Dynamic IT Environment Deploy Desktop (Med-V) Application (App-V) Server (Hyper-V Server) Virtual PC System Center Automated Provisioning and Updating with Server Consolidation through Virtualization Manage End-to-end Monitoring Solution Service-level Dashboard Provides Application and Service Information and Status Back-up and Restore in Addition to Business Continuity

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Systems Management
Business Drivers Diverse and distributed IT infrastructures Service Level Agreements (SLA) that demand high availability of IT infrastructure High adoption of virtualization technologies Executive mandates around IT and regulatory compliance Convergence of systems, security, and storage management

Components

System Center Virtual Machine Manager 2008 - fully utilize Windows Server 2008 R2 and Microsoft Hyper-V Server; Virtual Machine Manager 2008 (VMM) - supports management of hosts running Hyper-V, and VMM can actually enable Hyper-V remotely from VMM 2008 console; Mobile Device Manager 2010; Data Protection Manager 2010; Service Manager 2010 Operations Manager v4; Configuration Manager 2007 R3

Services Assess Reviewing issues such as software distribution, versioning and deployment, remote administration and management, remote system diagnosis and troubleshooting. Design Objective to minimize the cost of providing and operating your IT environment while delivering the required service levels Design and implement IT solutions that are manageable in the production operations environment Deploy Systems Management Server (SMS) Windows Terminal Services Microsoft Operations Manager Roaming Profiles Administrative Policies and Accounts Application Centre Manage Monitoring service health, a key to a rapid, agile response to events that may impact the normal running of business and ultimately cost enterprises money

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Security and Identity Management

Business Drivers Large, complex systems increase the probability of flaws and unintended access points Common software/hardware increases the probability an attacker can exploit flaws More physical connections, privileges, ports, protocols, and services and time each of those are accessible increase vulnerable Internet websites may contain harmful Spyware or Adware that can be installed automatically on the computer systems Programs not checking user input can allow unintended direct execution of commands or SQL statements Malicious Software Protection: Forefront Endpoint Protection 2010, Forefront Protection 2010 for Exchange Server, Forefront Protection 2010 for Communications Server; Firewall, Caching, Remote Access: Forefront Threat Management Gateway 2010, Forefront Unified Access Gateway 2010; Identity Management: Forefront Manager 2010

Components

Services Assess Architectural assessment Requirements analysis Documentation Design Security Policies assist in writing a comprehensive security policy or in modifying existing policies Architectural Strategies guidance to management on designing effective security architecture Procurement Guidelines strategies and guidance for implementation of security architecture or specific security device Deploy Manage

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Application proxies Security operational Strong authentication services can be seamlessly Public Key Infrastructure integrated into network Virtual Private Networking management (IPSec / SSL) Operational and security Content filtering management services can Wireless Security be performed on-site or Server hardening remotely from Getronics Global Service Center Configuration management Getronics can maintain all type of technical security devices and systems.

Strategic Partnership Example

Series of events promoting Windows 7

Microsoft will invite Getronics- targeted customers Next event scheduled for March

Must learn to do it ourselves tell it from the heart

15 / BRENTON G. BROWNELL

No one doesnt want to be in a Windows 7 presentation Matthew Hardman

THANK YOU

16 / MAXIMAAL DRIE WOORDEN