Chartered Institute of Loss Adjusters Certificate Handbook 2013

Notice of Copyright
This document and any information contained therein remains the confidential and copyright property of the CILA. Without infringement neither the whole, nor any extract, may be disclosed, loaned, copied or used for manufacturing, the provision of services or any other purpose whatsoever without the express permission and written consent of the CILA. No liability is accepted for any loss or damages from any cause whatsoever arising out of the use of this document or its contents.
COPYRIGHT CILA 2012

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2012 Certificate Handbook A. The Examination Regulations Enrolment and registration Application to join the Institute Registration and application for examinations Examination Centres Postponement or cancellation of examination Exemptions Fees B. C. The Qualification Learning & Study Materials

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D. Recommended study periods When to enter E. F. Pass Marks Appeals

G. Liability of the Institute H. Cost of Re-sits I. J. Unit Achievement Qualification Completion

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The objectives of the Institute are set out in its Royal Charter. Amongst these objectives are the advancement of the study of the promotion of the efficiency and usefulness of the profession by observance of strict rules of professional conduct by members of the Institute and by establishing high standards of education and training. The CILA is an equal opportunities institute and accordingly prohibits any discrimination in terms of sex, disability, religion, sexuality or age. The CILA Examinations are regulated by the CILA Council and the Examinations Committee of the CILA.

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Certificate Handbook First Edition 2012

2013 Certificate Handbook

1st edition

The Chartered Institute of Loss Adjusters 51 - 55 Gresham Street, London EC2V 7HQ Telephone 020 7216 7580 Email: info@cila.co.uk www.cila.co.uk

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A. The Examination Regulations

Enrolment and registration
All candidates must be members of the Chartered Institute of Loss Adjusters. Warning: whilst the learning materials may be purchased by non members of the Institute and the cost includes entry to the examinations; non members are not able to register for the examinations.

Application to join the Institute

Candidates wishing to join the Institute should view the information on the website at http://www.cila.co.uk/ Please note that the Institutes Charter provides the rules on who may be admitted as a member of the Institute and candidates should ensure they meet the Charter requirements which may be found at http://www.cila.co.uk/about-us/charter-andbye-laws .

Registration and application for examinations

Registration and application for the examinations can only be completed online at http://www.mindhub.co.uk/category_s/100.htm . Payment is made on line to Pearson Vue not to the Institute.

Examination Centres
Certificate centres may be found worldwide. The Institute is unable to refund any payments for materials or entries to examinations due to a lack of a centre in close proximity. You are therefore required to verify before purchasing materials that examination centres are available in your locality. This can be done at www.pearsonvue.com/vtclocator/ . In the event that there is no local centre to you, please contact the Institute by email to info@cila.co.uk. All papers are multiple choice and candidates receive their result immediately from the centre staff.

Postponement or cancellation of examination

Candidates may postpone a booked examination by following the procedures set out on http://www.pearsonvue.com/cila/ however this must be done at least 48 hours prior to the examination. Failure to do so, non attendance or attendance without the correct identification documents will result in the loss of the entire fee. Candidates will be required to re-purchase learning materials and re-enter the examination. The Institute is unable to make any refunds in this respect.

Exemptions
The only exemption available is to CH1 (Introduction to the Insurance Industry). This can be gained by satisfactory proof of the candidate holding either the Chartered Insurance Institutes (CII) Certificate or Diploma qualifications. Candidates should note that credits of equal or higher value than the CII Certificate or Diploma will not be accepted as an exemption from CH1. The candidate must hold the whole of either qualification, CII Certificate or Diploma.
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Fees
Introduction to the Insurance Industry (CH1) - 175 Introduction to Claims Handling (CH2) - 175 Advanced Claims Handling (CH3) - 185

B - The Qualification
The Certificate qualification is made up of the following three subjects: CH1 Introduction to the Insurance Industry CH2 Claims Handling CH3 Advanced Claims Handling (Handling Claims for Specific Losses)

Upon completion, the Institute will issue a certificate to successful candidates.

C - Learning & Study Materials

When purchasing the initial entry to each examination, each candidate is able to download all the learning material from the Pearson VUE website: Mindhub. On purchasing the examination voucher, the candidate will be provided with a link to the website to download the learning material. Whilst the examinations are all based on the downloadable learning material, the candidate is advised that they should complete all the exercises within the learning material and in addition should consult other text books such as Property Insurance Law and Claims (ISBN-13: 978-1-85609-406-1 , ISBN-10: 1-85609-406-5) to aid understanding.

D - Recommended study periods

The learning material has been prepared so that the learner may study for short periods of time at each session. However, to gain a pass the candidate will be required to demonstrate sufficient understanding during the computer based multiple choice examinations. The Institute recommends at least sixty (60) hours of study for each paper. Purchasing the materials and sitting the examination does not entitle the candidate to the qualification.

When to enter
Candidates may enter an examination at any time but are recommended not to enter the examinations until they are sure they will have completed their study and learning prior to sitting the examination.

E - Pass Marks
The papers sat by each candidate may be different and as a result there are minor variances in the required pass mark due to the individual weighting of each question. This is to ensure that each candidate is treated fairly. The pass mark is, however, for each paper no higher than 75%.

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F - Appeals
The Institute will consider an appeal against the result of an examination. The candidate must submit, by e-mail, an appeal within fourteen days of taking the examination. The candidate should set out, in no more than 500 words, the basis of the appeal and make payment to the Institute the sum of 100. The appeal will then be considered by the Examinations Committee.

G - Liability of the Institute

The Institutes liability shall be restricted to the cost of entering the examination if for any reason the examination cannot be held e.g., there is a failure of equipment preventing the completion of the examination or for any other reason including negligence on the part of the Institute.

H - Cost of Re-sits
Introduction to the Insurance Industry (CH1) - 110 Introduction to Claims Handling (CH2) - 110 Advanced Claims Handling (CH3) - 120

I - Unit Achievement
The entire qualification must be completed in full to entitle the candidate to the respective qualification. However, the candidate should register each examination pass at https://www8.pearsonvue.com/testtaker/authenticate/AuthenticateScoreReport.htm . Each candidate is entitled to claim evidence of passing each unit from the Institute. To do so contact info@cila.co.uk .

J - Qualification Completion
To complete the Certificate (Cert CILA) the candidate must have an exemption or pass in CH1 and have passed CH2 and CH3. These may be taken in any order.

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