PART 1 COMPANY PROFILE

i) Brief Introduction Of The Company

SAFE SOFTWARE AND INTEGRATED SOLUTION Pvt Ltd, Palakkad, has been in the Co-operative Banking Computerization field for the past 14 years. Now they are one of the leading Private Limited companies providing Total Solution (Banking Software, system software, computer hardware, networking, training & Consultancy) for computerization in Co-operative Banking Sector in Kerala. Their expertise in Software, Hardware & Networking Maintenance reach many satisfied customer Banks in Palakkad, Trichur and Kannur. Most of their customer- Banks are looking for single point maintenance for their Software, Hardware and Networking related problems. They confidently took up this responsibility and satisfactorily provided Total Computer Solution to all their Customers. they have full-fledged and well-equipped computer software, hardware and network training and maintenance facility in Palakkad town. Safes training and maintenance centre has a group of highly qualified and experienced personnel.

Organizational Hierarchy

MD

Chief Technical Officer

Regional Manager

Customer Relation Manager

Marketing Manager

Manger Banking Operation

Service Engineers

Marketing Executives

Project Leader

Team Leader

Senior Developers

Developers

Service Engineers

ii)

HISTORY OF THE ORGANIZATION

About SAFE SOFTWARE AND INTEGRATED SOLUTION Pvt Ltd

The Company being a Specialized and Complete Banking Solution Provider have as Heads, Skilled Professionals having Experience of more than 30 years in Banking and Auditing and more than 13 years of Experience in Co-operative Banking Computerization and cater all the IT requirements of Banks.

Established in 1993 in Palakkad. Started as a Cooperative Banking Software Development Company. Support Centers at Kochi,Thrissur, Kannur ,Kahjanjad and Kasargod. Full-fledged Software Development & High-end HW/SW Maintenance Centers. High-end Software, Hardware and Networking Training Centers in Palakkad. Leading Total Solution Providers in Co-operative Banking Sector in Kerala. More Than Thirteen Years of Experience in Cooperative Banking computerization. Fastest Growing Total Solution provider. Highly Professional and Dedicated Personnel. Operating in Kerala and Outside.

Total Solution Providers

They have been in the Co-operative Banking Computerization field for the past 14 years. Now they are one of the leading Private Limited companies providing Total Solution (Banking Software, system software, computer hardware, networking & Consultancy) for computerization in Co-operative Banking Sector in Kerala. Their expertise in Software, Hardware & Networking Maintenance reach more than 100 satisfied customer Banks in Palakkad, Trichur and Kannur. Most of their customer- Banks are looking for a single point maintenance for their Software , Hardware and Networking related problems. Safe confidently under took this responsibility and satisfactorily provided Total Computer Solution to all their Customers. They have full-fledged and well-equipped computer

software, hardware and network training and maintenance facility in Palakkad town. Their training and maintenance centre has a group of highly qualified and experienced personnel. Also, Safe make available to their clientele all standard computer hardware, peripherals and stationary items at very competitive rates.

Banking Software
M/s Safe Software & Integrated Solutions Pvt. Ltd., Palakkad, have exhaustive experience in computerization of District Co-Operative Bank), Co-operative Urban Bank) and Primary Co-Operative Banks (Kannur, Palakkad, Trichur & Ernakulam) in Kerala. Safe have more than hundred successful installations to Their credit in Kerala State. Safe have very reliable and time-tested switching solutions for high-end retail banking. These switching solutions are widely accepted by number of large banks and software companies. Safe have detailed the features and implementation plan of the software in the enclosed manual. Their Banking Software is being made use of by a number of Co-operative Banks in Palakkad, Trissur, Kannur and Ernakulam districts.

High-end Banking Delivery Channels

Safe implement switching solutions for high-end retail banking. This technology is widely accepted by number of large banks and software companies. Safe confidently propose this relatively inexpensive and highly reliable solution to District Cooperative banks and to Urban banks for various Retail Banking Delivery Channels like- Any Branch Banking, ATM, Web Banking and Tele Banking

Disaster Recovery
Latest requirement in the banking sector is for a reliable and legal DISASTER RECOVERY plan. Safe have various confirmed and time-tested Disaster Recovery and Backup Solutions for banking sector, which Safe provide to the end-user through authorized DIGITAL SIGNATURE Service Providers. Safe also provide complete Data Transfer solutions for inter-branch consolidation and other activities.

Hardware Support Center

Safe have the pleasure to introduce their newly organized Hardware Maintenance team. A wellexperienced communications engineer who has number of years of maintenance experience in the fields of Communications and Computer to his credit heads the team. The team also consists of an experienced Microsoft Certified Systems Engineers. Their maintenance engineers are innovative in their attitude and are guided by the latest available maintenance management techniques to achieve a high level of QOS. Safe have already undertaken Hardware & Network Annual Maintenance Contract

in many Co-operative banks in Palakkad Dist. and have provided an impressive level of service and reliability to the satisfaction of all Their customer banks.

A PARTICULAR SECTION OF THE COMPANY SIBS - THE PRODUCT

The group has developed a Complete Banking Software Package-SIBS using State-of-the Art Client/Server Technology. The Product has over 20 Core Modules and Other Add on Modules covering all the Essential Operations of a Branch and Head Office including Branch Automation :- Share Capital & Dividend , Deposit (SB,CA, Fixed ), Loans and Advances, Gold /Jewell Loan , Investment & Borrowings , Suspense Accounting , Bills Collection ,Clearing Remittance , Cash Credit, Over Draft, Locker, Kurries /Chitties, Cash Management, Miscellaneous, Inventory /Consumer (Sales,Purchase,Stock) , HO Transaction . Branch MIS., Loan Recovery & Monitoring System Head Office Automation :HO & Consolidation , Pay Roll , Investment &

Borrowing inter Branch and Bank Reconciliation . Add on Modules :- Performance Monitoring & Resource Management, ALM Asset Tracking ,Contact Management, Budgeting, Extension Counter , ATM Interface, Internet Banking, Wap Banking , Tele Banking Interface , Basic Statistical Returns , Balance Sheet Analysis , Branch Performance., Dispatching. Customer Terminal , Audit Terminal

SIBS ADVANTAGES
User Friendly More than 600 Reports (Accounting , MIS & Graphical) Screen Layout Resembles the Normal Banking Transaction Simple Day Begin & Day End Procedure Elimination of Redundant effort Improved Management control Enhanced Customer services Facility to monitor individual customers and accounts Monitoring Systems for Different Sections Branch MIS for Performance Analysis

Capacity to generate Adhoc Internal reports Automatic generation of MIS & Statutory reports Automatic generation of MIS & Statutory reports Complete MIS

SIBS has a Graphical user interface and uses Multi-tasking capability of Windows. Besides these it has security features, automated signature verification, photograph storage and retrieval.

Hospital Software SIHAS, SAFE Integrated Hospital Automation Software, The Complete Co-operative Hospital Software that combines the latest technology with the Hospital expertise of professionals who have been with the co-operative Hospital system for the past 5 years brought to you by SAFE, a company whose top priority is customer Satisfaction. Software Development Lifecycle:

Detailed documentation, design specifications, test plans, reports Development profiling Complete project management from start to finish under Quality control Quality Assurance testing through every stage Responsible to the client at all times Weekly status reports

SAFEs Other Products are:1. Campus Software. 2. Inventory Software. 3. Pharmacy Software. 4. Centralized Banking Software.

EXPERIENCE IN THE ORGANISATION TABLE 1SHOWING THE EXPERIENCE IN THE ORGANISATION Response FRESHERS 1-5 yrs 5-10 yrs 10-15 yrs 15 and above Primary data No of employees 28 25 21 15 11 Percentage 28 25 21 15 11

No of employees
11% 15% 28% FRESHERS 1-5 yrs 5-10 yrs 21% 25% 10-15 yrs 15 and above

INTERPRETATION With the help of the study it is found that the most of the employee have an experience with of no 1-5 yrs (i.e.25%). 11 % of employees have an experience of more than 15yrs.

PROMOTION POLICY TABLE 2 SHOWING THE PROMOTION POLICY Response Excellent Good Average Poor Very poor Source: Primary data No of employees 20 22 17 20 21 Percentage 20 22 17 20 21

GRAPH 2 SHOWING THE PROMOTION POLICY PROMOTION POLICY

Excellent Good Average 0% 3% 27% 20% Poor Not applicable

50%

INTERPRETATION From the study it is understood that 20% of the employees rated promotion policy as excellent, 50% of employees rated it as good, 27% rated it as average and 3% rated it as poor.

TRAINING & ORIENTATION SYSTEM PREVAILING IN THE ORGANISATION TABLE 3 SHOWING THE TRAINING & ORIENTATION SYSTEM PREVAILING IN THE ORGANISATION Response Excellent Good Average Poor Very poor Source: Primary data No of employees 26 10 22 18 24 Percentage 26 10 22 18 24

GRAPH 3 SHOWING THE TRAINING & ORIENTATION SYSTEM PREVAILING IN THE ORGANISATION

No of employees
24% 26% Excellent Good 18% 22% 10% Average Poor Very poor

INTERPRETATION From the study it is understood that 26% of the employees rated training & orientation system prevailing in the organisation as excellent, 10% of employees rated it as good, 22% rated it as average and 24% rated it as poor.

CO ORDINATION & GROUP EFFORT AMONG TEAM MEMBERS TABLE 4 SHOWING THE CO ORDINATION & GROUP EFFORT AMONG TEAM MEMBERS Response Excellent Good Average Poor Very poor Source: Primary data No of employees 16 22 13 20 29 Percentage 16 22 13 20 29

GRAPH 4 SHOWING THE CO ORDINATION & GROUP EFFORT AMONG TEAM MEMBERS

No of employees
29% 16% Excellent 22% 20% 13% Good Average Poor Very poor

INTERPRETATION From the study it is understood that 16% of the employees rated co ordination & group effort among team members as excellent, 22% of employees rated it as good, 13% rated it as average and 20% rated it as poor.

NON MONETARY INCENTIVES TABLE 5 SHOWING THE NON MONETARY INCENTIVES Response Excellent Good Average Poor Ver y poor Source: Primary data No of employees 45 21 20 10 4 Percentage 45 21 20 10 4

GRAPH 5 SHOWING THE NON MONETARY INCENTIVES

No of employees
10% 20% 4% 45% Excellent Good Average Poor 21% Ver y poor

INTERPRETATION From the study it is understood that 45% of the employees non monetary incentives among team members as excellent, 21% of employees rated it as good, 20% rated it as average 10% rated it as poor and 4% rated it as not very poor.

APPRAISAL PROCESS TABLE 6 SHOWING THE APPRAISAL PROCESS Response Excellent Good Average Poor Very poor Source: Primary data No of employees 14 12 42 19 13 Percentage 14 12 42 19 13

GRAPH 6 SHOWING THE APPRAISAL PROCESS

No of employees
13% 19% 14% 12% Excellent Good Average Poor 42% Very poor

INTERPRETATION From the study it is conducted that 14% of the as appraisal process excellent, 12% of employees rated it as good, 42% rated it as average.

GRIEVANCE HANDLING PROCESS TABLE 7 GRIEVANCE HANDLING PROCESS Response Excellent Good Average Poor Very poor Source: Primary data No of employees 20 15 16 22 27 Percentage 20 15 16 22 27

GRAPH 7 GRIEVANCE HANDLING PROCESS

No of employees
20% Excellent 15% 22% 16% Good Average Poor Very poor

27%

INTERPRETATION From the study it is conducted that 20% of the as grievance handling process Excellent, 15% of employees rated it as good, 16% rated it as average.

WORK ENVIRONMENT TABLE 8 SHOWING THE WORK ENVIRONMENT Response Excellent Good Average Poor Very poor Source: Primary data No of employees 12 14 24 31 19 Percentage 12 14 24 31 19

GRAPH 8 SHOWING THE WORK ENVIRONMENT

No of employees
19% 12% 14% Excellent Good 31% Average 24% Poor Very poor

INTERPRETATION From the study it is conducted that 12% of the as work environment Excellent, 14% of employees rated it as good, 24% rated it as average.

OVERTIME AVERAGE TABLE 9 SHOWING THE OVERTIME WAGE Response Excellent Good Average Poor Very poor Source: Primary data No of employees 24 19 29 18 10 Percentage 24 19 29 18 10

GRAPH 10 SHOWING THE OVERTIME AVERAGE

No of employees
10% 18% 24% Excellent Good 19% 29% Average Poor Very poor

INTERPRETATION From the study it is understood that 24% of the overtime average as excellent, 19% of employees rated it as good, 29% rated it as average 18% rated it as poor and 10% rated it as very poor..

JOB SATISFACTION LEVEL TABLE 10 SHOWING THE JOB SATISFACTION LEVEL Response Excellent Good Average Poor Very poor Source: Primary data No of employees 10 16 14 21 39 Percentage 10 16 14 21 39

GRAPH 10 SHOWING THE JOB SATISFACTION LEVEL

No of employees
10% 39% 16% Excellent Good 14% 21% Average Poor Very poor

INTERPRETATION From the study it is conducted that 10% of the as job satisfaction level Excellent, 16% of employees rated it as good, 14% rated it as average.

SATISFATION WITH SALARY TABLE 11 SHOWING THE SATISFATION WITH SALARY Response Yes No Source: Primary data No of employees 54 46 Percentage 54 46

GRAPH 12 SHOWING THE SATISFATION WITH SALARY

60 50 40 30 20 10 0 0 0 0 0 0 5454 4646

INTERPRETATION From the table it is found that 54% of the employees are satisfied with satisfaction with salary where as 46 of the employees are not satisfied.

REST INTERVALS & REST ROOM FACILITIES TABLE 13 SHOWING FACILITIES Response Yes No Source: Primary data REST INTERVALS & REST ROOM

No of employees 36 64

Percentage 36 64

GRAPH 13 SHOWING FACILITIES

REST

INTERVALS

&

REST

ROOM

70 60 50 40 30 20 10 0 0 0 0 0 36

64

64

36

INTERPRETATION From the table it is found that 36% of the employees are satisfied with rest intervals and rest room facilities where as 64 of the employees are not satisfied.

TOOLS & MATERIALS AVAILABLE TABLE 14 SHOWING TOOLS & MATERIALS AVAILABLE Response Yes No Source: Primary data No of employees 57 43 Percentage 57 43

GRAPH 14 SHOWING THE TOOLS & MATERIALS AVAILABLE

60 50 40 30 20 10 0 0 0 0 0 0 57 57

43 43

INTERPRETATION From the table it is found that 57% of the employees are satisfied with tools & materials available where as 43 of the employees are not satisfied.

EMPLOYEES LOOKING FOR ANOTHER JOB TABLE 15 SHOWING THE EMPLOYEES LOOKING FOR ANOTHER JOB Response Yes No Source: Primary data No of employees 40 60 Percentage 40 60

GRAPH 15 SHOWING THE EMPLOYEES LOOKING FOR ANOTHER JOB

60 60 60 50 40 40 40 30 20 10 000 0 0 0

INTERPRETATION From the table it is found that 40% of the employees are satisfied as employee looking for another job where as 60% of the employees are not satisfied.

CULTURAL PROGRAMS TABLE 16 SHOWING THE CULTURAL PROGRAMS Response Yes No Source: Primary data No of employees 73 27 Percentage 73 27

GRAPH 16 SHOWING THE CULTURAL PROGRAMS

80 70 60 50 40 30 20 10 0 0 0 0 0 0 27 27 73 73

INTERPRETATION From the table it is found that 73% of the employees are satisfied as cultural programs where as 27% of the employees are not satisfied.

FAMILY QUARTERS PROVIDED TABLE 17 SHOWING THE FAMILY QUARTERS PROVIDED Response Yes No Source: Primary data No of employees 30 70 Percentage 30 70

GRAPH 17 SHOWING THE FAMILY QUARTERS PROVIDED

7070 70 60 50 40 3030 30 20 10 0 0 0 0 0 0

INTERPRETATION The above table shows that 30% of the employees are satisfied with family quarters provided whereas 70% of the employees are not satisfied.

CONCESSION CANTEEN RATE TABLE 18 SHOWING THE CONCESSION CANTEEN RATE Response Yes No Very poor Source: Primary data No of employees 54 33 13 Percentage 54 33 13

GRAPH 18 SHOWING THE CONCESSION CANTEEN RATE

No of employees
13%

33%

54%

Yes No Very poor

INTERPRETATION The above table shows that 54% of the employees are satisfied with concession canteen rate provided whereas 33% of the employees are not satisfied. 13% of the employees rated it as very poor.

BONUS TABLE 20 SHOWING THE BONUS Response Yes No Very poor Source: Primary data No of employees 66 22 12 Percentage 66 22 12

GRAPH 20 SHOWING THE BONUS

No of employees
12% 22% Yes 66% No Very poor

INTERPRETATION The above table shows that 66% of the employees are satisfied with bonus whereas 22% of the employees are not satisfied. 12% of the employees rated it as very poor.

INDEPENDENT DECISION IN THE FIELD OF WORK TABLE 21 SHOWING THE INDEPENDENT DECISION IN THE FIELD OF WORK Response Yes No Very poor Source: Primary data No of employees 5 40 55 Percentage 5 40 55

GRAPH 21 SHOWING THE INDEPENDENT DECISION IN THE FIELD OF WORK

60 50 40 40 30 20 10 0 Yes No No of employees 5 5 40

55

55

Very poor Percentage

INTERPRETATION From the table it is found that 60% of the employees are satisfied as independent decision in the field of work where as 40% of the employees are not satisfied.

AWRENESS OF EMPLOYEES WELFARE MEASURE TABLE 22 SHOWING THE AWRENESS OF EMPLOYEES WELFARE MEASURE Response Yes No Very poor Source: Primary data No of employees 35 27 38 Percentage 35 27 38

GRAPH 22 SHOWING THE AWRENESS OF EMPLOYEES WELFARE MEASURE

40 35 30 25 20 15 10 5 0 0

3838 3535 2727

Response

No of employees

Percentage

INTERPRETATION From the table it is found that 35% of the employees are satisfied as awareness of employees welfare measure where as 27% of the employees are not satisfied.38% rated it as very poor.

MOTIVATION & RECOGNITION FROM THE MANAGEMENT TABLE 23 SHOWING THE MOTIVATION & RECOGNITION FROM THE MANAGEMENT

Response Yes No Very poor Source: Primary data

No of employees 25 59 16

Percentage 25 59 16

GRAPH 23 SHOWING THE MOTIVATION & RECOGNITION FROM THE MANAGEMENT

59 60 50 40 30 20 10 0 Response Yes No 0 0 25 25

59

16

16

Very poor

INTERPRETATION From the table it is found that 83% of the employees are satisfied as awareness of employees welfare measure where as 17% of the employees are not satisfied.

Null Hypothesis (HO) : There is no significance difference between the sex and job satisfaction level.

Alternative Hypothesis (H1) There is some significance difference between the sex and job satisfaction level.

Level of significance at 5% Observed frequency Sex Male Female Total Excellent 21 07 28 Good 22 12 34 Average 11 15 26 Poor 2 4 6 Very poor 1 5 6 Total 57 43 100

Expected frequency (EF) Row total x column total EF = -----------------------------------------------------Grand total Expected frequency 15.96 12.04 28 19.38 14.62 34 14.82 11.18 26 3.42 2.58 6 3.42 2.58 6 57 43 100

O 21 22 11 2 1 7 12 15 4 5 100

E 15.96 19.38 14.82 3.42 3.42 12.04 14.62 11.18 2.58 2.58 100

(O-E) 5.04 2.62 -3.82 -1.42 -2.42 -5.04 -2.62 3.82 1.42 2.42

(O-D)2 25.4016 6.8644 14.5924 2.0164 5.8564 25.4016 6.8644 14.5924 2.0164 5.8564

(O-E)2/E 1.592 0.354 0.985 0.590 1.712 2.110 0.470 1.305 0.782 2.270 12.170

Table value x2 (r-1) (C-1) = x2 (2-1)(5-1) = x2 (4) =9.488

Comparison x2 (0)> x2 (e) ie 12.170 > 9.488

Inference Since the calculated value is greater than the table value. We reject our hypothesis.

ie There is some difference between the sex & job satisfaction level.

Let us take the hyp Ho: There is a significance between the experience in the organization and the promotion policy

Male Female Total

Excellent 28 14 42

Average 25 12 37

Poor 15 6 21

Very Poor

Total 68 32 100

The expecte3d frequencies are RT x CT E = -------------GT

42 x 68 E11 = ------------- = 30 100

32 x 42 E21 = ------------- = 13 100

37 x 68 E12 = ------------- = 25 100

37 x 32 E22 = ------------- = 12 100

21 x 68 E13 = ------------- = 14 100

21 x 32 E33 = ------------- = 7 100

O 28 14 25 12 15 6

E 30 13 25 12 14 7

(O-E)2 4 1 0 0 1 1

(O-E)2/E 0.133 0.077 0.000 0.000 0.071 0.143

0.424 X2 = (O-E)2 = 0.424

d.f.

(r-1) (C-1) = (2-1) (3-1) =2

For d.f 2 x2 0.05 = 5.991 Hence the calculated value of x2 is less than the table value of x2 so the hyp is accepted.

FINDINGS, SUGGESTIONS AND CONCLUSION FINDINGS

The major findings of this study are related to the employees satisfaction in the SAFE TECHNOLOGIES PALAKKAD. It is summarized below. The first and major finding of the study is that almost all the employees are aware of the welfare activities provided in the organisation. There exists are a healthy satisfied organisational with the climate. Most of in the the

employees organisation.

working

condition

Majority of

the

employees

are

satisfied

with

the

employer-

employee relationship in the organisation. 40% of the employees are not so much satisfied with co ordination and group effort among various departments. Almost all employees agree that management is efficient and handling their genuine grievance. Due recognition and motivation is given to the employees by the management. Most of the employees are less satisfied with non-monetary incentives. Most of the employees are not much aware of the appraisal process conducted in the organisation. Most of the employees are not satisfied with their overtime wages. Majority of the employees feel that the contract of canteen given to the existing party should be changed and the existing party is not able to serve the employees as expected by them

 A good training and orientation system is followed in the organisation. i.e. 77% of the employees are satisfied with the training and orientation program. Majority of the employees have job satisfaction i.e. 86% of the employees treated the job satisfaction level as relatively high in their organization. There exists a good promotion policy in the organization. Most of the employees are satisfied with promotion policy existing in the organization.

SUGGESTIONS Provide adequate rest room facilities to all employees and

sufficient facilities at work place and outside alike. Improve the co-ordination and the group efforts among various departments of the organization. Mode of working of canteen should be changed. Autonomous works should be avoided. Try to provide a percentage of profit to the employees so that they will be able to provide better service to the organization to increase profit. Provision for indoor games, play grounds and a recreation centre shall be provided. Motivation through workers participation in management should be used to make workers contribute maximum to the success of the organisation. Provide quality uniform and identity card to all employees. Formulate appropriate training program to enrich the knowledge of employees about SAFE TECHNOLOGIES

CONCLUSION Thus from the study conducted on the topic labour welfare activities provided by SAFE Software and Integrated Solutions Pvt Ltd . It can be understood that overall job satisfaction of the organisation is high. An understood fact is that all employees are getting good atmosphere in their work and are also provided with sufficient welfare activities. They are providing good working environment. But some employees those who are trainees in the organisation are not getting much motivation. Based on this study it can be concluded that labour welfare activities provided by safe technologies is helpful to motivate and maintain the employees in the organisation. Here we can see that an efficient system of managing the employees will lead to the overall success of the organisation.

QUESTIONNAIRE SURVEY ON EMPLOYEE STATISFACTION AT SAFE TECHNOLOGIES Name of the employee: Address of the employee: Tel no: Sex: Male Mobile: Female E-mail:

Name of the institution working in: Post held: Experience in this field: No of promotion attained from the organisation: How would you rate: Excellent Your promotion policy? The training & orientation system prevailing in the organisation? The co ordination & group effort among your team members? Your non monetary incentives Your appraisal process? Your grievance process? Your working environment? Production targets? Is it reachable? Your overtime wages? Are you satisfied? Your job satisfaction level? Good Average Poor Very Poor

Yes Are you satisfied with the salary provided? Are you satisfied with rest intervals & rest room facilities in the organisation? Are you satisfied with tools & materials available? Are you looking for another job? Do you take part in cultural programs conducted by organisation? Are you satisfied with -family quarters provided -Concession canteen rate -food provided -bonus

No

Are you allowed to take independent decision in your field work?

SUGGESTION FOR IMPROVING -Promotion policy _________________________________________________ ________________________________________________________________ -Rest time _______________________________________________________ ________________________________________________________________ -Training ________________________________________________________ ________________________________________________________________ -Employer-employee relationship _____________________________________ ________________________________________________________________

-Team spirit ______________________________________________________ ________________________________________________________________ -Non monetary incentives ___________________________________________ ________________________________________________________________ -Cultural programs ________________________________________________ ________________________________________________________________ -grievance handling ________________________________________________ ________________________________________________________________ -Appraisal process _________________________________________________ ________________________________________________________________ -Working environment _____________________________________________ ________________________________________________________________ Do you have any suggestion for the successful functioning of the organisation? ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________