Kuvempu University

Model Question paper for B.Sc(ITIM) Semester 6 Subject: Managing & Administering Small IT Setups Subject Code: BSIMS-61 _____________________________________________________________________

Model Question Paper Max Marks: 100 Part I Answer all Questions (1x25=25)

1) ICT stands for -------------2) Weiner is famous for which part of computer science? 3) SCM stands for -------------------4) CRM has modules like Contact Manager, Marketing encyclopedia and --------------5) In which sector SCM applications are used most? Manufacturing / Banking 6) Is customer issues are addressed using Supply chain management? (True / False) 7) List 2 major problems are addressed in Supply chain management? 8) Any information system automation is concerned with Information, material and ------------- flow? 9) Give an example of B2B e-Commerce transaction? 10) e-BAY is an example of -------------- e-Commerce? 11) Which attribute finds the problem complexity in terms of effort & time required to develop the product? (a) Cost (b) Duration (c) Project Size (d) Effort 12) Which part of IT systems is used for Middle level manager decision making? (MIS / ESS) 13) SME in industry terminology refers to --------------------14) List 2 problems that are addressed by ERP? 15) Differentiate between Data and Information? 16) Differentiate between Application and System software? 17) License management of soft ware/ hardware is addressed by? (SAM / SCM) 18) Which is the most popular network stack used in the world? (TCP-IP or Apple) 19) Which among them is not RUP? (a) Iterative (b) Architecture-centric (c) Use-case driven (d) Function-centric

20) Is "Call Center" is the same as "Service Desk"? (True / False) 21) What do you mean by "Incidents" in IT service? 22) List 2 deliverables of the release management? 23) PSP follows --------------- process predominantly? (CMM / ISO) 24) Some of the fundamental principles that support successful iterative development in Rational Unified Process are: (a) Stay focused on executable software (b) Baseline an executable architecture early on (c) Make quality a way of life, not an afterthought (d) All of the above 25) It is important to attack the major risks rather than business and technical risks first because: (a) If you dont they will attack you! (b) It is simpler to find them first (c) It doesnt matter if the minor risks are not identified (d) Business and technical risks are major risks Part-B (Answer 5x15 = 75 any 5 questions)

1) Discuss step-by-step procedure, on how a Project manager schedules the project activities? Discuss the organization of the Software Project Management Plan (SPMP) document for any software project of your choice? 2) Explain how RUP promotes the iterative development? List the different phases and workflows of the RUP? 3) Mention different processes of Configuration management? Enlist the scope of configuration management? Mention its benefits. 4) Why is Software Asset Management mandatory in industries? Explain different parts of SAM? Discuss the areas that the implementation of SAM results in savings? 5) With a work flow diagram, explain different components of SCM automation? Mention the SCM components for business integration? 6) Differentiate between Professional and Computer Ethics? What are the different Computer Crimes that can happen? How to control them? 7) Using the Management Information System explain the activity network diagram.