Professional Documents
Culture Documents
Order-to-Cash (Sell-from-Stock)
Table of Content
1 About this Document ....................................................................................................................... 3 1.1 Purpose .................................................................................................................................... 3 1.2 Reference System and Model Company .................................................................................... 3 Master and Organizational Data ...................................................................................................... 4 Business Process Tasks ................................................................................................................. 5 3.1 Order-to-Cash (Sell-from-Stock) ................................................................................................ 5 3.1.1 Prerequisite: Check Available Stock .............................................................................. 5 3.1.2 Create Sales Order (wit) ................................................................................................ 5 3.1.3 Release Customer Demand........................................................................................... 6 3.1.4 Post Goods Issue .......................................................................................................... 7 3.1.5 Release Outbound Delivery ........................................................................................... 8 3.1.6 Review Journal Entry..................................................................................................... 9 3.1.7 Create Customer Invoice ............................................................................................... 9 3.1.8 Check Status in Sales Orders ...................................................................................... 10 3.2 Process Variants ..................................................................................................................... 11 3.2.1 Order-to-Cash (Sell-from-Stock) with Packing .............................................................. 11 3.2.2 Order-to-Cash (Sell-from-Stock) with Logistic Tasks .................................................... 12 3.2.3 Order-to-Cash (Sell-from-Stock) with Third-Party Logistic ............................................ 14 3.3 Order-to-Cash (Sell-from-Stock) with Credit Limit Check and Down Payment .......................... 15 3.3.1 Prerequisite: Check Available Stock ............................................................................ 15 3.3.2 Create Sales Orders and Clarification Request ............................................................ 15 3.3.3 Review Customer Payment Behavior and Reply Clarification Request ......................... 17 3.3.4 Create Down Payment Request................................................................................... 18 3.3.5 Receive Down Payment .............................................................................................. 19 3.3.6 Remove Delivery Block from Sales Order .................................................................... 20 3.3.7 Release Customer Demand......................................................................................... 21 3.3.8 Post Goods Issue and Release Outbound Delivery ...................................................... 21 3.3.9 Create Customer Invoice ............................................................................................. 22 3.4 Customer Return with Ad-Hoc Inbound.................................................................................... 23 3.4.1 Create Customer Return Notification ........................................................................... 23 3.4.2 Post Goods Receipt .................................................................................................... 24 3.4.3 Check and Release Customer Return.......................................................................... 25 3.4.4 Create Customer Credit Memo .................................................................................... 26 3.5 Process Variant ....................................................................................................................... 26 3.5.1 Customer Return with In-house Repair ........................................................................ 26 3.6 Connected Scenarios .............................................................................................................. 27
2 3
Order-to-Cash (Sell-from-Stock)
To obtain a better understanding of the business processes that make up this scenario, also refer to the Scenario Outline for this scenario.
To learn more about the model company that uses the business processes described in this document, read the Company Fact Sheet, which contains an overview of the reference company, its organizational set up, employees and their different roles and work centers, as well as a comprehensive list of the master data used in your system. You can find the Company Fact Sheet in the Help Center of your reference system. To access this document, choose Help Help Center and open the link under CompanySpecific Help.
Order-to-Cash (Sell-from-Stock)
For this scenario, use the master data as described below. If you want to run the scenario with customer and project-specific values, you can copy master data with certain characteristics from the sample entries in the table and adapt this data. For an illustration of the organizational data as well as additional information (bill of material, logistics layout) about the reference company, refer to the Company Fact Sheet.
Name and Value Luxury Heating & Cooling Co (CP100120) Low Plumbing & Heating (CP100130)
Usage
Product
Combi 110e (P100402) Combi 190 (P100403) Paper Corrugated Box (980x550x185mm) (P100701) Wooden Pallet (1200mm1000mm) (P100702) Package material Package material
Ship-fromLocation / Site
P1100 P1124 Third-party managed warehouse Logistic Area in external warehouse Logistic Area for warehouse in internal warehouse
Logistics Area
Supplier
Freight Forwarder
Order-to-Cash (Sell-from-Stock)
Procedure
Field Name Stock Overview view Logistics Area ID Product ID Warehouse (P1100-20) P100402 Combi 110e Click Go. If there is stock on hand for the product P100402, the stock quantity will be displayed. If not, the list will be empty. On-hand stock must be at least 3 EA. Click Close. Data to Enter Activity / Button / Comment
Order-to-Cash (Sell-from-Stock)
Procedure
Field Name New Sales Order screen Account Name Requested Date CP100120 Luxury Heating & Cooling Co <today + 1 week> Press Enter. The system retrieves the customer details. Click Add Row. Data to Enter Activity / Button / Comment
Product ID Quantity
The ATP check is automatically triggered. If the ATP check does not report a green status, there is insufficient stock on hand for the product ordered. You may change the requested date to a later date, or refer to the scenario Make-to-Stock and carry out the scenario variant Increase Inventory in order to provide a sufficient inventory level. Click Save. Click Submit Send Order Confirmation to Account.
Procedure
Field Name Customer Demand view Show and Find All Orders By Selection The previously created < sales order ID > Click Go. Select the line item that belongs to the previously created order, and click Data to Enter Activity / Button / Comment
Order-to-Cash (Sell-from-Stock)
Field Name
Data to Enter
In case the default source of supply cant fulfill the requested date, you can click Edit to change it, select the preferred source of supply in the Alternative Sources sub tab of the Line Items tab, and then click Deliver from Selected Source of Supply.
Procedure
Field Name Data to Enter Activity / Button / Comment Delivery Control: Delivery Proposals view Show and Find All Delivery Proposals by Selection < sales order ID > Click Go. Select the row with the appropriate sales order ID in the Reference column, and review the details beneath the table. Click Post Goods Issue. Create Outbound Delivery and Goods Issue screen Source Logistics Area ID Warehouse (P1100-20) Click Propose Quantities. In case more than one line item shows up on the screen, check the Source Logistics Area ID and quantity for each of them. Click Save and Close. Make a note of the outbound delivery created: ________. You can click Release instead of Save and Close if you want to automatically release the outbound delivery at the same time of posting goods issue.
Order-to-Cash (Sell-from-Stock)
Procedure
Field Name Outbound Deliveries view Show and Find All Outbound Deliveries by Selection The outbound delivery ID created in the previous step Click Go. Select the related line item of the outbound delivery, click Release. Data to Enter Activity / Button / Comment
The value of the field Release Status shows Released . Click Preview Preview or Print Delivery Note if necessary. Select the line item which has been released, then click Edit. Document Flow tab Show Standard View You will see the document flow.
Make a note of the Goods and Activity Confirmation ID (Goods Issue for Customer): _______. Click Close.
Order-to-Cash (Sell-from-Stock)
Procedure
Field Name Journal Entries view Show Grouped By Todays Postings Journal Entry Type Click Display Filter Row, or press Ctrl+Alt+H. Source Document ID The goods and activity confirmation ID (Goods Issue for Customer) created in the previous step. Press Enter. Data to Enter Activity / Button / Comment
Select the line item Goods Issue for Customer in the Journal Entry Type column, and click View. Review the journal entry. Click Close.
Order-to-Cash (Sell-from-Stock)
Procedure
Field Name Invoice Request view Show and Find Grouped By Todays Invoice Requests the outbound delivery ID created in previous step Document Type Select the proper line item for which the customer invoice is to be created. Click Invoice. Click View All below the General tab, and enter the value in the Posting Date field if it differs from the Invoice Date. Click Save. Make a note of the created invoice number: ________ as you will require it for entering the incoming payment. Click Release. Click Go. Data to Enter Activity / Button / Comment
Procedure
Field Name Sales Orders view Show and Find All Orders < sales order ID created earlier> Click Go. In the Sales Order ID column, click the relevant sales order Data to Enter Activity / Button / Comment
10
Order-to-Cash (Sell-from-Stock)
Field Name
Data to Enter
Activity / Button / Comment link. Click View All. Choose the Document Flow tab, and review the sales order document flow. Click Close.
Process Flow
Process Step Prerequisite: Check Available Stock Description Refer to the scenario variant Orderto-Cash (Sell-from-Stock) with the specific data. Master Data Logistics Area: Warehouse (P1100-20) Product: P100402 Min. 3 EA Product: P100701 Min. 3 EA Product: P100702 Min. 1 EA Account: CP100120 Requested Date: today+1 week Product/Quantity: P100402 / 3 EA Product/Quantity: P100701 / 3 EA Product/Quantity: P100702 / 1 EA
Refer to the scenario variant Orderto-Cash (Sell-from-Stock) with the specific data.
Refer to the scenario variant Orderto-Cash (Sell-from-Stock) for this step. Refer to the scenario variant Orderto-Cash (Sell-from-Stock) for this step. Work Center / View: Outbound Logistics Outbound Deliveries Select the outbound delivery User: WAREHOUSE01P Logistics Unit: LU-2
11
Order-to-Cash (Sell-from-Stock)
Process Step
Description created in the previous step, click Packing; Click Insert Package Insert Top Package, select LU-2; **start point Select the line item Pallet, box NN (NN: Package ID), click Insert Package Insert Package, select LU-1; Select the new created line Box NN; In the To Be Packed area, Select the line of product P100402 and change the quantity to 1, click Pack into Box NN; **end point Repeat the steps between **start point and **end point twice for packing another two EA.
Refer to the scenario variant Orderto-Cash (Sell-from-Stock) for this step. Refer to the scenario variant Orderto-Cash (Sell-from-Stock) for this step.
Process Flow
Process Step Prerequisite: Check Available Stock Description Refer to the scenario variant Orderto-Cash (Sell-from-Stock) with the specific data. Master Data Logistics Area: Warehouse (P1100-20) Product: P100402 Min. 2 EA Product: P100403 Min. 1 EA User: SALES02P Account: CP100120 Requested Date: Today+1 week Product/Quantity: P100402 / 2 EA Product/Quantity: P100403 / 1 EA User: SALES01P
Create a sales quote for a specific customer and products with required delivery date; an ATP check can be triggered as well; then submit it to sales department for farther process.
12
Order-to-Cash (Sell-from-Stock)
Description Use the Create with Reference function to create a sales order, check all related information being brought there, or attach files, and view the pricing, then submit to customer. Refer to the scenario variant Orderto-Cash (Sell-from-Stock) for this step. Use the created sales order to find the related delivery proposals, then create warehouse request for it. The warehouse operator finds the corresponding pick task, and confirms the quantity and source logistic area, then save it to trigger goods issue and outbound delivery creation. Release the previously created outbound delivery, and review the document of advanced shipping notification in the Output History tab. Create the bill of lading for the previously created outbound delivery with information of forwarder and ship-from. It can be previewed or printed once it is released. Refer to the scenario variant Orderto-Cash (Sell-from-Stock) for this step. The customer asks for an invoice copy, so you resubmit a duplicate based on the previously submitted invoice with the watermark Duplicate on the form. The correction invoice could be necessary, for example, if the pricing of the shipped products has to be changed or the invoice was created with wrong data. It contains one line item with a credit per line item from the original invoice and one line item that is a duplicate of the line item from the original invoice. As such, the invoice would have a total value of 0$. You can now change the line items to reflect the changes in the invoice. In this case, a correction invoice will be
Master Data User: SALES02P Reference Type: Sales Quote Reference ID: the previously created quote.
Release Customer Demand Create Warehouse Request Confirm Picking and Shipping Task
User: WAREHOUSE01P
User: WAREHOUSE02P Actual Quantity: open quantity Logistics Area: Warehouse (P1100-20)
Release Outbound Delivery and Review Advanced Shipping Notification Create Freight List
User: WAREHOUSE01P
User: SALES02P
13
Order-to-Cash (Sell-from-Stock)
Process Step
Master Data
Process Flow
Process Step Create Sales Order Description Refer to the scenario variant Orderto-Cash (Sell-from-Stock) with the specific data. Master Data Account: CP100120 Requested Date: today+1 week Product/Quantity: P100404 / 2 EA Source of Supply: P1124
Refer to the scenario variant Orderto-Cash (Sell-from-Stock) for this step. To inform the third-party managed warehouse to be ready for shipping, find the delivery proposal of the created sales order to create a 3PL request, and the system will send it to the third-party company via B2B communication. To view the communication status of the business document Standard Outbound 3PL Request, also check the XML file of the message data and document flow. Create a new outbound delivery based on the created 3PL request, and release it. User: WAREHOUSE01P
User: WAREHOUSE01P External Delivery ID: ALK<Sales Order ID> Shipment Date: today External Delivery Item ID: 10
14
Order-to-Cash (Sell-from-Stock)
3.3 Order-to-Cash (Sell-from-Stock) with Credit Limit Check and Down Payment
3.3.1 Prerequisite: Check Available Stock
For this step, refer to the scenario variant Order-to-Cash (Sell-from-Stock) with the following data: Field Name Stock Overview view Logistics Area ID Product ID Warehouse (P1100-20) P100403 (Combi 190) Min. 4 EA in on-hand Stock. Data to Enter Activity / Button / Comment
3.3.2 Create Sales Orders and Clarification Request What You Should Know
In this step, you can create a sales order. During the creation, the system automatically runs an ATP check to determine whether the sold products are available at the requested delivery date. Due to the failed credit limit check, the system will raise a warning with credit limit violation and will set a delivery block in the order. You can trigger a clarification request for the sales manager to ask whether the process should continue. By submitting the sales order, you have created a customer demand that was handed over to the outbound logistics process.
Procedure
Field Name New Sales Order screen Account Description Requested Date CP100130 (Low Plumbing & Heating) Any <today + 1 week> Click Add Row. Product ID Quantity P100403 (Combi 190) 4 EA Press Enter. The system retrieves the product details. Press Enter. The system retrieves the Net Value. Press Enter. The system retrieves the customer details. Data to Enter Activity / Button / Comment
15
Order-to-Cash (Sell-from-Stock)
Field Name
Data to Enter
The ATP check is automatically triggered. If the ATP check does not report a green status, there is insufficient stock on hand for the product ordered. You can change the requested date to a later date or refer to the Make-to-Stock scenario and carry out the scenario variant Increase Inventory in order to provide a sufficient inventory level. Follow the instructions using the product ID P100403 for the logistics area Warehouse (P1100-20). You may also have to change the requested delivery date to get a green status. Click Save.
The system displays a Credit Limit Warning and also indicates that the Delivery Block for the order is set. Make a note of the created sales order ID: ______________. You can also click the Check Credit Limit button to manually trigger the check. The scope of the credit limit check is defined in fine-tune. Click Submit Release Order. Sales Orders view Show and Find All Orders < Enter the sales order ID created earlier > Click Go. Select the line item of the sales order, click New Clarification Request. To Subject Internal Comment Amit Gupta Sales order <xx> exceeds credit limit The customer placed an order with a volume of approx. 5,100 INR. Credit limit is exceeded by 1,100 INR. Should we go for down payment of 50%? The amounts here are only an example, please adapt accordingly.
16
Order-to-Cash (Sell-from-Stock)
3.3.3 Review Customer Payment Behavior and Reply Clarification Request What You Should Know
In this step you can review the sales managers action items. Among those you find the clarification request for the previously created sales order. You review the customers history and decide to request a down payment from the customer and then the sales order can be taken.
Procedure
Field Name Inbox screen Show Open Items Select the clarification request created in the previous step, click Edit. Click Related Document: Details to open the related Sales Order Overview. Click Account Name to open the account fact sheet. Select the Financial tab and review the customers data with regards to open invoices, account balance and financial data. Click Close, and go back to the Home work center. Reports view List sub view Show and Find All Reports Payment Statistics Customers Report name. Click Go. Select the report, click View With Web Browser. Customer CP100130 (Low Plumbing & Heating) Click OK. Review the report to check whether the customer has paid his bills in time and whether the order can be taken. Data to Enter Activity / Button / Comment
17
Order-to-Cash (Sell-from-Stock)
Field Name
Data to Enter
Inbox screen Select the clarification request created before, click Actions Reply. Internal Comment Down Payment of 2,000 INR The amount here is only an example, please adapt accordingly. Click Save and Close.
Use user SALES02P as Sales Representative to complete the open item of this clarification request in the Home work center.
Procedure
Field Name Data to Enter Activity / Button / Comment New Down Payment Request screen Name Description Amount CP100130 (Low Plumbing & Heating) Down payment request for the <sales order ID> 2,000.00 INR The amount here is only an example, please adapt it accordingly. Press Enter to confirm the entries.
Amount in
Gross
If theres an error message about missing service tax accounting code popping up, in the section Tax Details, filed Service Tax Accounting Code, choose one from the list.
18
Order-to-Cash (Sell-from-Stock)
Field Name
Data to Enter
Make a note of the newly created Down Payment Request ID: ___________. Click Close.
To review the created Down Payment Request, follow the steps below: Select the Invoices Documents view. Show and Find Todays Invoicing Documents The down payment request ID Click Go. Select the down payment request, and click the hyperlink below the Invoice ID column. Click View All. Review the details of the down payment request such as Output History. Click Close.
Procedure
Field Name Customer Accounts screen Show and Find All Customers CP100130 (Low Plumbing & Heating) Click Go. Select the customer account, and click View. Data to Enter Activity / Button / Comment
19
Order-to-Cash (Sell-from-Stock)
Data to Enter
Click Advanced. External Reference Document Type <Down Payment Request ID> created 3 - Down payment request Click Go. Select the line item of the previously created down payment request; click Pay Manually By Incoming Check. Check Number Payment Amount <any number> 2,000.00 INR The amount here is only an example, please adapt it accordingly. Select from the help list. Mark the line item of the created Down Payment Request. Click Post. Make a note of the Down Payment ID: ___________. This number is being used later to refer to the down payment in the final invoice. Click Close.
3.3.6 Remove Delivery Block from Sales Order What You Should Know
The down payment has been received and posted. In this step, you can edit the sales order and remove the delivery block, so the subsequent steps for delivery and customer invoicing can take place.
Procedure
Field Name Sales Orders view Find the sales order created earlier, select the line item, Data to Enter Activity / Button / Comment
20
Order-to-Cash (Sell-from-Stock)
Field Name
Data to Enter
Activity / Button / Comment and click Edit. Click View All. Select the General tab in the Delivery area.
Delivery Block
--
Make it blank to remove the delivery block. Click Save. Click Submit Send Order Confirmation to Account.
3.3.8 Post Goods Issue and Release Outbound Delivery What You Should Know
Based on the new delivery proposal, you can now post the goods issue. In this scenario variant, the warehouse manager posts the goods issue directly without logistic tasks. The outbound delivery can be released in this step as well. The corresponding shipping and financial documents will be created automatically.
Procedure
Field Name Delivery Proposals view Show and Find All Delivery Proposals by Selection <sales order ID> Click Go. Select the row with the appropriate sales order ID in the Reference column, and review the details below the table. Click Post Goods Issue. Data to Enter Activity / Button / Comment
21
Order-to-Cash (Sell-from-Stock)
Field Name
Data to Enter
Create Outbound Delivery and Goods Issue screen Source Logistics Area ID Warehouse (P1100-20) Click Propose Quantities. Click Release. Make a note of the outbound delivery created: ________.
Procedure
Field Name Invoice Request view Show and Find Grouped By Todays Items to be Invoiced The outbound delivery ID created in previous step Document Type Select the line item for which the customer invoice is to be created. Click Edit. In the Reference Documents table, click Add Row. Down Payment Request ID The down payment request ID previously created Click OK. Click Save as Invoice and the overview screen for the created invoice appears. Click Go. Data to Enter Activity / Button / Comment
22
Order-to-Cash (Sell-from-Stock)
Field Name
Data to Enter
If the down payment amount exceeds the customer invoice amount, the system will automatically clear this open invoice item and reduce the down payment. You can check the created customer invoice which refers to the down payment.
Two kinds of customer return are covered. One is standard (except service item), and the other is third-party. You need to get a completed sales order as prerequisite. You can use a sales order completed in any previous processes for standard customer return, which can be found in the sales order view. To get a completed sales order for third-party customer return, see the scenario Order-toCash (Third-Party Order Processing Material).
Procedure
Field Name Data to Enter Activity / Button / Comment New Customer Return Notification guided activity Step 1: Select Outbound Delivery Items Sales Order ID Find completed sales order in the What You Should Know part of this step. Click Go.
Selection
23
Order-to-Cash (Sell-from-Stock)
Field Name
Data to Enter
Step 2: Edit Customer Return Delivery Notification Delivery Notification ID Planned Delivery Date Ship-to Location Line Item tab Product ID Delivery Notification Quantity Follow-Up Activity Return Reason Step 3: Review Review the entered details and click Finish. Step 4: Confirmation Click Close. 1 EA Post to Own Stock Missing parts Click Next. automatically filled RETURN-XX1 <today> Almika Heating Cleveland (P1100) Choose the Line Item tab, and select the line item. XX: any value
Procedure
Field Name Data to Enter Activity / Button / Comment Inbound Delivery Notifications view Show and Find Advised Inbound Delivery Notifications RETURN-XX1 Click Go. Select the line item reflecting the appropriate delivery notification and click Post Goods Receipt.
24
Order-to-Cash (Sell-from-Stock)
Field Name
Data to Enter
Create Inbound Delivery and Goods Receipt screen Choose the Line Item tab. Actual Quantity Target Logistics Area ID Restricted 1 EA Customer Return (P1100-10) Yes Click Save and Close. Make a note of the previously created inbound delivery ID.
3.4.3 Check and Release Customer Return What You Should Know
The sales representative opens the return and looks for any errors or incomplete information. Since all the required information is complete and correct, the return with credit memo will be released.
Procedure
Field Name Returns view Show and Find All Returns RETURN-XX1 Click Go. Click Edit. Returns screen Credit Memo Status Blank The system will copy from the Invoice Block field in the sales order or from the customer account master if maintained; manually change to blank for demonstrating that the credit memo will be created later. Review the other details and click Release With Credit Memo. Make a note of the return ID created. Click Edit to open the Return screen again, click Submit. Data to Enter Activity / Button / Comment
25
Order-to-Cash (Sell-from-Stock)
Procedure
Field Name Invoice Requests view Show and Find Todays Invoice Requests The customer Return ID from the previous step Click Go. Select the line item, and click Invoice. New Credit Memo screen Check the credit memo details. Click Save and then click Release. Make a note of the credit memo ID created. Data to Enter Activity / Button / Comment
Process Flow
Process Step Create Customer Return Notification Description Create a customer return notification based on a finished sales order; the Follow-Up Activity should be Repair at Own Service Center. Master Data User: WAREHOUSE01P Delivery Notification ID: RETURN-XX1 Delivery Notification Quantity: 1 EA Return Reason: Transport Damages
26
Order-to-Cash (Sell-from-Stock)
Process Step
Description
Post the returned product based on the created customer return notification; you can review the stock via inbound delivery ID or Owner ID. Check and submit the return information to the customer, and Request Outbound Delivery after repair. Click save. You can request an outbound delivery for each line item individually. Based on the created outbound delivery proposal, the repaired product is shipped back to the customer; the outbound delivery is released at the same time.
User: WAREHOUSE01P Actual Quantity: 1 EA Target Logistics Area: P110010 User: SALES02P
In case the repair service needs to charge the customer, create a new service order to handle it.
27
Order-to-Cash (Sell-from-Stock)
Icons
Caution Example Tip Note User ID and User Role Work Center and Work Center View
Copyright
2012 SAP AG. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other soft ware vendors. Microsoft, Windows, Excel, Outlook, PowerPoint, Silverlight, and Visual Studio are registered trademarks of Microsoft Corporation. IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x, System z, System z10, z10, z/VM, z/OS, OS/390, zEnterprise, PowerVM, Power Architecture, Power Systems, POWER7, POWER6+, POWER6, POWER, PowerHA, pureScale, PowerPC, BladeCenter, System Storage, Storwize, XIV, GPFS, HACMP, RETAIN, DB2 Connect, RACF, Redbooks, OS/2, AIX, Intelligent Miner, WebSphere, Tivoli, Informix, and Smarter Planet are trademarks or registered trademarks of IBM Corporation. Linux is the registered trademark of Linus Torvalds in the United States and other countries. Adobe, the Adobe logo, Acrobat, PostScript, and Reader are trademarks or registered trademarks of Adobe Systems Incorporated in the United States and other countries. Oracle and Java are registered trademarks of Oracle and its affiliates. UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group. Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix Systems Inc. HTML, XML, XHTML, and W3C are trademarks or registered trademarks of W3C, World Wide Web Consortium, Massachusetts Institute of Technology. Apple, App Store, iBooks, iPad, iPhone, iPhoto, iPod, iTunes, Multi-Touch, Objective-C, Retina, Safari, Siri, and Xcode are trademarks or registered trademarks of Apple Inc. IOS is a registered trademark of Cisco Systems Inc. RIM, BlackBerry, BBM, BlackBerry Curve, BlackBerry Bold, BlackBerry Pearl, BlackBerry Torch, BlackBerry Storm, BlackBerry Storm2, BlackBerry PlayBook, and BlackBerry App World are trademarks or registered trademarks of Research in Motion Limited. Google App Engine, Google Apps, Google Checkout, Google Data API, Google Maps, Google Mobile Ads, Google Mobile Updater, Goog le Mobile, Google Store, Google Sync, Google Updater, Google Voice, Google Mail, Gmail, YouTube, Dalvik and Android are trademarks or registered trademarks of Goog le Inc. INTERMEC is a registered trademark of Intermec Technologies Corporation. Wi-Fi is a registered trademark of Wi-Fi Alliance. Bluetooth is a registered trademark of Bluetooth SIG Inc. Motorola is a registered trademark of Motorola Trademark Holdings LLC. Computop is a registered trademark of Computop Wirtschaftsinformatik GmbH. SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer, StreamWork, SAP HANA, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other Busines s Objects products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Business Objects Software Ltd. Business Objects is an SAP company. Sybase and Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere, and other Sybase products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Sybase Inc. Sybase is an SAP company. Crossgate, m@gic EDDY, B2B 360, and B2B 360 Services are registered trademarks of Crossgate AG in Germany and other countries. Crossgate is an SAP company. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary. These materials are subject to change without notice. These materials are provided by SAP AG and its affiliated companies ("SAP Group") for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty.
28