Sandra L.

Burke
Lombard, Illinois 60148

SBurke306@gmail.com Home: (630) 691-1223 Mobile:(281) 782-5886

SUMMARY OF QUALIFICATIONS

23+ year career with Fortune 500 leader, McDonalds Corporation, holding U.S. and global positions in Operations, Training, and Finance. Consummate knowledge of Company owned and Owner Operator business practices, having nearly 10 years of experience in Operations and Business Consulting. Quick-thinking; proven skill in pinpointing deficiencies and developing and executing strategies that deliver results. Effective communicator; interacting with others at all levels, using a team-centered approach that motivates and promotes collaboration to achieve goals. Technologically savvy; assume a lead role in incorporating new technologies (LMS, Adobe webinars, classroom AV). Highly competent in delivery of training curriculum across multiple regions and cultures, effectively explaining formal, complex concepts in everyday terms readily understandable by recipients. Accounting expertise; utilized a BS in Accountancy to contribute to corporate finance objectives and develop a broad and well-rounded background of a global business.

EDUCATION

Bachelor of Science in Accountancy; Minor in Economics, Northern Illinois University, DeKalb, Illinois CPA and CMA Certified Successfully completed McDonalds College Accredited Curriculum
PROFESSIONAL EXPERIENCE

McDONALDS CORPORATION, 1988 to 2012 Training and Development Manager Worldwide (November 2005 to 2012) Oak Brook, Illinois Deliver and manage Consultant-level training, facilitating classes remotely and on-site at 7 Hamburger Universities worldwide. Responsible for developing class content and curriculum updates. Evaluate and measure training programs to ensure alignment with corporate goals. Advise new trainers of methods to develop facilitation skills. KEY ACHIEVEMENTS: Applied strong facilitation skills and subject matter expertise in Operations, Delivery, and Finance to effectively develop newest members of training program and deploy curriculum on a global scale. Developed framework for deployment of new curriculum manual to remote Corporate Training Facilities Worldwide. Led global team in establishing new curriculum priorities for multi-unit leadership program.

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Redesigned Partnering for Results course content for delivery via webinars, taking leadership role in learning how to deliver content via Adobe Connect, Genesys and others. As subject matter expert, collaborated with curriculum design team to regularly review and update curriculum. Explained complex concepts in the receivers vernacular, resulting in more effective training courses. Implemented Projection tool and Dash Board reporting, thereby enhancing budget team processes.

PROFESSIONAL EXPERIENCE (CONTINUED)

Operations Consultant I-III Training, Supervision, Field Service, (January 1996 to November 2005) Houston, Texas Served as Consultant to restaurant employees, teaching shift management and restaurant leadership skills on location throughout Houston region. Determined class content and updated curriculum as needed. (January 2001 to November 2005) Supervised operations of 5 company-owned restaurants with all restaurant management as direct reports. Fully accountable for income and P&L management. (July 1998 to January 2001) Served as Consultant to Owner Operators in their restaurants, providing coaching/mentoring and measuring compliance with corporate standards. (January 1996 to July 1998) KEY ACHIEVEMENTS: Facilitated all core curriculum classes from BSM to RLP, developing annual class schedule and executing remote course delivery. Led regional training team of 4 trainers, providing coaching in development of facilitation skills. Created and incorporated financial development seminars as part of training curriculum. Managed department budget, including special events, incorporating cost-saving measures and always within budget. Organized and facilitated regional staff meetings and manager conventions. Developed shift management training process that significantly reduced turnover and promoted its adoption throughout region. Established model for manager development, leading to improved knowledge and performance of new restaurant managers and my promotion of 3 managers. Proactively targeted and resolved performance issues of 2 senior restaurant managers. Played a key role in opening 4 new restaurants with Owner Operators. Provided leadership to Owner/Operators in their transition from one to multiple restaurants. Regional Controller and Corporate Accounting (November 1988 to January 1996) Houston, Texas and Oak Brook, Illinois Calculated and reported performance to plan results to Regional Vice President. Responsible for knowing which Operators were underperforming relative to national sales volume and making appropriate financial assistance recommendations.

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KEY ACHIEVEMENTS: Developed and implemented new franchise financial management system for region, effectively reducing accounts receivable from $1.8M to less than 500K. Reviewed and analyzed results of all owner operators in region and created financial assistance packages recommended for underperforming restaurants. Implemented Projection tool and Dash Board reporting, thereby enhancing budget team processes. Interests References Travel, reading, bicycling, snow-skiing, family and children Current department officer is Chris Lyons (630) 623-5772. Colleen Casey Sr. Director of Mid Management Development (312) 623-7525 Alvaro Bonta Direct Reporting Manager (630) 946-4680. Dan Odom (281) 587-7345 and Houston General Manager is Larry Zimmerman (281) 587-7300. Other references available upon request.