MARY F.

GRIFFIN
Dallas, Texas 75227 (Home) 214-275-0996 (Cell) 214-676-5820 (e-mail) margriffin64@yahoo.com

CERTIFIED CASE MANAGER CONSULTANT Management and Executive experience

SUMMARY OF QUALIFICATIONS
Master/Bachelor of Science degrees, several health related certifications, licensed Texas Health Care Provider, licensed Texas Multiple Insurance agent Demonstrated ability to communicate, problem solve, and work effectively with people. Excellent organizational skill with the ability to manage multiple priorities. Work independently and handle multiple projects simultaneously. Strong analytical skills. Knowledge of applicable state, and federal regulations. Knowledge of ICD-9, CPT coding and HCPC. Knowledge of SSI, Coordination of benefits, and Third Party Liability programs and integration. Familiarity with NCQA standards, state/federal regulations and measurement techniques. In depth knowledge of CCA and/or other Case Management tools. Ability to take initiative and see tasks to completion. Computer skills and experience with Microsoft Office Products. Excellent verbal and written communication skills. Able to maintain regular attendance based upon agreed schedule. Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA) Skilled at establishing and maintaining positive and effective work relationships with coworkers, clients, members, providers and customers. Highly motivated, self-starter, team player/leader with marketing, sales, presentation skills. Dependable, detailed oriented, skilled in time management and effective communications.

PROFESSIONAL EXPERIENCE
FRESENIUS MEDICAL CARE, Dallas, Texas 2008 2011

Clinical Social Work Provide high quality care, psychosocial assessment, evaluation and community resource referrals and services coordination, according to corporate mission for clinic Dialysis Patients with chronic kidney failure. Ensure that the unique/integral facets of patient and their familys cares are met by attending to social/environmental/financial/emotional needs across a continuum of care. Verify commercial insurance for patients COBRA claims, ensure eligibility for Medicare/ Medicaid, and arrange medical ground transportation. Coordinate national/international travel for dialysis equipment/medications as needed. Conduct monthly comprehensive health assessments and plans of care for case load of 125 chronically ill dialysis patients.

MARY F GRIFFIN
Dallas, TX 75227 C: 214-676-5820 O: 214-275-0996 margriffin64@yahoo.com

Major Accomplishments:

Developed a reputation for exceptional patient service, for identifying/resolving problems, and for developing professional/lasting relationships with medical/support/agency staff. Utilize years of education, training, certification, licensing, and experience to provide patients/families with all levels of support to achieve/maintain their comfort and trust. Successfully handle approximately 105 cases a week, covering four shifts, five days a week or over 5,500 cases annually in a professional, capable, timely, and accurate manner. Constantly remain informed on all changes to federal/state/local public laws, policies, and variations in treatment/equipment to ensure the company is always on the cutting edge.
SICKLE CELL DISEASE ASSOCIATION OF DALLAS, INCORPORATED, Dallas, Texas 2004 2008

Chief Executive Officer Responsible for working with the Board-of-Directors to develop/implement/evaluate a short/long range Plan-of-Action/Budget, fundraising activities, direction, and goals, supervise Program development/implementation, and enforce all Marketing/Branding. Provided Liaison services to educational, medical, public elected, media, and support personnel with hands-on supervision and implementation of new strategies/programs. Support/train/supervise volunteers and friends of the association, by leading while giving the impression of being led, to achieve goals/objectives as set by the Board-of-Directors. Develop objectives to promote statewide, positive change throughout North Central Texas. Major Accomplishments: Successfully implemented the first five-year Plan-of-Action which resulted in a 20% increase in production, 30% increase in operations, reduced annual expenditures by 55%, revised staffing, managed/increased corporate/federal grants, and increased cash flows. Collaborated to develop corporate branding/marketing concepts resulting in an 85% increase in donations and increase awareness with DART/Rail Kiosk ads that reached 1.2 million people/245,000 families, and partnered with the state/University of Texas to pass Sickle Cell legislation sickle cell trait identification program for all newborns in Texas. Association Accountant advised Board members that my activities saved the organization.

MARY F GRIFFIN
Dallas, TX 75227 C: 214-676-5820 O: 214-275-0996 margriffin64@yahoo.com NEW YORK LIFE/GBCS, Dallas, Texas 1997 2004

Insurance Sales Consultant Operated as an Independent Insurance Sales Consultant including the day-to-day operations of a home based business including record keeping, financial management, marketing, planning, budgeting, contracting, education, and new business development. Provided employee benefit insurance programs to targeted large and small size businesses, organizations, and government agencies, including on-site enrollment sales in Dallas area. Major Accomplishments: Provided Group health/group-professional disability/life/HMO/Series 6-63/dental plans to groups from 5-130 employees throughout the state of Texas and nationally for branch staff. Grew business from startup to over 50 clients with an annual income of over $30,000. Developed a marketing plan based on research/analysis of the market, targeted clients, utilized direct mail, cold calls, e-commerce, company referrals, telephone, and advertising. MERCY HEALTH PLANS, INCORPORATED, Saint Louis, Missouri Director of Operations 1995 1997

EDUCATION, LICENSES, AND CERTFICATIONS

Master of Science (MS), Washington University, Saint Louis, Missouri Bachelor of Science (BS), Texas Womans University, Denton, Texas Licensed Social Worker, Texas State Board of Social Workers Examiners, Austin, Texas; Current Multiple Insurance License, Texas State Board of Insurance, Austin, Texas; Current Registered Series 6/63 Sales, National Association of Securities Dealers (NASD-now FINRA), New York, New York; No Longer Current Case Manager Certification (CCM), Commission for Case Manager Certification, Rolling Meadows, Illinois; Current Certified EEO Investigator, EEO Office, Washington, DC; Current

TRAINING, TECHNICAL SKILLS, AND AFFILIATIONS

Starting/Operating a Successful Business, Wesleyan University, Dallas, Texas Plus Continuing Education Units (CEUs) and Training in Bridge Services-Home Health to Hospice, Who is your Patient, Working With Challenging Families, Super Bugs, Mental Illness: Ethical Dilemmas in Healthcare, Chocolate: Good/Bad/Ugly, Dealing with Issues of Suicide, HIPPA, Patient Confidentiality, Ethics, Understanding Bipolar Disorder, Suicide Prevention, Transplant Ethics, Benefits Counselor for Medicaid, Technical Writing, Evaluation of Mini/Micro Computers, Marketing, Management, Effective Communications, Recruiting, Interviewing, How to Secure/Retain Clients, Product Knowledge, Cold Calling, Telemarketing, Marketing Techniques, Customer Service, Cross/Up-Selling, Five Star Salesmanship, and Training Skilled in Microsoft Word, Access, Excel, Spreadsheet, PowerPoint, Outlook, Publisher, Photo Shop, ACT, Lotus 1-2-3, Lotus Notes, Systems Operations, and several in-house systems Booker T. Washington School of Performing/Visual Arts, Mentor, Dallas, Texas ; Present Fisher High Alumni Association, Executive Board Member, Dallas, Texas ; Present