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Overview
Today, banks operate in a complex, competitive and highly regulated environment, with low margins and high customer expectations. To manage this rapidly changing economic and regulatory landscape, banks need a reliable way to quickly translate strategic business decisions into concrete actions that lead to measurable results. Much of the data banks need to make strategic decisions that can improve their performance and increase their profitability is stored in silos managed by disparate and disconnected technology systems. But even banks that have sophisticated business intelligence and performance management solutions often dont use them effectively, or the technology is so costly and complex that only a few executives and managers are allowed to use it, with the help of the IT staff. As a result, many banks fail to get the information they need to make informed decisions and to plan for success. Microsoft Office PerformancePoint Server 2007 provides an integrated performance management solution that provides the right information, at the right time, in the right format, enabling all bank employees to monitor and analyze performance data. This paper describes how PerformancePoint Server 2007 can help banks make effective, companywide performance management a central component of their business strategy.
Contents
Todays Banking Industry Performance Management Landscape What is Microsofts Performance Management Solution? Monitoring Performance Analyzing Information Conclusion 4 6 8 10 11
As multiple people compile information from different sources at different times to create their own spreadsheets and documents, data integrity and version control can become serious problems. With so much information being extracted and exchanged in different ways, it is hard to know whether a document is current or even accurate. And with Sarbanes-Oxley regulations now requiring bank officers to take legal responsibility for financial statements and other documents, data integrity is essential for compliance and good corporate governance.
Good performance management is essential as banks strive to manage risk, improve branch operations, design more effective marketing campaigns, attract and retain more customers, and increase customer profitability.
research by Capgemini, a leading international Further, by failing to make good use of business intelligence technology to monitor and analyze performance throughout the organization, many banks and other companies fail to get the information they need for informed strategic planning and effective management of their current and future performance. According to a Harvard Business Review article from April 2005, Organizations often fail to execute their strategyfailure rates may range from 60 to 90 percent. And because performance management is a continuous process rather than a point-in-time problem to be solved, the challenge of gaining the strategic insights necessary to deliver increased performance year after year can easily grow over time. For example, The technology itself is partly to blame for these failures. Most performance management solutions are expensive, difficult to use, and require significant training and IT support. As a result, most organizations allow only a few executives and analysts to access these systems and the information they provide. Unfortunately, by keeping business intelligence and performance metrics beyond the reach of most personnel, many banks fail to engage their most valuable assetthe creative energy of their employees. consulting firm, found that the volume of data the companies it studied have to consider is increasing by 79 percent annually.
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PerformancePoint Server 2007 makes it easy and economically feasible for all executives, managers, and front-line employees to have the same access to valuable insight from a high-quality performance management application.
Using the Microsoft Business Intelligence platform, Microsoft Office PerformancePoint Server 2007 can help any organization build an enterprise-grade, scalable performance management solution that provides a high degree of data confidence and control. PerformancePoint Server 2007 uses Microsoft Office as its primary interface, so bank employees can interact with familiar tools such as Excel to access up-to-date, high-quality information, collaborate with colleagues, and help to strengthen the business by contributing to strategic plans and performance management.
PerformancePoint Server 2007 also uses the proven data engine of SQL Server 2008 for data integration; an industry leading online analytical processing (OLAP) engine with built-in data mining; and a highly flexible and scalable reporting platform to broadcast information to a wide audience. All of this is delivered via the Web in Microsoft Office SharePoint Server 2007, providing a central access point for business intelligence information. Using Excel Services, the server-based version of Office Excel 2007 in Office SharePoint Server 2007, bank employees can create, manage and share spreadsheets more efficiently and publish them to the server. Access to information is controlled through a Web browser in a centrally managed environment, which helps to ensure data integrity. It is easy for bank employees to modify and refresh reports from within the Web browser, helping to ensure that everyone is working with the most recent data and calculations. Because PerformancePoint Server 2007 resides within the Microsoft applications that banks already use every day, it is now easy and economically feasible for all executives, managers, and front-line employees to have the same access to valuable insight from a high-quality performance management application. Everyone can access the metrics, key performance indicators, dashboards, and reports to see how they are contributing to overall corporate strategy and improving bank performance.
PerformancePoint Server 2007 uses Microsoft Office as its primary interface, so bank employees can interact with familiar tools such as Excel to access up-to-date, high-quality information and collaborate with colleagues.
Monitoring Performance
Monitoring and measuring results are key components of any successful business. Office PerformancePoint Server 2007 enables bank employees to define and use scorecards and key performance indicators (KPIs) to promote accountability and alignment throughout the organization. Rich visualization and up-to-date performance dashboards and scorecards help bank employees align their actions with the banks strategic goals. All employees can gain insight into the banks business and collaborate more efficiently using detailed, contextual business analysis. Bank employees access the information through Microsoft Office applications, which are familiar productivity and collaboration tools they already use every day. Templates and wizards make it easy for them to build, manage, and share scorecards that enable them to monitor business performance and track key initiatives.
PerformancePoint Server is designed to improve operational and financial performance across all departments and at all levels of an organization. A bank can use this single integrated application to monitor and analyze its successes and the barriers it faces.
And with the scalability and high performance of Microsoft SQL Server 2008 and the Microsoft Business Intelligence platform, banks can afford to deliver the right information that helps the broadest number of people make better, faster, and more relevant decisions without continually burdening the IT department.
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Analyzing Information
Office PerformancePoint Server 2007 provides analytical capabilities that empowers bank employees to capture and share analytical best practices using the intuitive and collaborative environment of Microsoft Simple-to-use tools designed to meet specific user needsincluding thin Web clients, performance dashboards, reports, and scorecardsmake it possible for people throughout the organization to analyze and gain insight. Employees create analytics that can include graphs, key performance indicators (KPIs), and data grids, and use advanced visualization functionalities. These rich Office. Simple data navigation, powerful server-based calculations, and advanced visualization are core components that help employees understand complex information faster. visualizations help them rapidly identify trends, opportunities, and even threats to the business hidden within large quantities of data.
An organization is at a competitive advantage if every decision maker can quickly and easily perform analyses that help them make better decisions and execute more effectively against corporate goals and objectives.
decisions and execute more effectively against corporate goals and objectives. Bank employees often depend on IT experts to provide them with the data they need to make strategic decisions. PerformancePoint Server 2007 Analytics features a user-friendly design, easyto-use wizards, and advanced data visualization tools that enable them to quickly and easily build and share analyses without relying on the IT staff for continual support.
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Simple-to-use tools designed to meet specific user needsincluding thin Web clients, performance dashboards, reports, and scorecardsmake it possible for people throughout the organization to analyze and gain insight.
Conclusion
Microsoft Office PerformancePoint Server 2007 enables banks to generate more revenue and increase profitability by providing the tools they need to improve their performance by monitoring and analyzing data. PerformancePoint Server 2007 enables effective performance management by providing reliable, real-time business intelligence from across the organization at all levels. And by making the resulting information and insights available to bank employees in the familiar Microsoft Office format, PerformancePoint Server 2007 empowers bank employees to contribute more fully to planning and budgeting. This integrated approach enables banks to capitalize on their existing investments in Microsoft technology and also lowers costs by reducing training time and freeing the IT staff to focus on other priorities.
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FOR MORE INFORMATION To learn more about Microsoft Office PerformancePoint Server 2007, visit: www.microsoft.com/performancepoint For more information about Microsoft Business Intelligence, visit: www.microsoft.com/BI
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