HUMAN CAPITAL MANAGEMENT PRODUCTS, SERVICES & TECHNOLOGIES Vangents Human Capital Management Solutions help clients optimize

their workforce by identifying the right people, developing their capabilities, measuring their performance, and unlocking their potential to generate results in positions that are vital to the organizations success.

Competency Modeling/Mapping Applicant Screening & Tracking Pre-employment Assessments Structured Interview Design High-Impact Learning Solutions Leadership

High Potential Employee Identification Talent Analysis Enterprise Learning Strategy Succession Management

Organizational Development Performance Appraisal (OD) Products & Services Instruments Individual Development Planning Specialized Learning Solutions Business Simulations Competency Measurement Program Evaluation Studies Program ROI Analysis

Areas of Specialization Improve managerial effectiveness, bolster leadership skills Classroom, e-learning, and business simulations to orient new front-line managers, standardize management processes, impart advanced business skills, and roll out new leadership initiatives Increase product knowledge, improve selling skills, and build mindshare Innovative product training, product information portals, sales position competency modeling, blended sales training, simulations, gaming tools, and sales reference materials Improve problem solving, productivity, quality, and increase cross- and up-sell opportunities Re-invigorated on-boarding programs, performance support tools, and job, product, or system specific training for front line and call-center based personnel Build job-specific skills for operations, maintenance, and field technician audiences E-learning, classroom, blended, and performance support solutions to familiarize workers with equipment, train on new or automated processes, and improve troubleshooting skills Streamline on-boarding process, increase speed to competency, build strong organizational bonds Blended solutions to better orient new hires, develop job-specific skills, and support new business processes Arm users with critical skills and tools to support technology roll-outs Highly effective systems training and emulations, job aids, and user documentation Achieve regulatory and corporate policy compliance Tailored learning interventions to support government mandates and corporate programs (e.g., ethics, safety, security)

Sales and Product

Service

Operations

Orientation

Systems/Software

Compliance

Additional Organizational and Leadership Development Services Custom Development Competency Modeling Linkage Analysis Structured/Behavioral Interviews Custom Survey Development Tailored Assessments Specialized Reporting Group Summary Profiles Group Roster Reports Management Summaries Executive Summary Report Norm Comparison Reports Tailored Feedback Reports Comment Theme Analysis On-site support Employee Feedback Presentations Employee Focus Groups Key Stakeholder Briefings Executive Briefings Executive and Leadership Coaching Training and Certification

Vangent, Inc. 1 North Dearborn Street, Suite 1150 Chicago, IL 60602 800.922.7343 HCM.info@vangent.com www.vangent-hcm.com Copyright 2010 Vangent, Inc. All Rights Reserved

Human Capital Assessment Product Applications

Accurately Select
Integrity Based Assessments Applicant Potential Inventory (API) Employee Productivity Report Personnel Selection Inventory (PSI) The Reid Report Skills/Abilities Assessments Reading and Arithmetic Index (RAI) Thurstone Test of Mental Alertness (TMA) Computer Programmer Aptitude Battery (COAB) Management Assessments Management Aptitude Test (MAT) Management Readiness Profile (MRP) Management Success Profile (MSP) Job Specific Assessments Sales Professional Assessment Inventory (SPAI-II) Telemarketing Applicant Inventory (TMAI) Office Skills Assessment Battery (OSAB) Retail Management Assessment Inventory (RMAI) Customer Service Applicant Inventory (CSAI) Customer Service Skills Inventory(CSSI) Healthcare Assessments Healthcare Employee Productivity Report Quality Healthcare Employee Inventory (QHEI) Risk Management Assessments Employee Safety Inventory (ESI) Law Enforcement Applicant Inventory (LEAI) Example Measures Customer Service, Drug Avoidance, Employee Relations, Honesty, Supervision Attitudes, Safety, Tenure, Work Values Conscientiousness, Consistency, Punctuality, Reliability, Responsibility Drug Avoidance, Honesty, Nonviolence, Stress Tolerance, Tenure, Work Values Employment History, Integrity, Social Behavior, Substance Abuse, Sales/Service Example Measures Basic Numeric Operations & Mathematical Concepts, Reading Comprehension Skills Linguistic, Quantitative, Total Diagramming, Letter Series, Number Ability, Reasoning, Verbal Meaning Example Measures Administrative Skills, Communication, Planning/Organizing, Supervisory Skills Business Ethics, Interpersonal Skills, Leadership, Managerial Interest, etc. Adaptability, Business Ethics, Coaching, Customer Orientation, Leadership, Managerial Responsibility, Productivity Example Measures Sales Work Experience, Sales Interest, Sales Responsibility, Customer Service, Energy Level, Self Development, Sales Skills, Sales Arithmetic Sales Interest and Skills, Sales Responsibility, Productivity, Confidence and Influence, Stress Tolerance, Job Stability, Communicator Competence Attitudes: Energy Level, Office Practices, Tenure, Work Conduct & Performance, etc. Skills: Checking, Filing, Grammar, Spelling Management and Leadership Interest, Management Responsibility, Understanding Management Procedures and Practices, Customer Service Customer Service Attitude, Honesty, Teamwork, Training Readiness, etc. Balanced and Independent Judgment, Responsiveness, Sensitivity, etc. Example Measures Conscientiousness, Consistency, Punctuality, Reliability, Responsibility, Service Relations Adaptability, Healthcare Service Index, Healthcare Values, Safety, Tenure, etc. Example Measures Driver Attitudes, Risk Avoidance, Quality Attitudes, Safety Control, Stress Tolerance Criminal Justice Orientation, Drug & Risk Avoidance, Honesty, Nonviolence, Safety Example Measures 22 specific aspects of Leadership, Energy, Affability, Dependability, and Resilience Emotional Resilience, Flexibility/Openness Perceptual Acuity, Personal Autonomy 21 attributes of Personal Background, Aptitudes, Mental Abilities, Resilience, Temperament, Work Values plus Job Skills Example Measures Building Commitment, Organizational Support & Team Skills, Managing Conflict, Promoting Innovation, Team Learning, etc. 19 specific aspects of team functioning related to Resources, Efficiency, Improvement, and Team Success Collaborative Problem Solving, Conflict Resolution, Goal Setting, Interpersonal Skills, Planning & Task Coordination, etc. Example Measures Co-workers, Diversity, Ethics, Innovation, Planning, Quality, Stress, Supervision, etc. 6 Morale and Satisfaction factors 8 Organization Effectiveness categories Innovative technologies, custom hiring workflows, world-class pre-employment selection tools and background verification services Predict high potential and job fit, plan for talent replacement or realignment, perform at the highest level by aligning resources Indicators Workforce productivity and performance levels, enhanced quality of hires Selection of better quality people with productive work attitudes Dual focus on screening out for high-risk while selecting in for better quality people Emphasis on screening out for high-risk counterproductive work-related qualities Indicators Establish basic skills for minimum job qualifications in literacy or numeracy Able to handle complex, fast-paced or challenging mental demands of work Resource skill gaps, internal candidate recruitment/training for technical roles Indicators Selection/promotion into non-executive management roles, focus on know-how Selection/promotion into entry manager roles, focus on career planning Selection/promotion into non-executive management roles, focus on soft skills Indicators Identify sales drive, knowledge of sales principles and practices, business ethics and work values Potential for success in telephone sales and service positions Focus on solid clerical talent to ensure smooth office operations Evaluate interest, motivation, knowledge for managers, assistant managers in retail settings Sustainable or reinvigorated customer service culture and talent acquisition Resource skill gaps, internal candidate recruitment/training for service roles Indicators Highly dependable front-line personnel for healthcare support positions Strong direct care values and retention in competitive healthcare environment Indicators Need to reduce costs due to work-related accidents, injuries and damage Non-medical assessment pre-conditional job offer

Continuously Develop
Individual/Leader Campbell Leadership Index (CLI) Cross-Cultural Adaptability Inventory (CCAI) System for Testing & Evaluation of Potential (LH-STEP) Team and Team Leader Campbell-Hallam Team Leader Profile (TLP) Campbell-Hallam Team Development Survey (TDS) Teamwork-KSA Organization Campbell Organizational Survey (COS) Organizational Survey System (OSS) Indicators Build leader bench strength, prevent leader derailment, coach leader growth Diversity training, intercultural team effectiveness, expatriate readiness Selection/promotion into higher-level positions, leader/manager development, spot high potential. Indicators Inconsistent team performance, poor team relations and team spirit, frustration with leadership Team building, benchmark team progress, foster high performance teamwork, team intervention Alignment of personal competencies with team focus prior to team assignment Indicators Benchmark employee satisfaction to work climate or change management Monitor employee morale in general organization or healthcare settings Inefficient labor-intensive hiring processes. Improve speed-to-hire while driving significant cost savings Key talent leaving, identify talent gaps, inability to objectively measure bench strengths

Technology Enable
Vangent Talent Acquisition System (V-TAS) P3 Talent Management System

Vangent, Inc. 1 North Dearborn Street, Suite 1150 Chicago, IL 60602 800.922.7343 HCM.info@vangent.com www.vangent-hcm.com Copyright 2010 Vangent, Inc. All Rights Reserved