A PROJECT REPORT ON Recruitment and Selection in ICICI Bank Ltd.

SUBMITTED TO:PUNJAB TECHNICAL UNIVERSITY In the partial fulfillment of the requirements for the degree of MASTERS OF BUSINESS ADMINISTRATION SUBMITTED BY Mr. Gagandeep Singh Bedi MBA 4TH semester

DEPARTMENT OF BUSINESS MANAGEMENT DEVRAJ GROUPS TECHNICAL CAMPUS AFFILATED TO PUNJAB TECHNICAL UNIVERSITY, JALANDHAR (2011-2013)

DECLARATION
I GAGANDEEP SINGH BEDI hereby declare that the dissertation report entitled Recruitment and selection in ICICI Bank Ltd. submitted for the partial fulfilment of the degree of Masters in Business Administration from Punjab technical university is original document of mine and data provided is authentic and to the best of way of my knowledge.

Gagandeep Singh

ACKNOWLEDGEMENT
Any accomplishment requires the effort of many people and this work is no different. It has been my proud privilege to be attached to ICICI Bank Ltd., a highly professional bank with modern outlook. I feel immense pleasure to give the credit of my project work not only to one individual as this work is integrated effort of all those who are concerned with it. I want to thanks to all those individuals who guided me to move on the track. I would like to express my gratitude with deep sense of reverence to Mrs. Parveen Bala (H.O.D. of Management department) and Miss. Nitika Gupta. It would have been difficult to go through this project without their help. They not only help in collecting the data but also supported me with their valuable knowledge and experience in the successful completion of this project. GUIDANCE IS THE BEST IN THE WAY PROGRESS. I am also thankful to my friend who helped me a lot in the completion of this project.

Gagandeep Singh

PREFACE
With the rapid globalization of the Indian economy, enterprises are facing with ever changing competitive environment. Enterprises are adopting strategies aimed at developing competitive advantage based on enhanced customer value in terms of product differentiation, quality, speed, service and costs. . In the post liberalization era, with the deregulation of Indian economy, the financial service sector witnessing a complete metamorphosis and technology is playing a very significant role in this record. Over the last decade India has been one of the fastest adopters of information technology, particularly because of its capability to provide software solution to organizations around the world. The essential purpose of this project is to get an exposure and detailed outlook of the final research work regarding the core specialization. In the accomplishment of the degree I am submitting the project report on Recruitment and selection in ICICI Bank. Subject to the limitation of time efforts and resources every possible attempt has been made to study the problem deeply. The whole project is measured through the questionnaire, the data further analyzed and interpreted and the result was obtained. From a banks perspective, using the Internet is more efficient than using other distribution mediums because banks are looking for an increased customer base.

CONTENTS

CHAPTER NO. 1 1.1 1.2 2 2.1 3 4 5 6 6.1 7 8 9 10 11 12

CONTENTS Introductions about Company Organization chart SWOT analysis Introduction about project topic Need of study Objectives of study Review of literature Research Methodology Data analysis & interpretation Hypothesis testing Results & findings Suggestions & recommendations Limitations Conclusion Annexure Bibliography

PAGE NO. 7-22 23-24 25-26 27-43 44-45 46-47 48-53 54-58 59-70 71-73 74-75 76-77 78-79 80-81 82-85 86-88

CHAPTER -1

INTRODUCTION ABOUT

ICICI BANK

Type

Public

Traded as

BSE: 532174 NSE: ICICIBANK NYSE: IBN BSE SENSEX Constituent Banking, Financial services 1954

Industry Founded

Headquarters Mumbai, Maharashtra, India Area served Key people Worldwide Ms.Chanda Kochhar (MD & CEO) Credit cards, Consumer banking, corporate banking,finance and insurance,investment banking, mortgage loans, private banking, wealth management US$ 13.52 billion (2012)[1] US$ 2.117 billion (2012)[1]

Products

Revenue Operating income Profit Total assets Total equity Employees Website

US$ 1.597 billion (2012)[1] US$ 98.99 billion (2012)[1] US$ 12.62 billion (2012) 81,254 (2012)[1] www.icicibank.com

ICICI Bank Limited (NSE: ICICIBANK, BSE: 532174, NYSE: IBN) is an Indianfinancial services company headquartered in Mumbai, Maharashtra. It is the second largest bank in India by assets and third largest by market capitalization. It offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery channels and through its specialized subsidiaries in the areas of investment banking, life and non-life insurance, venture capital and asset management. The Bank has a network of 2,883 branches and 10021 ATM's in India, and has a presence in 19 countries, including India. The bank has subsidiaries in the United Kingdom, Russia, and Canada; branches in United States, Singapore, Bahrain, Hong Kong, Sri Lanka, Qatar and Dubai International Finance Centre; and representative offices in United Arab Emirates, China, South Africa, Bangladesh, Thailand, Malaysia and Indonesia. The company's UK subsidiary has established branches in Belgium and Germany. ICICI Bank is one of the Big Four banks of India, along with State Bank of India, Punjab National Bank and Canara Bank. On March 14, 2013 the online magazine Cobrapost released video footage from Operation Red Spider showing high ranking officials and some employees of ICICI Bank agreeing to convert black money into white, an act in violation of Money Laundering Control Act. TheGovernment of India and Reserve Bank of India ordered an inquiry following the expos. On March 15, 2013 ICICI Bank suspended 18 employees, pending inquiry.
ICICI Bank is India's second-largest bank with total assets of Rs. 4,736.47 billion (US$ 93 billion) at March 31, 2012 and profit after tax Rs. 64.65 billion (US$ 1,271 million) for the year ended March 31, 2012. The Bank has a network of 3,100 branches and 10,486 ATMs in India, and has a presence in 19 countries, including India. ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery channels and through its specialised subsidiaries in the areas of investment banking, life and nonlife insurance, venture capital and asset management. The Bank currently has subsidiaries in the United Kingdom, Russia and Canada, branches in United States, Singapore, Bahrain, Hong Kong, Sri Lanka, Qatar and Dubai International Finance Centre and representative offices in United Arab Emirates, China, South Africa, Bangladesh, Thailand, Malaysia and Indonesia. Our UK subsidiary has established branches in Belgium and Germany. ICICI Bank's equity shares are listed in India on Bombay Stock Exchange and the National Stock Exchange of India Limited and its American Depositary Receipts (ADRs) are listed on the New York Stock Exchange (NYSE).