Table of Contents

Management Summary Reading Summary 2 6 Chapter 1: Schiphol Now 7 11 12 14 16 17 19 21 32 33 42 43 47 52 53 54 56 61 63 67 Chapter 2: Vision Air 2025 2.1 Meet The Passengers 2.2 The Asian Passenger: Focus on China Conclusion Expert Essay The Schiphol Effect by John Weich Chapter 3: The Macro Trends: Information, Restoration, Destination 3.1 Information Expert Vision Future Of Technology by Michel Zappa 3.2 Restoration Expert Interview Future Of Sustainability by Marc Alt 3.3 Destination Expert Interview Future of Way-Finding by Jiska van Veen Expert Interview Future Of Luxury by Andria Mitsakos Conclusion Chapter 4: 4.1 4.2 4.3 4.4 Think Tank The Inner Circle The Second Circle Opportunities Knock Next Steps

3.
3.1 Information Adaptive Solutions The Rise of the Mega-systems Multi-sensory Expert Vision: Michel Zappa 3.2 Restoration Off the Grid Authenticity Wellness Before Illness Next Gen Sustainability Expert Interview: Marc Alt 3.3 Destination The New Luxury The Maker Economy Gained Time Expert Interview: Andria Mitsakos Conclusion

3. The Macro Trends

The Macro Trends:

Information, Restoration, Destination

Out Of Office is looking at a convergence of three macro trends for the airport of the future. Information, Restoration, and Destination, capture a range of lifestyle experiences that move beyond the simple business/economy divide that exists currently. The future passenger is becoming more fragmented and specific and can be understood through these super-drivers.
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EXPERT INTERVIEW

404 EXPERT INTERVIEW FUTURE SUSTAINABILITY

Q: Youve done a lot of work with water and gardens. How can these natural elements be incorporated into the radically artificial environment of the airport to improve wayfinding and waiting, and reduce stress of the traveller? greenhouses using waste-heat exchange from HVAC systems. This could provide most of the produce required for restaurants and vendors on-site, reducing trucking, spoilage and improving freshness and nutritional density. Q: And within the airport ecosystem, in relation to the passenger in transit, where do you see the major opportunities for decreasing impacts? A: Retail, dining, relaxation, and productivity are areas of focus and opportunities for introducing improved user experience connected to healthy and sustainable lifestyles. Modern terminals are currently outlets of smaller gourmet food vendors who emphasise organic, locally sourced ingredients and airports will continue to introduce improved recycling and composting of food service items and food waste. This helps establish a sense of place and gives the passenger a greater sense of A great example of this is the design of the new terminals at Incheon airport, scheduled to open in 2017, that incorporate a lot of interior green landscaping. Taking it a step further, in the near future it will be viable to engage in on-site food production via temperature-controlled A low cost and high impact example of sustainable design thinking appears as water refilling stations offered by Virgin America in San Francisco Internationals LEED certified Terminal Two. This of course A: As a mechanism for individual action to address travel footprint, the carbon offset sits at the periphery, adopted only by the most engaged eco-conscious traveller. choice, control and engagement. Q: The biggest carbon loads in travel come from the actual flight. How can the consumer be engaged within the terminal experience to control or offset their individual impact? encourages the use of re-useable water bottles over disposable. Again, this small amenity increases the passengers sense of control and level of education and leaves a lasting favourable impression of both the airline and the destination. By 2025 Id love to see net zero, passive and restorative building standards adopted. This would involve the construction or retrofitting of living buildings that operate in closed-loop water and energy loops. The ultimate achievement would be 100% food-waste and packaging capture and composting, and the use of biogas digesters to convert waste methane, C02 and other gases into energy for on-site use. And of course 100% clean energy produced on site via solar, wind, geothermal, hydro, fuel cell and waste-gas. And, of course, overall reduction in air travel to improvements in on-line collaboration, conferencing and transition to borderless live/work lifestyles. Unfortunately, irregularities in the carbonoffset market have damaged the movement toward carbon offsetting. It still remains an opportunity to engage the traveller with a customer-facing amenity, again offering a sense of control and an opportunity for education within the context of the A: Global architecture firms are already incorporating gardens, interior landscape architecture and living systems into holistic designs aimed at tapping natures ability to clean air, provide a biophilic [the Marc Alt is a business consultant and lecturer who has worked with MINI USA, Volvo, AECOM and Ogilvy Earth in the areas of sustainability and design. He is based in New York City and Southern California (marcalt.com).
Favourite place: In nature Most like to meet: A beautiful stranger Never travels without: A Zen mind

404 EXPERT INTERVIEW

With Marc Alt on the future of sustainability within the airport.

airport experience. Im excited to see the continued development of mobile apps to facilitate ride-sharing, P2P connectivity and productivity. Down the road, I see a more effective system such as the pervasive and seamless integration of multi-modal transportation hubs, connecting travellers between airports and the urban core, electric vehicle charge points in airport parking lots, and EV car sharing networks, providing numerous options for low-impact, low-carbon personal mobility.

instinctive bond between humans and living systems] atmosphere and improve relaxation indoors. Vertical gardens and extensive plantings improve indoor air quality, filter toxins and improve the energy efficiency of large air-handling systems. Plus, the biophilic response of relaxation in the presence of plants and landscaped environments is a design opportunity in overall sensory branding of airport environments.

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