STANDARD BUFFER

Hello ,

Best regards, SAP CW Support ------------USER SUCCESSFULLY ADDED

Hello , your UserID S0007845065 has been added successfully to the workspace "Russia" as a participant. Please try again to access the workspace in question. Best regards, SAP CW Support -----------NEW WORKSPACE REQUEST Hello , the creation of new workspaces for CW has been stopped permanently. This is because Collaboration Workspace from SAP will be transferred to SAP Jam. On 31st of October 2012 SAP introduced a new product of SAPs Social-Software-Por tfolio: SAP Jam. SAP Jam combines the best of SAP StreamWork and SuccessFactors Jam to enable collaborative problem solving and decision making. SAP Jam, SAPs new Cross Company Collaboration platform will be available starting on 1st of December 2012. For more details in regards of SAP Jam, please look at SAP Launches New Social Co llaboration Solution or SAP Jam or SAP Jam Help Center or please contact mailto:u we.pyka@sap.com. SAP Jam will enable the next evolutionary level for the current CW scenario, so please stay tuned. The CW team will get back to the stakeholder/program owner of CW as soon as possible with further details in regards of migration topics, lik e timeline, roadmap, workshops, and the forth. If your program/use-case/business-case should be transitioned to SAP Jam as soon as possible, please contact mailto:uwe.pyka@sap.com to discuss the next relevan t steps. Best regards, CW Support Team

---------PROVIDE URL OF WORKSPACE

Hello , please provide us in plain text format the exact URL of the CW-related site you are having issues with; for it to be CW-related, it should start with https://cw. sdn.sap.com , as in https://cw.sdn.sap.com/cw/thread/25599 . Problems with sites not related to CW should be reported to the portal s respective support team. Additionally, please give us the UserID and email address you are using to acces s CW. We appreciate your cooperation and understanding. Best regards, SAP CW Support

-------USER REQUESTING ACCESS -- CONTACT TO MODERATORS

Hello colleagues, UsersName (UsersEmailAddress/UserID) is requesting access to the workspace Worksp aceName (WorkspaceURL) in which you are shown as administrators/moderators. Please use the Invite participants to join button in the "Actions" menu of your wo rkspace so as to invite this user to your community. Thank you. Best regards, SAP CW Support ----------DOCUPEDIA

Hello , the document or workspace you are requesting access to (XXXXXXXXXXXXXXXXX) belon gs to the Docupedia project. The same was closed down in August 2011, so access

to it is blocked for all users. The documentation in the Docupedia can be found now in the SAP Help Portal at "h ttp://help.sap.com". We appreciate your comprehension on this. Best regards, SAP CW Support ----------INTERNAL-ONLY WORKSPACE

Hello , "WorkspaceName" (WorkspaceURL) is an internal-only workspace. You cannot access it unles you are an SAP employee. Thank you for your understanding. Best regards, SAP CW Support ----------THANKS! PLEASE FILL OUT SURVEY! Hello , thanks for you appreciation. You may complete our satisfaction survey if you wis h. Thank you. " To get an impression of the quality of our support and in order to improve this service on a regular basis, we would like to ask you to take a minute to fill ou t our short survey which can be reached at the following url: https://www.sapsurvey.com/cgi-bin/qwebcorporate.dll?idx=4WTPCK " Best regards, SAP CW Support -----------EMAIL/USER NOT IN LDAP NOR CW (2da. persona) -- REGISTRATION

Hello ,

your email address "emailaddress" is not registered in CW. You need to have a re gistered user before you can access members-only workspaces. Please register your user by clicking on the "Register" button at the top left c orner of the site below (the button will not be shown if logged in with another user): https://cw.sdn.sap.com/cw/index.jspa Please follow the instructions given there and verify your account, so we can la ter add your user to the required collaboration workspace. You may also check th e instructions for registration at the public link below: https://cw.sdn.sap.com/cw/docs/DOC-120038 In case you are currently logging in to CW with another email address, please pr ovide it to us and we will check its status. Thank you. Best regards, SAP CW Support ------------EMAIL/uSER NOT IN LDAP NOR CW (3ra. persona) -- REGISTRATION

Hello , the email address "GAVINTARGONSKIcentricacom" is not registered in CW. The user should register hismself/herself by clicking on the "Register" button a t the top left corner of the site below (the button will not be shown if logged in with another user): https://cw.sdn.sap.com/cw/index.jspa The instructions given there should be followed and later the account verified, so we can later add the user to the collaboration workspace in question. The use r may also check the instructions for registration at the link below: https://cw.sdn.sap.com/cw/docs/DOC-120038 Best regards, SAP CW Support -----------EMAIL/USERID IN LDAP BUT NOT IN CW (2da. persona) -- ACTIVATION

Hello , your email address "UsersEmailAddress" / UserID "CarLoTO" is not activated in CW

. Please enable your user by doing a first-time log in, by clicking on the "Logi n" button at the top left corner of the site below (the button will not be shown if logged in with another user): https://cw.sdn.sap.com/cw/index.jspa In case you are currently logging in to CW with another email address, please pr ovide it to us and we will check its status. Should you want to reset your S-User's password, please write an email stating s o to the support address "sapnet@sap.com", as we have no access to the S-User ma nagement system. Once they have reset your password, please be sure to clear you r browser's cached pages, temporary files and cookies before attempting to log o n again to CW. Please also remove any cetificates from your browser while using CW, since they currently are not working well. In Internet Explorer, you can do this by going t o Tools -> Internet Options -> Contents tab -> Certificates -> Select your certi ficate and remove it. Once the steps above have been carried out successfully, please reply back to th is email notifying us about it, so we can add your activated user to the workspa ce "CollaborationWS" (LinkToSite). Thank you. Best regards, SAP CW Support ----------CORRECTION OF ACCOUNT, RESET OF PASSWORD AND LOGIN TEST FROM OUR SIDE (non S-Use r)

Hello , your account had some errors which are now corrected. Your password was also res et in the process. Your new credentials are as follows: Username: "p116092" Password: "Secure49" (case sensitive) Associated email address: "johnnyjohnny" We have tested these new credentials and were able to login successfully to CW ( please refer to the screenshot attached for proof of this). Before attempting to log in again, please take the following steps: 1. Go in to the settings area of all browsers you have installed on your PC and delete all offline pages, temporary files and cached cookies. 2. Close all browser sessions. 3. Open a single browser window and log in to "https://cw.sdn.sap.com/cw/index.j spa". *Be sure to access CW using only the UserID specified above, and the not the ema il address.* In case an authorization error message is shown when trying to access a workspac

e in particular, please provide us a screenshot of the same and the exact URL of that site. Best regards, SAP CW Support ----------CORRECTION OF ACCOUNT, RESET OF PASSWORD AND LOGIN TEST FROM OUR SIDE (S-User)

Hello , your account"SSSSSSSSSS" had some errors which are now corrected. You should now request to have your password reset so you can access again CW. For this, you w ill need to write to the support address "sapnet@sap.com", as we have no access to the S-User password reset system. Once your password is reset, and before attempting to log in again, please take the following steps: 1. Go in to the settings area of all browsers you have installed on your PC and delete all offline pages, temporary files and cached cookies. 2. Close all browser sessions. 3. Open a single browser window and log in to "https://cw.sdn.sap.com/cw/index.j spa". Please also remove any cetificates from your browser while using CW. In Internet Explorer, you can do this by going to Tools -> Internet Options -> Contents tab -> Certificates -> Select your certificate and remove it. You can alternatively access CW with another browser (e.g., Google Chrome or Mozilla Firefox) in case you do not want to remove the certificates. *Be sure to access CW using only the UserID specified above, and the not an emai l address.* In case an authorization error message is shown when trying to access a workspac e in particular, please provide us a screenshot of the same and the exact URL of that site. Best regards, SAP CW Support ------------IDEA PLACE ESCALATION

Hello colleagues,

UserID S0002905484 has problems when trying to access the Enterprise Portal of t he Idea Place. Could you please assist him/her? Thank you. Best regards, SAP CW Support -----------REWRITE EMAIL IN ENGLISH

Hello colleague, could you please rewrite your email in English? It is standard procedure for us to receive only English-written messages. Thank you. Best regards, SAP CW Support -----------S-USER PASSWORD RESET

Hello , you are using an SAP Service Marketplace userid, S0006687839, to access our site . To have your password reset, you will need to write to the support address "sa pnet@sap.com", as we have no access to the S-User management system. Once they h ave reset your password, please be sure to clear your browser's cached pages, te mporary files and cookies before attempting to log on again to CW. Please also remove any cetificates from your browser while using CW, since they currently are not working well. In Internet Explorer, you can do this by going t o Tools -> Internet Options -> Contents tab -> Certificates -> Select your certi ficate and remove it. Best regards, SAP CW Support -------ACTIVATE / DEACTIVATE EMAIL NOTIFICATIONS

Hello ,

should you want to re-activate or de-activate the email notifications for a spec ific workspace, you can do this yourself by going to the main portal of the work space in question and clicking the button "Receive email notifications" ("Stop e mail notifications"), usually located on the right-pane, under "Notifications". Best regards, SAP CW Support

-------HOW TO CREATE NEW WORKSPACE

Hello , please enter the link below, which will guide you on how to create a new collabo ration workspace: https://cw.sdn.sap.com/cw/docs/DOC-51024 Best regards, SAP CW Support ----------REMOVE SSO CERTIFICATE

Hello , please remove any cetificates from your browser while using CW, since they curre ntly are not working well. In Internet Explorer, you can do this by going to Too ls -> Internet Options -> Contents tab -> Certificates -> Select your certificat e and remove it. Best regards, SAP CW Support ---------PROVIDE DETAILS OF PROBLEM

Hello , please provide us...

-the exact steps you took until you encountered the error (and if possible a scr eenshot of each one too), -the URL of the site where the faulty link was located (in plain-text format), -the URL of the faulty link (in plain-text format), -a screenshot of the error message shown and -the email address and UserID you use to login to the CW site. Thank you for your cooperation. Best regards, SAP CW Support ----------TWO USERS FOR SAME EMAIL ADDRESS

Hello , your email address "emailaddress" is currently associated to two userIDs: P34601 4 and S0003590628 . Since in CW email addresses can only be uniquely associated, please tell us which UserID are we able to delete, or which UserID's email addr ess should we change and to what value. Best regards, SAP CW Support ------------USER ALREADY PRESENT IN REQUESTED WORKSPACE / TEST LOGIN

Hello , you were already present in the workspace "Business Workstream". We tested ourse lves the access of your UserID to this workplace/document and were able to enter it without any problems. Your password had to be reset for these tests. It is now "Secure49" (case sensit ive) Before attempting to log in again, please take the following steps: 1. Go in to the settings area of all browsers delete all offline pages, temporary files and 2. Close all browser sessions and reboot your 3. Open a single browser window and log in to pa you have installed on your PC and cached cookies. PC. https://cw.sdn.sap.com/cw/index.js

Let us know if after taking the steps above you still cannot see or get to the d esired website.

Best regards, SAP CW Support -----------SAPCOM CREATED USER Hello , we are unable to reset your UserID's password because it was created in the "SAP .com" environment. To carry out this operation on your account, please go to "ht tp://www.sap.com/index.epx" -> Your SAP.com -> Chat now (in the same upper-most bar) -> Choose "Service or technical support on my existing solution". There you will be assisted live; please request the technician there to reset your UserID 's password for you. Best regards, SAP CW Support ----------HOW SHOULD THE USER CHANGE THE PASSWORD FROM HIS/HER SIDE Hello , to change your user's password you should first log into the CW main portal (htt ps://cw.sdn.sap.com/cw/index.jspa) and then go to Your Stuff -> Profile -> Edit SCN Profile -> Change Password. Follow the steps indicated there and please noti fy us in case you need any further help. Best regards, SAP CW Support ---------USER SHOULD CONTACT HIS LOCAL IT Hello , as we informed you before, your UserID is working fine from the CW's system pers pective. If you are still unable to log on, you will need to seek the assistance of local technical resources within your organization to determine what clientbased problem may be preventing you from logging on. Thanks for your understanding.

Best regards, SAP CW Support **********MULTIPLE ACCOUNTS**********

Hello , we found the following userids which use the email address DominikVazquez@web.de : p103967 and p106105. We have reset the passwords for both UserIDs. The new pas swords are "Secure49" (case-sensitive). We tried accessing the SDN/SCN site with these credentials and were successful. Before attempting to log in again, please take the following steps: 1. Go in to the settings area of all browsers delete all offline pages, temporary files and 2. Close all browser sessions and reboot your 3. Open a single browser window and log in to pa you have installed on your PC and cached cookies. PC. https://cw.sdn.sap.com/cw/index.js

In order for you to be able to login with your email address only, we will need to delete all but one of the userids linked to it. If you wish for us to do this , please write back indicating which userid do you wish to keep. Best regards, SAP CW Support ------Hello , we found the following userids which use the email address "montazemmcmasterca": S0006520426 and S0000990205. Both accounts were unlocked and some minor error in them were corrected. As for the access to the link https://cw.sdn.sap.com/cw//docs/DOC-142144, please specify which user would you want to be able to enter to it. Apart from this, in order for you to be able to login with your email address on ly, we will need to delete all but one of the userids linked to it. If you wish for us to do this, please write back indicating which userid do you wish to keep . Best regards, SAP CW Support ----------Hello ,

we found the following userids which use the email address "todoslosputos": p100 498 and s0001234567. We have reset the password for the P-UserID: it is now "Sec ure49" (case-sensitive). Before attempting to log in again with this P-UserID, please take the following steps: 1. Go in to the settings area of all browsers you have installed on your PC and delete all offline pages, temporary files and cached cookies. 2. Close all browser sessions and reboot your PC. 3. Open a single browser window and log in to https://cw.sdn.sap.com/cw/index.js pa The S-UserID is controlled by the SAP Service Marketplace. You will need to writ e to their support address at "sapnet@sap.com" if you wish to have its password reset. In order for you to be able to login with your email address only, we will need to delete all but one of the userids linked to it. If you wish for us to do this , please write back indicating which userid do you would like to keep.

Best regards, SAP CW Support -----------Hello , we found the following userids which use the email address "erikjangriffioenphil ipsom": P642648, S0007942458 and S0006926129. Only one UserID can be linked to t hat email address in order for you to be able to log in successfully to CW. Plea se let us know which one will you use to log in to CW; if possible, let us know if we can delete the other ones too. Best regards, SAP CW Support

******************************** GRUPO CON TODOS LOS SAP EMPLOYEES: plexus.usergroup.participants.2024 ******** El atributo Name en Jive (compuesto de First Name y Last Name), que es el que ap rece en el

"Welcome ..." y el profile de CW, se configura desde LDAP a travs del campo "Disp layName". Toma 20 minutos en replicar aproximadamente. Ejemplo: UserID P516133, que tiene DisplayName y First/Last Name distintos; se r efleja el 1ro. en el Name de Jive . ******* https://cw.sdn.sap.com/cw/community/coil/mapp Link a al sitio para instalar Kana: http://kanrotprd.wdf.sap.corp:1080/kana/ ******* CONTACTOS DE UAC: UAP.NA@sap.com (default unique contact) heather.czech@sap.com (in case a human direct contact is needed)