SYNOPSIS

On

A study on Job Satisfaction of Employees of major private Banks in Lucknow with special reference to ICICI Bank.
Submitted in the partial fulfillment for the award of requirement For the award of degree Of Master of Business Administration (MBA) 2011-13 Submitted by: Deepti Jaiswal R.No-1153870016 MBA 4th Semester Submited to: Ms. Alka Singh (Lecturer)

AKS Management College

Devrai Kalan, Bakshi Ka Talab, Lucknow (Affiliated to Gautam Buddh Technical University formally known as UPTU) (Lucnow,College Code-538)

TABLE CONTENT

S.No. I. II. III. i. ii. iii. iv. v. Introduction

TOPIC

Page No.

Objective of the study Research Methodology Research design Sample size Sample area Methods of data collection Questionnaire

INTRODUCTION TO JOB SATISFACTION

Job satisfaction in regards to ones feeling or state of mind regarding nature of their work. Job can be influenced by variety of factors like quality of ones relationship with their supervisor, quality of physical environment in which they work, degree of fulfillment in their work, etc. Positive attitude towards job are equivalent to job satisfaction where as negative attitude towards job has been defined variously from time to time. In short job satisfaction is a persons attitude towards job. Job satisfaction is an attitude which results from balancing & summation of many specific likes and dislikes experienced in connection with the job- their evaluation may rest largely upon ones success or failure in the achievement of personal objective and upon perceived combination of the job and combination towards these ends. According to Pestonejee, Job satisfaction can be taken as a summation of employees feelings in four important areas. These are: 1. Job-nature of work (dull, dangerous, interesting), hours of work, fellow workers, opportunities On the job for promotion and advancement (prospects), overtime regulations, interest in work, Physical environment, and machines and tools. 2. Management- supervisory treatment, participation, rewards and punishments, praises and blames, leaves policy and favoritism. 3. Social relations- friends and associates, neighbors, attitudes towards people in community, participation in social activity scalability and caste barrier 4. Personal adjustment-health and emotionality. Job satisfaction is an important indicator of how employees feel about their job and a predictor of work behavior such as organizational citizenship, Absenteeism, Turnover.

Objective of the study:

The objective of the study is as follows To assess the satisfaction level of employees in ICICI bank

To identify the factors which influence the job satisfaction of employees.

To identify the factor which improves the satisfaction level of employees.

To know the employee satisfaction towards the facilities.

To offer valuable suggestions to improve the satisfaction level of employees

Research Methodology
Research methodology is the systematic way to solve the research problem. It gives an idea about various steps adopted by the researcher in a systematic manner with an objective to determine various manners. RESEARCH DESIGN A Research design is concerned with turning a research question into a testing project. The research design has been considered a "blueprint" for research, dealing with at least four problems: what questions to study, what data are relevant, what data to collect, and how to analyze the results. The process of designing a research study involves many interrelated decisions. The most Significant decisions is the choice of research approach, because it determines how the information will be obtained. To design something also means to ensure that the piece fit together. The achievement of this fit among objective, research approach, and research tactics is inherently an iterative process in which earlier decisions are constantly reconsidered in light of subsequent decisions. The function of research design is to provide for collection of relevant evidence with minimal expenditure of time and money. SAMPLE SIZE I have taken the sample size of SAMPLE AREA The area of the study related with getting correct information of perception of different employees in the Banks, Lucknow. The tentative sample area taken for the survey is: Employees of ICICI Bank, Lucknow. METHODS OF DATA COLLECTION

I will use Schedule and Questionnaire. Convenience and random sampling will be use for data collection. And in this method questionnaire will be distributing to the respondents and they shall ask to answer the questions in the questionnaire.

QUESTIONNAIRE
Dear Sir/ Madam, I am Deepti Jaiswal, IVth semester M.B.A, student of Aks Management College, Lko doing my project work entitled Employee Job Satisfaction at ICICI bank, So I request you to give me your valuable feedback on questionnaire. The information will be kept confidential and used for academic purpose only. THANKING YOU!! Name: Age: Contact No. email add. Marrital Status: Designation :

1.Are you satisfied with your present job? a) Yes [ ] c) Cant Say [ ] 2.What motivates you to work more? a) Good Pay [ ] b) c) Less supervision [ ] b) Promotion [ ] d) Good Working Conditions [ ] b) No [ ]

3.Do you feel that salary being offered at ICICI is sufficient to lead a satisfied life? a) Yes [ ] c) No comments [ ] 4. Do you have any other sources of income? a) Yes [ ] b) No [ ] c) If Yes Specify b) No [ ]

5.Since when you have been holding this position? Years.

6.How did you get into present position? a) Promotion [ ] c) Transfer [ ] 7.Are you satisfied with employment conditions prevailing in your Organization? a) Yes [ ] b) No [ ] c) If Not why 8.Do you feel satisfied with your Organization Promotional & Transfer Policy? a) Yes [ ] b) No [ ] c) If Not why 9.Do you feel satisfied with the Physical Working Conditions? a) Yes [ ] b) No [ ] c) If Not why 10.Are you satisfied with relationship existing with subordinates and superiors? a) Yes [ ] b) No [ ] c) If Not why 11. Is your working Hours satisfactory? a) Yes [ ] b) No [ ] c) If Not why 12.Are you satisfied with the way in which conflicts are resolved in your company? a) Always [ ] b) Quite often [ ] b) Direct Appointment [ ]

c) Sometimes [ ] e) Never [ ]

d) Rarely [ ]

13. you feel the satisfied with canteen facilities? a) Yes [ ] b) No [ ] 14.Are you satisfied with the welfare measures? a) Medical facilities [ ] c)Educational facilities for children [ ] b) Compensation for accidents [ ] d) Transportation [ ]

15.Is the bonus provided by organization adequate? a) Yes [ ] b) No [ ]

16.Are you satisfied with social security measures viz.., a) Provident fund [ ] c) Gratuity [ ] 17.Does your company pay over time allowances? a) Yes [ ] b) No [ ] b) Pension [ ]