Stress

Chapter 5

McGraw-Hill/Irwin

Copyright 2013 by The McGraw-Hill Companies, Inc. All rights reserved.

Class Agenda

Stress defined Types of stressors

What can you do?

What can organizations do?

How important is stress?

Best practices

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5-3

Why Are Some Employees More Stressed than Others?

5-4

Stress

Definition

A psychological response to demands

where there is something at stake and where coping with the demands taxes or exceeds a persons capacity or resources

Do you want a stress-free job?

5-5

Stress

Which jobs are more and less stressful, in general?

5-6

Stress

Which jobs are more and less stressful, in general?

5-7

Transactional Theory of Stress

5-8

Work Stressors

Challenge stressors

Time pressure

Work complexity
Work responsibility

5-9

Work Stressors

Hindrance stressors

Role conflict

Role ambiguity
Role overload

Daily hassles

5-10

Work Stressors

OB on Screen: Devil Wears Prada

What kinds of stressors

does Andy seem to be experiencing?

5-11

Family Stressors

Challenge stressors

Family time demands

Personal development
Positive life events

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Family Stressors

Hindrance stressors

Work-family conflict

Financial uncertainty
Negative life events

5-13

Life Events

5-14

Coping with Stressors

5-15

Accounting for Individuals

People differ in their ability to cope with stressors, as a function of:

Social support
Instrumental support
Emotional support

Type A Behavior Pattern

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Type A Behavior Pattern

53
5-17

Consequence s of Stress

5-18

Why Are Some Employees More Stressed than Others?

5-19

Why Are Some Employees More Stressed than Others?

Family Challenge Stressors Work Hindrance Stressors
Work Hindrance Stressors
Family Challenge Stressors Coping Strategies Type A Behavior Pattern

Social Support

Family Hindrance Stressors

Family Hindrance Stressors

Type A Behavior Pattern

Work Challenge Stressors

Work Challenge Stressors

Coping Strategies
Social Support

5-20

5-21

How Important is Stress?

5-22

How Important is Stress?

5-23

Application

Stress Management

Exercise
Managing hindrance stressors
Improving work-life balance Improving hardiness

5-24

Application

5-25

Application

5-26

Application

5-27

Application

What can organizations do?

Assessment

Reducing stressors
Providing resources

Reducing strains

5-28

Best Practices: Humana

5-29

Best Practices: Humana

Fortune 100 company that administers health care benefits

10 minutes of bike riding per day can reduce depression

Freewheelin program used by 28% of employees

30 minutes of bike riding per day can reduce risk of heart disease and stroke

Would a different program appeal to a larger % of employees?

5-30

Next Time

Motivation

Chapter 6

5-31