Hi all, I am a final year master student in Turkey and right now doing a survey which title is "Effects of Top

management in the success of ERP systems". I have prepared a questionnaire which basically focuses on the ERP issues and management problems faced in ERP systems. Based on the survey i will be able to draw a conclusion. Anyone interested with ERP can answer this questionnaire. Please spare a few minutes to fill in the questionnaire and send it back to my e-mail adress: ERPanket_cevap3@yahoo.com It would be very helpful for my study. I would also like to thank you all very much for your time and help in advance. Note: Please forward this mesage to the people who may interest ERP. By this way we can get more accurate results from survey Regards, Alper

(ERP) Enterprise Resource Planning - Questionaire

Questions: 1- Please specify the country your organization to be found: 2- Your sex: (a) Male (b) Female 3- Your educational background (a) Less than high school diploma (b) High school diploma (c) Bachelors degree (d) Masters degree (e) Doctorate 4- what is your primary jop function? (a)Corporate/Administrative Management (b)Project/Program Managemet (c)Consulting Your answer: (Please specify) Your answer: (Please use "X")

Your answer: (Please use "X")

Your answer: (Please use "X")

(d)Engineering (e)Time Management/Scheduling/planning (f) Other, Specify: 5- With what type of firm or organization do you work? (a) Construction/Pruduction (please specify in which area of it): (b) Service (please specify in which area of it): 6- How many years has your company been in business? (by years) 7- How many years of working experience do you have? (by years) 8- Do you currently use an ERP System? (if your answer is no than continue from Question-10) 9- If your answer is yes, specific your ERP Technology used for Systems Integration: Check all relevant systems SAP PeopleSoft BAAN Oracle JD Edwards Vitria See-Beyond Iona i2 Attunity Other (Please specify):

Your answer: (Please use "X")

Your answer: (Please use "X") Yes No Your answer: (Please use "X")

Your answer: (Please use "X") Disagree 10- How far do you agree or disagree to the view that "ERP systems increases the success of management" Strongly Disagree Strongly Agree Neutral Agree

11- ERP applications provide several benefits. Some of them are listed below. Please rank Your answer : (please give each of them each of them according to their importance in your mind between (1-5) least important (score a score between (1-5)) of 1) and most important (score of 5)

(a) (b) (c) (d) (e) (f) (g) (h) (i) (j) (k) (l) (m) (n) (o)

Reconciles and optimizes the conflicting goals of different divisions or departments Increases efficiencies by standardizing business processes On-line/real time information throughout all the functional areas of an organization Data standardization and accuracy across the enterprise. The analysis and reporting that can be used for long term planning. Reduces enterprise expenses Reduces paper works Early risk resolution, early error and gap detection Increases adaptability to changing work conditions Reduces inventories, personel, total logistic costs, manufacturing costs, outside warehausing, procurement costs Managers needs right information at right time as fast as possible so that they can predict trends, budgets and keep top management informed well in advance. Top management needs system so that they can dig out information on their own without any dependency on managers or employees. This will eventually make your hierarchical organization look flat Increases customer satisfaction Improves decision-making capabilities Increases production capacity Your answer : (please give each of them a score between (1-5))

12- Some managerial problems frequently faced during and after ERP implementation are listed belove. Please rank each of the following problems according to their importance between (1-5) least important (score of 1) and most important (score of 5) (a) Project Cost Overruns (b) Project Delays (c) Conflicts with business strategy (d) Employees Resistance to Change (e) Conflicts with Consultants (f) Internal Conflicts (g) Conflicts with Vendors 13- At which proportion you realized your expectations about system improvement through your ERP implementation 80%-100% (Exactly) 70%-80% (Near exactly) 60%-70% (Over Medium)

Your answer: (Please use "X")

50%-60% (Partially) 40%-50% (Under medium) 30%-40% (Little) 0%-30% (Very little) 14- Please rate the followig critical factors required for a successful ERP implementation according to their importance in your mind between (1-5) least important (score of 1) and most important (score of 5) (a) Top management support (b) Project team competence (c) Interdepartmental cooperation (d) Clear goals and objectives (e) Project management (f) Interdepartmental communication (g) Project champion (h) Vendor support (i) Careful package selection (j) Data analysis & conversion (k) Allocation of resources (l) Use of steering committee (m) User training on software (n) Education on new business processes (o) Business Process Reengineering (p) Change management 15- Some managerial behaviours which can affect the success of an ERP implementation are given below. Please specify, how far do you agree or disagree that these statements posibility to affect the success of an ERP system and make clear if you have faced any of them before in your organization. Managers can keep away from otomation projects and prefer manuel systems because of their unsuccessful project experiences Managers who have confidence in their positions and informal relations can have a fear if (b) ERP prevents their political forces (c) Sometimes taken project decisions can not be transmit all relevant sections (a)

Your answer : (please give each of them a score between (1-5))

Your answer: (Please use "X") Disagree Strongly Disagree Strongly Agree Neutral Agree

Your answer: if you have faced like a situation please specify by using "X" (you can choose more than one)

(d) (e) (f) (g) (h) (i) (j) (k) (l)

Project Cost Overruns and insufficiency of budget can causes management avoidance from ERP Sometimes top management can not supply adequate support to project managent Sometimes top management can not support educational trainings related with system which have to be considered to set up Sometimes during project implementation stage top management can not be informed adequately by project team Sometimes it can be prevet that top and middle managers be a project team leader Sometimes project plans can be far from reality Sometimes lack of communication can be appear between information system personel and management Sometimes top management keep away from being a part of change project via not visiting the departments to control ERP implementation stage Sometimes training possibilities can not be enough to support technology changes in the organization