Professional Documents
Culture Documents
PROPERTIES
Fall 2005
TPI Spotlight
There is a new member of the Torgerson Properties family...its the Courtyard by Marriott in Rochester, Minnesota! The Courtyard opened its doors on October 26th and has instantly become one of the premiere lodging facilities in Rochester. Located directly across the street from St. Marys Hospital, the Courtyard is well-positioned to cater to the ever-growing demand for hotel rooms around the largest private hospital in The recently opened Courtyard by Marriott is located directly across the street from Saint Marys Hospital in the world. This is truly an exceptional Rochester, Minnesota. The Courtyard is well-positioned to cater to the ever-growing demand for hotel rooms next property. The opulent interior, with its dark to the worlds largest private hospital. October 26th marked the Courtyards much anticipated opening. cherry wood, includes a full-service restaurant and lounge, two meeting rooms, swimming pool, whirlpool, business center and fitness room. Outdoors you will find a beautiful courtyard with extensive landscaping. This smoke-free hotel has 117 high end rooms including 38 Kings, 69 Doubles, 4 Spa Kings and 6 Suites. For the convenience of our guests, parking is made easy in the on-site enclosed private parking ramp. Because the needs of the guests come first, Courtyard Rochester is committed to giving their guests the ultimate hospitality experience. That experience starts with and ends with the staff. Lets meet the team that opened Torgerson Properties new Courtyard in Rochester. General Manager Dennis Cowley joined TPI from the Holiday Inn Sun Spree Resort in West Yellowstone, Montana. Dennis has over twenty-five years of experience in the hospitality industry. His wife Debra and his five-year-old daughter Sage are happy to be moving into their new home in Rochester and enjoying all of the activities a wonderful mid-western community has to offer. ...continued on page 16
A large part of the change associated with TPI renovations and new construction projects is the design incorporated into them. TPI has adopted the adjective "Sassy" to define the mind set we are now employing when thinking through and planning our renovations. We don't want to just be new and ordinary, but rather new and segueing into the gaining popularity of what is being described in our industry as the contemporary life style look. Some recent projects that are just being completed depict our new approach to design, include renovations at SpringHill Suites Rochester, Staybridge Suites Naples and our new construction at CourtYard Rochester. Something that hopefully will never change is TPI's very special relationship with its associates. For years we have viewed our #1 asset as being our associates and we are well-recognized in the industry for this belief. Many might suggest our greatest assets are our hotel or restaurant real estate, but we truly believe it is our associates that separate us from our competition. Our close relationship with our associates does not come at the cost of compromising performance. More clearly stated, TPI does not view the function of holding its associates accountable for producing results as a competing force to our close relationship. In fact, setting performance boundaries and expectations breads a culture of mutual respect and autonomy for our associates to conduct their business the best way they determine for any specific situation. We celebrate our successes together and we confront our challenges together. Both of these traits are essential to a healthy, close relationship. We are passionate about what we do and darn good at it. I can't say often enough how appreciative I am of what the associates at TPI do to make this the great company that it is today. I love my job as your CEO and am just glad to be a part of this wonderful TEAM! Tom
In an unprecedented effort to offer much-needed assistance to the hurricane victims in the Gulf area, Tom Torgerson announced at the 2005 Awards Banquet that Torgerson Properties would match, dollar for dollar, all monetary donations made by its associates. Donations continue to come in company-wide in support of this very important cause. In addition to this matching program, and the efforts from the Staybridge Suites in Naples (page 13), two other TPI locations went above and beyond to make a difference...
The Perkins Red Wing team challenged themselves to do whatever they could to help the people suffering from the aftermath of Hurricane Katrina. Dereck Momany and his team decided to organize a huge garage sale on the front lawn of the Perkins Red Wing location. A local rental shop donated a large tent, and the rest was up to the Red Wing team. Many associates brought quality items to be sold at the sale, and free cookies from the Perkins bakery were given out to anyone who made even the smallest donation. When all was said and done, the Perkins Red Wing team collected over $1,000 to help in the hurricane relief effort. Well done gang! In another attempt to help the Hurricane Katrina victims, Perkins Austin held a Red Cross Day on Wednesday, September 14th. Larry Eisenberg and his team decided to donate 100% of that days profits to the American Red Cross. After contacting the local newspaper and television station, word had spread all over town. The local television station even did three live reports directly on location. In addition to the proceeds from the days profits, fresh-baked Perkins cookies were given away to anyone who made a donation to the Red Cross. The event was a huge success, with the days revenues up over 250% from the previous Wednesday. When the final numbers were counted, Perkins Austin presented a check for $1,200 to the American Red Cross. Great job Perkins Austin!
Teamwork
Closer
First Impression
Staybridge Comfort Suites Inn Willmar Maple Grove Heart Sales Achievement of the House Award
In InRecognition Recognitionof Of Outstanding Achieving The Achievement Greatest Percentage in Cleanliness Of Growth and Maintenance In Revenue
Staybridge Hilton Garden Suites Inn Maple Eagan Grove SalesTop Achievement Gun Award
In InRecognition Recognitionof Of Outstanding Achieving The Achievement Greatest Percentage in Fiscal Of Growth Performance In Revenue
Staybridge Hampton Suites Inn Shoreview Maple Grove Sales Teamwork Achievement Award
In InRecognition Recognitionof Of Outstanding Achieving The Achievement Greatest Percentage in Team Of Growth Attitude In Revenue
Staybridge Hampton Suites Inn Shoreview Maple Grove Sales Achievement Closer Award
In Recognition In Recognition of Achieving Of Achieving the Most The Greatest Exceptional Overall Percentage Fourth Of Growth Quarter Performance In Revenue
Staybridge Perkins Suites Austin Maple Grove Heart Sales Achievement of the House Award
In InRecognition Recognitionof Of Outstanding Achieving The Achievement Greatest Percentage in Cleanliness Of Growth and Maintenance In Revenue
Staybridge Perkins Suites Austin Maple Grove SalesTop Achievement Gun Award
In InRecognition Recognitionof Of Outstanding Achieving The Achievement Greatest Percentage in Fiscal Of Growth Performance In Revenue
Staybridge Torges Suites Fairmont Maple Grove Sales Teamwork Achievement Award
In InRecognition Recognitionof Of Outstanding Achieving The Achievement Greatest Percentage in Team Of Growth Attitude In Revenue
Staybridge Green Suites Mill Willmar Maple Grove Sales Achievement Closer Award
In Recognition In Recognition of Achieving Of Achieving the Most The Greatest Exceptional Overall Percentage Fourth Of Growth Quarter Performance In Revenue
Travis' Take
As I was working the front desk on a Monday morning, fresh off ano ther so ld out weekend, a familiar man approached me. It was Jay Johnson, a manager I had worked for while I was a junior in high schoo l. Ironically that same employer was pursuing me to replace Jay at the same time that I chose to become the GM at CISW. Mr. Johnson recognized me immediately and we began talking about the past and present. During the conversation he asked me a very important question that relates to all of us in hospitality, "Why did you choose this field?" Each and everyone of us in hospitality have our own reasons, some may be very similar. Here is my response to that question. "Peo ple. I enjoy being around and talking to and listening to my guests and employees. This is my huge house with peo ple that I would like to consider family. You learn their likes, dislikes, what their hobbies are and more. When they are away from their home, this becomes their home. Parents share family stories, children draw and co lor pictures for me to hang in my office, and I ge t to see everyone, whe ther parent or child, grow as a person." That's the condensed version, but that is why I do what I do. We are truly blessed no t only to work in this industry, but also to mee t the peo ple we mee t along the way.
Extra! Extra! Read All About It... Country Inn & Suites Of Willmar Wins The North American New Property Of The Year Award!
Country Inn & Suites of Willmar is the proud recipient of the 2004 North American New Property of the Year Award. This award is presented to the property that most successfully entered the marketplace in the areas of development, construction and design compliance, opening training and organization, sales achievement and guest service. Country Inn & Suites of Willmar opened in the spring of 2004. Each of its fifty guest rooms offer free high-speed internet access, microwave, refrigerator, dry bar, coffee maker, iron and ironing board, hair dryer and a complimentary weekday morning newspaper. A complimentary continental breakfast and a large indoor water slide create a location that makes for a popular destination for travelers of all kinds. Congratulations to the entire Willmar Country Inn & Suites team on your successful first year and a well deserved honor.
Andrea Balboa
Ade Dawodu
Karen Dion
Jerry Goblirsch
Dona Jungwirth
Mike Koch
A letter received at the Hilton Garden Inn of Shoreview... Dear Sheila, I wanted to thank you and your staff for the wonderful accommodations that you have provided for this years Minnesota BLAST-off Conference. The genuine service, honest hospitality and caring touches have really energized and kept our learning environment focused and active. I have done many conferences before, and many in hotels much like yours. However, I have felt the most comfortable and most at home here with you and your staff in the Hilton Garden Inn of Shoreview. Being away from my home in Oregon, it is always nice to have that sense of community and have family present. You have not only fulfilled our needs as facilitators for the conference, but in our personal needs as well. Your staff has been very supportive, down to earth and realistic in meeting out needs. I believe that you should be congratulated for the hard work you execute on behalf of your patrons. Your work and sincerity has not gone unnoticed. Again, thank you for all that you have done for the Minnesota FFA Association and the National FFA Organization. Sincerely, J.D. Cant National FFA BLAST-off Trainer Raymond Smith National FFA BLAST-off Trainer
You have not only fulfilled our needs as facilitators for the conference, but in our personal needs as well
A letter received at the Hampton Inn of Maple Grove... On May 13th and 14th we enjoyed a stay at the Hampton Inn of Maple Grove. We had several families in our group who came to celebrate my grandsons baptism. The staff was very friendly and helpful. Everything was very neat and clean. The breakfast was wonderful, and the ladies did an awesome job of keeping everything spotless! Upon my return home, I noticed that I had forgotten my swimsuit cover-up. I remembered hanging it on the back of the bathroom door. My son, who lives in Maple Grove, called and then we actually forgot about it. This morning I remembered and called. I spoke with your Housekeeping Manager, Sherry. She was so pleasant and said that she would be happy to check and call me back. No more than fifteen minutes later, Sherry called to say that she had found it! I was extremely happy. I just wanted to let you know that you can be very proud of Sherry and your staff. They do an excellent job. We have stayed at the Hampton before and will definitely be visiting you again! Thank you for a great stay. Sincerely, Susan Dexheimer
An e-mail received at the Holiday Inn of Austin... I want to take this time to thank the Holiday Inn of Austin for making our State Baseball Tournament a fun experience at your hotel. The 15 AA Eastview Lightning team and parents were very impressed with all that the Holiday Inn had to offer us and our club. Thank you for making room for our ball club and families on such short notice. Everyone within our team complimented on how much fun they had at the Holiday Inn.. The Eastview Lightning will keep your hotel in mind the next time we are down around the Austin Community. Diane Bauler, 15AA Eastview Lightning Baseball
A Letter received by Hilton concerning the Hilton Garden Inn of Eagan... This letter is long overdue but well deserved. It is to praise the staff at the Hilton Garden Inn of Eagan. For over two years I have frequented this property when conducting business nearby. I am, perhaps, what some would consider a road warrior, having maintained Diamond VIP with Hilton brands and Gold/Platinum at other hotel brands for quite some time. Needless to say, I have spent many nights in hotels and have seen a variety of service levels. In my opinion, this Hilton Garden Inn is by FAR the best when it comes to treating me like a welcome and favored guest. They are the standard bearers! How refreshing to find such loyalty and dedication to excellence exhibited by Jasons staff. And not just towards me. I have observed this same level of treatment towards other guests...even one-time guests who are not Hhonors VIPs. Specifically, Patty, Kari and Karen (who are most often at the front desk or serving breakfast when I come down in the mornings) treat me as if I am more than a guest...almost as if I am a REALLY SPECIAL guest...like a brother, only better than family. That feels good. Others who are notable are Marcia (Director of Housekeeping) who has an insatiable desire for perfection and a charming personality. Ronnie (Assistant General Manager) who always has a warm smile and is willing to chat about whatever interests me. Dan, Adam, Elizabeth and Valerie (who are often at the front desk in the evenings) always have warm, friendly smiles, conservative banter and fresh cookies (my favorite part) and even remember which room is my favorite. All of these people display a radical do whatever it takes to make the customer happy attitude, something that is lacking in this world today - even in the sometimes inhospitable realm of the hospitality industry. Of all the hotels I have stayed, none compare in excellence of service like that displayed by the employees at this property. I dont know what Hilton or Torgerson does to recognize and reward such employees, but I hope you will make it something significant...make them feel as special as they always make me feel. I hope you will share this letter with them and with others who could learn from them. And do whatever it takes to keep them in your family! Thank you - all of you - for everything. Sincerely, Dan McMillan
Of all the hotels I have stayed, none compare in excellence of service like that displayed by the employees at this property
Rhonda Schmidt recently completed her first year as Executive Housekeeper at the Staybridge Suites in Bloomington. Rhonda joined the Bloomington team in September of 2004, and has quickly proven herself to be a valuable asset. Thanks for all of your hard work Rhonda, were glad to have you on the Staybridge Suites Bloomington team!
Chris Anderson has joined the Holiday Inn Austin team as Assistant General Manager. Chris joins the Austin team from Amish Acres in Nappanee, Indiana. In Nappanee he worked in the box office and at the front desk as one of the main guest contacts. Prior to that he lived in Chicago where he dodged Cubs fans to and from various jobs, including the ComedySportz Theater. Chris graduated from the University of Northern Iowa in Cedar Falls and enjoys reading, bicycling, running and keeping about a dozen house plants alive. Welcome aboard Chris!
The Holiday Inn Express of Golden Valley would like to introduce Dewey Simmons as their Executive Housekeeper. Dewey is no stranger to the service industry. He worked his way through the ranks at the Holiday Inn East and St. Paul River Centre. He came on board as an Assistant Executive Housekeeper, and one year later found himself managing the entire housekeeping department. Deweys drive for clean, comfortable and well-organized rooms is what keeps our customers coming back. Great job Dewey, and congratulations on your promotion.
The Staybridge Suites of Eagan would like to formally introduce our new Assistant General Manager, Jessica Shepard. Jessica was promoted from the Front Desk Supervisor at the Hampton Inn of Maple Grove in June. We are excited to have such a strong and proven leader on our team and we look forward to continued excellence in the ways of service and value for our corporate partners. Welcome to Eagan, Jessica. Were glad to have you on the team.
Janet Demuth is the new Assistant General Manager at the Staybridge Suites in Bloomington. Janet joins the Bloomington team from the Staybridge Suites in Eagan where she has worked since 2002. She began working in Eagan while completing her college internship and then held positions of Executive Housekeeper, Front Desk Supervisor and Assistant General Manager. Congratulations on your promotion Janet, and welcome to Bloomington!
A familiar name has joined the Austin team. Amy Eisenberg was chosen as General Manager at the Harvest Buffet in Austin. She began her position in September and brings a wealth of catering and management experience to the Austin team. Prior to returning to Austin, Amy and her husband Larry owned and operated their own restaurant and lounge in Connecticut. Before that, Amy has also operated her own catering business and loves to create fresh and new menu choices. Welcome to Torgerson Properties, Amy. Were glad to have your energy and experience at the Harvest Buffet.
This 18-foot boat was only one of over 70 items auctioned off at the Naples Hurricane Relief Auction. Other items included a seven-day trip for two couples to Majorca Spain, a 1984 Cadillac convertible, and a pair of boxing gloves signed by Muhammad Ali.
Crying about the destruction of Hurricane Katrina was not enough, and the people of Naples were determined to do something. Above are the many volunteers and organizers planning the Hurricane Relief Auction at the Staybridge Suites in Naples.
Martha Shaheed, whose uncle died in the 2001 terrorist attack on the World Trade Center, said, On a day like September 11th, its a day to do something Martha attended the event with her husband, one of the soldiers in the presentation of the colors.
With an estimated 400 people in attendance, the pool area at the Staybridge Suites may have been filled with music, laughter and the smells of barbecue, but the real purpose of the event was to generate funds for the Salvation Army hurricane relief effort.
After the transformation, singers and bands from all over the world converge on New Ulm in celebration of New Ulms German Heritage. Welcome to Oktoberfest!
The Holiday Inn and Ottos Restaurant spend nearly two weeks transforming the indoor Holidome recreation area into an entertainment stage with seating for up to 500 people. In addition, a second stage of entertainment and dancing fills the German Rivers banquet hall as well. Of course, it wouldnt be Oktoberfest without the authentic German cuisine. The Ottos chefs create a mouth-watering menu of bratwurst, landjaeger, spatzel, sauerkraut, German potato salad, apple strudel and German chocolate cake. And what would Oktoberfest be without some authentic German beer? You can find all of this at New Ulms authentic Oktoberfest. If you have the opportunity, please visit the Holiday Inn and Ottos restaurant of New Ulm and discover Germany in Minnesota.
...continued from page three, Mitch Defines Whatever It Takes Her energy and welcoming smile makes them know that she cares. She consistently goes out of her way for any guests needs and always has a smile and warm greeting for our customers. In the end its not just about performing our duties, but rather the attitude that we maintain while we do it that will determine whether or not we provide Outrageous Guest Service. These quotes describe associates that are the best of the best within TPI and clearly identify the X-Factor known as attitude. Its not just about what you do, but the way you go about it. Congratulations, and thank you, to ALL of this years TPI Heart and Soul nominees. You truly understand Outrageous Guest Service! P.S. Outrageous Guest Service does not have to stop outside the four walls of your buildingI would like to send kudos to the entire Staybridge Suites Naples team who recently raised in excess of $65,000 for the Hurricane Katrina relief effort (see page 13). Now those are the kind of results that can be created by an AWESOME TEAM ATTITUDE. Their effort was truly OUTRAGEOUS!!! Mitch
Congratulations to both Ade and Jace on their outstanding accomplishments and for overcoming their obstacles to show us all how to live and work.
...continued from page 1, Courtyard By Marriott Joins The Torgerson Properties Family Dennis is excited to have Patricia Friederichs as the Courtyards Kitchen Manager. Pat managed the Aviary restaurant in Rochester for twenty years and has additional experience at the Radisson Hotel, Henry Wellington, The Willows and the Covered Bridge. Pat grew up in Zumbrota, Minnesota and comes from a family of twelve kids. She is active in supporting youth sports and served as President of the Dodge County Youth Hockey program for two years. Gail Tostenson, a previous Torgerson Properties employee who was on the Holiday Inn Austin opening team, will be the Courtyards Director of Sales. Gail previously worked as an Account Executive for Southern Minnesota Broadcasting Company, and most recently as Regional Sales Manager for Three Eagles Communications. Gail lives in Byron with her husband Eric and daughters Kendra and Haley. The Tostenson family lived at the Holiday Inn of Austin for seven months while their home was being built, so Gail feels right at home in the hotel business. Assistant General Manager Brandon Rabe has extensive experience in the hotel industry. Before acting as the Front Desk Supervisor at the SpringHill Suites in Rochester, he also worked at a SpringHill Suites and a Courtyard by Marriott in Phoenix. His hobbies include golf, reading and fishing. Recently married, Brandon took off his Courtyard hard hat long enough to enjoy a honeymoon in Aruba. Tan and rested, Brandon will be putting in a lot of hours to make sure the Courtyard is running smoothly. Maintenance Manager Robert Boatright comes to the Courtyard from Oakwood Broadway Plaza. The Oakwood is a thirty-story high rise in Rochester where Robert supervised a staff of eight people. Roberts certification includes CPO, CPR, HVAC, ASE, and a second class A boiler license. Crystal Jorgenson will be joining the Courtyard management team as Executive Housekeeper. Crystals previous hotel experience includes positions as Night Auditor at the Holiday Inn City Centre and as Housekeeping Supervisor at the Rochester Marriott Hotel. Crystal lives in Wykoff, MN. Good luck to the entire Courtyard Rochester team. Were thrilled to have such a great team joining the Torgerson Properties family!
Torgerson Properties, Inc. Waters Edge Professional Building 103 15th Avenue NW Suite 200 P.O. Box 1020 Willmar, MN 56201 Phone: 320-235-7207