TENANTS PANEL MEMBERS

We are your tenants representatives and always happy to hear from the tenants and leaseholders of Waverley Jane Rawlings Chairman Brian Ekins Vice Chairman Christine North Finance officer Kathleen Hall Secretary George Merrony Joy Rayner Ralph Anwar Ivan Keemar Sue Francis Smith David Jackson Ann Powis Samantha Johnson Rosie Fargus Ewhurst & All areas Farncombe and Godalming Witley Bramley Farncombe Alfold and Dunsfold Farnham Haslemere Cranleigh Farnham Milford Ockford Ridge and Aarons Hill Farncombe 01483 276474 01483 416852 01428 684341 01483 898265 07941 676221 01403 751620 01252 722606 01428 652451 01483 267501 01252 714407 01483 410117 07934 460120 07745 955966

Tenants Of Waverley N ews

Welcome to the first edition of our Newsletter with its new name and colours, I hope you enjoy reading it. The panel and myself have spent many hours on this and I am very pleased to tell you that having asked for many quotes we finally settled on a new printing company called Blueprint. This has allowed us to make some excellent savings, printed on an improved quality of paper and we are delighted to work with a local company. I would like to take this opportunity to thank all at Blueprint for all their help and patience. If you have a computer we are currently updating our web page, so that you have more information

Issue 1 winter

FARNHAM GODALMING MILFORD CRANLEIGH

HASLEMERE

This newsletter is produced by tenants for tenants, and therefore may not always reflect the views of the Council. Your comments, letters, suggestions for articles are always welcome.

CHAIRMANS REPORT
that is easier to find. I am very pleased to say we have some new members for the panel, this is really good news it is always nice to get more input to our housing service. As a panel we have decided to move some of our meetings out of the council offices at The Burys and on the back of this newsletter you will find the dates and venues all tenants and leaseholder of Waverley are welcome to attend any of the meetings in fact by taking them out across the borough we are hoping to encourage more tenants to attend and get involved. The panel are very pleased that we now have our tenant involvement officer Jeanette Arnold.This support has enabled us to become more structured and therefore we have created an action plan of work that which we wish to achieve over the up and coming year. I hope you all have a very Happy New Year. Jane Rawlings Chair Waverley Tenants Panel

DATES AND VENUES FOR FUTURE MEETINGS

Staff from repairs and maintenance will attending all of these meetings MONDAY MONDAY MONDAY 14th MARCH 2011 23rd MAY 2011 18th JULY 2011 6.45pm 6.45pm 6.45pm
HASLEWEY COMMUNITY CENTRE HASLEMERE AGM THE BURYS GODALMING HADRIANS COMMUNITY ROOM, ROMAN WAY FARNHAM

MONDAY

17th OCTOBER 2011 6.45pm

All Tenants and Leaseholders are welcome to attend any of the meetings above. We are always looking for new members. If you would like to join The Tenants Panel. Please Contact: see below

COMMUNITY CLEAN UP DAYS

There have been three community clean up days recently, which the Tenants Panel have been to and helped out. These were great, the local Police Officers, Waverley Staff, Councillors all got involved it was fantastic to see all the young and older residents all working to clean up there communities by litter picking and other activities. I have never seen so many washing machines fridges and even a piano I must say the employees from Veolia worked very hard.

ARTS CENTRE CRANLEIGH

If you need transport for any of these meetings please contact: JANE RAWLINGS: 01483 276474 JEANETTE ARNOLD: 01483 523196 EMAIL: jane.rawlings@waverley.gov.uk EMAIL: jeanette.arnold@waverley.gov.uk

Featuring...
FARNHAM GODALMING MILFORD CRANLEIGH

In this newsletter...

Chairmans Report DIY Day Dates for future meetings

HASLEMERE

FARNHAM

EMPTY PROPERTIES
The Tenants Panel continue to inspect the empty properties before new tenants move in. Jane (the Chair) and Brian (Vice Chair) recently visited Portsmouth City Council to see how they hand over the properties to new tenants, and were quite shocked at the state of the homes they hand over. On inspection of our properties generally they reach the agreed Waverley standard, but sometimes issues arise regarding the cleanliness. The panel feel if someone is paid to clean the properties after workmen have finished, then it should always meet the required standard, otherwise the contract needs to be reviewed.

SHELTERED UNITS VISITS

The panel are continuing with their visits to the sheltered units.We would like to thank the residents and the staff who have continued to make us welcome. When doing these visits we pick up issues that the tenants may have, we always try hard to resolve these queries, unfortunately on occasions requests are impossible for a number of reasons but we will always endeavour to do our best. We have recently been to Riverside Court in Farnham for a coffee morning, they were celebrating their 25th Birthday, Sir Harry Secombe opened Riverside Court 25years ago. Mrs Burge was working there the day it was opened and she retired at the grand age of 80 years old and is now a very happy resident of Riverside Court. Another

GODALMING MILFORD CRANLEIGH

HASLEMERE

CENSUS 2011
Helping Waverley Borough Council take shape as the 2011 Census approaches. On Sunday 27th March residents in Waverley will take part in the nations biggest survey, as the Office for National Statistics (ONS) carries out the 2011 Census in England and Wales. Every ten years a census takes a numerical snapshot on a single date to gain an accurate picture of the population. The census statistics that are produced help Waverley and Surrey County Council to correctly target funding to public services from leisure centres to schools and hospitals. Thats why its crucial that all residents take part so the population estimate is as accurate as possible (and its compulsory). By completing the Census you will be playing your part in helping tomorrow take shape in your community. Your personal information is protected by law, securely protected, kept confidential for 100 years and not shared with anyone (including local and central government) The 2011 Census doesnt want anyone to fall behind so there is a wide range of help options available such as language guidance booklets, large print format, Text Relay and census field staff on hand, as well as online help and telephone call centres. More information about the 2011 Census can be found at: www.census.gov.uk and the temporary jobs being created at www.censusjobs.co.uk

resident Mrs Bland celebrated her 103 Birthday on Christmas Day we all wish her well and hope she had a wonderful birthday.The panel members had a very enjoyable morning as the residents celebrated with cake and a glass of wine.

WAVERLEY VERSUS THE FOXES

There was a circular concrete litterbin in Roke Lane, Witley by the side of the telephone box. Despite being emptied by Waverley on a regular basis, the bin was often targeted by foxes. With a little encouragement from the Tenants Panel, Waverley Borough Council have since provided a letterbox style bin and as a result villagers no longer have to clear up the verges! But a big THANK YOU to all that went out with latex gloves ready for action.

COMMUNITY ROOMS
The Tenants Panel have been involved with the Tenants consultation that has been taking place in the Borough. A lot has been learned from these meeting, which are now in the process of being looked at, following the results of the tenants survey and discussions. We can assure all tenants that NO decision has been taken on any closures. Solutions need to be found so that these community rooms do not continue to make a loss, as we need to make them viable. Some community rooms may have to close, but all of the Tenants suggestions are being taken on board so that a sensible solution can be made that is why the consultation has taken place.

THE RESULTS TENANTS PANEL 1 FOXES 0

DIY DAY
Some Tenants and panel members attended the DIY day at Blunden Court in Bramley, everyone who got involved had a really good time learning how to hang wallpaper, putting up shelves and bricklaying this was arranged by MITIE our contractors so a big thank you to everyone who came along. If you would like to get involved in the next DIY day. Please contact Jeanette Arnold on: 01483 523196 or email: jeanette.Arnold@waverley.gov.uk

MAINTANENCE FOCUS GROUP

Recently some focus groups were held for tenants whom had recently had Mitie in to do a repair in their home. These were very good and we were able to meet with many tenants who had not attended meetings with the Housing Staff before so lots of new faces it was great to see more tenants getting involved some had good stories to tell and some not so good. I am sure everything that the officers took away with them will have now been dealt with, so thank you to all of those tenants who attended.