Table of Content

Acknowledgement Part-1: Organization part 1. Historical Background: Bank Asia 2. Milestones of Bank Asia: 3. Mission 4. Vision 5. Core Values 6. Code of Conduct 7. Board of Directors 8. Management Team: Bank Asia 9. Corporate Structure 10. Salient Features of Bank Asia 11. Product and Services of Bank Asia (In a Nutshell) 11.1 Business Banking 11.2 Credit card 11.3 Small and Medium Enterprise (SME) 11.4 Deposit Accounts: 11.5 Treasury 11.6 Consumer Finance 11.7 Internet Banking 11.8 Islamic Banking 11.9 Off-shore Banking Unit (OBU) Products 11.10 Services 11.11 Capital Market Operation 12. Financial performance of Bank Asia 12.1 Ratios at a Glance: 12.2 Formulas 12.3 Ratio Calculations for Bank Asia Limited 12.4 Beta Calculations for Bank Asia Limited 12.5 Performance Graphs: 13. Industry analysis 13.1 Which industry it belongs to: 13.2 Industry/ Product life cycle: 13.3 Products: 13.4 Identification and segmentation of participants: 13.4.1 The borrowers (buyers) and borrower groups: 13.4.2 Depositor (Supplier) group: 13.5 Porters five forces of banking industry of Bangladesh 13.6 SWOT analysis of Bank Asia Ltd. 4 5-50 5 6 8 8 8 9 10 10 11 12 12-19 12 13 15 15 16 16 17 18 18 18 19 20-30 20-21 22-23 24-26 27 28 31-45 31 32 32 33 33 34 38-44 45-50

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Part-2: Project Part 14. Introduction 15. Objective of the study 16. Problem Definition 17. Significance of the study 18. Literature Review 19. Hypothesis 20. Methodology 20.1 Type of Research Design 20.2 Determination of the samples and sample size 20.3 Questionnaire Development 20.4 Data Collection 20.5 Measures used to analyze financial performance of Bank Asia 20.5.1 Ratio Analysis: 20.6 Statistical Tools Used 20.6.1 Descriptive tools 20.6.2 Hypothesis testing tools 21. Analysis & Findings: Exploratory Phase 21.1 Factors behind increasing non-performing loan 21.2 Factor to improve recovery of bad loans 22. Analysis & Findings: Exploratory Phase 22.1 Frequency Analysis: 22.2 Analysis of financial performance (Test of hypothesis one): 22.3 Analysis of the responses regarding reasons of arising Non-Performing Loan: 22.3.1 T-tests: 22.3.2 Chi-square tests: 22.3.3 Regression Analysis Preferred reason for defective loan sanction process at Bank Asia 22.4 Analysis of the responses regarding options of improving loan recovery at Bank Asia:

51-111 51 51 52 53 55 55 56-65 56 57 57 58 58 58 65 65 66 67 67 68 69 69 74 79 79 88 92 96

22.4.1 T-tests: 96 22.4.2 Regression Analysis Preferred reason for improving loan recovery condition at Bank Asia 102 23. Discussion of results 106 23.1 Effect of Non-performing loans on Bank Asias financial performance: Hypothesis-1 106 23.2 Defective loan sanction policy is the only reason of non-performing loan at Bank Asia Ltd.: Hypothesis-2 107 23.3 Only assigning external agency to recover bad loans can improve loan recovery situation at Bank Asia Ltd.: Hypothesis-3 108 24. Recommendation 109 25. Limitations of the study 110 26. Conclusion 111 References 112 Appendix 114

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