A STUDY ON EMPLOYEES SATISFACTION TOWARDS WELFARE FACILITIES PROVIDED BY SCHWING STETTER By C.

KARTHIKEYAN (Reg No: 35104151)

A PROJECT REPORT Submitted to the Department of MASTER OF BUSINESS ADMINISTRATION In the FACULTY OF ENGINEERING & TECHNOLOGY Under the guidance of Dr. R.Velu D.P.Tech M.A M.Phil M.B.A phd Professor of Management Studies. In partial fulfillment of the requirements for the award of the degree Of MASTER OF BUSINESS ADMINISTRATION IN SRM SCHOOL OF MANAGEMENT S.R.M INSTITUTE OF SCIENCE AND TECHNOLOGY (DEEMED UNIVERSITY) JUNE 2006

S.R.M SCHOOL OF MANAGEMENT S.R.M INSTITUTE OF SCIENCE & TECHNOLOGY (Deemed University) S.R.M Nagar, Kattankulathur, Kancheepuram District 603203. Phone: 044-27451317, 27453901, 27453804, 27453377, 27452270. E-mail: srmec@vsnl.com Internet: www.srmec.ac.in Dr.Jayashree Suresh Professor & HOD Date:

BONAFIDE CERTIFICATE

Certified that this project report titled A Study On Employees Satisfaction Towards Welfare Facilities Provided by Schwing Stetter is the bonafide work of Mr. C.KARTHIKEYAN who carried out the research under my supervision. Certified further, that to the best of my knowledge the work reported herein does not form part of any other project or dissertation on the basis of which a degree or award was confirmed on an easier occasion on this or any other candidate.

Signature of the Guide Dr.Velu D.P.Tech M.A M.Phil M.B.A.Ph.D

Signature of HOD

External In-charge ACKNOWLEDGMENT

We owe everything in our life to others. A person single handedly cannot achieve anything in life. In that attempt to do our project, many people have graciously extended their guidance, advice, and criticism to improve our standard of work.

We express our heartfelt thanks to our project guide, DR.R.VELU, Professor, S.R.M. School of Management Chennai, for his kind co-operation, encouragement and valuable suggestions that helped me in completion of my project work. We express our sincere thanks to, Dr (Mrs.).JAYSHREE SURESH, our respected H.O.D, S.R.M. School of Management, Chennai, who took keen interest in my project. I express my heartily gratitude to MR.SUNDAR Manager-

Personnel,Administrtion& HR,SCHWING STETTER, for his immense help in getting me this project. Station: Date: Signature:

CONTENTS CHAPTER NO: 1 1.1 1.2 1.3 1.4 1.5 2 2.1 2.2 3 3.1 3.2 TITLE INTRODUCTION Introduction Statement of problem Objective Scope of study Limitation REVIEW OF RELATED LITERATURE Concepts Voluntary Welfare Measure RESEARCH METHODOLOGY Research design Method of data collection PAGE NO: 1 1 3 3 4 4 5 5 6 10 11 12

4 4.1 4.2 5. 6 7 8 9

ABOUT THE COMPANY Company profile Product profile ANALYSIS & INTERPRETATION FINDINGS SUGGESTIONS CONCLUSION BIBLIOGRAPHY Appendix

13 17 19 24 49 51 52 53 55

Chapter I A STUDY ON EMPLYEES SATISFACTION AND WELFARE OF SCHWINGSTETTER 1.1 INTRODUCTION Employee retention has become a critical issue facing every organization today. Frustration, dissatisfaction, burnout, and turnover among staff have grown, resulting in a shortage of qualified, competent workers. All the industries are facing a severe challenge as they seek to attract and retain top talent.

The approach for measuring employee satisfaction is unique. All the cocerns offer a suite of Quality Check from the Employee's Viewpoint surveys that provide the tools needed to aggressively manage your employees welfare rather than just their satisfaction. They help to make employee retention a top priority allowing you to make changes and activate valid solutions for insuring a stable workforce.

In addition to the employee satisfaction survey, all industries also offer the Quality Check Employee Retention Monitor. This innovative tool will measure stress and disappointments among the employees and other industrial employees, determine

percentage of employees at risk of leaving, and capture specific recommendations as to what it would take for employees to remain at our concern. Employee group health and associated welfare benefits are critical to attracting and retaining a quality workforce. While most businesses understand the importance of a cost-effective welfare benefits package, the development of a successful program is often a difficult task. Many midsized organizations lack the resources and types of skill sets necessary to handle it on their own.

At all the industries, the employee welfare benefits consultants help you design a cost-effective welfare benefits package that meets your objectives for plan competitiveness, funding alternatives, employee communication and ongoing monitoring of plan administration. Our ability to identify alternative methods for controlling costs is a key element of our benefits consulting program. The concerns perform a structured needs analysis to help you identify your health and welfare program objectives. They also assist in implementing and monitoring the selected program. The end result reflects your organization's employee benefits objectives and philosophy, whether through self-funded programs or conventional insurance. Their approach to welfare benefits consulting is designed to provide you with the following:

Alternatives for controlling health benefits costs Programs to help you control costs and recruit competitively within your industry and local labor market Employee awareness and appreciation of their benefits' value and cost A better fit between employer goals and the employee benefits plan Reduced uncertainty about plan design, funding and administration

At all the industrial centers, they understand designing a benefits package can be complex and time-consuming. With this in mind, their services are designed to provide them with cost-effective ways to meet your business objectives. And all the organization is structured to align with key industries. This means we spend less time getting to know their industry and more time helping them to develop a cost-effective benefits program. 1.2 STATEMENT OF PROBLEM The topic undertaken up for study is employee satisfaction in the welfare measures undertaken by the concern. Satisfaction can be related to two aspects namely job related and facilities. Besides salary and other incentives an employee in kept attracted to any organization by the facilities provided. This study is thus taken up to find the level of satisfaction of the employees regarding the various facilities & welfare thus to know their future expectations. 1.3OBJECTIVES 1. .To study the level of awareness of employees on the various welfare measures provided by Schwing Stetter. 2. To know the level of utilization of welfare facilities by the employees of Schwing Stetter 3. To analyses. the level of satisfaction of employees on various welfare facilities provided by Schwing Stetter

4. To suggest improvement to any of existing welfare scheme given by Schwing Stetter 1.4 SCOPE OF THE STUDY The scope of this study is confined to SCHWING STETTER

IRUNGATTUKOTTAI with respect to staff cadre. This project throws light on the welfare measures provided by SCHWING STETTER.It also reveals the awareness and satisfaction of employees with welfare scheme. 1.5 LIMITATIONS OF THE STUDY 1. The employees were a bit hesitant to reveal the negative aspects in spite of the confidence given to them that the study in meant for academic purpose and that personal details will be maintained in total confidential. 2. Although extreme choices have been given for all closed ended questions, the employees had no chance of reveling their true self. Almost all questions were set closed ended for the purpose of data complications and analysis. 3. The study is applicable only to SCHWING STETTER, Irungattukottai andnot to any of its branch, owing to the difference work/ organization where prevailing in different organization.

CHAPTER II REVIEW OF RELATED LITERATURE 2.1 CONCEPT: Welfare is a broad concept referring to a state of living of an individual or a group in a desirable relationship with the total environment, ecological economic and Social Labor Welfare may be viewed as a total concept as a social concept and as a relative concept. Total concept involves the physical, mental, moral and emotional well-being. The social concept implies the welfare of man, his family and his community. The

relative concept of welfare implies that welfare is relative in time and place. Welfare is a comprehensive term and refers to the physical, mental, moral and emotional well being of the individual. The Oxford Dictionary defines welfare as efforts to make life worth living for worker. Labor welfare by its nature must necessarily be elastic bearing a somewhat different interpretation in one country from another, welfare measures can be broadly divided into 2 categories (i) Statutory and (ii) Non-Statutory on Voluntary. I II Statutory welfare is composed of those area of welfare work which depend for their implementation on the coercive power of the Government. Non-Statutory welfare includes all those activities which employers undertake for their workers on a voluntary basis. The committee of Experts on Welfare facilities for Industrial works constituted by the I.L.O. in 1963 divided welfare services into the following groups. Welfare amenities included Latrines and Urinals, Washing and bathing facilities, Canteens and Uniform. Welfare amenities outside the establishment viz., Maternity benefit, Social insurance measures including Gratuity, Pension, Provident Fund, Family Planning, Education facilities. i. Maternity Benefits: 1961 Maternity benefit is one of the important benefits provided under the employees State Insurance Act, 1948; this act entitles a women employee to claim maternity leave from her employer. If she has actually worked for a period of atleast 160 days in the 12 months immediately preceding the day of her expected delivery. The act also provides for 6 weeks leave with wages in care of medical termination of pregnancy. ii. Payment of Gratuity Act: 1972 Under the act gratuity is payable to an employee on the termination of his employment after he has rendered continuous service for not less than five years. Gratuity is payable at the rate of 15 days wages based on the rate of wages last drawn by the employee for every completed year of service or part thereof in excess of 6 months. The amount of gratuity payable to an employee shall not exceed Rs. 3.5. Lakh.

2.2 Voluntary Welfare Measures: Voluntary Welfare Measures includes all those activities which employers Undertake for the welfare of their workers on a voluntary basis. A brief account of such welfare measures is given below. i. Housing Facilities: Almost all the Public Sector enterprises have either provided or are in the process of providing Housing Facilities to their employees. For providing accommodation to its employees constructed townships with all modern amenities. Most of the workers have been provided with two rooms a Kitchen, a back veranda and a courtyard with all basic facilities like electricity, sanitation and running water supply. ii. Educational Facilities: Education playa very important role in motivating and enabling the working population for changes necessary for accelerated progress and for their mental and physical development. It is also important that the children of the workers should be provided with educational facilities. Educational Facilities to the children of the workers are fairly widespread in all the public sector enterprises. This includes provision of Primary, Junior and Higher Secondary Schools. iii. Medical Facilities: Employees whether in private or in Public sectors, have been providing medical facilities for their workers and their families, even before the introduction of Employee State Insurance Scheme. These undertakings has provided, by and large, suitably equipped first-aid center, ambulance room and even regular hospitals either inside the factory premises or approved by the company. Besides general medical treatment and health care, separate arrangement for specialist treatment for disease like T.B., Cancer, Leprosy, Mental disease have also been made in any Hospitals. iv. Transport Facilities: Transport facility provided by the employers to its employees/workers residing at long distance is purely a welfare measure/ Transport facility to workers residing at a long distance is essential to relive them from strain and anxiety. Such facilities also provide greater opportunity for relaxation and recreation and help in reducing the rate of absenteeism. v. Recreational Facilities: The importance of recreation in creating a healthy climate for industrial Peace and progress has been emphasized by several study teams, committees and commissions, which have surveyed the working and living conditions of labour in India.

In India a variety of recreational facilities have been provided which can be classified into 2 parts. i) Recreational facilities have been provided by the industrial organizations inside or near the work place and ii) Amenities provided on community basis. In almost all the public sector undertakings, a provision of indoor and Outdoor games has been made part and parcel of the project plan. iii) Consumer Co-operative Stores: According to the Cooperative Planning Committee (1966), Co-operative is a form of organization in which persons voluntary associate together on the basis of equality for the promotion of their economic interest. It bases on definite rules which are as follows: i) No one is compelled to join a Co-operative Society nor is its Membership closed afterwards: ii) The management of a Co-operative Society is democratic One man one Vote is the ruling principle. The Institution of Co-Operative Stores/fair price shop has a definite role To play in providing workers with essential items of need. The objectives of the consumers Co-Operative Stores are as follows: I. To provide to the members good quality food grains, cloth and all necessary article of daily consumption and keep the prices at a fair and reasonable level, lower than the market price. II. To protects the consumers from the vagaries of market and middleman and from raising prices and adulteration of food products; III .To protects workers from the clutches of the money lenders to inculcate in them the habit of thrift and savings; IV. To develop habits of mutual aid, intimate knowledge and honesty in dealing. Chapter III RESEARCH METHODOLOGY

Research: Research is defined as the objective and formal process of systematically Obtaining analyzing and interpreting data for actionable decision-making. Research Methodology: Research Methodology is the way to solve the problem systematically; it may be understood as a science of studying how research is done scientifically. When we talk of research methodology, we also consider the logic being the methods we use in the context of our research study and explain in why we are using a particular method or technique and why we are not using others to that research results are capable of being evaluated either by researcher himself or others. Geographical Area: The study was carried out with the employees of staff cadre in Schwing Stetter Period of Study: The period of study is 90days 3.1 Research Design: Research design is the plan structure & strategy of investigation concerned so as to answer to research questions and to control variance. The study is well structured and the research design adopted for the study is descriptive. The study aims at revealing the existing facts. Descriptive Research Design: Determining the relationship between two or more variables. It is well structure. It is more economical and problems can be finding after the questionnaire preparation. It needs less time. Sampling Design: The researcher includes taking a portion of population and makes observation on the group. Population: The population for this study is 220. Sample Unit:

The sampling unit consists of staff and officers cadre. Sample Size: The study was conducted with the a sample size of 60 employees in the staff and officers cadre of Schwing Stetter Tools for Analysis: The researcher has chosen the below stated tools, Simple Percentage: Simple percentage refers to special kind of ratio used in making comparison between two or more series of data. Percentages are used to determine the relationship between the variables. No. Of Respondents Percentage = Total No. of Respondents 3.2 Data Collection: Data collection is an act of collecting relevant and adequate data required from the sample size. It may be done through primary (or) secondary data. Primary Data: Primary data are those, which are collected fresh in nature. The researcher has used the primary data through questionnaire. The questionnaire was closed ended & multiple choice and rating questions. Random testing: The testing method that has been followed in this survey is random testing methodology that is we select a group of sixty members from a concern which comprises of more than two hundred employees. From that group of employees we gather data and then we make the corresponding statistical analysis. CHAPTER IV INDUSTRY PROFILE X 100

PROSPRECTS IN ROAD SECTOR

The construction, development and maintenance of National Highways have come of age now, thanks to the vision, initiative and perseverance of Mr. A.B. Vajpayee, the Prime Minister. Earlier, every year, blueprints were drawn up for developing the National

Highways but the funds were inadequate and consequently the work feel short of the requirements rather woefully.

Developed countries, realizing the value of this vital network of arterial roads, have allotted funds generously for their construction, development and maintenance. The U.S. has its mega network of Inter State highways, Parkways and Beltways that blend with the environment beautifully and enable the trade and commerce to flourish. It is the same with the Motorways of the U.K., Autobahns of Germany and Autoroutes of France. In Malaysia, the North-South Highways is a shining example of how a well designed national road network can trigger development phenomenally. These are worthy of emulation in India. And we are at it now.

On October 24, 1998, the Prime Minister announced the construction of the NorthSouth and East-West corridors. On December 9, his Task Force decides on the National Highways Development Project (NHDP). The Prime Minister laid the foundation stone for NHDP on January 1, 1999. He has pepped up the implementation of the NHDP by his periodical reviews and pragmatic inputs and the results are that the NHDP has now reached the take-off stage. It is the political will of the Government that he heads that is instrumental in showing this remarkable acceptance, motivation to perform and progress. What are the main components of the NHDP?

(i)

The Golden Quadrilateral (GQ) is 5,483 km of National Highways connecting Delhi, Kolkata, Chennai and Mumbai. It was scheduled for substantial completion by 2004 but the Prime Minister felt, in order to give it a fillip, that it should be completed by December 31, 2003 which, if done, would be no mean achievement. In two years, the work of four laning has been completed in 643 km and work under execution is in 1384km. This is commendable for starters.

(ii)

The North-South and East-West Corridors is 7,413 km long. Kashmir to Kanyakumari 3,948 km with a spur to Kochi; Silchar to Porbandar 3,465, scheduled for completion by December 31, 2007 against its earlier

targer date of 2009. All these are to be executed with a punishing pace of work and that is reflected by what Maj. Gen. B.C. Khanduri, Minister of Stat e (Independent Charge) for Road Transport and Highways, had started at an International Workshop on Highways Contracting Industry in February 2001. India as a nation is poised to focus its energies on building a comprehensive high-quality road network. Opening up extraordinary opportunities, he had stated.

(iii)

In April 2000, the Government approved under other projects along with NHDP, the network of National Highways of a length of 400 km connecting the 11 major ports of the country with an outlay of Rs. 4,000 crores. This is essential for the fast movement of export/import cargo from the hinterland.

Central Road Fund:

Financing of the NHDP is the most important aspect and bugbear in its implementation. All these years, the budget allotment has not exceeded Rs. 2,000 crores in any year. The total cost of the NHDP is Rs. 54,000 crores at the 1999 price-level. When asked, a senior officer of the National Highways Authority of India (NHAI) had this to say. The Prime Minister did not want an economist who would say On the one hand and on other hand He wanted a one-handed economist whose only mandate was to give him pragmatic prescriptions to collect funds without hurting the tax payers and the public. As a matter of fact, it was the Prime Minister himself who conceived of the NHDP as a super dream. In 1998-99, Parliament Permitted levying a cess of Re. 1 on every liter of petrol sold and the accruals were allotted to the Central Road Fund (CRF). Similarly, in 19992000, a cess of Rs. 1/litre of high speed diesel was permitted to be levied by Parliament and the resultant revenues reached the CRF. Fifty percent of the cess on HSD and the entire cess collected on petrol would have an outgo of 57.5 per cent for the development and maintenance of the National Highways. Earlier, such collections were not solely

dedicated for the development and maintenance of roads. They got lost in the Consolidated Funds of India!

The total cost of financing the NHDP namely. Rs. 54,000 crores is planned to be sourced from the following.

Cess on petrol and diesel : Rs. 20,000 crores External Assistance : Rs. 20,000 crores Market borrowings: Rs. 10,000 crores Private sector participation : Rs. 4,000 crores.

The NHDPs prime focus is to develop roads of international standards with facilities for uninterrupted flow of traffic with enhanced safety feature such as: better riding surface, better road geometry, better traffic management and noticeable signages, divided carriageways and service roads, grade separators, overbridges and underpasses, bypasses and wayside amenities.

The advantages of having a network of world-class highways are : Savings in vehicle operating costs (VOC), faster and comfortable journeys, reduced fuel consumption, benefits to trade especially in the movement of perishable goods, reduced maintenance costs of vehicles, safer travel and all round development of areas.

According to a Would Bank study, at 1999 prices, there would be benefit of Rs. 8,000 crores/ annum on the Golden Quadrilateral only.

Urbanisation has been proceeding at a rapid pace the world over, especially in developing countries, and is expected to accelerate in the future. It estimated that 600 million people have been added to the worlds urban areas during the last decade, which is about twothirds of the expected total population increase in this period. At the dawn of the new millennium, the world is estimated to be dotted with 21 mega cities, each having

population greater than 10 million, of which 17 are in developing countries. In India, urban population is doubling every 20 years.

Indias population crossed the one billion mark in May 2000, indicating requirements of 200 million houses, assuming an average household size of five. It is significant stock is estimated at 167 million units. Hence there exists a gap of 33 million house, which is required to be built over five years, or 6.5 million houses every years. As per the previous census data, there existed a shortage of 22.9 million dwelling units in 1991, of which 8.23 million was in urban areas and 14.67 million in rural areas.

Of the total urban housing stock, 76 per cent were pucca houses whereas 16 per cent were semi-pucca and 8 per cent kutcha houses. On the other hand, in rural areas 31 per cent were pucca units and 35 per cent semi-pucca units, about 25 per cent serviceable kutcha and 9 per cent unserviceable kutcha units, indicating a substantial requirement for both new construction and up gradation.

The Working Group on the Ninth Plan had identified the need for provision of shelter for 16.76 million units in urban areas and 16.25 million units in rural areas for various income groups in the period 1997-2002. The total requirement of funds during the Plan period alone was projected at Rs. 150,370 crores, whereas the availability from the formal sector has been estimated at Rs. 52,000 crores.

Emerging prospects in housing: The National Housing & Habitat Policy 1998 was formulated in continuation of the National Housing Policy 1994 incorporating the larger issues of sustainable development and integrated infrastructure along with appropriate hosing. The policy sought to create surpluses in hosing stock and envisaged a shift in the role of the government from provider to facilitator, hedging on increased provate participation. The policy initiatives by the government for assuring Housing for All, in pursuance of the National Agenda for Governance, include the additional Two Million Housing

Programme launched by the Government to assist in the provision of nearly 7 lakh housing units in urban areas and 13 lakh units in the rural areas every year.

With the best efforts, it has been possible to contribute only 4.5 million houses per year including under the additional Two Million Housing Programme. There is still an additional 1.5 million houses per year to be provided through additional programmes and funding. Natural disasters such as floods, cyclones and earthquakes make the task increasingly difficult. Further, the population of India is estimated to reach 135 crores by the year 2020. Keeping in mind the additional needs of the families from 2000 and additional 7 crores households get added up. This amounts to an additional 35 million housing units needed in a ten-year period or 70 million additional houses by 2020. Hence we need to gear up to contribute 6 million houses per year between 200 and 2006 in order to see the dream of Housing for All turn real.

4.1COMPANY PROFILE SCHWING STETTER: On March 17th, 1934 the visionary Friedrich Wilhelm Schwing founded the SCHWING Group. Settled in the heart of Germanys largest and most important industrial area, the Ruhr district, its products quickly found customers in the road construction and in the building industry.

In 1945 the reconstruction began and Friedrich Wilhelm Scwhing took upon himself the challenge facing the building industry and for all construction machine manufactures. Some of the products and patents developed by SCHWING are state of the art even today. Amongst them are site hoists, building elevators, mobile tower turning cranes, universal creeper cranes, earthmoving machines and concrete-and mortar mixing machines.

In 1957 SCHWING developed the first practical Oil-hydraulic Double-Cylinder Pump. This revolutionary technological development is confirmed by the fact that this construction principal has been taken over by most of the manufacturers today. Until

today more than 20,00O machines have been build and delivered by the Schwing Stetter factories.

In 1958, another industry leader, Stetter produced the first transmit mixer. The era of the ready-mix concrete began Andover 60,000 transit mixers have been sold till date. As a reaction to the Original Stetter Transit Mixer, the first filling stations for Transit Mixers developed. As a further development Stetter built concrete mixing plants with different capacities, which adapt to ever growing demand of the Transit Mixers. After the new technology had been accepted by the building industry, improvements were made in constant dialog with the customers. Thus in 1965, the first truck mounted concrete pump appeared, which was improved only three years later by a Placing Boom.

In 1973, SCHWING built truck mounted concrete pumps with a 45m tall placing boom, which are far ahead in their time. In the same year, the newly created product segment Industry and Environmental Technology took up the series production of thick matter pumps developed especially for the industrial application. When environmental protection was unknown, Stetter built the first residual concrete recycling plant in 1976.

In 1980, a change of generation took place at Schwing Stetter. Friedrich Wilhelm Schwing transferred the management over to his two sons, Friedrich Schwing and Gerhard Schwing. Today, the total SCHWING group comes under Mr. Gerhard Schwings ownership. Gerhard Schwing, has successfully developed his enterprise into a start-to-finish supplier on the concrete machining sector by incorporating the Stetter mixing technology. On the concrete pumps sector. SCHWING Group is represented worldwide and is a trend Stetter and market leader in most countries. On March 8th, 1982, Schwing Stetter took over the Stetter GmbH. Through this step the product program of SCHWING ideally extended and the product range was incessantly developed further and improved. With this take over, SCHWING is the only manufacturer of equipment for the entire range of concrete production, concrete transportation, concrete placement, and concrete recycling.

SCHWING subsidiaries in chronological order 1971 SCHWING GmbH, p.c. Stefan, Austria 1974 SCHWING hydraulics electronics GmbH, Herne, Germany 1974 SCHWING America Inc., White Bear, the USA 1976 SCHWING Equipamentos Industrialist Ltd. Sao Paulo, Brazil 1982 assumption of the Stetter GmbH, Memmingen, Germany 1982 SCHWING Stetter S.A., Souffelweyersheim, France 1982 SCHWING Stetter B.V., Raamsdonksveer, the Netherlands

1982 SCHWING Stetter construction machines total ltd., Vienna, Austria 1993 Puschkiner construction machine work, pc. Petersburg, Russia 1993 SCHWING Stetter Ostrava s.r.o. Ostrava, Tschechien 1994 SCHWING Shanghai Machinery company Ltd., Shanghai, China 1997 SCHWING GmbH Korea, Seoul, Korea 1998 SCHWING Stetter India Pvt. Ltd, Chennai, India 1999 SCHWING Stetter Scandinavia OFF, Moelndal, Swedan.

SCHWING, today has sales and service network in more than 150 countries. As a part of SCHWING Stetters commitment to the industry, the company continues to invest in Research and Development. The Schwing Stetter group also holds patent rights for many high performance, cost saving superior designs and parts including state of the art Rock Valve and the proven Flat Gate Vave. Schwing Stetter today holds more than 60% of the market share in this industry, globally.

In BAUMA 2001, a 58 mts boom concrete pump was introduced with astonishing success. Another success story is the 34 meters boom introduced in BAUMA 98, a new record of 1000 units supplied with in 3 years. 4.2PRODUCTS: 1. Mixing Plants 2. Truck Mixers 3. Truck Mounted Concrete Plant 4. Concrete Recycling Plants

5. Portable Concrete Pumps 6. Special Concrete Pumps 7. Concrete Distribution System 8. Tunnel-Concreting System 9. Wet-Mix-Shotcreting System 10. Industrial Pumps 11. Fire Fighting Technology 12. Drive and Control Technology

AFTER SALES SERVICE: After Sales service has made SCHWING Stetter a dependable partner, worldwide. The company does not restrict to selling spare parts and providing mechanics, but also provide consultancy, follow-up , training and active assistance for any problems. Customer training programmes cover operations, servicing and maintenance, trouble shooting and repair as well as electronic data communication routine.

For prompt service there are fleet of specially designed and equipped vehicles available. A network of subsidiaries, agencies, service centers, branches and based are linked worldwide.

SCHWING STETTER INDIA: SCHWING Stetter GmbH, a DM 1 billion German ready mix concrete (RMC) machinery manufacturer set eyes on India. If found all the right ingredients for success, here at Chennai.

SCHWING Stetter (India) started Indian operations in 1998. They produce cement mixing plants and cement laying pumps, used in the construction industry. The Rs. 5 crores quity-based company closed the calendar year 2000 with a turnover of Rs. 27 crores and a net profit of Rs. 1.85 crore.

In the process of higher indigenisation, the company has created about 90 vendors for supply of quality products. The company has a separate Quality Control Department working in close co-ordination with the parent company to ensure high degree of quality standards. It is the policy of the company to provide training to the Production Engineers and Quality Control Engineers at Germany. Presently the Concrete pumps are at 60%, batching plants at 30% and Transit Mixer at 20%. The company proposes to indigenise further for the benefit of the customer.

In line with the global trend, cement companies like ACC, Birla, Chettinad, India Cements, Madras Cements and Priya Cements and big construction companies life L&T, ECC have started RMC projects. The trend is slowly changing now with the entry of new entrepreneurs in this field. With the new NHAI projects, SCHWING Stetter India will commission the worlds largest Stetter batching plant for M/s. Seeniah and Company, Hyderabad, shortly.

The Company, which used to import the huge mixer drums from Germany, is now importing only the high grade steel plates and completes the product in Chennai.

Meanwhile with demand for its machinery growing at a fast pace, SCHWING Stetter in order to keep up with the demand is setting up a grain field project at an outlay of Rs. 18 crore at Irugattukottai, near Chennai. The facility was inaugurated on November 2001.

The Indian company apart from servicing the existing equipments in neighboring countries will be exporting engineering drawings/designs from Chennai. SCHWING Stetter (India) has a software technology park unit for the purpose.

It is heartening to note its employees welfare measure. The tow year-old company for example has set up an education fund with a corpus of Rs. 1 lakh to help to deserving children of its employees. The company intends to double the corpus.

ABOUT SCHWING STETTER:

Schwing Stetter India (SSI) is a part of the DM 1 billion turnover SCHWING Stetter, GmbH, German ready mix concrete (RMC) machinery manufacturer. Schwing Stetter (India) started operations in 1998 in Chennai. They started their production with the cement mixing plants and cement laying pumps, used in the construction industry.

SSI has rolled out 350 truck mixers, over 95 concrete pumps and 17 RMC batching plants. The company, which used to import the huge mixer drums from Germany, is now importing only the high-grade steel plates and the product is completed in Chennai.

The company at its infancy stage has initiated Employees Welfare including creation of the corpus to the education of the self and employees children. The company has ambitions to provide best standards and other facilities to the employees.

Schwing Stetter India Private Limited, a member of the Schwing Group inaugurated their Rs. 18 crores state-of-art facility at Irungattukottai, near Chennai on 21st November 2001. The Schwing Stetter India factory designs and manufactures the entire range of equipment meant for concrete preparation, transportation and placement. Schwing Stetter India Private Limited is a 100% subsidiary of the German based DM 1 billion Schwing Group of Companies, global leaders in manufacture of machineries for Ready Mix Concrete (RMC) and the Construction Industry. The Indian facility is the ninth 9th owned manufacturing facility of the Schwing Group.

The Schwing facility manufactures concrete batching plant, truck mixer, concrete pump and concrete recycling plants. The new factory will have a facility of automatic shot blasting, hydraulic testing lab, a testing facility for electronic control system (PC based) and a global design center. At the new facility the company manufactures 60 M3 / hour and 120 M3 / hr batching plant. Schwing Stetter India intends to increase the sale of

production and also introduce newer models of batching plant of higher capacity to meet the requirements of the various infrastructure projects in hand.

The Schwing Stetter Indian facility has a 1,00,000 sq.ft. built up area of covered space and over 1,00,000 sq.ft of open space fully concreted. An additional 2,00,000 sq.ft. area round the built up area is available for future expansion.

With the inauguration of the factory at Irungattukottai, Schwing Stetter India has targeted a gross turnover of Rs. 57 crores, a growth of 48% compared to the previous financial year and a net turnover of Rs. 51 crores. The projected operating profit before interest and tax by the company or Rs. 5.80 crores as against Rs. 3.56 crores for the financial year 2000. Schwing Stetter India, the Rs. 6.85 crore net worth company (as of 31.12.2000) closed the calendar year 2000 with a turnover of Rs. 27 crores and a post tax profit of Rs. 1.86 crores.

Schwing Stetter India, apart from servicing the existing equipment in neighboring countries is exporting engineering drawings and designs from Chennai to other group companies. For this purpose, the company has set up a Design and Software Centre registered as a Software Technology Park. The software projects include development of micro-processor based control system for batching plant and other industry related projects.

CHAPTER V ANALYSIS AND INTERPRETATION After the data has been collected, the researchers turns to the task of analyzing them. The analysis of data requires a number of closely related operatives such as establishment of categories, the application of these categories to raw data through coding, tabulation and then drawing statistical inferences. The unwieldy data should necessary be condensed into few manageable group and tables for further analysis.

Explanations of findings on the basis of some theory is known as Interpretation. The process of interpretation may quite often trigger off new questions, which in turn may lead to further researchers.

The data collected was analyzed using various statistical tools like simple percentage, weighted, tables and charts. TABLE 5.1 OVERALL SATISFACTION OF WELFARE MEASURES PROVIDED BY SCHWING STETTER

Particular Very Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Highly Dissatisfied Total

Respondents Percentage 36 22 0 2 0 60 60.00 36.67 0 3.33 0 100

Source: Field Survey Inference: From the study it is known that 60% of the employees are very satisfied with the best welfare measures and 36.67% of employees are satisfied with the best welfare measures and 3.33% of employees are dissatisfied with the

best welfare measures. 5.1 Overall satisfaction of welfare measures provided by Schwing Stetter

60 50 40 30 20 10 0 percentage

VERY

SATISFIED SATISFIED

NEITHER

DISSATISFIED

HIGHLY

DISATISFIED

TABLE 5.2 LEVEL OF AWARENESS OF MEDICAL BENEFITS PROVIDED BY SCHWING STETTER Particular Respondents Aware Unaware Total Source: Field Survey: Inference: 59 1 60

Percentage 98.33 1.67 100

FROM THE STUDY IT IS KNOWN THAT 98.33% OF EMPLOYEES ARE AWARE OF THE VARIOUS MEDICAL BENEFITS PROVIDED BY SCHWING STETTER. AND 1.67% OF EMPLOYEES ARE UNAWARE OF THE VARIOUS MEDICAL BENEFITS PROVIDED BY COMPANY.

AWARE UNAWARE

TABLE-5.3 FREQUENCY OF YOUR MEDICAL CLAIMS DURING YOUR LAST CALENDER YEAR Once Particulars Normal Medical Scheme Special Medical Scheme Source: Field Survey: Inference: 1. From the above table it is found that 68.33% of employees use the normal medical scheme more that 5 times in a year. 2. It is known that 50.00% of employees are not using the special medical benefits. 3. 16.67% of employees use the normal medial scheme 3-4 times in a year. 3.33 15.00 2-3times 10.00 15.00 3-4 times 16.67 5.00 >5 times 68.33 15.00 Nil 1.67 50.00

4. 15.00% of employees use the special medical scheme once, 2-3 times, more than 5 times in a year. 5. 10.00% of employees use the normal medical scheme 2-3 times in a year.

5.3Frequency of Your Medical Claim During Your Last Calender Year

70 60 50 40 30 20 10 0 normal special once 2 to 3 3 to 4 >5 nil

TABLE 5.4 MEDICAL FACILITIES PROVIDED BY SCHWING STETTER Neither Very Facilities Satisfied dissatisfied Reimbursement of Medical expenses Reimbursement of Spectacles Medical Center Facilities Group Personnel accident Insurance Scheme 25 20 60 63.33 10.00 13.33 5.00 3.34 0 0 23.33 58.33 11.67 6.67 0 30.00 61.67 6.67 1.66 0 Satisfied Satisfied nor DS VDS

Source : Field Survey Inference : 1. 63.33 % of employees are satisfied with the Group Personnel accident Insurance Scheme. 2. 61.67 % of employees are satisfied with the reimbursement of Medical employees. 3. 60 % of employees are satisfied with the Medical center facilities 4. 58.33 % of employees are satisfied with the reimbursement of spectacles .

5.4 Medical Facilities Provided By Schwing Stetter

Particular

No. Of Respondents

Percentage

100% 80% 60% 40% 20% 0% group personal insurance scheme medical centre facilities reimbrusment of spectacles reimbrusment of medical expenses

TABLE 5.5 TRASNPORT FACILITIES PROVIDED BY THE CONCERN

Very Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Highly Dissatisfied Total

3 26 14 9 8 60

5 43.33 23.33 15.00 13.34 100

Source: Field Survey: Inference: a) 43.33% of employee are satisfied with the transport facilities in special scheme. b) 23.33% of employees are neither satisfied nor dissatisfied with the transport facilities in special scheme. c) 15.00 % of employees are dissatisfied with the transport facilities in special scheme. d) 13.34 % of employees for highly dissatisfied the ceiling amount in special transport facilities scheme. 5.5 Transport Facilities Provided BY The Concern
v ery satisfied satisfied neither satisfied nor dissatisfied dissatisfied highly dissatisfied

TABLE 5.6 OVERALL SATISFACTION WITH PHYSICAL WORKING ENVIRONMENT Neither Very Particulars satisfied dissatisfied House Keeping Working space Temperature Lift service Quality of 26.67 20.00 21.67 16.67 63.33 65.00 66.66 65 6.67 11.67 11.67 13.33 3.33 3.33 0 5.00 0 0 0 0 20.00 70.00 8.33 1.67 0 Satisfied satisfied nor Dissatisfied dissatisfied Very

drinking water Rest room Ventilation 15.00 23.33 40 65 16.67 6.67 5.00 0 23.33 5.00

Source: Field Survey: Inference: i. 70.00% of the employees have given the opinion that they are satisfied with House Keeping. ii. iii. 66.66% of the employees are satisfied with the lift service. 65.00% of the employees have given the opinion that they are satisfied with temperature and ventilation and drinking water.

iv.

63.33% of the employees have given the opinion that they are satisfied with working space.

5.6 Overall Satisfaction With Physical Working Environment

100% 80% dissatisfied 60% 40% 20% 0% hk ws tem ls q of d rr v neither satisfied nor satisfied satisfied very satisfied very dissatisfied

TABLE 5.7 AWARE OF UNIFORMS TO EMPLOYEES Particular Aware Unaware Total Source: Field Survey: Inference: From the study it is known that 83.33% of employees are aware of uniforms to employees and 16.67% of employees are unaware of the uniforms to employees. Respondents 50 10 60 Percentage 83.33 16.67 100

aw are unaw are

TABLE 5.8

UNIFORM PROVIDED BY THE COMPANY Particulars Highly Satisfied Quality Uniform No. Of sets Shoes quality 13.33 13.33 58.33 56.67 16.67 16.66 5.00 6.67 6.67 6.67 10 66.67 Satisfied Neither Satisfied nor Dissatisfied 13.33 3.33 Dissatisfied Highly Dissatisfied 6.67

Source: Field Survey: Inference: a) 66.67% of employees have good opinion about the quality of uniform provided by the company. b) 58.33% of employees are satisfied with the No. Of welfare sets provided by the company. c) 56.67% of employees are satisfied with the quality of shoes provided.
highly satisfied satisfied neither satisfied nor dissatisfied dissatisfied highly dissatisfied Slice 6

TABLE 5.9 AWARE OF UTILIZATION OF CANTEEN SERVICES Particular Aware Unaware Total Source: Field Survey: Inference: From this study it is known that 98.33% of employees are aware of utilization canteen services and 1.67% of employees are unaware of utilization canteen services. Respondents 59 1 60 Percentage 98.33 1.67 100

100 unaware 99 aware 98 97

TABLE 5.10 LEVEL OF SATISFACTION WITH THE CANTEEN FACILITIES Particulars Highly Satisfied Quality Quantity of food Variety 1.67 1.67 61.67 68.33 43.34 Satisfied Neither Satisfied nor Dissatisfied 23.33 18.33 38.33 8.33 5.00 10.00 Dissatisfied Highly Dissatisfied 5.00 6.67 8.33

Availability food Cost Timings

of

1.67

60

21.66

10.00

6.67

6.67 3.33

65 66.67

19.99 18.33

1.67 5.00

6.67 6.67

Source: Field Survey: Inference: From the above source, the researches comes to know that, a) 68.33% of employees are satisfied with the quantity of good. b) 66.67% of employees are satisfied with the timings of canteen facilities. c) 65% of employees are satisfied with cost of good. d) 61.67% of employees are satisfied with the quality of good. 5.10 Level Of Satisfaction With The Canteen Facilities

70 60 50 40 30 20 10 0 s d hs

quality quality of food variety availability of food cost timings

TABLE 5.11 VISITED/PURCHASED IN THE CO-OPERATIVE STORE

Particular Visiting Not visiting Total Source: Field survey: Inference:

Respondents 46 14 60

Percentage 76.67 23.33 100

From the above table 76.67% of employees have visited/purchased from cooperative store and 23.33% of employees have not visited purchased from the cooperative store.

visiting non visiting

TABLE 5.12 USAGE OF LOANS PROVIDED BY THE CONCERN Particular Loans without interest 1% interest Exceeding 5% interest House loans Medical loans Educational loans Total Source: Field Survey: Respondents 10 3 7 3 14 23 60 Percentage 16.67 5.00 11.67 5.00 23.33 38.33 100

Inference: From the above table. a) 16.67% of the employees have been provided with loans without interest. b) 5% of the employees have been provided with loans of 1%. c) 11.67% of the employees have been provided with loans of exceeding 5%. d) 5% of the employees have been provided with house loans. e) 23.33% of the employees have been provided with medical loans. f) 38.33% of the employees have been provided with educational loans. 5.12 Usage OF the Loans Provided BY the Concern

40 35 30 25 20 15 10 5 0 loans without interest 1% interest exceeding 5% interest house loans medical loans educational loans

TABLE 5.13 RATE OF BENEFIT AND SATISFACTION OF THE EMPLOYEES BY THE LOAN FACILITIES PROVIDED Particulars Home loans Medical loans Educational 21.67 53.33 10 0 15 HS 21.67 20.00 S 60 58.33 VS nor DS 8.33 6.67 DS 0 0 VDS 10 15

loans Source: Field Survey: Inference: From the above table, a) 60% of employees are satisfied with home loans offered. b) 58.33% of employees are satisfied with medical loans offered. c) 53.33% of employees are satisfied with educational loans offered. 5.13 Rate OF Benefit And Satisfaction Of The Employees By The Loan Facilities Provided

60 50 40 30 20 10 0 home medical studies highly satisfied satisfied either satisfied nor dissatisfied dissatisfied very dissatisfied

TABLE 5.14 TRAINING COMMITTEE THAT VISITED THE CONCERN TO TRAIN THE EMPLOYEES WITH ADVANCING TECHNOLOGIES Particulars Visited Not visited Total Source: Field Survey: Inference: From the above table 90% of training comitees have visited, and 10% of the comitees have not visited the concern. No. Of Respondents 54 6 60 Percentage 90 10 100

visited non visited

TABLE 5.15 OVERALL DATA PROVIDED BY THE CONSIDERED EMPLOYEES ABOUT ALL OTHER EMPLOYEES IN THE CONCERN Particulars Supervisory employees Workshop employees Daily paid labours Public contacts 10 10 based 16.67 63.33 66.66 58.32 13.33 6.67 16.67 6.67 10 1.67 6.67 6.67 6.67 HS level 20 S 53.33 NS nor DS 15 DS 6.67 VDS 5.00

employes Source: Field Survey: Inference: From the above study, the researcher comes to know that. a) 66.67% of the daily paid employees are satisfied with the job.. b) 63.33% of workshop employees are satisfied with the job.. c) 58.32% of the public resource (that is the contracters for sales and employee requirements)are satisfied with the job. d) 53.33% of supervisoral posts are satisfied with the job. All the above data has been provided by the 60 employees considered , about all other employees at different levels under the same concern.

5.15 Overall Data Provided By The Considered Employees About All Other Employees In The Concern

250 200 150 100 50 0

public contacts based employees daily paid employees workshop employees supervisory level employees

Chapter VI FINDINGS This term FINDINGS is used for the analysation of the statistics collected above. It consists the overall data results of the above tables.The important statistical details that mostly influence the welfare of the employee are pointed out in this findings.

1) 60% of the employees are very satisfied by the welfare measures provided by the concern. 2) 98.33% of the employees are aware of the various medical facilities provided by the company. By the usage of the medical facilities provided by the company there is a great deal of effective income saving for the employees. 3) 68.33% of the employees use the medical facilities often in the concern. 4) 60% of the employees are satisfied with the medical centre facilities provided by the company.

5) 43.33% of employees are satisfied with the transport facilities provided by the concern. The transport facility the employees in a great deal to develop the income savings. Though only 40% of the employees are benefited by this facility there is a overall saving of 30% of the expenditure that would be used in case of individual claims for the transport facility. 6) More than 40% of the employees are satisfied by the physical environment provided by the industry.

7) 83.33% of the employees are aware about the uniforms provided by the concern. The supply of the uniforms for the employees reduce the amount that is being spent for this purpose, hence both the employees and the concern is benefited by the whole purchase of the company and distribution of the uniforms. 8) More than 55% of the employees are satisfied with the uniforms provided by the concern. 9) 98.33% of the employees are aware of the canteen facilities provided by the company. The supply of food also supports the employees to upgrade their income savings because of the low cost of the food supplied in the canteen. 10) 68.33% of the employees are satisfied by the quality of food provided by the concern. 11) 76.67% of the employees have visited the co operative stores provided by the company. the expenses rated in the co operative centers is comparatively low this helps the employees to improve their financial status.

12) About 40% of the employees are benefited for educational purposes by the loan facilities provided by the company. 13) 58.33% of the employees have been facilated by the medical loans provided by the concern. 14) 90% of the training committees meant for constructional development have visited the concern. 15) More than 60% of the employees in all level of jobs are satisfied in working under this concern.

SUGGESTIONS Based on the finding the researcher put forth the following suggestions.

1. The management of SCHWING STETTER may take adequate steps to maintain & improve the facilities provided. 2. Some recreation facilities can be provided to the employees. 3. Transport facilities can be improved still further so that all the employees are benefited, because only about 40% of the employees are satisfied by the transport facilities provided. 4. The beneficial rate of the loan facilities has a great depression due to the increase of interest more than 5% for some purposes, this can be considered by the industry so that the beneficial rate of the loan facilities would be increased.

5. the working environment can be more facilated as only 40% of the employees are satisfied by the environment that prevails. GOVERNMENT SATISFACTION: The norms and the regularities followed by the concern lie under the rules and regulations of the government. More than that the facilities provided by the concern to the employees result in the increase of production hence it results in low cost and more reach ability. These facts by the normally increase the income obtained to the government. Hence this beneficial measure not only supports a certain set of people but also plays a great role in the public welfare. CONCLUSION A satisfied employee is the key factor, who acts as the organizations ladder for success. Satisfaction may relate to two aspects i.e. Job Related and facilities oriented. Any organization must see to it that both these aspects are provided by it so that its employees are fully satisfied and that they join hands with management, so that they whole heartedly march forward in achieving the organizations objective.

APPENDIX I BIBLIOGRAPHY BOOKS

1.

P.Saravanavel, Research Methodology, Fourth Edition , 1992 Kitab Mahal Allahabad.

2.

L.M.Prasad, Organisational Behaviour, Third Edition, 2000, Sultan Chand & Sons, New Delhi. APPENDIX II

A STUDY ON THE WELFARE MEASURES PROVIDED BY SCHWING STETTER Dear Sir/Madam, I wish to introduce myself as Karthikeyan.C a second year student of SRM DEEMED UNIVERSITY.. As a part of my curriculum I have embarked on studying the Welfare measure in SCHWING STETTER. Towards this I have prepared a questionnaire which deals with the various welfare measures provided here and I request you to kindly fill in the same. It is ensured that the information provided by you will be kept absolutely confidential, it will be used only for academic purpose. Thanking you in advance Yours sincerely, Karthikeyan.C QUESTIONNAIRE Personal Details : Position [ ] Staff 1 [ ] Ph.D [ ] Post graduate [ ] Under graduate [ ] Officer Age: -1 -2 -3 Educational qualification :

[ ] Diploma [ ] Others Length of service : [ ] < 15 [ ] 6 10

-4 -5 [ ] 16 20 [ ] 21 & above

1. The concern is very much keen about the welfare measures and has provided a lots of such facilities. How do you feel about it? (a) (c) Highly satisfied Neither satisfied (b) Satisfied (d) Dissatisfied

2. Are you aware of the various medical facilities provided by SCHWING STETTER? (a) Yes Once Normal medical scheme Special medical scheme 4. How satisfied are you with the following medical facilities provided by SCHWING STETTER. Facilities Reimbursement of medical expenses Reimbursement of spectacles Medical center facilities Group personnel accident insurance scheme 5. Are you satisfied with the transport facilities provided by the concern? (a) (c) Highly satisfied Neither satisfied nor satisfied (b) Satisfied (d) Dissatisfied Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied (b) No 2 3 times 3-4 times >5 times Nil 3. Frequency of your medical claims during the last calendar year

(e)

Highly dissatisfied

6.How satisfied are you with the physical working environment ? Neither satisfied nor dissatisfied

Very satisfied House keeping Working space Temperature Lift service Quality of drinking water Rest rooms Ventilation

Satisfied

Dissatisfied

Very dissatisfied

7. Do you support the issue of uniforms to employees? (a) Yes (b) No

8. Indicate your overall satisfaction with the uniform provided by the company? Neither satisfied nor dissatisfied

Facilities Quality of uniform No.of sets Shoes

Very satisfied

Satisfied

Dissatisfied

Very dissatisfied

9. Have you utilized canteen service?

(a) Yes

(b) No

10. How far are you satisfied with the canteen facilities? Neither satisfied nor dissatisfied

Facilities Quality Quantity of food Variety Availability of food Cost Timings

Very satisfied

Satisfied

Dissatisfied

Very dissatisfied

11. Have you visited / purchased from cooperative store in the past one year? (a) Yes (b) No

12. What kind of loans are you offered with from your concern. [] educational [] medical [] house loans [] loans with heavy interest [] loans without interest. 13. Have you visited the SCHWING STETTER employee training camps the past one year and comment on your trainer committees? (a) Yes (b) No

14.Are you satisfied with the loan facilities Very satisfied Neither satisfied nor Very dissatisfied

Facilities

Satisfied

Dissatisfied

dissatisfied Medical loans Educational loans House loans Other loans 15. Overall suggestions regarding the welfare measures by SCHWING STETTER (Please give your valuable comments on the employee satisfactions all over your concern, with their departments of working with some comparative overall ratios) Thank you LIST OF TABLES

TABLE. NO. 1

PARTICULARS Satisfactory Results of the Welfare Measures Provided by the Concern.

PAGE NO.

Awareness of the various Medical Benefits provided by the SCHWING STETTER.

The Frequency of the Employees Usage of the Medical Facilities

4 5 6 7 8

Overall satisfaction of the medical facilities provided. Satisfaction with the Transport Facilities offered. Overall Satisfaction with Physical Working Environment Issue of Uniforms to Employees Satisfaction Level for Uniform Provided by SCHWING STETTER.

Awareness of Utilization of Canteen Service

10 11

Level of Satisfaction with regard to Canteen Facilities Visiting/Purchased from Co-operative Store in the past one year.

12 13 14

The usage of various Loans provided by the Concern. Satisfaction with the loan facilities provided by the company Visited the SCHWING STETTER employee training committed in the past one year.

15.

Overall satisfaction of the Employee under all the Departments of the Concern. LIST OF CHARTS

TABLE. NO. 1

PARTICULARS Satisfactory Results of the Welfare Measures Provided by the Concern.

PAGE NO.

Awareness of the various Medical Benefits provided by the SCHWING STETTER.

The Frequency of the Employees Usage of the Medical Facilities

4 5 6 7 8

Overall satisfaction of the medical facilities provided. Satisfaction with the Transport Facilities offered. Overall Satisfaction with Physical Working Environment Issue of Uniforms to Employees Satisfaction Level for Uniform Provided by SCHWING STETTER.

9 10 11

Awareness of Utilization of Canteen Service Level of Satisfaction with regard to Canteen Facilities Visiting/Purchased from Co-operative Store in the past one year.

12

The usage of various Loans provided by the Concern.

13 14

Satisfaction with the loan facilities provided by the company Visited the SCHWING STETTER employee training comittee in the past one year.

15.

Overall satisfaction of the Employees