Xcellon Institue.

A Report on the GVK- EMRI Industrial Vist. Place :- Naroda.

Submitted To:Dr. Renu Chaudhary.

By:Utsav Soni. M00118.

Xcellon Institue.

Xcellon Institue.

Date 10/10/12. Industrial Visit:- EMRI Headquarters GUJARAT STATE. Departure time:- 10:45 AM. We the students of the Xcellon Institutes got the opportunity to visit the state headquarters of the EMRI 108 service. We departed the campus @ 10:45 AM. In the bus of Claris. We reached there by travelling through city after 45 mins of travelling. As we reached there we went through the security check. We were welcomed by the staff over there; we had group photos on the entrance. We saw a LCD T.V welcoming us; we were delighted by seeing this big organisation also mad a special arrangement for us. We were divided in to group of two for the better communication with the staff and knowing the whole process. We were first taken to the ANANYA a lab for training the EMT (Emergency Medical Technician) and pilots of the 108 ambulance. We were astonished by seeing the dummy which are called Manikins of different kinds on which the EMTs get training. The people basically from the science background are being selected for the training at EMRI. They have a 45 days programme for training the EMTs. They crate the real time situation and train the EMTs according to it. The Manikins are very advance and will tell you that if wrong treatment is going on the dummys. The trainers give the EMTs the training for very basic and very complex situations. The Manikin of pregnant women are also kept to train the EMTs for delivering the baby correctly. They are trained for people having breathing problem, heart problem etc. They are being taught to how to give artificial oxygen through simulators to the patient. They are especially for handling the heart patience. The is a very small advanced defibrillator machine of PHILLIPS company. Which is very enough to give the required amount of shocks to the person who has got the heart attack. In the ANANYA room we were also been displayed different types of the stretchers. They had three different type of the stretchers. Spine board. Scoop Stretcher. Bed sheet Stretchers.

Spine Board:- This is the special stretcher for the person who gets hurt in the spinal area, or in the neck. Scoop stretcher:- This type of Stretcher is used when the patient body is scattered and difficult to collect the body parts.

Xcellon Institue.

Xcellon Institue.

Bed sheet stretcher:- This type of the stretcher is used for fetching the people from the bed to the stretcher. EMTs are trained how to pinch the needle into the humans body for transferring the blood in the times of emergencies. They every year change the skin of the manikin for accurate training of the EMTs. There are various essential drugs that are kept in the ambulance to give the treatment till the patient reaches the hospital. Then we were headed to the administration department where the staff runs the and keeps the data of all the records of all the 32 lakh cases handled. The track the report on the basis of unique identification number. This servie is so fast that if we give the identification number, year & month of the case. They can supply us the record within 5 to 7 mins. This where the efficient management shows up in the organisation, that directly reflects the image of the company. The working model of the EMRI is as follows.

When the call come the centre the following process.

Xcellon Institue.

Xcellon Institue.

Call

Communication officer.

Serious call.

Non serious call

Deatils taken and foreworded to the DO.

Restricted here.

call the EMT's and will connet the person directly to the caller.

After 48 hours the feedback of the person is taken.

Data of the august month and overall data.:Monthly Record No. of PCR Received No. of Services Critical Life Saved Deliver in Ambulances On 108 Total Deliver August 2012 65180 14243 9905 6897 487 263 750 Launched till Date 3235375 487765 385014 207749 22482 9302 31784

IT section:We were also been acknowledged how does the whole IT department works.

Xcellon Institue.

Xcellon Institue.

Mr Rajesh Patel the departmental head guided us through the journey of whole the process. We saw the server room and he told the following things. The server can handle 300 calls at a time. The sever is capable of handling 1,00,000 calls a day. The CTI technology is used. (Computer Telephone Integrate ) There is a special program developed for this whole process. Every details of the caller and the conversation is being recoded and conserved here. A unique case ID is generated by the computer itself as the call comes. There Approx. 4.3 corer call recordings. There are in total 35 servers

After visiting the PCR department we were directed to the conference room and over there we saw the small documentary on the EMRI 108 service. We acknowledge that there are in total 506 ambulances in Gujarat state and EMRI works in 12 states of India including of Andhra Pradesh, Uttarakhand, Goa, Tamil Nadu, Karnataka, Assam, Meghalaya, Madhya Pradesh, Himachal Pradesh, Chhattisgarh, Uttar Pradesh and 2 Union Territories Dadra & Nagar Haveli and Daman & Diu. Its a 24 X 7 emergency service. And its calling service are toll free from any mobile of any network. They have tie up with TRAI for free calling on 108 number. The number 108 is also scientifically derived. A. 1-0-8 is a technologically acceptable number enabling the processing of calls to occur faster B. 1-0-8 functions effectively as a user friendly number because during a crisis situation the eye automatically searches the first digit on the number pad which is 1 and then moves downward to find 0.This is the exact order in which 1-0-8 is being laced. C. 1-0-8 is a primordial number resonating across countries, cultures, religions and is also a prime number to astrologers, astronomers, linguists and mathematicians. D. 1-0-8 beads of a rosary for 108 incantations is a namajapa of a Personal God. E. Krishna is said to have danced with 108 Gopis the ecstatic Raasa Leela on moon lit nights in Brindavan. F. Cosmic Dancer Lord Natraja danced the 108 karanas or momentory freezes. G. The diameter of the sun is 108 times the diameter of the earth. H. The number 108 is used in Islam to refer to God.

Xcellon Institue.

Xcellon Institue.

I. In the Jain religion , 108 are the combined virtues of five categories of holy ones, including 12, 8, 36, 25 and 27 virtues respectively. Then at the end we were shown the real ambulance and the equipments inside it.

There are two type of the ambulance ASL and BSL. ASL means the Advance Ambulance and BSL means the Basic Ambulance. The main difference is only the compact ECG machine inside the ambulance. In the end of the visit we were been given a Magazine of the EMRI which is published monthly as token. We also visited the van which is specially designed for the taking the new bron baby and mother safely to the native place form the hospital this programme name is given as KHIL KHILAHAT. We returned to the Xcellon campus by the 3.00 PM. We learned many thing from them and we can say that the EMRI is doing the wonderful service.

Xcellon Institue.