Training

NetworkInfrastructureStaff
RonSkutnick,Director LisaNotarianni,BusinessManagerTelecomServices TimMeade,NetworkAdministrator SteveGilbody,NetworkAdministrator CalvinKrzywiec,NetworkEngineer MarkFischetti,NetworkTechnician

YourNewVoIPPhones

Centrexvs.CiscoVoIP
Centrex
VerizonManagedourCentrexphonesandwehadlimitedcontrol Wehadtowait57businessdaystoinstallnewtelephonelines Wehadlimitedcontroloverfeaturechangesandhadtowaitfor

Verizontomakesomeofthem We W h haveourownvoice i mail ilsystemoncampusf forC Centrexk knownas Octel(voicemailaccessnumber=x5960or(570)9415960) willstill beinserviceuntilentirecampusisconvertedtoVoIP

Centrexvs vs.VoIP(continued)
VoIP Why?
WehavefullcontroloverVoIPphones CostSavingsandmorefeatures Newphonelinescanbeinstalledandchangescanbedone

immediately i di t l WehaveanewvoicemailsystemforourVoIPsystemcalledUnity (voicemailaccessnumber=x2450or(570)9412450) Con:ReliesupontheCampusNetworkforpower ifpowerfails only 20minutebackupavailable however,wedohaveredundant componentsinclosetssoifapieceofequipmentfailsyouwillnotlose service i Centrexhousephoneswillbeplacedorremainineverybuildingfor thisreasonincaseofemergencyifpowergoesoutforextendedperiod Usecell llphones h asanother h primaryresourcefor f emergencypurposes

BasicPhonefeatures/functions
o eButtons utto s( a dkeys): eys): Phone (Hard
MessagesButton TakesyoudirectlytoUnityVoiceMail

ToReachUnityVoiceMailyoumayalsodialx2450fromcampusor (570)9412450fromoffcampus. ViewMissedCalls,PlacedCalls,ReceivedCallsandCorporateDirectory IMPORTANT:Sinceweliveinanareathatdoesnotrequire q 10digit g dialingyoucannotusetheDialfeatureforunlessitisa4digit extension Notinuseatthis h time Providesdetailedhelponanyphonekeyorfeature

DirectoriesButton

ServicesButton

?Button

Settings S i B Button(Under ( UserPreferenceshereyoucanchangeyourring

tones)

BasicPhonefeatures/functions
PhoneButtonsandSoftKeys

Atthebottomofyourphonedisplayyouwillsee4buttons Foreachactiononthephone,thereisaseparatesetofSoft Keysthatwillappearabovethesebuttons

BasicPhonefeatures/functions
(Continued)
SomeinfoonSoftKeys:

Redial redialslastnumber CFwdAll willpromptyoutoenteranumberor youcanpresstheMessages buttontosendallcallstovoicemail canonlycallforwardtoalocalnumber. Youcanonlycallforwardthetopbuttononyourphoneifyouhavemultiple buttons. NewCall automaticallywillgooffhookandyoucandial DND=DoNotDisturb ifyoupressthiskeyyouwillseeDoNotDisturbis activeonyourdisplay.TodeactivatepickuphandsetandpressDNDonce and hangup.Callerswillhearyourphoneringandyourbuttonwilllightbutnotring. Callerwillthengotovoicemailifyouhaveavoicemailbox. iDivert =ImmediateDivertPressthisbuttontosendonlytheincomingcallto voicemail A Answer Press P t toansweri incoming i call llonspeakerphone k h Hold Placesacallonhold(Resumeconnectsyoubacktocaller) EndCall Endsthecall Transfer LikeFlashEXCEPT C y youMUST U press p Transferagain g toput p callthrough g More moremenuswhenonacall Confrn Conferencecall(3waycalling) Resume continuewithcallplacedonholdorduringtransfer(GoeswithHold)

BasicPhonefeatures/functions
(Continued)
Totransferacalltosomeoneelse

Whenacallcomesinandyouwanttotransferthecalltosomeoneelse:

PressTransfer callerisplacedonhold

PressButtonofpersonyouwanttotransfertoordialthenumberorextension ofwhereyouwanttotransferto callercannothearyourconversationswith them If thatp persondoesnotwantthecallp pressEndCalltoendthecallwiththem andthenpressresumetogobacktothecallerandeithertakeamessageor transfertovoicemail If thatpersondoeswantthecallpressTransferagain Totransferacalltovoicemail PressTransferSoftKey PressMessagesButton Press# Enter4digitextensionof personsvoicemailyouwanttotransferto PressTransferagainandcallerwillgototheirvoicemail

DirectoriesButton
PressDirectoriesButton(UseTogglebuttontomovethroughchoices)
MissedCalls

Showscallsthatwerenotanswered ReceivedCalls Showslast100receivedcalls PlacedCalls Showslast100placedcalls IntercomHistory NotUsed PersonalDirectory y Notusedatthistime CorporateDirectory ShowseveryoneonVoIP ifyournumberislisted hereandyouwouldlikeitkeptprivateIcanchangeit.

VolumeandToggleButtons
Usetheovaltogglebuttontomovebetweencallson

yourscreen.You Y mayhave h afew f calls ll onhold h ldonone lineandneedtomovebetweenthem.

Volumebuttonisusedtochangesettingofhowloud

incomingringisandhandsetvolumeaswell.Youwill needtopressSaveSoftKeyifyouwanttochangethe settingtobestored.

( i Voice i Mail) il) MessagesButton(Unity

TosetupvoicemailonVoIPsystemfromyourVoIP

phone:

Pressth P thephone h li linebutton b tt th that tyouneed dt toset tupvoice i mail il greetingon PresstheMessagesbutton YouwillhearthesystemsayEnteryourpasswordfollowedby pound(#) Enter

1111. Alltemporarypasswordsare1111.

YouwillhearWelcome WelcometoCiscoUnifiedCommunications Communications. Followthesystemanditwillwalkyouthroughsetup If youhaveanyproblemspleasecontactus wehavefull control t lof fsystem. t

UnityVoiceMail(Continued)
TosetupvoicemailonVoIPsystemfromaphone

outsideofcampus:

Dial Di l9412450 ThesystemwillsayEnteryourIDfollowedbypound(#) Enteryour4digitextensionandthe#key Enteryourpassword Enteryourtemporarypassword1111andthe#key YouwillhearWelcome WelcometoCiscoUnifiedCommunications Communications. Followthesystemanditwillwalkyouthoroughsetup If youhaveanyproblemspleasecontactme wehavefull control t lof fsystem t

UnityVoiceMail(continued)
NewFeature InsteadofStutteredDialTone,ifyouhaveamessageyouwill havearedlightonyourhandsetand ablinkingenvelopenexttothenumberon thephonewiththemessage

ToRetrieveMessagesfromyourVoIPPhone:

Pickuponthelinewiththevoicemail PresstheMessagesButton Enterthepassword

IMPORTANTCHANGE BeCareful: Press P 1to t Listen Li t Press2toSave(was9or339) Press3toDelete(was7or337)

Remember tolistentomessageswhileoffcampusdial

9412450,enteryour4digitmailboxfollowedbypoundand yourpassword Deletedmessageswillbesavedfor15days

FAQs VoiceMailFAQ s
Whatisthedifferencebetweenmyoldvoicemailandmynew

voicemail? Wehavetwovoicemailsystems.TheoldsystemiscalledOctelandstill existsbutisusedforCentrexonly.Youwoulddialx5960orfromoff campus9415960toaccessit. it ThenewsystemiscalledUnityandisusedforVoIPVoiceMail.Youwill dialx2450orfromoffcampus9412450toaccessit. Y will You illseeared dlight li htlitand dablinking bli ki envelope l icon i next tto t the th numberwithvoicemailwhenyouhaveamessageinsteadofstuttered dialtone. Willmyold ldvoice i mailbox ilb still tillbe b available? il bl ? YoumayhavevoicemailmessagessavedonOctel.Youcanstillaccess thosevoicemailmessages.Thosemailboxeswillbedeletedwithina month thafter ft youconvert tfrom f C Centrex t to t VoIP. V IP Access A that th tvoice i mail ilas youusedto dialx5960.

VoIP Voice Mail Key Map

When calling from your VoIP Phone - press the messages button for the line you want to access the voice mail for then enter your password followed by # ff campus dial the VoIP voice mail access number (570) ( ) 941When calling f from another phone or off 2450. Enter your ID followed by # (Last 4 digits of your phone number) then enter your password followed by # Initial temporary passwords are all 1111. The red light on your handset will be lit if you have a message and there will be a blinking envelope next to your phone number on your phone.

Before Listening To Messages

1 NewMessages
Old

While Listening to Message

1 PlayMessageorReplay Message 2 SaveMessage
3 DeleteMessage 4 SlowDownMessage

After Listening To Message

1 Replay/RepeatMessage 2 SaveMessage 3 DeleteMessage 5 ForwardMessageto another VoIPVoice Mailbox 6 SaveMessageasNew 7 Rewind3SecondsofLast Message 9 PropertiesofMessage (Time/Date) 0 Help # Repeatoptions * Exit

2 SendAMessage 3 ReviewOld Messages 4 SetUpOptions 0 Help # Repeatoptions * Exit

6 SpeedUpMessage 7 Rewind5seconds 8 PauseMessage/ResumePlaying 9 FastForward5seconds 0 Help # Repeatoptions

* Exit

CallerID
Forincomingcalls

YouwillseecallerIDaslongasthecallerallowsthatdatatobe passed. passed Yournumberwillbedisplayed p y onotherVoIPphones. p Ifyou y wantthatchangedtosomethingprivateorthemain departmentnumberpleaseplacearequestwiththeTech SupportCenteratx4357.

Foroutgoingcalls:

Makingacall
NochangesfromCentrexDialingPatterns

Dial4digitsforUniversityinternalcalls Dial9+7digitnumberforoutsidecalls Dial9+1+10digitnumberforlongdistancecalls Begintodialwithoutpickinguphandsetthenpressdial you willalsoseenumberspreviouslydialedandcanscrollto choose h and dpressdial di l PressspeakertogoOffHookandthendial Pickupanddial

Youcandialseveraldifferentways:

Receiving Call ece gaCa

UtilizetheCallerIDtoseewhoiscalling You line Y canget tupto t 99calls ll ononephone h li but b tIhave h

themainlinesprogrammedtoreceive4beforegoing tovoicemail Youwillseeadditionalcallscominginonthedisplay andyouwillhearabeepinyourear Usethetoggle(longarrowkeyinmiddleofphone)to choosewhichcallyouwanttoanswerorgobackto Calls ll from f Centrexand doutside d of fThe h Universitywill ll ringtwiceonyourphone CallsfromanotherVoIPphonewillringonceonyour phone

HowtoChangeRingTones
HowtochangeringtonesonyourVoIPPhone PresstheSettingsButton PressSelectforUserPreferences PressSelectforRings You can listen to ring choices by doing the following: Youcanlistentoringchoicesbydoingthefollowing: 1st chooseyourdefaultring: PressSelectonDefaultRing(25ringchoiceswillbedisplayed) PressPlaytohearring ArrowdownthrougheachchoiceandpressPlaytohear Whenyoufindwhichoneyouwouldlike,PressSelecttochooseyourDefaultRing Ifyouhaveotherlinesonyourphoneyouwouldliketochangetheringon,dothefollowing: PressExittogetbacktotheRingsmenu.YourDefaultringisshownfirstandeachlineonyourphoneis listedafterwards. Scroll through the lines and choose the ring you would like for each line Scrollthroughthelinesandchoosetheringyouwouldlikeforeachline. Note:Thereare7choicesforotherringsonotherlinesonyourphone notthefulllistof25. Arrowtothelineyouwanttochangetheringon. PressSelect ScrollthroughtheringsandpressPlaytoplaytherings PressSelecttochoosetheringyouwantforthatline S l h h f h l PressExittogetbacktoRingsmenuandscrolltonextline Continuethroughthesesteps

HowtoSetupanAlternate Greeting

Beforecalling,decideifyouwanttoturnyouralternategreetingonimmediatelyorifyouwanttotellitanInDateandtimeto turniton. DialUnityvoicemailaccessnumber9412450 EnteryourIDFollowedby# Enteryourpasswordfollowedby# Press4forSetupoptions Press1forgreetings YouwillhearYourcurrentgreetingisthestandardgreeting(itwillplaythegreeting) Press2toturnonyouralternategreeting Either Tosetanindatepress1 Forlatertodaypress0 Fortomorrow1 For2daysfromnow2andsoon Toenteramonthanddaypress9 E t th Enter themonth thasanumber b from f 112 Enterthedayasanumberfrom131 Enterthetimetotheminutethenpress# Forampress1forpmpress2 Itwillplayyourgreeting(defaultwillplay) Or ForNoindate2 Itwillplayyouralternategreeting(default) Torerecordthegreetingpress1 Recordandpress# Whenyoureturnyouwillneedtosetyourvoicemailbacktothestandardgreeting.Youwillnotneedtorerecordit. Dialvoicemailaccessnumber9412450 EnteryourIDandpassword Press4forsetupoptions Press1forGreetings Press2toturnoffalternategreeting

VoIPConferenceCalling g Instructions
Callthe1stparty Pressthemoresoftkey PressConfrnsoftkey thiswillautomaticallyplacecaller#1onhold Dial Di lthe th 2nd party t (Caller (C ll # #1cannot thear h yourconversat t ionuntilyoujointhecalls) PressConfrnsoftkeyandyouwillnowhavea3wayconferencecall Note:Toremoveacallerfromyourconferencecall: Pressthemoresoftkey Pressthemoresoftkeyagain PressConfListandwaitforafewsecondsforthelisttoshow Use U yourblue bl arrowbutton b tt to t moveto t the th highlighted hi hli ht dparty t youwant tto t remove PresstheRemovesoftkeytodisconnectthepartyyouhadhighlighted.Youwillstillbe

connectedwiththeotherparty.

Singlebuttonphone

2or6buttonPhone
1 Handset with Voice Mail indicator light. 2 Large LCD Display

3 Cisco Series Number ( (7940/7941/7960/7961) ) 4 Programmable g line appearances, pp , features and speed dials. 5 Foot stand button 6 Directory Button (Missed Calls, Received Calls, Placed Calls) 7 Info/Help button 8 Settings button 9 Speaker Phone button 10 Mute button 11 Headset button 12 Volume buttons 13 Services button (Personal and Corporate Directory) 14 Voice Mail button 15 Scroll Key 16 Dial Pad 17 Soft Keys (features and functions)

PhoneFAQs
IfthereisanetworkproblemwillIstillhavephoneservice?Ifthe

switchthatthedeviceispluggedintofailsthenyoueveryoneonthat switchwillhaveaproblem.Howeverwecanquicklyrestorethatservice becausewestoreredundantdevices. IfthepowergoesoutwillIstillhavephoneservice?Untilthebattery backupfails youwillcontinuetohaveserviceforabout20minutes. CanIhaveaCallPickup pGroup psoIcanp pickup psomeoneelsesringing g g phoneinsteadofwalkingtotheirdesk?Yes CanIparkacallsonooneelsecanpickitupfromhold?Yes thatis aspecial p request q CanIstillusemylongdistancecodetomakelongdistancecalls?We areworkingonthisforournewvoicemailsystem.

Questions or requests?
gySupport pp Centeratx4357 4357 CallTechnology Emailtechsupport@scranton.edu Refertothisdocumentonlineat www scranton edu/onr www.scranton.edu/onr clickonvoiceontheleft DocumentnameisVoIPusertraining g