PMP Examination Preparatory Course Topic: Professional Responsibility

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Professional Responsibility - Teasers

Scenario One of your Team Members is appearing for his Post Graduate Degree in Computer Applications from a leading institution in India through Correspondence. He is in his final semester and is expected to undertake a project and submit a project report in order to submit his degree. He has requested you to be his official mentor. He comes to you one day before the submission of his Project report is due and requests you to sign it. You go thru the material and discover to your surprise that he has used the business and technical ideas (even the programs) from the client project which you are heading. What would you as a Project Manager do in this case? A. Refuse to sign the report B. Ask him to use the concepts but give a different title to the project C. Report him to the leadership D. Sign the report as it is late but ask him to refrain the next time

PMP Workshop | Financial Services

All work described was performed by Capgemini or a Capgemini affiliate 2009 Capgemini - All rights reserved 1

Professional Responsibility - Teasers

Scenario One of your Team Members is on a staff augmentation assignment to the clients place onsite. His client manager asked him to move a fix to production by the evening. As this team member didnt have production deployment access rights, the client manager provided his ID and password and asked him to do the needful. This act was in violation of your company policy. However, this was not a strongly defined rule in the client organization. During a casual conversation with your team member three months later, you come to know what has passed. What would you do? A. Do nothing as it is too late and there werent any production issues which were reported B. Fire the team member C. Talk to the client manager and determine the facts D. Ask the client manager to regularize the event as a one time exception Subsequently what would you do?
PMP Workshop | Financial Services
All work described was performed by Capgemini or a Capgemini affiliate 2009 Capgemini - All rights reserved 2

Professional Responsibility - Teasers

Scenario You walk over to a team member and accidentally notice him exchanging information over E-mail about the internal affairs of another project with an associate who belongs to that project. As noticed from the CC list, it is clear that your team member wishes to spread this to his other friends. You ask the associate to A. Refrain from the act once and for all B. Take Disciplinary Action C. Bring this to the notice of the other Project Manager D. Do nothing as this doesnt impact your project How differently would you deal with if Internal affairs were to be reworded as problems?

PMP Workshop | Financial Services

All work described was performed by Capgemini or a Capgemini affiliate 2009 Capgemini - All rights reserved 3

Professional Responsibility - Teasers

Scenario You are at a customer location. The customer likes your work and gives you a gift before his team. You A. Accept the gift B. Decline the gift C. Recommend somebody else from the clients team for the gift D. Decide based on the monetary value of the gift What if the gift were an award instead?

PMP Workshop | Financial Services

All work described was performed by Capgemini or a Capgemini affiliate 2009 Capgemini - All rights reserved 4

Professional Responsibility - Teasers

Scenario You are at a customer location. The customer asks you to bring your organizations Quality Management System to his organization and implement it in the project also using your organizations forms and templates. This is to avoid the customer re-inventing the wheel. You A. Do as advised by the customer B. Consult your manager C. Do not agree to do as advised by the customer D. Mention that your organizations artifacts are proprietary and he needs to pay for the same E. Mention that your organizations artifacts are proprietary and you need to consult your leadership What if the customer were to ask you for bringing your organizations best practices instead of the QMS?
PMP Workshop | Financial Services
All work described was performed by Capgemini or a Capgemini affiliate 2009 Capgemini - All rights reserved 5

Professional Responsibility

Hot Topics Professionalism Individual Integrity

Contribute to PM Knowledge
Enhance Competencies
Ethics

Responsibility

PMP Workshop | Financial Services

All work described was performed by Capgemini or a Capgemini affiliate 2009 Capgemini - All rights reserved 6

Professional Responsibility Ensure individual integrity and professionalism

Accurately and completely represent information. Never lie, mask or conceal information Maintain company and client confidentiality Respect IP, copyrights and patents Dont fall prey to bribes Watch out for veiled bribes Do the right thing even when nobody is watching Respect law of the country in which you are working Co-operate with PMI on ethics and violations Report violations Do not put your needs before the projects Ensure that processes are followed
PMP Workshop | Financial Services
All work described was performed by Capgemini or a Capgemini affiliate 2009 Capgemini - All rights reserved 7

Professional Responsibility
Contribute to PM Knowledge base
Share knowledge Carry out research in the area of project management Publish papers Build the capabilities of colleagues Advance the profession

Enhance personal professional competence

Understand personal strengths and weaknesses Learn from best practices in the industry Plan your professional development By deciding to take the PMP exam you have taken a step in the right direction (Best practice in one of the organizations Managers forum where leadership from other companies were invited to talk)
PMP Workshop | Financial Services
All work described was performed by Capgemini or a Capgemini affiliate 2009 Capgemini - All rights reserved 8

Professional Responsibility Balance stakeholder interests

Identify all stakeholders upfront; Understand their needs Resolve stakeholder needs upfront Conduct interviews, brainstorming sessions; Use conflict resolution techniques Do not start the project without a project charter and preliminary scope statement When conflict comes up during a project, review the conflict vs the project charter, scope statement and the T-C-Q constraint (in other words also called the xxx constraint) Have the courage of your conviction to say No

PMP Workshop | Financial Services

All work described was performed by Capgemini or a Capgemini affiliate 2009 Capgemini - All rights reserved 9

Professional Responsibility Interact with all stakeholders in a professional manner:

Respect the needs of all groups working with you e.g. IT, Asset Management, People Processes, Staffing etc Respect the individual. Never make the individual lose face before others Own responsibility and never put the blame on your team Respect cultural differences Never speak in regional language (Agree?!!!!) Find out the preferred communication requirement of your stakeholders

Question : Is your team a stakeholder? Why?

PMP Workshop | Financial Services
All work described was performed by Capgemini or a Capgemini affiliate 2009 Capgemini - All rights reserved 10

Review Questions Time Review Questions

PMP Workshop | Financial Services

All work described was performed by Capgemini or a Capgemini affiliate 2009 Capgemini - All rights reserved 11

Thank You

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