356

TO:
THROUGH:
DATE:
SUBJECT:
CITY OF CARMEL-BY-THE-SEA
STAFF REPORT
MAYOR BURNETT AND COUNCIL MEMBERS
JASON STILWELL, CITY ADMINISTRATOR
2 APRIL 2013
RECEIVE AN UPDATE ON THE WASTE MANAGEMENT
FRANCHISE AGREEMENT SCORECARD AND
COMMUNITY SURVEY
RECOMMENDED MOTION
Receive an update on the Waste Management Franchise Agreement Scorecard and
provide direction regarding questions for a community survey.
BACKGROUND
USA Waste of California, Inc. dba Carmel Marina Corporation (CMC), also known as
Waste Management, performs trash and recycling collection in the City of Carmel-by-
the-Sea through an exclusive franchise agreement. A scorecard has been developed to
monitor compliance with provisions of the franchise agreement, which is presented
quarterly to Council for review and discussion.
As part of this quarter's update, Waste Management will be providing a brief
demonstration of the Big Belly Solar Compactors, which have been installed at Ocean
Avenue. These compactors use real-time data to let Waste Management know when the
units are full and need to be emptied. The technology will become operational this
quarter, allowing Waste Management to measure the amount of trash and recycled
materials currently generated, prior to the summer season. This assessment will be
ongoing and help determine the frequency and timing of providing service at the beach.
It will also serve as a pilot in determining if this type of compactor may be useful at other
locations within the City. Waste Management is collaborating with the City to assess the
current levels of trash generated at various City trash can locations.
In January, the Council authorized staff to work with Waste Management to develop a
community survey to assess current trash and recycling services and to help identify the
need for other services in the future. This survey will provide data that will be used by
the City to monitor Waste Management's compliance with current services as well as to
develop the new franchise agreement. As the survey will be mailed to current Waste
Management customers in mid-April, Council has the option to use the survey to gamer
input on other City services and goals. Survey questions may be added, deleted or
modified based upon Council direction, noting that the overall length of the survey will
affect the ease of administration and the response rate.
357
FISCAL IMP ACT
There is no fiscal impact associated with receiving the updated scorecard.
ATTACHMENTS
Draft Community Survey
April2013 Scorecard
358
Draft- Carmel-by-the-Sea Survey Questions
Thank you in advance for completing this questionnaire. Your response will ensure that
Waste Management is able to provide the best trash and recycle services possible to the
residents of Carmel-by-the-Sea. When you have finished, please mail it in the enclosed
envelope.
Please circle the response that best describes your answer. All answers are kept confidential.
Looking at the many services that are provided to neighborhoods and residents ...
Ql. How would you rate the quality of the trash, recycling and yard waste collection and
hauling services that are provided to you by Waste Management? Would you generally rate
Waste Management as excellent, good, fair, or poor?
Excellent
Good
Fair
Poor
Unsure/No Answer
Comments: ____________________________ _
Q2. Do you agree or disagree that the employees of Waste Management who provide
collection services to your area are generally polite and courteous?
Agree
Disagree
Unsure/No Answer
Comments: ____________________________ _
Q3. In addition to your current collection service by Waste Management, how often do you
use the Monterey Regional Waste Management District landfill in Marina?
Weekly
Monthly
Quarterly
Semi Annually
Annually
Never
Other: _____________________________________________________ _
1
359
Q4. Do you agree or disagree that Waste Management is reliable and does a good job of
picking up trash, recycling and yard waste on the scheduled days?
Agree
Disagree
Unsure/No Answer
Comments: ____________________________ _
QS. Are you aware that your services include "back-yard" collection in which your trash,
recycling and yard waste drivers will roll out your carts to the truck and return them where
they found them?
Very
Somewhat
Not Very
Not at All
Unsure/No Answer
Comments: ____________________________ _
Q6. Thinking about the future of Carmel-by-the-Sea, how important is each item below?
Please rank the following in order of importance to you. (1 most important to 9 least
important)
Clean Beaches
Special Events
Food Scrap Compost Collection
Clean Air
Street Sweeping
Roadway Litter
E-waste Collection
Household Hazardous Waste and Battery Collection
Community Gardens
Other: _________________________________________________________ _
2
360
Q7. For each one of the public services below, please tell us if you think there is a great
need for additional funding, some need, a little need or no real need for additional funding.
Street Sweeping
Great need
Some need
Little need
No need
Litter /illegal dumping abatement
Great need
Some need
Little need
No need
Public infrastructure
Great need
Some need
Little need
No need
Comments: ____________________________ _
Q8 Of the four highest priorities for Carmel-by-the-Sea, which is the most important to you?
Rank 1-4 or Select 1?
Community Character
Organizational Effectiveness
Long Term Vitality
Fiscal Stability
Comments: ____________________________ _
Q9 Are there other services that you would like provided or enhanced?
Tree Watering
More Frequent Portable Restroom Cleaning (currently serviced once a day)
Street Sweeping
Cigarette Butts on the Beach (shark bait cigarette receptacles)
Sidewalk Cleaning
Charcoal on the Beach/Fire Baskets
Other: ____________________________ _
Q10 Are you aware of the two Waste Management Trash and Recycle Solar Compactors
powered by Big Belly located on Ocean Avenue and Scenic? They communicate
electronically with Waste Management when service is needed.
Aware
Not aware
Comments: ____________________________ _
3
361
Q11 Would you like to see more Waste Management Trash and Recycle Solar Compactors
powered by Big Belly in public spaces to tackle waste & recycling, save fuel and reduce the
carbon footprint?
Yes
No
Unaware/No answer
Comments: ____________________________ _
Q12 Should the garbage cans located throughout the commercial area include recycling?
Yes
No
Unsure/No Answer
Comments: _____________________ ____; ______ _
Q13 Are you aware that commercial businesses can now participate in the collection of
their food scraps for composting and renewable energy generation?
Aware
Unaware
Comments: ____________________________ _
Q14 Would you like to see more community education on recycling, food scrap composting
or both?
Yes
No
Unsure/No Answer
Comments: ______ _ _ _ _________ __________ _
Q15 As part of Waste Management's community partnership with Carmel-by-the-Sea, we
provide the following services. Please rank the following in order of importance to you. (1-
most important to 5 -least important)
Funding for Youth and Adult community organizations, and projects.
Beach ATV for public safety and emergency
Backyard services for residents
Purchase of Mitts for Mutts
Restroom cleaning
Compost Bins upon customer request
4
362
Citywide E-Waste Event
Specialty pickup at select locations including Sunset Center, Forest and Pac Rep Theaters
Other: ________________________________________________________ _
Q16 Waste Management is not just a service provider, we are committed to the partnership
we have with Carmel-by-the-Sea. Are there other public service projects that you would
like to see Waste Management and the City explore providing? Please list.
5
3
6
3
Waste Management Scorecard, Apri12013
3
6
4
Waste Management Scorecard, April 2013
3
6
5
Waste Management Scorecard, April 2013
3
6
6
Waste Management Scorecard, Apri l 2013
ABOVE AND BEYOND: CARMEL-BY-THE-SEA - WASTE MANAGEMENT FRANCHISE AGREEMENT
Item/ Activity
Responsible
Frequency of Completion Comments Compliant
Party
Port-o-Let services provided 7 days a week, beyond
A
Port-O-Let WM 7x Week the Yes
10+ tons collected, funds generated donated to
B
E-Waste Event WM Carmel Hilton Bialek Habitat. Yes
Providing support to the City and applicable
commercial and multi-family to comply with the new
c
AB-341 WM mandatory recycling law. Yes
I Sponsored Bag-It screening, promoting awareness
0
Bag-It Screemng WM of plastic use and recycling. Yes
*Pac Rep Theater renovation; donated dumpsters
for Phase 1 and contributed $500 for Phase 2.
*Residence; responded to city request to ass1st with
"
a hoarding situation and cleanup. Donated
Various additional dumpster and service dumpsters, pulls and driver overtime. Worked in
donations WM partnership with Rebuilding together. Yes
Provided beach can replacements beyond our
Beach Can Replacements WM agreed schedule. Yes
Workmg with Carmel Chamber and Sustainable
Carmel on food scrap recovery p1lot program rollout.
Upcoming newsletter announcement Site visits are
; Food Scrap Recovery Pilot WM underway, Cypress Inn (completed). Yes
----- --