Andrew K. Williams Email: andrew@andrewwilliams.

info Ashburn, VA 20147 814-574-5863

Education:

Rochester Institute of Technology, Rochester, NY E. Philip Saunders College of Business Bachelor of Science Degree in Management Information Systems 2011 Concentration: Sociology and Anthropology Microsoft Office Suites, Enterprise Resource Planning, SAP R/3, Computer/Network Setup & Support, Computer Hardware/Software Setup & Support, Operations & Supply Chain Management, Financial/Managerial Accounting, Microsoft CRM, Social Networking & Strategic Marketing, Android Application Development, ORACLE APEX, ORACLE SQL*PLUS, MS Access Databases, Work Flow Analysis, Systems Analysis and Design, Salesforce.com, DemandTools (CRM Fusion)

Industry Skills:

Qualifications:

Part of a team of four people that handled maintenance and support of a Windows network of five hundred-plus PCs across 22 locations in three states Routinely traveled from various offices setting up networks/computers and establishing a connection with the system mainframe/Active Directory in the corporate office Large parts of my daily work has revolved around strong and complete system documentation Experience working individually for long durations of time on deliverables and system builds Vast amount of work on RFPs and SOWs and functional solution design documentations for a variety of higher -ed and non-profit clients Supported Salesforce instance with over 1000 users: handled case/incident management, and system administration Experience in using and configuring Apple: iPhones, iPads, iMacs, Macbook Pros, and Apple Networking Equipment Experience with using Android: Phones, Tablets, and programing language Managed Helpdesk support for 500+ users requiring me to diagnose and preform computer support via telephone and remote desktop to employees in remote field offices Experience with implementing large scale PC system deployments Ability to work either with a team in a leadership or subordinate role Ability to work independently with no supervision February 2012-March 2013

Employment: ACF Solutions, Reston, VA Business Analyst

Salesforce.com consultant Custom Salesforce implementation Requirements Gathering and Scope Management High Level Customer Interaction May 2010-May 2012

Dutch Communications, Port Matilda, PA Founder/Owner

IT consulting & implementation Computer support & repair Network setup & installation Domain/website registration & support April 2011-June 2011

Monroe Tractor & Implement Company Business Analyst

Ensured database integrity Alignment of accounts and contacts Microsoft CRM Support Collaboration with CRM vendors/support companies May 2006-August 2007

Glenn O. Hawbaker, Inc., State College, PA Information Technology Department

Created inventory system Managed Help Desk Network and computer setup Network and computer maintenance Setup off site office network systems